Your Local Drive: Avis Car Rental in Mandarin, Jacksonville, Florida

Avis Car Rental Photos

Avis Car Rental Introduce

For residents and visitors navigating the expansive landscape of Jacksonville, Florida, a reliable car rental service is often essential. Whether your personal vehicle is temporarily out of commission, you're welcoming family from out of town, or you're planning a weekend escape to one of Florida's many vibrant destinations, having access to a diverse fleet of well-maintained vehicles can make all the difference. Avis Car Rental, with its long-standing global reputation, offers a convenient neighborhood location right here in Jacksonville's Mandarin area, aiming to serve the local community with efficient and accessible transportation solutions.

The Avis Car Rental branch at 11570 San Jose Blvd in Jacksonville seeks to provide the quality and convenience that the Avis brand is known for. This location is designed to cater to the everyday needs of Floridians, offering a range of vehicles from compact cars for efficient city driving to more spacious options for family trips or larger hauling requirements. Understanding the specific services, the ease of access to this branch, and what past customers have experienced can help you make an informed decision when it comes to securing your next rental car in the Sunshine State.

While Avis strives for a consistent customer experience, it is important to consider individual feedback, which can sometimes highlight areas for improvement. Some customers at this particular San Jose Boulevard location have reported instances of challenging customer service during both pickup and return. These experiences have included perceptions of staff unprofessionalism, such as being dismissive or not thoroughly inspecting the vehicle upon return, leading to concerns about potential disputes over vehicle condition. Additionally, like many car rental companies, there have been occasions where the specific reserved vehicle type was not available, leading to inconvenience for customers' travel plans. Conversely, some customers have experienced quick service and received clean vehicles. These varied experiences underscore the importance of clear communication with staff, thorough inspection of the vehicle (and documenting any existing damage) at both pickup and return, and confirming all details of your rental agreement.

Despite occasional challenges, Avis aims to provide solutions for various transportation needs, and understanding their operational details can help ensure a smoother rental process for you.

Location and Accessibility

The Avis Car Rental location is conveniently situated at 11570 San Jose Blvd, Jacksonville, FL 32223, USA. This address places it squarely in the heart of Jacksonville's well-established Mandarin neighborhood, specifically within the Mandarin Square shopping center. This central positioning makes it highly accessible for residents of Mandarin, Julington Creek, Fruit Cove, and other southern Jacksonville communities.

San Jose Boulevard (State Road 13) is a primary north-south artery in Jacksonville, connecting the Mandarin area directly to major routes like Interstate 295 (I-295) to the north. This connectivity is a significant advantage for Floridians, allowing for straightforward access from various parts of the city and beyond. Whether you're heading downtown, to the beaches, or out of the city, picking up a car from this convenient neighborhood location can save time and effort compared to navigating the larger, often busier, airport rental facilities. The presence within a shopping center also adds a layer of convenience, allowing you to combine your car rental needs with other errands or shopping trips.

Services Offered

Avis Car Rental prides itself on a comprehensive suite of services and a diverse fleet designed to meet a wide array of customer needs. At the San Jose Blvd location, you can typically expect to find:

Wide Variety of Vehicles: Avis offers a broad selection to suit different preferences and budgets. This includes fuel-efficient economy and compact cars (e.g., Kia Rio, Toyota Corolla) for solo travelers or short trips, comfortable intermediate and full-size sedans (e.g., Toyota Camry) for business or family use.
SUVs and Minivans: For those requiring more space, whether for passengers, luggage, or equipment, a range of SUVs (e.g., Toyota RAV4, Chevrolet Equinox, larger models like the Chevrolet Tahoe) and minivans (e.g., Chrysler Pacifica) are typically available. These are ideal for family vacations to Florida's many attractions or group travel.
Luxury and Specialty Vehicles: Depending on availability, the branch may also offer premium cars, convertibles, or even muscle cars for a special occasion or to simply enjoy the Florida sunshine in style.
One-Way Rentals: The flexibility to pick up a vehicle in Mandarin and drop it off at another Avis location, which is particularly useful for longer trips across Florida or even out of state.
Long-Term Rentals: For extended needs, such as temporary assignments, corporate use, or lengthy personal travel, Avis provides options for rentals lasting weeks or even months.
Optional Add-ons: Customers can enhance their rental with popular accessories and services such as GPS navigation systems, child safety seats (infant, toddler, booster), SiriusXM® satellite radio, and various roadside assistance programs for added peace of mind.
Fuel Options: Avis provides different fuel plans, allowing customers to prepay for a full tank and return the car empty, or simply refuel the vehicle themselves before returning.

