Avis Car Rental Photos

Avis Car Rental Introduce
For residents in the rapidly growing communities of Fulshear, Katy, and surrounding areas in Fort Bend County, having a convenient, local car rental agency is an essential service. The Avis Car Rental branch, strategically situated on FM 1463, serves as a primary hub for Texans needing reliable transportation for all occasions—whether a vehicle is required for a weekend trip to Houston, a short-term replacement during auto repair, or a spacious van for a local group outing. As a recognized Car Rental Agency and Van Rental Agency, this location aims to meet a broad spectrum of mobility needs right within the neighborhood.
This Avis branch is part of a widely recognized national network, but it operates as a home city
or local neighborhood location, distinguishing it from the busy airport counters. This focus means the services are tailored to the local Texas customer base, often offering competitive rates for non-airport rentals, long-term options, and direct coordination with local body shops and insurance providers for replacement vehicles. They offer a diverse fleet ranging from fuel-efficient sedans suitable for daily commutes to rugged SUVs and vans perfectly matched to Texas driving demands.
However, the customer experience at this specific franchised location has seen significant polarization, which is a critical point for local users to consider. Multiple detailed customer reviews highlight serious operational and customer service challenges. One review from a top-tier loyalty customer detailed an accusation of committing fraud
and attempting to charge for pre-existing vehicle damage upon return, despite the customer's history of frequent rentals and adherence to the care of the vehicle. A second review reinforced this concern, alleging attempts to levy unwarranted extra fees—specifically for gas, even when returned full—and an attempt to submit a $2,000+ damage claim for a vehicle that was already noted as damaged upon pick-up.
These accounts suggest a pattern of aggressive post-rental charges and difficulty in resolving claims, with customers noting the need to fight the charges with Avis online customer service
and receiving threatening claims
via mail despite providing irrefutable evidence
of non-damage. This concerning feedback points to potential lapses in branch management, vehicle inspection protocols, and franchise accountability, contrasting sharply with the positive experiences the same customers reported at other Avis locations, such as the one at IAH. Local Texans should approach this location with caution, be meticulous during the inspection process, and ensure all documents, photos, and videos of the vehicle's condition upon pickup and return are thoroughly documented.
The Avis Car Rental branch is conveniently located at 6630 FM 1463 B500, Fulshear, TX 77494, USA. This address places it in the Shops at Cross Creek area, easily accessible to residents of Fulshear and the greater Katy area off a major local road, FM 1463. Its location in a shopping center environment makes it straightforward to reach and provides an alternative for those who wish to avoid the crowds and potentially higher prices of airport-based rental services. The business hours typically cater well to the working professional and local family schedule, generally operating from early morning until the late afternoon/early evening on weekdays, and with limited hours on weekends.
From an infrastructure standpoint, the facility has taken steps to ensure broad public access. The Avis location includes a Wheelchair Accessible Entrance, allowing all members of the community to enter and conduct their business comfortably. Additionally, there is a Wheelchair Accessible Parking Lot, which enhances convenience for customers with mobility considerations.
When it comes to handling payment, the branch offers standard options for a major rental agency. They accept both Credit Cards and Debit Cards. It is important to note that when using a debit card, there may be specific restrictions, additional identity verification steps, and a higher authorization hold placed on the card, which is a common industry practice that Texas renters should confirm before booking.
As a full-service Car and Van Rental Agency, the Avis location in Fulshear provides a deep and varied selection of vehicles and services designed for diverse user needs in the Texas region. The fleet is comprehensive, ensuring the right vehicle for nearly any local or long-distance travel requirement.
- Car Rental Options: This includes a variety of categories such as Economy and Compact cars for maximum fuel efficiency, Intermediate and Full-Size sedans for comfortable family travel, and Premium/Luxury cars for a high-end experience.
- SUV and Crossover Fleet: Recognizing the popularity of larger vehicles in Texas, they offer numerous sizes of SUVs, from Intermediate Crossovers for city driving to Full-Size SUVs, perfect for larger families or those hauling more cargo.
- Van Rentals: They function as a dedicated Van Rental Agency, providing Minivans (often 7-passenger models) and larger Passenger Vans, which are indispensable for group transportation needs in the Fulshear and Katy communities.
- One-Way Rentals: The ability to pick up in Fulshear and drop off at another Avis location, including local or airport branches across Texas and the US, offers excellent flexibility for long-distance or non-return trips.
- Avis Preferred Program: Members of this loyalty program can often benefit from faster service, bypassing the counter, and potentially receiving vehicle upgrades, which is a significant time-saver.
- Long-Term Rentals: They cater to customers who need a vehicle for extended periods, offering monthly or multi-week rentals often at better rates than daily or weekly options, ideal for temporary business assignments or long vacation travel.
- Optional Protection Packages: Customers can choose from various insurance and protection products, such as the Loss Damage Waiver (LDW) and liability coverage, to secure peace of mind during the rental term.
Key Features and Highlights of the Fulshear FM 1463 Branch:
- Convenient
Home City
Location: Ideal for local residents in Fulshear and Katy, offering an alternative to the busier Houston airport locations. - Full Accessibility: Features a Wheelchair Accessible Entrance and Wheelchair Accessible Parking Lot, ensuring service for all customers.
- Flexible Payment: Accepts both major Credit Cards and standard Debit Cards for reservations and payment.
- Extensive Fleet Availability: Stocks everything from fuel-efficient economy cars to spacious 12- or 15-passenger vans.
Contact Information:
- Address: 6630 FM 1463 B500, Fulshear, TX 77494, USA
- Phone: (346) 338-0006
- Mobile Phone: +1 346-338-0006
What is worth choosing the Avis Car Rental location in Fulshear?
