Avis Car Rental

- 6033 S Sossaman Rd, Mesa, AZ 85212

For residents across Mesa and the wider East Valley of Arizona, Phoenix-Mesa Gateway Airport (AZA) serves as a convenient and increasingly popular gateway for both domestic and international travel. Whether you’re flying in to visit family, departing for a business trip, or simply need a temporary vehicle while your own is unavailable, access to reliable car rental services directly at the airport is a significant convenience. Among the established names at AZA, Avis Car Rental maintains a presence at 6033 S Sossaman Rd in Mesa.

Avis is a globally recognized car rental brand, generally known for its extensive fleet and broad range of services. This article aims to provide a clear, factual, and balanced overview of the Avis Car Rental location at Phoenix-Mesa Gateway Airport. We will delve into its strategic location and accessibility, the typical services it offers, and critically, discuss some key customer experiences that can shape local Arizonans' expectations. This includes addressing both the standard amenities you might expect and notable challenges reported by renters regarding vehicle condition and availability. We will also include essential contact information, empowering users to make informed decisions about their car rental needs at AZA.

A seamless car rental experience can significantly enhance your travel plans, particularly when navigating the vast distances inherent in Arizona. By examining both the general offerings and specific customer feedback, this guide will assist locals in communities like Mesa, Queen Creek, and Apache Junction in understanding what to anticipate when choosing Avis at Phoenix-Mesa Gateway Airport for their transportation requirements.

Location and Accessibility

Avis Car Rental at 6033 S Sossaman Rd, Mesa, AZ 85212, USA, benefits from its prime location directly within Phoenix-Mesa Gateway Airport (AZA). This positioning offers immediate and highly convenient access for all passengers arriving at or departing from AZA, making it a straightforward choice for their ground transportation needs.

Being an on-airport rental facility means that the Avis counter is typically located within the airport terminal itself, or just a very short walk from it to the rental car lot. This eliminates the need for shuttle buses or additional transportation often required at off-airport rental locations, saving valuable time and effort, especially for those with luggage or on a tight schedule. Sossaman Road provides direct access to the airport, and from there, swift connections to major arterial roads like Power Road and Ellsworth Road are readily available. These routes, in turn, offer efficient links to major freeways such as the US-60 (Superstition Freeway) and Loop 202 (Santan Freeway).

For residents of Mesa, Queen Creek, Florence, and other southeastern Arizona communities, this direct airport access is a significant advantage. It simplifies the logistics of picking up or dropping off a rental vehicle when flying, providing a seamless transition between air and road travel. This convenience is particularly valuable for business travelers, families on vacation, or individuals needing a temporary vehicle for a variety of reasons, directly upon arrival at or before departure from Gateway Airport.

Services Offered

Avis Car Rental at Phoenix-Mesa Gateway Airport, aligning with Avis's standard global offerings, generally provides a comprehensive suite of car rental services. While individual experiences may vary, typical services available at this location include:

• Standard Car Rentals: A diverse fleet is usually available, ranging from economical compact and sub-compact cars (such as Kia Rio, Kia Soul) ideal for solo travelers or short-term city use, to comfortable mid-size and full-size sedans (like Toyota Corolla, Toyota Camry) suitable for longer journeys across Arizona or family trips.
• SUVs and Minivans: For customers requiring more space for passengers or luggage, Avis typically offers a selection of SUVs (e.g., Ford Edge, Chevrolet Suburban) in various sizes, as well as minivans (e.g., Chrysler Pacifica). These options are well-suited for family vacations, group travel, or hauling gear for outdoor activities in Arizona.
• Specialty and Premium Vehicles: Depending on fleet availability and demand, this location may also offer specialty vehicles such as convertibles (e.g., Ford Mustang Convertible) or luxury/premium cars (e.g., Jaguar F-PACE, Lexus ES350) for an upgraded driving experience or special occasions. Pickup trucks (e.g., Toyota Tacoma) and 12- or 15-passenger vans are also listed among Avis's general offerings, providing solutions for specific hauling or group transportation needs.
• Electric and Hybrid Vehicles: In line with increasing demand, Avis may offer electric or hybrid car options (e.g., Toyota Prius Hybrid). Customers may be offered these, sometimes even if a gas vehicle was initially preferred, reflecting a growing trend in rental fleets.
• Long-Term Rentals: Flexible options for extended rental periods are generally available, benefiting customers who need a vehicle for weeks or months, such as during vehicle repairs or for temporary work assignments.
• One-Way Rentals: The convenience of picking up a vehicle at AZA and returning it to another Avis location (either within Arizona or elsewhere in the U.S.) is typically offered for customers planning one-way trips.
• Additional Equipment: Customers can usually rent extra items like GPS navigation systems, child safety seats (infant, toddler, booster), and various protection and coverage plans (e.g., Damage Waiver, Personal Effects Coverage) for added convenience and peace of mind.

