Avis Car Rental Photos



Avis Car Rental Introduce
For many residents and visitors in California, securing reliable transportation is essential. In the bustling landscape of Orange County, having a convenient and well-known car rental option can simplify daily commutes, weekend getaways, and business travel. Avis Car Rental is a name frequently encountered when considering vehicle hire, and this article aims to provide a comprehensive overview of the Avis Car Rental location at 28201 Marguerite Pkwy in Mission Viejo, California. While Avis is a globally recognized brand, understanding the specifics of a local branch can be crucial for a smooth and satisfying experience. We'll delve into its location, the services it offers, and important points for Californians looking to utilize their services.
Navigating Southern California often necessitates a personal vehicle, given the region's expansive nature and interconnected communities. Whether you're a Mission Viejo resident needing a temporary car due to repairs, planning a family trip to the coast, or a local business professional requiring a vehicle for client meetings, a local car rental agency can be a practical solution. This guide focuses on providing factual, helpful information to help local users in California make informed decisions about their car rental needs, specifically concerning the Avis branch in Mission Viejo.
The Avis Car Rental branch in Mission Viejo is conveniently located at 28201 Marguerite Pkwy, Mission Viejo, CA 92692, USA. This address places it within the heart of Mission Viejo, a well-established community in Orange County. For locals, its position on Marguerite Parkway means it is readily accessible from various parts of Mission Viejo and neighboring cities such as Laguna Niguel, Laguna Hills, Aliso Viejo, and Lake Forest. Marguerite Parkway is a significant thoroughfare in the area, ensuring relatively easy navigation for those driving to the location.
Accessibility to this Avis branch is generally good for drivers. The location is situated in a commercial area, often within or near shopping centers, which can offer ample parking for personal vehicles if you are being dropped off or need to park before picking up your rental. Public transportation options in Mission Viejo are primarily bus routes, and it's advisable for potential renters to check local bus schedules for routes that connect directly or with minimal transfers to the Marguerite Parkway area. However, given the car-centric nature of Southern California, most local users will likely drive to the branch. Its proximity to major local roads like the CA-73 (toll road) and I-5 freeway further enhances its accessibility for those traveling from slightly further distances within Orange County. While not directly at an airport, its neighborhood location caters specifically to local residents and businesses, providing a convenient alternative to airport rental counters which may be less practical for everyday local use.
Avis Car Rental, including its Mission Viejo branch, typically offers a comprehensive range of services designed to meet diverse customer needs.
- Vehicle Selection: Avis maintains a broad fleet of vehicles, including economy cars for budget-conscious renters, compact and intermediate sedans for everyday commuting, full-size cars for comfort, SUVs for families and extra cargo space, minivans for larger groups, and premium or luxury vehicles for special occasions. Availability may vary by location and demand.
- Short-Term Rentals: Ideal for quick trips, weekend getaways, or temporary transportation needs when your personal vehicle is unavailable.
- Long-Term Rentals: Avis provides options for extended rentals, which can be cost-effective for individuals on long-term assignments, seasonal residents, or those awaiting vehicle repairs or purchases.
- Optional Add-ons: Customers can typically rent GPS navigation systems for easier travel across California, child safety seats for families, and sometimes SiriusXM radio for entertainment.
- Insurance and Protection Plans: Various insurance and damage waiver options are usually available to provide renters with peace of mind. Renters should always review their personal auto insurance policies to avoid duplicate coverage.
- Avis Preferred Program: For frequent renters, the Avis Preferred loyalty program offers benefits such as faster checkout, vehicle upgrades, and opportunities to earn rewards.
- One-Way Rentals: The ability to pick up a car at one Avis location and return it to another, which can be useful for longer trips across California or the broader United States.
- Pickup Service: Some neighborhood locations, including possibly this one, offer a complimentary pickup service for renters, though this typically requires calling the branch directly to confirm availability and arrange.
The features and highlights of Avis Car Rental generally revolve around its brand reputation, fleet quality, and service offerings.
- Wide Range of Vehicles: Avis is known for its diverse fleet, offering a vehicle type to suit almost any need, from fuel-efficient cars to larger family vehicles and even luxury models. This variety is a key highlight for local users with differing needs.
- Brand Recognition and Trust: As a major global car rental company, Avis carries a certain level of brand recognition and presumed reliability. This can be a comforting factor for customers who prefer a well-established company.
- Online Booking Convenience: Avis provides a user-friendly online platform for booking and managing reservations, making it easy for busy Californians to arrange their rentals from home or on the go.
- Loyalty Program Benefits: The Avis Preferred program offers tangible benefits for repeat customers, such as expedited service and potential upgrades, which can enhance the rental experience for frequent users.
- Availability in a Key California Location: Being situated in Mission Viejo, a prominent Orange County city, makes this Avis location a convenient option for residents throughout the southern Orange County region.
- Roadside Assistance: Avis typically offers 24/7 roadside assistance for its rental vehicles, providing support in case of breakdowns or emergencies.
Please note, while Avis strives for consistent service, individual experiences at specific locations can vary, as indicated by some publicly available reviews. Customers are always encouraged to verify specific vehicle availability and terms directly with the Mission Viejo branch, especially for critical business or travel plans.
