Avis Car Rental

- 1311 Roswell Rd, Marietta, GA 30068

For residents and visitors alike in Georgia, car rental services are often an indispensable part of navigating the state, whether for daily commutes, business travel, or exploring the beautiful landscapes from the North Georgia mountains to the coast. In bustling areas like Marietta, a major city in Cobb County within the Atlanta metropolitan area, access to reliable transportation is key. Avis Car Rental, a globally recognized brand, has a significant presence here, offering a familiar option for many Georgians. Today, we delve into the Avis Car Rental location at 1311 Roswell Rd in Marietta, GA.

Avis is known for its wide network and range of vehicles, catering to various needs from economy cars for short trips to larger SUVs for family vacations. While a national brand provides a certain level of standardization, the local experience can often be shaped by the specific branch, its staff, and the unique challenges of a particular market. Understanding these dynamics is crucial for locals looking to make an informed decision about their car rental choices.

This article will provide an in-depth look at Avis Car Rental at 1311 Roswell Rd, Marietta, GA. We'll cover its strategic location and accessibility, detail the general services typically offered by Avis, and highlight key features and common experiences, drawing from real customer feedback that showcases both strengths and areas where challenges can arise. We'll also provide essential contact information. Finally, we will conclude by discussing why this specific Avis location might be a suitable option for locals in Georgia, while also acknowledging potential pitfalls.

Location and Accessibility

Avis Car Rental is located at 1311 Roswell Rd, Marietta, GA 30068, USA. This address places it within the East Cobb Station Shopping Center, near the intersection of Roswell Road and Powers Ferry Road. Marietta, being a large suburb northwest of Atlanta, is a highly populated area with significant traffic and diverse transportation needs.

The location on Roswell Road is advantageous for residents of East Cobb and other parts of Marietta, as it's a major commercial thoroughfare. Being situated within a shopping center offers convenience for customers, potentially providing easy parking and access to other amenities while picking up or dropping off a vehicle. Its accessibility is good for locals, avoiding the need to travel directly into downtown Atlanta for rentals. It is also reasonably close to Interstate 75 and other major routes, facilitating travel to various parts of Georgia, from downtown Atlanta to the northern suburbs or even further afield.

Services Offered

Avis Car Rental, as a major international brand, offers a comprehensive suite of services designed to meet a wide range of personal and business transportation needs:

• Diverse Vehicle Fleet: Avis provides a broad selection of vehicle categories, including economy, compact, midsize, full-size sedans, luxury cars, convertibles, SUVs (standard, midsize, premium, full-size), minivans, and passenger vans (e.g., 15-passenger vans), and even pickup trucks. This variety allows customers to choose a vehicle that best fits their budget, passenger count, and specific travel requirements for navigating Georgia's diverse terrain.
• Flexible Rental Durations: Customers can rent vehicles for various periods, from daily and weekend rentals to weekly or monthly options, accommodating both short-term needs and extended stays.
• Optional Rental Products and Services: Avis offers various add-ons to enhance the rental experience. These typically include GPS navigation systems, child safety seats, satellite radio (SiriusXM®), Extended Roadside Assistance, and fuel service options (e.g., pre-purchased fuel or pay-on-return options).
• Protections & Coverages: Avis provides various protection and coverage options, such as Loss Damage Waiver (LDW) for vehicle damage or theft, and supplemental liability insurance, allowing renters to customize their level of financial responsibility.
• Avis Preferred Program: This loyalty program offers benefits like skipping the counter, express checkout, complimentary upgrades when available, and earning points, designed to streamline the rental process for frequent renters.
• Corporate and Business Rentals: Avis also caters to business travelers and companies, offering special rates and programs for corporate accounts.
• One-Way Rentals: Depending on availability, customers can often rent a car from this Marietta location and return it to another Avis location, which is convenient for one-way trips across Georgia or out of state.

Features / Highlights

Customer experiences at Avis Car Rental in Marietta reveal a mixed but insightful picture, with a significant highlight being exceptional individual customer service, contrasted with corporate-level operational challenges:

• Outstanding Individual Customer Service: A shining highlight is the "incredible customer service provided by Katrina" at this location. She is praised for her calmness, composure, courtesy, transparency, and genuine empathy, especially during stressful situations like overbookings. This demonstrates that individual staff members can significantly elevate the customer experience, even when systemic issues arise.
• Professionalism and Empathy: Katrina's ability to remain "incredibly calm and composed" and to "genuinely connect with customers" by demonstrating "deep understanding and sympathy" underscores a high level of professionalism and customer-focused care at the local branch level.
• Transparency in Challenging Situations: The specific mention of Katrina being "truthful about the challenging circumstances" rather than offering "false hope" is a strong positive. Clear and honest communication, even about problems, is highly valued by customers.
• Corporate Overbooking Issues: A significant negative highlight is the issue of overbooking, where a customer's reservation made "3 weeks in advance" was cancelled "hours before" pick-up due to no available vehicles. This points to a systemic challenge within the Avis network, not necessarily specific to the Marietta branch's local management but impacting local customers severely.
• Lack of Corporate Resolution: The follow-up note about Avis's corporate response being a generic apology without any offer of compensation (e.g., discounted future service or coupons) for significant financial losses ($585 plane ticket + $60 parking) is a critical lowlight. This suggests a disconnect between the local branch's efforts and corporate problem resolution.
• Confirmation Inconsistencies: Receiving a text confirmation the day before a cancellation highlights a breakdown in internal communication or inventory management between reservation systems and actual vehicle availability.

Contact Information

For those in Georgia wishing to contact Avis Car Rental at their Marietta location, here is their contact information:

Address: 1311 Roswell Rd, Marietta, GA 30068, USA

Phone: (678) 560-1324

Mobile Phone: +1 678-560-1324

Customers are encouraged to use these numbers for reservations, inquiries, and local support. Given the feedback, direct communication with the local branch for real-time updates and understanding their capacity, especially during peak times, could be beneficial.

Conclusion: Why This Place Is Suitable for Locals

For locals in Georgia, particularly those in the Marietta area, Avis Car Rental at 1311 Roswell Rd presents a complex but potentially suitable option for their transportation needs. On one hand, the presence of dedicated and empathetic staff members, as highlighted by the exemplary service provided by Katrina, demonstrates that individual interactions at this branch can be incredibly positive and stress-reducing, even amidst system-wide issues. This human touch is a significant draw for many customers, especially during travel-related anxieties.

The branch's convenient location in East Cobb, within a shopping center on a major road, makes it easily accessible for Marietta residents seeking a quick and straightforward pick-up and drop-off. As a national brand, Avis also offers the advantages of a diverse fleet and established processes for reservations and optional services, providing a familiar and generally reliable framework for car rental.

However, locals should be aware of the potential for corporate-level operational challenges, such as overbookings, which can occur despite local staff's best efforts. The reported difficulties in obtaining satisfactory corporate resolution for significant trip disruptions underscore the importance of understanding the terms and conditions, and perhaps considering alternative or backup plans, especially during critical travel periods. For Georgians who value the convenience of a widely recognized brand and appreciate the potential for outstanding local customer service, while being mindful of broader industry challenges, this Avis location can certainly serve their car rental needs.

Avis Car Rental

1311 Roswell Rd, Marietta, GA 30068, USA