Features / Highlights

Avis Car Rental at 6033 S Sossaman Rd in Mesa, located at Phoenix-Mesa Gateway Airport, offers the fundamental convenience of an on-airport rental but has received significant customer feedback indicating areas for improvement. Here’s a detailed look at its features and highlights, acknowledging both strengths and reported challenges:

• Direct Airport Access: The most significant highlight is its direct location at AZA. This means renters can pick up and drop off their vehicles directly at the airport terminal, eliminating the need for shuttle services and making transitions between air and road travel as seamless as possible. This convenience is a primary draw for travelers utilizing Gateway Airport.
• Extensive Operating Hours: The branch typically operates with extended hours, generally from 7:00 AM to 12:00 AM (midnight), seven days a week. This wide window accommodates a vast majority of flight schedules at AZA, providing flexibility for both early arrivals and late departures.
• Diverse Vehicle Fleet (Theoretical): As part of the Avis network, the location should, in principle, offer a wide range of vehicles, from compact cars to SUVs and even electric options.

However, customer reviews point to critical areas of concern:

• Vehicle Cleanliness Issues: A recurring and significant complaint is the condition of the vehicles provided. Customers have reported cars being "filthy," with "water spots so bad you can see out window or mirrors," and generally "dirty." This is a major safety concern and directly impacts the comfort and satisfaction of the rental experience, especially for a brand like Avis.
• Inconsistent Customer Service: Reviews describe poor "customer svc" with long wait times and unhelpful staff at the counter. Reports of staff being unresponsive or dismissive when issues are raised (e.g., arguing that "it's the car washes fault" for dirty windows) indicate a lack of consistent customer-centric service. One review mentions the customer service number being "closed at 7:30" when it was not even 6 PM, suggesting operational discrepancies.
• Vehicle Availability and Assignment Problems: Customers have experienced situations where the "size of car we booked and payed for online they did not have." This leads to being offered unwanted alternatives, such as a compact or an electric vehicle, even when a specific type or a gas vehicle was preferred or required. The instance of an electric vehicle being provided at only "27% charge" further compounds the inconvenience and highlights poor preparation.
• Lack of Flexibility: The refusal to provide a requested gas car or offer a downgrade without an "upgrade fee" suggests a lack of flexibility and responsiveness to customer needs, forcing renters into undesirable situations.
• Overall Dissatisfaction: The cumulative effect of these issues has led customers to state, "Never Avis never again" and "worst experience I have ever had," indicating a severe breakdown in trust and satisfaction.

Contact Information

For Arizonans looking to contact Avis Car Rental at the Phoenix-Mesa Gateway Airport location, here is their information:

Address: 6033 S Sossaman Rd, Mesa, AZ 85212, USA

Phone: (480) 448-2721

Mobile Phone: +1 480-448-2721

While online booking through the Avis website or mobile app is generally recommended for initial reservations, direct contact with the branch via the provided phone numbers is advisable for specific inquiries, confirming vehicle availability, or addressing immediate concerns upon arrival. Given the feedback about customer service and phone responsiveness, patience may be required, and it is always a good practice to document details of your rental and any issues encountered.

Conclusion: Why This Place Is Suitable for Locals

For residents of Mesa and the broader East Valley in Arizona, Avis Car Rental at 6033 S Sossaman Rd, located at Phoenix-Mesa Gateway Airport, offers the fundamental convenience of an on-airport rental, which is its primary draw. Its suitability for locals, however, is significantly tempered by consistent negative customer feedback that potential renters should be aware of and prepared for.

The undeniable benefit of this Avis location is its direct presence at AZA. For Arizonans flying in or out of this airport, the ability to pick up and drop off a vehicle directly at the terminal without needing additional transportation is a considerable advantage. This streamlines travel logistics, saving precious time and effort, especially for those with multiple bags or tight flight connections. The extensive operating hours, from early morning to late night, also cater to a wide range of flight schedules, making it accessible for diverse travel plans.

However, the recurring themes in customer reviews—particularly concerning vehicle cleanliness, customer service responsiveness, and vehicle assignment discrepancies—raise serious concerns about the overall rental experience. Receiving a "filthy" car with compromised visibility is not only unpleasant but also a potential safety hazard. The reports of unhelpful staff and the inability to secure the booked vehicle type, or being given a low-charge electric car without adequate alternatives, point to operational challenges that can lead to significant frustration and inconvenience for renters.

Therefore, while the geographical convenience of Avis at Phoenix-Mesa Gateway Airport is a clear advantage for locals, prospective renters should proceed with caution. It is highly advisable to meticulously inspect the vehicle upon pick-up, documenting any cleanliness issues or pre-existing damage with photos or videos. Furthermore, it would be prudent to confirm the exact vehicle type and fuel/charge level before leaving the lot. Given the reported issues with customer service at the counter and via phone, maintaining clear and documented communication for any discrepancies or problems is essential. In essence, while the location offers a practical solution for airport-related rental needs, locals should manage their expectations and be prepared to be highly proactive to ensure a satisfactory car rental experience from this specific Avis branch.

Avis Car Rental

6033 S Sossaman Rd, Mesa, AZ 85212, USA