Avis Car Rental

- 159 S Rohlwing Rd, Addison, IL 60101

For residents across Illinois, having access to reliable and flexible transportation is a fundamental need, whether it’s for daily commuting, a family trip across the state, or when a personal vehicle is temporarily out of commission. In the bustling suburban landscape of Addison, Avis Car Rental on South Rohlwing Road is one of the options available for fulfilling these car rental needs. As part of a globally recognized brand, this location aims to provide vehicles for various purposes, from personal leisure to business travel, serving the local community and visitors to the Chicago suburbs.

Avis Car Rental is a long-standing and well-known name in the car rental industry, providing a wide array of vehicles for diverse customer requirements. The Addison location, situated at 159 S Rohlwing Rd, aims to offer standard Avis services to the local populace of Illinois. These services typically include various vehicle classes, flexible rental durations, and options for added convenience. For locals in the Addison area and surrounding communities in DuPage County, this branch serves as a neighborhood hub for accessing rental vehicles, whether for planned trips, business needs, or unexpected transportation gaps.

While Avis, as a brand, strives for consistent service, it's important for potential renters to be aware that individual branch experiences can vary. This particular location, like any service provider, has received a mix of feedback from customers regarding their interactions and policies, particularly concerning the verification of discounts and customer service attitude.

Avis Car Rental in Addison is situated at 159 S Rohlwing Rd, Addison, IL 60101, USA. This location offers relatively good accessibility for residents in the western suburbs of Chicago. Rohlwing Road (which is also IL-53 in some sections) is a key north-south route in the area, providing straightforward access from various parts of Addison, as well as neighboring communities like Glendale Heights, Itasca, Wood Dale, and Elk Grove Village. Its position in a suburban commercial area makes it easy to reach by personal vehicle, distinct from the busier, often more complex environment of airport rental counters.

For those traveling from further distances or arriving via air, the Addison branch is accessible from major Illinois highways and tollways, including I-355 (Veterans Memorial Tollway) and I-290 (Eisenhower Expressway), which connect to O'Hare International Airport (ORD) and the wider Chicago metropolitan area. This accessibility can make it a convenient alternative for individuals who prefer to pick up their rental away from the immediate airport hustle, potentially avoiding some airport-related fees or long lines. Avis also typically offers a free pick-up service from nearby locations, which can be arranged by calling the branch directly, adding another layer of convenience for local customers.

As a major car rental provider, Avis offers a standard range of services designed to meet various customer needs. The Addison location provides access to these offerings.

• Diverse Vehicle Fleet: Customers can typically choose from a variety of vehicle categories to suit their specific travel requirements and budget. The fleet generally includes:

  • Economy and Compact cars for fuel efficiency and easy maneuverability, ideal for city driving or solo trips.
  • Mid-size and Full-size sedans, offering more comfort and space for longer journeys or family use within Illinois.
  • SUVs (Standard, Mid-size, Full-size) suitable for families, groups, or those needing extra cargo capacity for activities or travel with gear.
  • Minivans for larger families or group travel, providing ample seating and storage.
  • Premium and Luxury vehicles for special occasions or an elevated driving experience.
  • Vans, including passenger vans, are also typically available for larger groups.

• Flexible Rental Durations: Avis typically accommodates a range of rental periods, from daily rentals for short-term needs to weekly and even monthly rentals for extended use, providing flexibility for various travel plans or temporary transportation requirements.

• Online Reservation and Management: Avis provides robust online platforms for customers to book, modify, or cancel reservations, streamlining the process and allowing for convenient planning ahead of pickup.

• Optional Equipment and Services: To personalize the rental experience, various add-ons are usually available, such as:

  • GPS navigation systems to assist with directions across Illinois roads.
  • Child safety seats (infant, toddler, booster) for families traveling with young children.
  • Roadside assistance plans for peace of mind during your rental period.
  • Additional driver options, allowing more than one person to legally drive the rental car.

