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Avis Car Rental
- 7240 NE Airport Way, Portland, OR 97218

Car rental agency, Van rental agency ★3.0

7240 NE Airport Way, Portland, OR 97218, USA

3.0
Avis Car Rental at Portland International Airport – A Complete DisasterIf I could give zero stars, I absolutely would. My experience with Avis at Portland International Airport (PDX) has been a masterclass in incompetence, fraud, and outright theft. Avis has demonstrated an astonishing lack of professionalism, with mismanagement that ranges from dishonest billing practices to property theft on their own premises.Service Failure & Improper ChargesAs a Preferred Member, I reserved a hybrid vehicle in advance. Upon arriving at the counter on time, I was assigned two different cars that were neither cleaned nor prepared for rental. After multiple issues, an agent ultimately assigned me a Tesla Model 3—which turned out to be completely uncharged.Upon leaving the lot, I discovered that the Tesla had only 10% battery remaining, equating to fewer than 25 miles of driving range. Photos confirm that the vehicle had not been charged in over a week. This forced me into a stressful and time-consuming search for a charging station, costing me nearly two hours and forcing me to miss an important dinner and preparation time for my business meeting.To make matters worse, Avis charged me a $15.99 "fuel service charge"—for an all-electric vehicle that does not even use fuel. This is beyond incompetent; it is flat-out fraud.Theft & Mishandling of Personal PropertyUpon returning the Tesla, I asked the lot agent if I would be charged for returning the car with less than a full charge. He assured me Avis does not penalize electric vehicle rentals for battery levels and even apologized for the situation.The lot agent told me to go and talk to the Avis team member in the booth about 50 feet away. I did as instructed by staff.However, the real nightmare began when I realized that my shopping bag—containing three imported chocolate bars worth $24 each—was still inside the car. Within 15 minutes of handing over the keys, I went back to retrieve my belongings. The same lot agent radioed an employee to check the car so that I could get my property. The response? The bag was there, but the contents had been stolen.Let’s be clear: this theft happened on Avis property, while I was still standing at the rental location. Despite being assured that a manager was investigating, nothing was done. I was told that security footage would be reviewed the next morning—yet no one has followed up, and I’ve been given the runaround for over 24 hours. They have NO intention of taking responsibility for their employees having committed a theft. I did call the police with the Port of Portland and filed a report because this is a matter of principle.Final Thoughts: A Disgraceful OperationAvis at PDX has shown itself to be beyond incompetent—borderline criminal in its operations. This location is guilty of:Renting out uncleaned and uncharged vehicles with no regard for customer experience.Stealing personal belongings while customers are still on the premises.Falsely charging fees for services never rendered—including an outrageous "fuel service charge" for a fully electric car.This is completely unacceptable. I demand a full refund for the improper charges, an investigation into the theft of my property, and an official response detailing how Avis intends to rectify these egregious failures.I won't be renting from them again. EVER...If you value your time, money, and personal belongings, AVOID AVIS PDX AT ALL COSTS. - Chanin Kelly-Rae
Avis Car Rental Overview Photos Intro Detail Location Reviews

Avis Car Rental Photos

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Avis Car Rental Introduce

Introduction / Overview

For many Oregon residents, particularly those who frequently travel or host out-of-state visitors, a convenient and reliable car rental service at Portland International Airport (PDX) is a necessity. Avis Car Rental, a globally recognized name in the industry, operates a significant presence at PDX, serving a diverse range of transportation needs. While Avis is often a go-to choice due to its brand familiarity and extensive network, understanding the specifics of their Portland International Airport location is crucial for local users to make informed decisions. This article aims to provide a clear, engaging, and factual overview of Avis Car Rental at PDX, helping Oregonians navigate their car rental choices effectively.

Avis is known for offering a wide array of vehicles, from compact cars ideal for city exploration to SUVs perfect for venturing into Oregon's vast natural landscapes. Their commitment to accessibility and a broad range of services often positions them as a convenient option for many. However, like any large service provider, customer experiences can vary. This overview will delve into the practical aspects of renting from Avis at PDX, including their location, the types of services they offer, and key features that might influence your decision, all from the perspective of an Oregon local.

Location and Accessibility

Avis Car Rental at Portland International Airport is conveniently located at 7240 NE Airport Way, Portland, OR 97218, USA. This places the rental counter and vehicle pick-up directly within the airport's consolidated rental car facility. For Oregon residents flying in or out of PDX, this means a short and often straightforward walk from the baggage claim area to the Avis counter. Clear signage throughout the airport guides travelers to the Rental Car Center, making the transition from air travel to ground transportation as seamless as possible.