Features / Highlights

Avis aims to streamline the car rental process, offering several features designed for customer convenience:

Avis Preferred Program: This loyalty program offers expedited service for frequent renters, allowing them to bypass the counter at many locations, go straight to their vehicle, and earn points for rentals, which can be redeemed for free rental days or upgrades.
Mobile App: The Avis mobile app provides a convenient way to manage reservations, select vehicles, and even extend rentals directly from your smartphone.
Online Reservation System: Their user-friendly website allows for easy booking, modification, and cancellation of reservations, often with competitive online rates and discounts.
Neighborhood Location Benefits: As a local branch, it often provides a more personal touch and potentially shorter wait times compared to busier airport operations. Some neighborhood locations may offer a free pickup service from your home or office.
After-Hours Return Options: While it's always best to return during operational hours, some locations may offer a key drop-box for after-hours returns, providing flexibility (renters remain responsible for the vehicle until the contract is formally closed on the next business day).
E-Toll Service: For seamless travel on Florida's numerous toll roads, Avis typically offers an e-toll service, allowing renters to use electronic toll lanes without needing cash or their own transponder, with charges conveniently billed to their rental agreement.

Contact Information

For direct contact with the Avis Car Rental location at 11570 San Jose Blvd, Jacksonville, FL 32223, USA, you can use the following details:

Address: 11570 San Jose Blvd, Jacksonville, FL 32223, USA (Mandarin Square)

Phone: (904) 262-7790

Mobile Phone: +1 904-262-7790

It is always a good practice to call ahead to confirm specific hours of operation, especially on weekends or holidays, and to discuss any particular rental needs or concerns you may have.

Conclusion: Why this place is suitable for locals

For Floridians living in Jacksonville, particularly in the Mandarin area and surrounding southern communities, Avis Car Rental at 11570 San Jose Boulevard offers a highly suitable and convenient option for their transportation needs. Its strategic location within Mandarin Square provides easy access, saving locals the time and hassle often associated with traveling to and from larger airport rental facilities.

Whether you need a temporary vehicle while yours is in the shop, an extra car for visiting relatives, or a spacious SUV for a family trip to a Florida attraction, this Avis branch is equipped to serve a wide array of local requirements. The diverse fleet ensures that you can find a vehicle that perfectly matches your purpose and budget. While customer experiences can vary, the overall convenience of a neighborhood location, coupled with the global backing of the Avis brand and its loyalty programs, makes this a practical and accessible choice for residents seeking reliable and flexible car rental solutions right in their community.

Avis Car Rental Details

Highlights
Active military discounts

Accessibility
Wheelchair accessible entrance
Wheelchair accessible parking lot

Payments
Credit cards
Debit cards
Credit cards

Avis Car Rental Location

Avis Car Rental

Florida Duval County Jacksonville Mandarin San Jose Boulevard

11570 San Jose Blvd, Jacksonville, FL 32223, USA

Avis Car Rental Reviews

An average rating of ★3.5 from 191 user reviews.

