Avis Car Rental

- 509 E Memorial Rd, Oklahoma City, OK 73114

Howdy, Oklahoma City residents! When you're planning a trip, facing an unexpected vehicle repair, or simply need a temporary set of wheels, finding a reliable car rental service in our community is often a top priority. Today, we're focusing on Avis Car Rental, specifically their branch located at 509 E Memorial Road. This article is crafted for you, the local Oklahoman, to provide a clear, factual, and engaging overview of what this Avis location offers, drawing on publicly available information and real customer experiences.

Avis is a globally recognized brand in the car rental industry, known for its extensive fleet and presence in numerous locations worldwide. For us here in Oklahoma City, having a local Avis branch means access to a wide variety of vehicles, often backed by the resources of a large corporation. The branch on E Memorial Road is positioned to serve the northern parts of Oklahoma City and surrounding areas, aiming to provide a convenient option for residents who need a car for a range of purposes, from daily commutes to longer journeys across the Sooner State.

However, as with any large service provider, customer experiences can vary. It’s important to go beyond the brand name and look at the specific feedback for individual locations. This guide will detail the precise location and accessibility of the 509 E Memorial Road Avis branch, outline the general services and vehicle types they typically offer, and highlight key features of Avis as a whole. Crucially, we will also include candid insights from recent customer reviews, which offer vital perspectives on the kind of service and reliability you might encounter at this specific location.

Our goal is to equip you with comprehensive information to make an informed decision for your next car rental. By the end of this article, you will have a balanced understanding of Avis Car Rental at 509 E Memorial Road, empowering you to navigate your car rental needs with greater confidence, whether you're traveling within Oklahoma City or venturing further afield.

The Avis Car Rental branch in question is located at 509 E Memorial Rd, Oklahoma City, OK 73114, USA. This address places it in the northern part of Oklahoma City, specifically along East Memorial Road, a significant east-west thoroughfare that connects various residential and commercial areas. It is situated about half a mile west of Highway 77, enhancing its accessibility from different directions.

For locals residing in North Oklahoma City, Edmond, and the surrounding communities, this location offers a convenient alternative to the often busier Will Rogers World Airport (OKC) rental counters. Its placement on a prominent road means it's generally easy to find and access, minimizing travel time for pick-up and drop-off.

The operating hours for this specific branch are generally conducive to local needs: Monday through Friday from 7:30 AM to 6:00 PM, Saturday from 8:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM. These hours provide flexibility for renters to pick up or return vehicles around their work schedules or during weekend hours. Its accessibility makes it a practical choice for many Oklahoma City residents.

• Diverse Vehicle Fleet: Avis typically offers a wide selection of vehicles to suit various travel needs and preferences. This commonly includes:
  • Economy and Compact Cars (e.g., Kia Rio, Kia Soul) for fuel efficiency and city driving.
  • Midsize and Full-Size Sedans (e.g., Toyota Corolla, Toyota Camry) for comfortable daily commutes or longer trips.
  • SUVs of various sizes (e.g., Toyota RAV4, Ford Edge, Chevrolet Suburban) for families, groups, or those needing more cargo room.
  • Minivans (e.g., Chrysler Pacifica) for larger families or groups.
  • Pickup Trucks (e.g., Toyota Tacoma) for hauling needs, though availability can be limited at non-airport locations.
  • Premium and Luxury Vehicles (e.g., Toyota Crown, Genesis G70) for special occasions or an upgraded experience.
• Flexible Rental Periods: Avis provides options for daily, weekly, and longer-term rentals, accommodating both short-term and extended transportation needs for locals.
• Avis Preferred Program: Customers can join the Avis Preferred loyalty program for benefits such as expedited service, skipping the counter, and earning points for free rental days or upgrades. Avis Preferred Plus members may receive automatic car class upgrades when available.
• Optional Add-ons: Renters can choose from a range of optional extras to enhance their rental, including GPS navigation systems, child safety seats, satellite radio (SiriusXM®), and various protection products like Loss Damage Waiver (LDW) and Personal Accident Insurance (PAI).
• One-Way Rentals: For those traveling outside Oklahoma City or not returning to the same location, Avis typically facilitates one-way rentals to other Avis branches across the country, offering significant convenience.
• Insurance Replacement Services: Avis often works directly with insurance companies to provide rental vehicles for customers whose personal cars are undergoing repairs after an accident, helping to minimize disruption.
• Digital Check-in: Avis provides online tools to speed up the rental process, allowing customers to check-in digitally before arriving at the counter.
• Cleaning Policy: Avis maintains a 100% smoke-free fleet. A cleaning fee of up to $450 may be assessed if the vehicle is returned with evidence of smoking. For excessive dirt beyond normal wear and tear, a cleaning fee may also be applied.

