Avis Car Rental

- ADI Hangar 2, 6544 Highland Rd, Waterford Township, MI 48327

For residents and visitors in Michigan, particularly within the bustling Oakland County and the scenic Waterford Township area, seamless transportation is a key element of both daily life and leisure. Whether you're flying into Oakland County International Airport (PTK) for a business trip, your personal vehicle is undergoing repairs, or you're planning a family road trip to explore the diverse landscapes of the Great Lakes State, reliable car rental services are essential. In this comprehensive guide, we are focusing on a prominent local option: Avis Car Rental, specifically their branch situated at ADI Hangar 2, 6544 Highland Rd in Waterford Township, MI. Our aim is to provide a clear, factual, and engaging overview from the perspective of a local Michigander, detailing what makes this particular Avis location a suitable choice for your car rental needs.

The car rental market in Michigan, like elsewhere, is driven by various factors including a strong influx of tourists during peak seasons, ongoing business travel, and the consistent demand for temporary replacement vehicles. Industry trends point towards a need for a diverse fleet, ranging from economical sedans for local errands to spacious minivans and SUVs ideal for family vacations or navigating Michigan's varied weather conditions. While rental rates can fluctuate based on demand, vehicle type, and booking lead time, the emphasis on efficient service, transparent policies, and consistent customer support remains crucial for consumers. Avis Car Rental, a globally recognized brand, operates numerous branches, each striving to meet the unique requirements of its local community. This article will specifically detail the 6544 Highland Rd location in Waterford Township, delving into its strategic proximity to the airport, the types of services typically offered by Avis, and important considerations drawn from actual customer experiences, particularly concerning communication and vehicle condition. Understanding these localized details is key to making an informed choice for your next journey across Michigan.

The Avis Car Rental branch in Waterford Township, MI, is strategically located at:

ADI Hangar 2, 6544 Highland Rd, Waterford Township, MI 48327, USA

This address positions the Avis location at the Oakland County International Airport (PTK). This is a significant advantage, particularly for travelers flying into the region or for locals who prefer the convenience of an airport-adjacent rental pick-up and drop-off. Highland Road (M-59) is a major east-west highway in Oakland County, providing excellent connectivity to various surrounding areas. Its proximity to routes like US-24 (Telegraph Road) and I-75 further enhances its accessibility from communities across Southeastern Michigan, including Pontiac, Clarkston, White Lake, and even further afield. For those arriving by air, the rental counter is typically located within the terminal, with a short walk to the car lot, as is common with airport rental facilities. This strategic location makes it a highly convenient option for both inbound travelers and local residents needing a vehicle without venturing far into metropolitan areas. The accessibility from major roadways and its airport setting significantly benefit users seeking a streamlined car rental experience in Waterford Township.

Avis Car Rental is known for its wide array of vehicles and services designed to meet diverse customer needs. At the ADI Hangar 2, 6544 Highland Rd location in Waterford Township, customers can generally expect the following offerings, keeping in mind that specific vehicle availability may vary based on demand and fleet rotation:

• Diverse Vehicle Selection: Avis typically offers a broad range of vehicles to suit various preferences and purposes. This commonly includes fuel-efficient economy and compact cars for short trips, comfortable mid-size and full-size sedans for business or family use, and various sizes of SUVs (e.g., intermediate, standard, full-size, premium) ideal for families, groups, or those needing more space for Michigan's varied landscapes and weather conditions. Minivans are also generally available for larger groups.
• Luxury and Specialty Vehicles: Depending on availability, premium or luxury vehicles may be offered for those seeking an elevated driving experience.
• Flexible Rental Durations: Customers can typically choose from daily, weekly, or extended long-term rentals, providing solutions for various situations, from a quick visit to a prolonged stay or when a personal vehicle is undergoing repairs.
• Optional Protection Products: Avis offers various protection options at the time of rental, such as Loss Damage Waiver (LDW), which can reduce the renter's financial responsibility for vehicle damage. Other options like Personal Accident Insurance (PAI) and Supplemental Liability Insurance (SLI) are also generally available, designed to provide peace of mind during the rental period.
• Additional Features and Equipment: Common add-ons include GPS navigation systems, child safety seats (infant, toddler, and booster), and various refueling options to simplify the return process. E-Toll services are also available for convenient toll payments.
• Avis Preferred Program: Frequent renters can benefit from the Avis Preferred loyalty program, which often provides perks such as skipping the counter, express checkout, and potential vehicle upgrades, enhancing the overall rental experience.
• One-Way Rentals: Avis generally facilitates one-way rentals, allowing customers to pick up a vehicle in one location and return it to another, which is highly beneficial for longer journeys or specific travel plans.

