Avis Car Rental

- North Entrance, 8000 W Broward Blvd Space 1127, Plantation, FL 33388

Hello, fellow Floridians! When it comes to navigating the beautiful, sprawling landscapes of our state, having access to a reliable vehicle is often key. Whether you're planning a weekend escape to the coast, attending a business meeting in a neighboring city, or simply need a temporary ride while your own car is in the shop, car rental services play a vital role. For those in and around Plantation, Florida, one prominent option is Avis Car Rental, conveniently located within Westfield Broward Mall. This article aims to provide a clear, engaging, and informative overview of this specific Avis branch, helping you understand their offerings and what to expect as a local user, based on available public information and customer feedback.

Plantation, nestled in the heart of Broward County, is a dynamic community with easy access to Fort Lauderdale, Miami, and the stunning beaches of South Florida. Its central location means that residents frequently utilize car rental services for both personal and professional needs. Understanding the specifics of a local car rental branch, including its location, services, and the experiences of other customers, is crucial for making an informed decision that suits your unique requirements. Let's explore what the Avis Car Rental location at Westfield Broward Mall has to offer.

The Avis Car Rental branch is situated at the North Entrance, 8000 W Broward Blvd Space 1127, Plantation, FL 33388, USA. This location inside Westfield Broward Mall offers a unique blend of convenience and accessibility for locals.

For residents of Plantation, Davie, Sunrise, and other western Broward County communities, reaching this Avis branch is generally straightforward. West Broward Boulevard is a major east-west artery, providing easy access from various neighborhoods. The fact that it's located within a well-known shopping mall means there's ample parking (for your personal vehicle while you rent theirs) and it's a familiar landmark for many.

General directions to the office state: "The Avis office is located inside the Westfield Broward Mall. All customers should proceed to the North Entrance of the mall (by Dillard's) and Avis is the third store on the right side." This clear guidance helps minimize confusion when arriving. Unlike airport locations that can be bustling and require shuttle services, a mall-based rental office often provides a more relaxed pick-up and drop-off environment. This can be particularly appealing to locals who prefer to avoid airport congestion and associated fees. The operating hours, generally Mon-Fri 8:00 AM - 6:00 PM, Sat 9:00 AM - 4:00 PM, and Sun 9:00 AM - 2:00 PM, also cater to typical weekday and weekend needs. For those without immediate transportation, Avis often offers a free pick-up service from nearby locations; it's advisable to call the branch directly to arrange this.

As a reputable and long-standing car rental brand, Avis Car Rental offers a wide array of services designed to cater to diverse customer needs. At their Plantation location, you can expect:

• Diverse Vehicle Fleet: Avis typically provides a comprehensive selection of vehicles, ranging from fuel-efficient economy and compact cars, ideal for single travelers or couples, to spacious mid-size and full-size sedans. For families or those needing more room, SUVs of various sizes and minivans are generally available. Depending on inventory, premium and luxury vehicles might also be offered for special occasions or a more comfortable ride.

• Flexible Rental Periods: Customers can rent vehicles for short durations, such as a day or a weekend, or opt for longer-term rentals, including weekly or monthly options, which are often more cost-effective for extended needs like a long vacation or when your personal car is being repaired.

• Optional Protection Products: Avis offers various protection plans to cover potential damages, theft, or liability during the rental period, such as the Loss Damage Waiver (LDW) and Supplemental Liability Insurance (SLI). It is recommended to check your personal auto insurance policy or credit card benefits for existing coverage before purchasing these add-ons.

• Additional Equipment: To enhance your travel experience, renters can typically add accessories like GPS navigation systems, child safety seats (infant, toddler, and booster), and sometimes SiriusXM® satellite radio, though these usually come with an extra charge.

• Fuel Options: Customers are usually given choices regarding fuel, including returning the car with a full tank, pre-paying for a full tank at a competitive rate, or having Avis refuel it upon return (often at a higher per-gallon rate).

• Toll Payment Solutions: Given Florida's prevalent toll roads, Avis offers an electronic toll collection service, such as e-Toll, allowing for convenient passage through toll plazas without the need for cash, with charges applied to your rental agreement.

• Online Reservation and Management: Avis's robust online platform and mobile app allow customers to easily search for vehicles, compare rates, make reservations, and manage their bookings from anywhere.

• Free Pick-up Service: For local customers, this Avis branch offers a free pick-up service from nearby homes or offices within a reasonable distance, which can be highly convenient if you don't have a ride to the rental office. This service should be arranged directly with the branch beforehand.