• Avis Preferred Program: Frequent renters can benefit from the Avis Preferred loyalty program, which often offers perks like expedited service, the ability to bypass the counter, and earning points for free rental days or upgrades. Enrollment is recommended for regular users.

• Various Payment Options & Discount Policies: Avis generally accepts major credit cards, and under specific conditions, debit cards (often with additional verification requirements). They also offer various discount codes (AWD - Avis Worldwide Discount) for affiliations like AARP, corporate partnerships, and promotional offers. It's crucial for customers using such discounts to be prepared to verify eligibility as per Avis policies.

While Avis as a brand offers many appealing features, it's important for potential customers of the Addison branch to consider specific highlights alongside customer feedback.

• Brand Reputation and Fleet Variety: As a major international brand, Avis typically maintains a well-conditioned and diverse fleet, offering a wide range of vehicle types to suit various needs, from economy cars for efficiency to SUVs for family travel.

• Neighborhood Location: Being a local, non-airport branch, it is designed to serve the community, potentially offering more personalized service and avoiding the intensity often associated with major airport rental operations. Its hours are generally convenient for local pickups (Mon-Fri 8 AM-5 PM, Sat 8 AM-3 PM, Sun 9 AM-1 PM).

• Potential for Discounts: Avis frequently offers various discount codes (AWDs) for corporate partners, associations (like AARP), and general promotions, which can lead to more affordable rental rates for eligible customers.

• Pick-Up Service: Avis locations generally offer a free pick-up service from within a reasonable distance, which can be very convenient for customers who don't have immediate transportation to the branch. This service should be arranged by calling the location directly.

Important Considerations Based on Reviews: It is imperative to address the recurring negative feedback regarding customer service at this specific location. Multiple reviews highlight significant issues, particularly concerning staff interactions related to discount verification and overall professionalism. Key points from customer feedback include:

• Verification of Discounts: Customers using employee or corporate discounts have reported being challenged to provide proof of employment, even for work-from-home employees who may not have physical IDs. It is critical for all customers planning to use a discount to bring any and all possible documentation to verify their eligibility (e.g., company ID, work email on a device, pay stub if applicable, or clear understanding of the discount terms).
• Customer Service Attitude: Reviews frequently mention rude and unprofessional behavior from certain staff members, including comments about customers' inability to "afford" standard rates without discounts and refusal of service. This suggests potential inconsistencies in customer interaction quality.
• Recommendation for Caution: Due to these consistent and serious concerns about customer service and discount verification, prospective renters are strongly advised to proceed with caution at this specific location.

For inquiries or to confirm your reservation and any discount verification requirements for Avis Car Rental in Addison, you can reach them using the following contact details:

• Address: 159 S Rohlwing Rd, Addison, IL 60101, USA

• Phone: (630) 705-1636

• Mobile Phone: +1 630-705-1636

Given the recurring issues highlighted in customer reviews, it is highly recommended to call the branch in advance to confirm specific policies, especially regarding discount verification, and to clarify any necessary documentation to ensure a smoother pickup process.

For residents of Illinois, particularly those in Addison and the surrounding western suburbs of Chicago, Avis Car Rental at 159 S Rohlwing Rd offers the fundamental service of providing rental vehicles for various needs. Its accessible neighborhood location provides convenience for local pickups and returns, avoiding the often-hectic environment of airport car rental counters. The availability of a diverse fleet, typical of a major brand like Avis, means that locals can find vehicles suitable for everything from short errands to longer trips across the state.

However, it is crucial for prospective customers to be aware of the consistent and serious concerns raised in customer reviews regarding service quality, particularly concerning discount verification and staff professionalism. While the convenience of location and the Avis brand's general offerings are present, the reported experiences suggest that customers should exercise particular diligence. For Illinois locals, this branch could be a viable option if they ensure they have all necessary documentation for any discounts and are prepared to navigate potential customer service challenges. By proactively addressing these potential issues and setting expectations, locals can still utilize the vehicle rental services provided here for their transportation needs in and around Illinois.

Avis Car Rental

159 S Rohlwing Rd, Addison, IL 60101, USA