The airport's location off NE Airport Way provides excellent connectivity to major freeways such as I-205, facilitating easy access for those driving from various parts of Portland and its surrounding suburbs, including Beaverton, Gresham, and even Vancouver, Washington. This central, airport-based location is particularly beneficial for locals who are either picking up or dropping off a rental for personal use, or assisting family and friends with their travel arrangements. The close proximity to the terminal and major road networks streamlines the entire rental process, an important factor for Oregonians valuing efficiency and convenience.

Services Offered

  • Diverse Vehicle Fleet: Avis at PDX offers a comprehensive selection of vehicles to suit various needs. This typically includes economy and compact cars for efficient city driving, mid-size and full-size sedans for comfortable commutes, SUVs for exploring Oregon's rugged terrain and carrying extra gear, and specialty vehicles such as passenger vans and trucks for larger groups or moving purposes. They also offer a selection of luxury and convertible cars for those seeking an elevated driving experience.
  • Short-Term and Long-Term Rentals: Whether you need a car for a quick weekend trip to the coast, a week-long business engagement, or a monthly rental while your personal vehicle is being repaired, Avis provides flexible rental durations. Daily, weekly, and monthly options are available to accommodate diverse needs of local users.
  • Avis Preferred Program: For frequent renters, the Avis Preferred loyalty program offers benefits such as expedited check-in and check-out processes, allowing members to bypass the counter and go straight to their vehicle. This program can significantly save time and enhance convenience for regular users.
  • One-Way Rentals: Avis often facilitates one-way rentals, allowing customers to pick up a vehicle at PDX and drop it off at another Avis location, either within Oregon or in another state. This service is useful for road trips or travel plans that don't involve returning to the original pickup point.
  • Optional Add-Ons: To enhance the rental experience, customers can opt for various add-ons, including GPS navigation systems, child safety seats (infant, toddler, and booster), satellite radio, and additional protection plans.
  • Accessible Services: Avis aims to provide a full range of products and services for drivers and passengers with disabilities, including hand controls and accessible vehicles (subject to availability and advance request).

Features / Highlights

  • Brand Recognition and Network: As a globally recognized brand, Avis offers the assurance of an established company with an extensive network, which can be beneficial for consistent service and reliable support across different locations.
  • Convenient Airport Location: Its direct presence at Portland International Airport provides unmatched convenience for travelers and locals alike, minimizing travel time between the airport terminal and the rental car.
  • Variety of Vehicle Options: The broad range of vehicles, from economy models to SUVs and luxury cars, allows customers to choose a vehicle that best fits their budget and specific travel needs for exploring Oregon.
  • Avis Preferred Expedited Service: For members of their loyalty program, the ability to bypass the counter and proceed directly to the vehicle is a significant time-saving feature, enhancing the efficiency of the rental process.

Contact Information

For reservations, inquiries, or any customer service needs regarding Avis Car Rental at Portland International Airport, you can reach them using the following contact details:

Address: 7240 NE Airport Way, Portland, OR 97218, USA

Phone: (971) 254-1643

Mobile Phone: +1 971-254-1643

Conclusion: Why this place is suitable for locals

For residents of Oregon, Avis Car Rental at Portland International Airport (PDX) presents a viable option for their transportation needs, primarily due to its highly convenient location and the breadth of services it offers. Its presence directly at PDX means easy access for those arriving by air or for locals looking for a pickup point with strong connectivity to major thoroughfares, saving valuable time and reducing logistical complexities often associated with off-airport rentals. This ease of access is a significant advantage for anyone living in or around the Portland metropolitan area.

The extensive fleet, ranging from economical sedans to spacious SUVs and specialty vehicles, ensures that locals can find a car suitable for almost any occasion, whether it's a short city trip, a family vacation to the Oregon coast, or a business trip across the state. The flexibility of rental durations, from daily to long-term options, also caters to diverse local demands, providing solutions for both planned excursions and unexpected needs like personal car repairs.

However, it is important for locals to approach their rental with Avis at PDX with diligence. While the convenience and brand reputation are appealing, the provided customer review highlights potential areas of concern such as vehicle readiness (e.g., uncharged electric vehicles), billing accuracy, and customer service resolution. This underscores the importance of thoroughly inspecting your rental upon pickup, carefully reviewing all charges, and documenting any issues to ensure a smooth and fair experience. While the potential for an upgraded vehicle, as mentioned in one positive review, can be a delightful bonus, exercising due diligence is key to leveraging Avis's strengths while mitigating potential downsides. For Oregonians who are meticulous and proactive, Avis at PDX can still serve as a practical choice for their car rental requirements.

Avis Car Rental Details

  • Service options

  • Onsite services
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Avis Car Rental Location

Avis Car Rental

7240 NE Airport Way, Portland, OR 97218, USA

Avis Car Rental Reviews

An average rating of ★3.7 from 1705 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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