For the most accurate and up-to-date information on vehicle availability, pricing, and specific terms, contacting the 6544 Highland Rd branch directly is always recommended. This location is within the Oakland County International Airport terminal for airline passengers, and walk-up renters should follow airport signs to the baggage claim area to locate the Avis counter.

The Avis Car Rental location at ADI Hangar 2, 6544 Highland Rd in Waterford Township, MI, offers certain features typical of an airport-adjacent rental service. However, customer experiences highlight specific areas of both strength and concern that potential renters in Michigan should be aware of:

• Airport Convenience: Being located directly at Oakland County International Airport (PTK) is a significant highlight. For travelers flying into the region, the ease of walking from baggage claim to the Avis counter and then to the car lot is a major convenience.
• Van Availability: As noted in one review, this location typically offers larger vehicles like vans, which are popular for families or groups on longer drives, providing more room for passengers and luggage.

However, customer reviews also point to critical areas that require careful consideration:

• Vehicle Condition: One customer reported receiving a vehicle that was "not clean on the outside at all," "full of dust, dirt, dirty windows," with potential "hail storm" damage, and a strong "smoking party" odor inside, including cigarette ash and paper. This indicates a potential inconsistency in vehicle readiness and cleanliness.
• Inconsistent Information and Communication: A major concern highlighted by customers is the discrepancy between information provided by customer service (both at the local branch and central) and the actual rental terms or vehicle availability. This includes issues with a reserved van not being immediately available, a staff member denying a vehicle swap despite a cleanliness complaint, and crucially, misinformation about one-way drop-off fees, leading to significant unexpected charges. The lack of a clear after-hours drop-box, despite being advised one existed, also points to poor communication.
• Problem Resolution: The reviews suggest challenges in resolving issues, with customers having to "fight for a 3-day refund" instead of a full refund for a problematic vehicle, and customer service being "more focused on us returning it in a different location" rather than addressing the "bad information" provided.

These experiences suggest that while the location offers the convenience of an airport rental, customers should exercise heightened diligence, meticulously inspect vehicles, and confirm all terms and conditions, especially regarding one-way fees and after-hours procedures, in writing if possible.

For inquiries, reservations, or any questions regarding car rental services, you can reach the Avis Car Rental branch at ADI Hangar 2, 6544 Highland Rd, Waterford Township, MI, using the following contact details:

Address: ADI Hangar 2, 6544 Highland Rd, Waterford Township, MI 48327, USA

Phone: (248) 666-8494

Mobile Phone: +1 248-666-8494

Having both a landline and a mobile number provides convenient ways to get in touch. Given the customer feedback, it is highly advisable to call ahead to confirm your reservation details, vehicle availability, and critically, to clarify any specific terms and conditions, particularly regarding one-way rentals, potential fees, and after-hours drop-off procedures. Documenting these conversations, if possible, can help prevent misunderstandings. Operating hours for this airport location are typically Monday-Friday 7:00 AM - 6:00 PM and Saturday-Sunday 9:00 AM - 12:00 PM, but confirming current hours and holiday schedules directly with the branch is recommended.

For residents of Michigan, particularly those in Waterford Township and the surrounding Oakland County area, Avis Car Rental at ADI Hangar 2, 6544 Highland Rd offers the primary advantage of its strategic location at Oakland County International Airport (PTK). This makes it highly convenient for those flying in or out of the area, or for locals who prefer the accessibility of an airport-adjacent rental pick-up and drop-off, avoiding the need to travel further into urban centers. The availability of various vehicle types, including vans for larger groups, caters to diverse local needs, whether for family travel, business trips, or temporary vehicle replacement.

However, potential renters should approach their experience with diligence. While the convenience of location is undeniable, recent customer feedback highlights a need for thorough communication and verification. To ensure a smooth experience, locals should confirm all aspects of their rental in advance, including vehicle availability, cleanliness expectations, and especially, any potential fees associated with one-way rentals or after-hours returns. Physically inspecting the vehicle at pick-up and documenting its condition, along with any pre-existing issues, is also highly advisable.

By taking these proactive steps, Michiganders can leverage the benefits of Avis's airport location and broad vehicle selection. While the provided reviews indicate challenges in customer service consistency and information accuracy, being well-informed and communicative can help mitigate potential issues. For those prioritizing airport convenience and a wide range of vehicle options, the Avis Car Rental branch at Oakland County International Airport can still be a viable choice for navigating their journeys across the Great Lakes State, provided due diligence is exercised.

Avis Car Rental

ADI Hangar 2, 6544 Highland Rd, Waterford Township, MI 48327, USA