For a Texas resident in the Fulshear or Katy area, this Avis branch on FM 1463 is primarily worth considering for its prime local convenience and its deep inventory of rental vehicles, particularly if you are an Avis loyalist or Preferred member. The ability to rent a full-size car, SUV, or a large van right in your neighborhood, without the drive or hassle of a major Houston airport, is a significant benefit. The physical accessibility features are also a clear positive, demonstrating an inclusive approach to serving the community. The flexible acceptance of both credit and debit cards is another practical feature that provides options for renters who may not wish to use a credit card for the transaction.
However, potential customers must weigh the reported significant service issues against these conveniences. The pattern of customer complaints regarding alleged fraudulent damage and fuel charges—issues that required time-consuming dispute resolution through corporate channels—indicates a substantial risk. Therefore, while this location offers convenience and a diverse fleet, it is strongly advised that Fulshear customers take extraordinary precautionary steps. These include meticulously photographing and video recording the vehicle's interior and exterior upon both pickup and return, securing original copies of all inspection paperwork, and confirming that the fuel gauge and mileage are correctly noted on the final contract before leaving the lot. By taking these steps, local Texans can maximize the convenience benefits of this neighborhood location while minimizing the potential for unexpected and highly frustrating post-rental disputes.
Avis Car Rental Details
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
6630 FM 1463 B500, Fulshear, TX 77494, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Worst location ever. These guys here are committing fraud… i don’t typically write reviews but I want people to stay away from this location. Go to another Avis location. I rented a car from IAH to drive directly back home. I returned the car given to me to this location the next day. The guy here went to check the car and came back to me to tell me there was damage to the car… Proceeded to demand I fill out some form when I didn’t damage the car. I refused. Told me he’s filing it himself then. There’s been plenty of times where I was given a car with dings and scratches. I’ve always returned the car in the exact shape given to me. Never have I damaged in any sort of way the cars I’m rented. I rent with Avis all the time probably nearly 50 rentals this year alone. I’m currently the highest status (doesn’t mean anything, get treated like trash at this location) I’ve been super loyal to Avis. The IAH location and many others have been super nice and great service… this location alone makes me want to consider switching my loyalty. Hope you have better luck than me. You have been warned though.
Sep 25, 2025 · Luis MolinaThis is a franchised location and doesn’t even deserve the one star. They tried to charge me on 2 separate occasions for all of those extra gas fees even though the tanks were full and noted full when dropping off. I had to fight the charges with Avis online customer service. Further, a month after turning in the rental, Avis decided I damaged one of their damaged vehicles and sent the claim out to the damages department for over 2k. Luckily, I had the original triplicate paperwork noting the damage but I also took video and photos in the lot because I was surprised they would loan out such a damaged vehicle. The Avis claims specialist continues to send me threatening claims (by snail mail) to pay the balance despite having irrefutable evidence that I did not cause the damage. Avoid this place at all costs. No one will answer my phone calls or emails to close out the claim. This is a huge headache and this location owes me a huge apology and written closure of the claim.
Sep 24, 2025 · Amy GarrettExtremely horrible this location and the Cinco ranch location make reservations and no one answers the phone. No one‘s not in the building Why do people like this deserve a franchise if they don’t want to do business now have to go all the way to the airport to pick up a vehicle just to drive to Austin, Texas. Just go ahead and shut down your business before it’s too late
May 31, 2025 · Nick MWe rented a vehicle to go to Flordia. The staff were so friendly and offered us an upgrade at no extra charge. We will be renting from here again.
Jul 03, 2025 · Bridget GreenRUDE AND VERY DISRESPECTFUL!!!! This was honestly one of the most frustrating customer service experiences I’ve had. My sister and mom went to rent a car and specifically asked for unlimited mileage. They drove it home, less than 10 minutes away when my sister called to confirm the unlimited mileage, only to be told that taking the car out of Texas could lead to potential issues and that nothing could be guaranteed. That wasn’t mentioned during the rental process, so we decided to go back in person to clarify before committing to a 16-hour drive. The agent specifically said “your sister didn’t say you were going to Colorado”. She asked for unlimited mileage, didn’t she. The agent even had the audacity to lie and say “no she didn’t and you weren’t here” but my mom was and I asked her in front of the agent and said yes “my daughter asked for unlimited mileage”We weren’t rude at all, we just wanted to understand what she meant by potential issues. The agent then said anything over 3,000 miles might come with extra charges, which was confusing since we had asked for unlimited mileage from the start. Since things didn’t feel clear or transparent, we chose to cancel.Up until this point she wasn’t rude however, the minute we said please cancel, she stormed off. She said she spent two hours helping us and she did us a favor cause our card had declined. When I tried to explain our concerns calmly and how we appreciate the help but we still would to cancel since we weren’t comfortable taking the car after what was mentioned. she talked over me and wouldn’t let me finish. She even said I shouldn’t be talking because the car wasn’t in my name, which felt unnecessarily hostile.We were told we’d still have to pay $40, even though we hadn’t driven the car beyond taking it home, the gas was still full, and we had only canceled because she wasn’t being honest and it was not what we paid for nor wanted.I had to leave work early just to help resolve this, and it left a really bad impression. I understand things happen, but the way we were spoken to and treated was completely uncalled for. Clear communication and respect should always come first in customer service and unfortunately, that was missing here. Please do not go and deal with them because that was mentally and emotionally disturbing. She verbally harassed me and left mid conversation multiple times.
Apr 16, 2025 · Izzy Abbas
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