• Brand Recognition and Network: As a major international brand, Avis offers the assurance of a large fleet and widespread presence, providing a sense of reliability and consistency that comes with a global operation.
• Loyalty Program Benefits: The Avis Preferred program offers perks like quicker service and potential upgrades, which can be valuable for frequent renters.
• Convenient Location for North OKC: Situated on E Memorial Road, this branch provides a convenient option for residents in northern Oklahoma City and Edmond, saving them a trip to the airport for rentals.

Important Considerations Based on Customer Feedback for This Location:

The provided customer reviews for this specific Avis branch on E Memorial Road highlight significant concerns that potential renters in Oklahoma City should be aware of:

• Vehicle Substitution Issues: A major point of dissatisfaction is the alleged practice of substituting reserved vehicle classes with significantly lower-end alternatives without price adjustment. One customer who reserved a "luxury car for $113/day" was given a "low end, non FOB, loud four-cylinder RAV4" as a substitute. This suggests a potential issue with honoring reservations for specific vehicle categories.
• Lack of Vehicle Availability and Communication: Another review details a frustrating experience where a reserved truck was unavailable upon arrival, with no prior phone call or heads-up. The staff allegedly showed "no effort into checking" for alternatives, forcing the customer to consider the more expensive airport location or cancel their trip entirely. This indicates a serious problem with inventory management and customer communication regarding reservation fulfillment.
• Stringent Cleaning Policies and Fees: The customer mentioned a perceived overly strict "rules" regarding vehicle cleanliness, including a "not any grass or fast food bags left in the car" warning and a potential "$450 penalty/fine" for minor issues like "fart in the car." While Avis does have a significant cleaning fee (up to $450) for smoking and excessive dirt, the customer's interpretation suggests a very rigid application or communication of these rules that might feel unreasonable to some.
• Poor Customer Service: Both reviews lament "terrible" or "horrible" customer service, describing a lack of effort, unhelpful attitudes, and a general impression that it's "not a great place to rent a car." This is a critical concern, as good customer service is paramount for a positive rental experience.
• Impact on Customer Plans: The unavailability of a reserved vehicle led directly to a customer having to "cancel my trip," highlighting the severe real-world consequences of poor service and inventory management at this location.

These reviews suggest significant inconsistencies in service delivery, vehicle allocation, and customer communication at this specific Avis branch, directly impacting customer satisfaction and reliability.

For reservations, inquiries, or any assistance, you can contact Avis Car Rental at the E Memorial Road branch using the following details:

Address: 509 E Memorial Rd, Oklahoma City, OK 73114, USA

Phone: (405) 748-5923

Mobile Phone: +1 405-748-5923

Their general operating hours are: Monday - Friday: 7:30 AM - 6:00 PM; Saturday: 8:00 AM - 1:00 PM; Sunday: 9:00 AM - 12:00 PM. It is always a good practice to confirm current hours, especially around holidays.

For residents of Oklahoma City, Avis Car Rental at 509 E Memorial Rd presents a complex suitability. On one hand, its location in Northern OKC, near Edmond and easily accessible from major roads like Highway 77, makes it geographically convenient for a significant portion of the local population. This eliminates the need to travel to the often busier airport for rentals, which can be a definite time-saver for those needing a car for local purposes or short trips. As a globally recognized brand, Avis also offers a broad range of vehicle types, from economy cars for everyday needs to SUVs for larger families, promising variety and the backing of a large corporate system. Access to the Avis Preferred loyalty program could also be a draw for frequent renters, offering expedited services.

However, it is crucial for locals to carefully consider the candid and concerning customer reviews specific to this branch. The reported issues regarding frequent vehicle unavailability for reserved classes (including the substitution of a luxury car with a low-end SUV without a price adjustment), and the outright cancellation of trips due to unfulfilled truck reservations with a lack of proactive communication and customer service, are significant red flags. Furthermore, the perceived overly strict and potentially unreasonable application of cleaning policies, as described by a customer, adds another layer of concern.

While the brand itself aims for high standards, the feedback suggests that the execution at this particular E Memorial Road location may fall short for some customers, leading to frustrating and trip-altering experiences. Therefore, while the convenience of location and brand recognition exist, local Oklahomans should proceed with caution. It would be highly advisable to call and confirm vehicle availability shortly before your rental period, be prepared for potential substitutions, and meticulously inspect the vehicle upon pickup and return to avoid unexpected charges. For those who prioritize a smooth and guaranteed rental experience above all else, especially for critical travel plans, weighing these recent customer accounts is essential. In essence, while the location offers convenience, the recent service concerns indicate that locals might need to manage their expectations and exercise vigilance when renting from this specific Avis branch.

Avis Car Rental

509 E Memorial Rd, Oklahoma City, OK 73114, USA