Your Guide to Car Rental in Peabody, MA: Avis Car Rental

Avis Car Rental Photos

Avis Car Rental Introduce

When you're looking to explore Massachusetts, having reliable transportation can make all the difference. From weekend getaways to business trips or simply needing a temporary vehicle, car rental services offer the flexibility and convenience locals often seek. In Peabody, Massachusetts, Avis Car Rental is one of the options available for your transportation needs. Understanding what to expect from a car rental service, especially from a local branch, is key to a smooth experience.

This article aims to provide a clear and informative overview of Avis Car Rental in Peabody, MA, specifically for residents and visitors within the Massachusetts region. We'll cover its location, the services it typically offers, and essential information to help you make informed decisions about your car rental.

Location and Accessibility

Avis Car Rental in Peabody, MA, is conveniently located at 1 Newbury St, Peabody, MA 01960, USA. This address places it within a well-known area of Peabody, making it accessible for those residing in or traveling through the North Shore region of Massachusetts. Its proximity to major roadways in Peabody can be beneficial for quick pick-ups and returns, allowing for efficient travel to various destinations across the state. Whether you're commuting to Boston, heading to the scenic coastline, or exploring inland towns, a location like this in Peabody can serve as a practical starting point for your journey.

Being situated in Peabody, the branch is part of a larger network of car rental options in the greater Boston metropolitan area and North Shore. This can be particularly useful for Massachusetts locals who might live or work nearby, offering a convenient alternative to airport rental locations for shorter-term needs or local excursions.

Services Offered

While specific offerings can vary, Avis Car Rental locations generally provide a range of services designed to meet diverse customer needs. For the Peabody location, based on typical Avis operations, you can expect:

Diverse Vehicle Selection: Avis usually offers a wide array of vehicles, from compact cars ideal for city driving and fuel efficiency to larger sedans, SUVs, and even vans for families or group travel. This variety allows customers to choose a vehicle that best suits their specific travel requirements and passenger capacity.
Short-Term and Long-Term Rentals: Whether you need a car for a single day, a weekend trip, or an extended period for business or leisure, Avis typically accommodates both short-term and long-term rental durations.
Online Reservation System: Customers can generally book vehicles in advance through the Avis website, allowing them to select their preferred car type, pick-up and drop-off dates, and any additional services. This streamlines the rental process and helps secure the desired vehicle.
Optional Add-ons: Common add-ons include GPS navigation systems, child safety seats, and various insurance coverage options to enhance your rental experience and provide peace of mind.
One-Way Rentals: Depending on availability and specific terms, one-way rentals might be possible, allowing you to pick up a car in Peabody and drop it off at another Avis location, which can be convenient for inter-state travel or airport returns.
Avis Preferred Program: For frequent renters, loyalty programs like Avis Preferred often provide benefits such as expedited service, vehicle upgrades, and opportunities to earn free rental days.
Pick-up Service: Some Avis locations offer a free pick-up service. It is always advisable to call the branch directly to confirm if this service is available from their Peabody location and to arrange it.

Features / Highlights

Choosing a car rental service often comes down to specific features that enhance the customer experience. Here are some general highlights associated with Avis, which would apply to their Peabody branch:

Brand Recognition and Network: As a globally recognized brand, Avis often implies a certain standard of service and a wide network of locations, which can be advantageous for travelers planning multi-city trips within Massachusetts or beyond.
Variety of Vehicle Classes: The ability to select from economy, compact, intermediate, standard, full-size, premium, luxury, SUVs, and vans provides significant flexibility for customers with varying needs and budgets.
Customer Service Infrastructure: Avis has established customer service channels, including phone support and online resources, which are essential for addressing queries or issues that may arise during a rental.
Digital Tools for Booking and Management: Their online platforms and potential mobile apps often allow for easy booking, modification, and management of reservations, contributing to a more seamless process.

However, it is important to acknowledge that despite the general brand reputation, specific local branch experiences can vary. Recent customer feedback for the Peabody location has highlighted significant concerns regarding vehicle maintenance, customer service, and unexpected charges. Patrons have reported issues such as:

Vehicles with electronic or mechanical failures, including flat tires and suspension problems, leading to safety concerns and breakdowns.
Claims of cars failing to pass legitimate inspections despite assertions from staff that they were "without any problems."
Instances of rude, arrogant, and dismissive behavior from staff and management, with customers feeling their problems were not addressed appropriately.
Difficulties reaching the branch by phone, leading to frustration when stranded or needing assistance.
Concerns about additional, unexpected fees for damages not present at pickup or for alleged excessive dirt/smoke, even when customers dispute these claims and have evidence to the contrary.
Discrepancies in fuel levels at pickup compared to what was marked on the agreement.
Long wait times for vehicle pickup due to understaffing.

