Avis Car Rental

- 1615 W Redlands Blvd, Redlands, CA 92373

For residents and visitors navigating the diverse landscapes and vibrant communities of Southern California, having access to a reliable and flexible mode of transportation is often essential. Whether planning a scenic drive through the Inland Empire, needing a temporary vehicle while your car is in the shop, or simply seeking convenient mobility for daily errands, car rental services play a crucial role. Avis Car Rental, a globally recognized name in the industry, maintains a strong presence throughout California, including a key branch in Redlands. This article aims to provide a clear, engaging, and informative overview of the Avis Car Rental location at 1615 W Redlands Blvd, detailing its services, accessibility, and what customers can expect based on real-world experiences. By understanding the nuances of this local branch, Californians can make informed decisions about their car rental needs.

The Avis Car Rental branch in Redlands is conveniently located at 1615 W Redlands Blvd, Redlands, CA 92373, USA. This address positions it strategically within the Redlands area, making it highly accessible for residents of Redlands, Loma Linda, Mentone, and other surrounding communities in San Bernardino County. The branch is situated at the southwest corner of Alabama Street & Redlands Boulevard, just two blocks south of the I-10 Freeway, which is a major east-west arterial connecting various parts of Southern California. This prime location ensures ease of access for customers traveling from different directions, minimizing travel time and making pick-up and drop-off experiences more efficient. The accessibility from a major freeway makes it a convenient choice not just for local residents but also for those passing through or visiting the region.

Avis Car Rental, as a global leader in vehicle rentals, typically offers a comprehensive range of services and a diverse fleet to cater to various customer demands. The Redlands branch is expected to provide services consistent with Avis's standard offerings, including:

• Diverse Vehicle Fleet: Customers can generally choose from a wide array of vehicle classes, ensuring there's a car for nearly every need. This includes fuel-efficient economy cars (like the Kia Rio or Chevrolet Cruze), comfortable compact and mid-size sedans (such as Toyota Corolla, Toyota Camry), spacious full-size vehicles, and premium options. The ability to be "matched with the same kind of car I had so it was easy for me to drive" is a valued aspect for many.

• SUVs and Minivans: For families, larger groups, or those requiring more cargo space, the Redlands location likely offers various SUVs (e.g., Toyota RAV4, Ford Edge, Ford Explorer, Jeep Cherokee) and minivans (e.g., Chrysler Pacifica), providing ample room and comfort for longer journeys or excursions across California.

• Truck Rentals: While primarily known for cars, some Avis locations may offer truck rental services for moving or commercial purposes, though it's always advisable to confirm availability directly with the branch.

• Temporary Replacement Vehicles: A common and crucial service, especially for locals, is providing rental vehicles for individuals whose personal cars are undergoing repairs or maintenance. Avis often works directly with insurance companies to facilitate a seamless experience in these situations.

• One-Way Rentals: For travelers planning to pick up a vehicle in Redlands and drop it off at a different Avis location (within California or even across states), one-way rental options are typically available, offering significant flexibility for travel itineraries.

• Long-Term and Monthly Rentals: Avis offers flexible long-term rental options, with minimum lengths often starting at 15-31 days and going up to 330 days per contract. These can be more cost-effective than daily rentals for extended needs, and policies can include "mini contracts" to extend beyond typical limits, though this requires staff expertise.

• Optional Add-ons: Customers can typically choose from a range of optional additions like GPS navigation, gas service options (prepaid fuel), Extended Roadside Assistance, and SiriusXM® radio, enhancing their rental experience.

• Free Pick-up Service: Many neighborhood Avis locations offer a free pick-up service for customers within a five-mile radius, though 24-hour notice and direct confirmation with the location are usually required.

The Avis Car Rental in Redlands presents a mixed bag of customer experiences, highlighting both exceptional service and areas for improvement. Key features and highlights include:

• Exceptional Customer Service (Positive Experiences): One standout feature, as demonstrated by a glowing review, is the presence of "pure kindness and professionalism" from staff members like David. This highlights instances where employees go above and beyond, providing "gentle and compassionate" assistance, leaving a lasting positive impression and fostering loyalty.

• Diverse Fleet for Customer Needs: The ability to match customers with similar types of cars they already drive is a significant highlight, making the transition to a rental vehicle smoother and more comfortable.

• Managerial Oversight and Impact: The positive mention of "the manager was very nice" in one review suggests that leadership plays a crucial role in shaping positive customer interactions at the branch.

• Corporate Policies vs. Local Execution: Avis's corporate policies generally allow for long-term rentals (up to 330 days with renewals), including "mini contracts" to extend beyond 30 days. This flexibility is a corporate highlight designed for customer convenience.

• Areas for Improvement (Inconsistent Staff Training/Knowledge): A significant highlight, albeit a negative one, from a customer review is the "serious bull" encountered when attempting to utilize long-term rental options. The instance where an associate was either unwilling or untrained to facilitate a "mini contract" for a rental beyond 30 days, despite it being a valid corporate policy, represents a critical area for improvement in staff training and knowledge at the local level.

• Impact of Individual Employee Performance: The detailed negative review emphasizes how a single employee's lack of knowledge, courtesy, and problem-solving initiative can severely impact a customer's perception and lead to a complete loss of business and negative word-of-mouth. This underscores the importance of consistent, high-quality customer service across all staff members.

• Convenient Hours of Operation: The branch operates seven days a week (Mon-Fri 8 AM-5 PM, Sat-Sun 8 AM-12 PM), offering flexibility for pick-ups and returns.

• Address: 1615 W Redlands Blvd, Redlands, CA 92373, USA

• Phone: (909) 792-8397

• Mobile Phone: +1 909-792-8397

For the most accurate and up-to-date information, it is always recommended to contact the Avis Car Rental Redlands branch directly using the provided phone numbers. This is particularly important for complex rental scenarios like long-term arrangements to ensure clarity and avoid misunderstandings.

For residents of Redlands and the surrounding Southern California communities, Avis Car Rental at 1615 W Redlands Blvd offers a convenient and potentially valuable solution for their car rental needs. Its easily accessible location near the I-10 Freeway makes it a practical choice for quick pick-ups and returns, reducing the hassle of traveling to distant rental hubs. The wide variety of vehicles, ranging from economical cars to spacious SUVs and minivans, means that most local transportation requirements can be met, whether it's for a temporary vehicle during car repairs, a weekend getaway, or daily commuting. Positive customer experiences highlight instances of "pure kindness and professionalism" from certain staff members, demonstrating the potential for truly exceptional service. However, prospective renters should be aware that, as with any large organization, individual employee knowledge and adherence to corporate policies can vary. For critical or complex rental needs, it is advisable to confirm details thoroughly and perhaps consider the convenience of their online booking options if in-person assistance proves challenging. Ultimately, for Californians seeking a major brand with a local presence, Avis in Redlands provides a generally reliable service with the potential for outstanding customer care, making it a suitable option for navigating life in the Golden State.

Avis Car Rental

1615 W Redlands Blvd, Redlands, CA 92373, USA