Always confirm specific services and current inventory directly with the Plantation branch for the most accurate information.

Avis Car Rental is a well-established brand, and the Plantation location, based on provided customer reviews, showcases a mixed but largely positive set of features, alongside some areas for improvement:

• Excellent Customer Service (Staff Praise): Multiple positive reviews specifically highlight the exceptional customer service provided by individual agents. Phrases like "She was able to answer my questions and she was really patient with me and fully made me understand what was going on with my account" and "The business here is great and the people are even greater no matter how many times I’ve called they’ve always did their best to answer my questions" indicate a branch with dedicated and helpful staff who prioritize customer inquiries and satisfaction. This is a significant highlight, as good service can make a rental experience much smoother.

• Convenient Neighborhood Location: Being situated within Westfield Broward Mall offers a very accessible and familiar point for locals to pick up or return vehicles. This avoids the often more complex logistics and higher costs associated with airport rental counters.

• Brand Reputation: Avis's long-standing presence in the industry suggests a certain level of reliability and a standardized approach to vehicle maintenance and operations, generally providing peace of mind to renters.

However, the provided reviews also point to critical areas of concern that potential customers should be aware of:

• Billing Discrepancies and Unfair Charges: A significant negative review details being "SCAMMED for an extra 1-hour rental" due to a delay in processing the return. The customer reported being charged because the "return wasn’t completed until 5:25 PM" after the key was returned shortly after 5 PM, due to staff delays and processing other customers. This practice of "padding" return times and charging for an extra hour due to internal operational delays is a serious concern and can lead to unexpected costs.

• Vehicle Cleanliness Issues: The same negative review also stated, "the car was dirty — seats had dried smears of ?." This indicates a lapse in vehicle preparation and cleanliness standards, which is a basic expectation for any car rental service and can significantly detract from the rental experience.

• Management Responsiveness Issues: The customer who experienced the billing discrepancy noted that the "Manager has not returned calls," highlighting a potential lack of responsiveness in addressing customer complaints and resolving issues, which can be very frustrating.

These mixed reviews suggest that while the staff at this Avis location can be exceptionally helpful during the initial stages of interaction, there may be systemic issues regarding vehicle return processing, cleanliness, and management's handling of disputes. It is crucial for customers to document vehicle condition at pick-up and drop-off, and to note exact return times with staff.

For direct contact with the Avis Car Rental branch in Plantation, Florida, please use the following information:

Address: North Entrance, 8000 W Broward Blvd Space 1127, Plantation, FL 33388, USA

Phone: (954) 916-9511

Mobile Phone: +1 954-916-9511

It is always recommended to call the branch directly for any specific inquiries, particularly if you have questions about current policies, vehicle availability, or wish to arrange their local pick-up service.

For locals in Plantation and surrounding areas of Broward County, the Avis Car Rental location at Westfield Broward Mall offers several compelling reasons for suitability. Its convenient, neighborhood-based setting within a familiar mall environment makes it easily accessible for quick pick-ups and returns, bypassing the often busier and more complex airport rental procedures. The presence of friendly and patient staff, as highlighted in positive reviews, is a significant asset, suggesting that initial interactions and general inquiries are handled with care and helpfulness. For residents needing a car for a family vacation, a temporary replacement while their own vehicle is serviced, or for general errands, the local presence and the option for a free pick-up service can be highly beneficial.

However, it is crucial for locals to be aware of the reported issues regarding billing discrepancies and vehicle cleanliness. The experience of being charged for an extra hour due to delayed processing at return, and receiving a dirty car, are serious concerns that temper the overall positive aspects. While the staff might be excellent on the phone or at the counter during pick-up, the inconsistencies in the return process and vehicle maintenance suggest areas where vigilance is required.

Therefore, while this Avis location offers the convenience of a well-known brand within a local setting, locals should exercise caution. To ensure a smooth experience, it would be wise to:

• Document the vehicle's condition (inside and out) with photos or videos at both pick-up and drop-off.

• Ensure a staff member formally closes your rental agreement and notes the exact return time when you hand over the keys, asking for an immediate receipt if possible.

• Thoroughly inspect the vehicle for cleanliness before accepting it.

In conclusion, Avis Car Rental in Plantation provides a convenient and accessible option for local car rental needs, supported by friendly front-line staff. However, locals should prioritize meticulous documentation and clear communication to mitigate potential issues highlighted by some customer experiences, ensuring that the convenience of the location translates into a truly hassle-free rental.

Avis Car Rental

North Entrance, 8000 W Broward Blvd Space 1127, Plantation, FL 33388, USA