These points of feedback suggest that potential customers should exercise diligence, thoroughly inspect any vehicle before leaving the lot, document its condition with photos or videos, and clarify all charges and agreements upfront to mitigate potential issues.

Contact Information

For those in Massachusetts needing to contact the Avis Car Rental in Peabody, here is the direct information:

Address: 1 Newbury St, Peabody, MA 01960, USA
Phone: (978) 977-4869
Mobile Phone: +1 978-977-4869

It is always recommended to call the branch directly for the most up-to-date information on availability, services, and any specific policies, especially considering the feedback regarding phone responsiveness.

Conclusion: Why This Place Is Suitable for Locals

For locals in Massachusetts, particularly those on the North Shore, Avis Car Rental in Peabody offers a convenient option for accessing a rental vehicle without the need to travel into Boston or to an airport. Its location can save time and effort for residents needing a car for various reasons, from personal errands and weekend excursions to temporary vehicle replacements. The broad range of vehicle types typically available means you can find a car suitable for almost any need, whether it's a compact car for navigating city streets or a larger SUV for family adventures across New England.

However, based on significant customer feedback, prospective renters should proceed with caution and a high degree of awareness. While the convenience of a local branch and the potential for a wide selection of vehicles are appealing, the recurring issues reported by customers regarding vehicle condition, unexpected charges, and customer service demand that individuals be proactive in protecting themselves. Thoroughly documenting the vehicle's state at pick-up and drop-off, understanding all terms and conditions, and being prepared to address any discrepancies are crucial steps for ensuring a satisfactory experience at this particular location. For locals, this means leveraging the geographic convenience while being meticulously attentive to the rental process details.

Avis Car Rental Details

Service options
Onsite services

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
Credit cards

Avis Car Rental Location

Avis Car Rental

Massachusetts Essex County Peabody Newbury Street

1 Newbury St, Peabody, MA 01960, USA

Avis Car Rental Reviews

An average rating of ★2.4 from 133 user reviews.