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★ 5★ 4★ 3★ 2★ 1

Extremely disappointing customer service experience when picking up and returning my rental vehicle at this location. The staff member was unprofessional throughout the entire interaction - he was watching a movie on his phone when I arrived and barely looked up.During the vehicle inspection, he questioned whether I had properly checked the car before pickup and responded skeptically when I explained there was no damage. Instead of conducting a thorough inspection at that time, he said he would need to wash the vehicle first and would email me about any damage he discovered. When I reiterated that there had been no damage during our trip, he responded dismissively with, “We’ll see about that.”When I asked if I needed to sign anything or if he needed anything else from me, he simply raised both hands, waved them, and said, “Here’s two goodbyes for you, now go.”This level of unprofessionalism was shocking. We will never return to this location, and we are seriously reconsidering whether we will use Avis again in the future.
Jul 15, 2025 · Eric Miller
Last two visits went well, quick service, clean vehicle. This time, unfortunately (and like many other car rental companies), they did not have my "reserved" vehicle, and a comparable vehicle (SUV type) could not even be offered... thus inconveniencing my travel plans. Disappointing, and had to settle on a different plan.
Jul 05, 2025 · Michael Peart
The attendant was rude to everyone he interacted with at 5:18 pm May 23. He told me to sit down repeatedly. I was not greeted, I was not asked to please do anything, no please or thank you. He became more agitated as it came closer to 6 pm and there was a line beginning to form. He informed everyone to sit and wait and he didn’t know that he even had enough vehicles for the customers. I had a reservation! Efficient and quality service should not be expected.
May 23, 2025 · Kerry Louvier
Very unprofessional! Steals, brags about charging customers extra for gas…. And puts charges on and has no knowledge what the charge is for!! Seems like he is whacked out!!! Says he doesn’t care how you return your vehicle!! DONT SEND YOUR WIFE IN THERE UNLESS YOU WANT HER TO BE TALKED TO LIKE “honey lumps” “sugar bumps” etc
Jun 24, 2025 · Margaret Trawick
I’ve lived in Jacksonville for 30 years, and my experience at the Avis location at 11570 San Jose Blvd in Mandarin was the worst I’ve ever had at any business. The reason? An employee named Moe, who provided the rudest customer service I’ve ever encountered.I usually write positive Google reviews, but I feel everyone needs to know what to expect if they visit this Avis location in Mandarin and deal with Moe. I walked in feeling great because my wife and I were about to go on vacation. Moe came out from the back, didn’t say hi or hello, so I tried to be friendly and asked, “Hey, how are you doing today?” He replied, “I don’t know, you tell me.” I said I was having a great day, and he snapped, “Really? Explain why that is!” in a rude tone. I tried to keep things light and asked how he was doing and if Avis was treating him well. He just gave me more attitude, so I assumed he was having a bad day and let it slide.When we started going over the rental contract, he asked for my driver’s license and credit card. He printed the contract, but it wasn’t set up right in the printer. It came out on multiple sheets instead of two, and one section was unreadable because the text overlapped. Moe handed me the contract and told me to initial in a few spots and sign at the bottom. When I gave it back, he pointed out that I missed an initial. I explained I couldn’t read that part and was about to ask what it said. Apparently, it was about a $10 fee if I didn’t refill the gas tank when returning the car. Trying to lighten the mood, I joked, “I didn’t know gas was that expensive!” He snapped back, “Well, it is!”Moe gave me the paperwork and keys but didn’t do a walk-around of the vehicle with me, which is standard at other rental car places. As I was leaving, he mentioned the front grill had some damage. I went to the parking lot, took pictures of the entire car, and noticed not only the damaged grill but also a broken radio antenna, which he didn’t mention. I didn’t care much since I wasn’t planning to use the radio.While I was in the car connecting my phone to Bluetooth, Moe came out to inspect another vehicle nearby. I rolled down my window and said, “Hey, usually we’d do a walk-around together to check the car. The antenna is broken, which you didn’t mention.” His response? “Good.” I was shocked and said, “Really?” I asked why he was giving me so much attitude, and he said, “I don’t know, man, why?” I explained that I came in having a good day and treated him kindly. He replied, “I don’t dispute that,” but when I asked why the attitude, he said, “You got your keys, you got your car, you’re going to the airport, right? Why are you still in my parking lot?” I was stunned and said, “Wow, really?” He mocked me, saying, “That’s the second time you said ‘Wow, really!’ Are you gonna keep saying that?” Then he added, “Who comes into someone’s office and asks how they’re doing? What’s up with that?”At this point, I could’ve gotten upset, but I’m trying to enjoy my vacation with my wife, so arguing with this guy wasn’t worth it. When I got home, I saw reviews from Kerry and another person named Demon about the same Moe—Kerry even posted a picture, so I know it’s him.It seems like Avis doesn’t care about customer complaints because Moe is still there, being the rudest employee I’ve ever met. If this is a franchise, the owner must be losing money because of Moe’s attitude. If it’s corporate-owned, maybe they don’t care because they’re still getting business. As a veteran, I think Moe could use some military discipline to fix his attitude. Or maybe he just needs a job where he doesn’t interact with customers.Choose a different rental car location if you want to avoid this kind of treatment. Moe isn’t worth your time or your money.
Jun 05, 2025 · Douglas Parrotte