For those needing to contact the Avis Car Rental in Mission Viejo:
Address: 28201 Marguerite Pkwy, Mission Viejo, CA 92692, USA
Phone: (949) 347-0016
Mobile Phone: +1 949-347-0016
For California locals, Avis Car Rental in Mission Viejo offers a compelling option for various transportation needs. Its established presence and brand reputation provide a familiar and often reliable choice for vehicle rentals. For Mission Viejo residents, the convenience of a local branch on Marguerite Parkway means easy access without the need for extended travel to airport locations. This is particularly beneficial for those requiring a temporary car for local errands, a replacement while their vehicle is in the shop, or an extra vehicle for visiting family. The diverse fleet typically available allows locals to choose a vehicle that perfectly suits their immediate needs, from economical options for short trips to larger vehicles for family outings to one of California's many attractions.
While some customer feedback suggests that direct communication and inventory accuracy might be areas to verify, the general accessibility, range of services, and the option of utilizing a well-known brand like Avis often make it a suitable choice for local users. For critical needs or specific vehicle requirements, it is always recommended for California residents to contact the Mission Viejo branch directly to confirm availability and discuss their specific rental terms. This proactive approach can help ensure a rental experience that meets expectations and supports the dynamic transportation needs of life in California. By understanding its offerings and location, locals can leverage Avis Car Rental as a valuable resource for their mobility needs within Orange County and beyond.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Location
Avis Car Rental
28201 Marguerite Pkwy, Mission Viejo, CA 92692, USA
Avis Car Rental Reviews
pricecallcredit cardscamSUVeconomy carmothercounterupsellcharging
★ 5★ 4★ 3★ 2★ 1*edit to add an update. I emailed back the customer service according to their directions and almost immediately they denied my request for partial refund. So I replied back with this:"What you are saying is incorrect. The Avis Marguerite parkway location has scammed many people you have 2.4 stars on your reviews on Google most of them with the same situation as me and you're not telling the truth and you owe me a partial refund. I will fight this with my bank the city and the courts if necessary."I'm actually shocked that their hasn't been a class action law suit for this place or hasn't been held accountable by the city or the courts. I read threw all the reviews. What this scoundrel AB is did to me during the reservation process has been done to many more customers. You ought to be ashamed. But your not because of the almighty dollar and your getting away with it. Taking advantage of hard working Americans because you can. And yes just as others have said before the online reservation shows tons of cars available at the lower price but AB upsells overcharges and lies about inventory. Good thing my phone has a lot of storage because I've got tons of screenshots and pics and my brother as a witness and I'm disputing this with my bank. And possibly looking to file a complaint with the city of Mission Viejo and the property manager of the shopping center for illegal business practices.
Feb 05, 2025 · JennyIf I could give 0 stars I would!This location and the customer service I received does not fit the scope at all of Avis.I called to double check and confirm my reservation at the Avis location the morning of January 15th for my scheduled pick-up of an economy car at 3pm. I was told very bluntly there were no vehicles available except an electric vehicle and a Jeep Wrangler, and that the Jeep would be” $10 or $20” more. This sounded so shady. I was very confused and told him why I wasn’t informed there would not be a vehicle available when I arrived, which I was going to have to use a ride share service to get there. He quickly changed the subject and asked me if I wanted the electric car or not, which I did not. I told him I would consider the Jeep if it was at the cost I had for my economy car. He told me no. I hung up with him andI called the 1-800 number for Avis letting them know of the encounter I had with the local office. They looked at the cars available and told me there were vehicles available. I asked the customer service agent if they could call the local office to ask why their site shows there are cars available, and he told me that they do not do that. At this point, I am appalled, frustrated, confused, and upset as I needed this vehicle for business, and I am scrambling to find something last minute.Do not rent at this location!!PS. Don't give me any info to send my complaint. I've already contacted your Headquarters and every place I could find to address this.
Jan 19, 2025 · Michelle WayThis is my first bad review of an establishment, and I really feel like I need to do this, cause my family and I were scammed.We rented a car in September 2024, for a few days while I was on vacation with my family, when we received the car it had a bad smell, however we were on vacation mode and did not make a big deal out of it; we took good care of the car like we always do, we live close to the beach so there was sand in the floor of the vehicle, we returned the car and nothing was called out at the point of delivery.A couple of days after, I received a letter mentioning 450 dollars will be charged for cleaning, which seems to be quite an excessive charge for cleaning a car, when we did not received it profesionally cleaned nor we returned it in bad conditions. I called customer service, and to my surprise they offered 25% discount cause I called, but they did not want to refund me the money. Which is absurd. They said is my responsibility to take pictures of how I receive and deliver the car, to which I question, arent they the ones providing a service?I started googling about this and I found there is hundreds of cases like mine with Avis only.I have been renting cars for decades across the globe and quite frequently, first time this happens.BE AWARE
Sep 17, 2024 · Leonardo GuillenThey scammed me. Stay far away. AB will tell you no economy cars just to get you to a higher prices car and the website still has the other cars so he lies. Also the car I got had spots all over it dirt spots dents undisclosed and the interior look unkept.
Feb 04, 2025 · DEMONIC EXTINCTIONPicking up a vehicle was fine, unfortunately the vehicle I was given wasn't what I had planned for. I wanted a Ford or Chevy suv, but I received a KIA Sorrento. It had no XM radio, no hands free GPS. You couldn't use the cruise control without the distancing controls. Terrible vehicle. Avis never refunded my charges for the XM radio or the hands free GPS. When I returned the vehicle the girl behind the counter barely looked up from her cell phone. How rude is that? The Avis employee gave me a number to call and that was it. Not very professional.
Jun 19, 2024 · Paul Panzer
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