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★ 5★ 4★ 3★ 2★ 1

The worst car rental company and place I have ever seen in my life. They constantly rent vehicles with electronic or mechanical failures and no inspections. My vehicle broke down 10 minutes ago and I was left in the middle of the road. I almost had an accident. This company and this branch need to be inspected by the police in detail. The employees are very rude and never care about people's problems. If you are concerned about yourself and your loved ones, do not rent a car from this company. I am calling out to the authorities from here: Please check these types of places more closely, this negligence can lead to bigger disasters. Also, the tire of the vehicle they gave me was almost flat. I took it to the vehicle inspection station and they said that I should not drive this vehicle and that it was very dangerous. You can see from the photos I added that the tire of this vehicle was flat.Update 04/09/2025This company is absolutely irresponsible, unreliable, and shows a complete disregard for customer safety and satisfaction. Initially, I was given a faulty vehicle with multiple issues. After complaining, they claimed to offer a replacement — but the second vehicle was even worse. The rear suspension constantly makes loud, disturbing noises, and the front left tire has a large tear, making the car dangerous and unfit to drive.Despite these severe and obvious defects, they had the audacity to say the vehicle had passed inspection “without any problems.” It is simply not possible for a car in such condition to pass a legitimate inspection. This raises serious concerns about bribery or illegal practices being used to pass cars through inspection. If so, this company is directly endangering lives — and that is criminal.They kept promising to provide a new, working vehicle, yet each time delivered another broken, neglected, or unsafe car. It’s not just negligence — it’s deception, and they clearly have no respect for their customers. Due to this unacceptable behavior and gross misconduct, I have officially initiated legal action and reported the situation to the police and appropriate authorities. If necessary, I will escalate the matter to the public prosecutor as well.As if that wasn’t enough, the manager at this location adds to the disgrace. He consistently speaks to customers — myself included — in a rude, arrogant, and dismissive tone. Any time I brought up a problem regarding the car or payment, he would immediately respond with excuses like “I can’t” or “That’s not possible.” It’s obvious he has no intention of doing his job properly, and he treats customers like they’re a burden.His behavior shows complete unprofessionalism, and he clearly lacks the basic communication skills and respect required to deal with people. I witnessed him treating other customers the same way. But I’ve reached my limit — I refuse to stay silent, and I am taking action both publicly and legally. This manager must be removed from his position immediately. Allowing someone so unqualified and careless to remain in charge reflects terribly on the company as a whole.Days wasted, nerves shattered — what a nightmare!I have never dealt with such an unprofessional, careless, and utterly irresponsible car rental company in my life! They NEVER answer the phone. It doesn’t matter if you’re stranded or in danger — they simply do not care.The cars? A complete disaster. No routine check-ups, no maintenance, nothing. The vehicles they hand over are falling apart — broken brakes, worn-out tires, engine issues — you name it! It’s like they’re deliberately putting people’s lives at risk.Every single day I had to go back to their office to change the car, and every single time they gave me another broken one! How is this even possible? This isn’t just bad service — this is a serious threat to public safety.This place must be inspected and shut down by the authorities immediately. If you value your time, money, and most importantly your safety, stay far away from this company. What they’re doing is beyond unacceptable — it’s criminal!
Apr 09, 2025 · Ali İbrahim Kınık
I'm starting at 2 for now. I just picked this up, and it's not starting great. I was asked to sign for the damages before the person at the counter or if I had ever looked at the car. The rear bumper had damage, and the car was covered in so much salt that there was no way to tell if there were damages. I am taking it for a work trip, so I don't care if it's clean, but this was excessive. Then I get in, and the right tail light warning light is on because a light in the middle is blown. After that, I saw that the gas was at 1/3 while marked as complete. So, if I didn't see that, I would have been responsible for filling it. I am mainly posting this for more evidence because I didn't read the reviews until after, and I am not worried I will get charged for damages or the gas. I will raise the score if none of that happens. I will see them in court if it does.
Feb 04, 2025 · Joe Depalo
0 stars. Don't ever rent from this location they are liars. And Avis can't ever find their rental agreements I don't know if they're operating solely or under the table or under the radar or what. I rented a Uber rental through this location was supposed to be at gas vehicle called 20 minutes before I got there and they said that the car was available. When I got there there was no cars available, she said she had an electric car. I took the electric car because I had just been brought there by Uber through their rental service, and me and my son were stuck there otherwise. I lost $580 in the past 3 days because of electric car issues. I called today to see if they had a gas vehicle available they said yes, And again when I got there there was no car available. My son and I are having a sleep in a Chevy bolt because we cannot afford hotel rooms because it takes so freaking long for this car to charge and the range on it is nothing. Avis literally put us to the streets. Don't ever rent from them they'll screw you over overcharge you and just say oh I'm sorry there's nothing we can do. If you're in for a good bend over and take it then go ahead rent from this place but otherwise stay away.
May 22, 2025 · Jason Durkee
I had the worst experience in this place no Manager only a girl worked there she has red hair she doesn’t know how to speak to the customer very rude and respectful. I had to call the police for this experience. I will never go back is the worst place ever especially with no Manager. and of course, there is no human resource to talk to good luck going there , I rent a car from there and the car is and safe to drive. I return it to her. She refused to change it for me and everybody came through the door. She gave them whatever they want gas car electric car except me. She told me I have no car to give you and I really pay for the week and of course she said the manager is on vacation, which is not true I wish for the manager there to see how she treat people. It is very sad for a business like this to have employee like her. AFTER All this AVIS they are going to send me automatic message to pretend Will help me it’s all lie I called the customer service. No one and no one is going to help you. They just lie even when they say send Explain your problem send your phone number all that’s a lie. I did all this and no one helped me. Sad if I could, I would take them to the court
Apr 04, 2025 · Nadia Elhaimer
A bit irritating. And this was NOT the fault of the rep in the office. Got there and the car we reserved several weeks in advance was not available, and there wasn't anything similar (a vehicle that could hold 5 adults comfortably). To the credit of the on-site office rep (and the only reason I didn't give only 1 star), she che ked to see what cars were being returned and found that one that would fit our needs was due in in about an hour. This isn't the first time I've had problems with Avis/Budget, but I think it might be the last.
Jun 16, 2025 · Bob Amey