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Avis Car Rental Introduce
For residents and travelers in the Illinois region, particularly those utilizing Chicago O'Hare International Airport (ORD), securing reliable ground transportation is a critical part of their journey. Avis Car Rental, located at 10255 W Zemke Blvd, Chicago, IL 60666, within the airport's Multi-Modal Facility (MMF), offers a familiar option for those seeking a rental vehicle. As a major international car rental brand, Avis provides a wide range of vehicles and services designed to cater to various travel needs, from quick business trips to extended family vacations across Illinois.
The experience of renting a car, especially at a busy airport hub like O'Hare, can vary significantly. While Avis aims to provide a comprehensive and convenient service, understanding the nuances of their operations at this specific location can help manage expectations. Like any high-volume service provider, individual experiences can differ. This article aims to provide a factual overview of what to expect when choosing Avis Car Rental at O'Hare, focusing on its location, accessibility, general services, and key considerations drawn from common customer feedback.
Whether you're an Illinois local needing a temporary vehicle or a visitor arriving by air, knowing the ins and outs of your chosen rental provider is essential. This overview will detail the accessibility of the Avis O'Hare location within the state-of-the-art MMF, outline the typical services and vehicle options available, and highlight important aspects that contribute to a successful rental. Our goal is to equip you with the information needed to navigate your car rental experience effectively in the Illinois region.
Avis Car Rental at Chicago O'Hare International Airport (ORD) is situated at 10255 W Zemke Blvd, Chicago, IL 60666. This address corresponds to the O'Hare Multi-Modal Facility (MMF), a centralized hub designed to streamline ground transportation services at the airport. The MMF houses all major car rental agencies, along with public economy parking and access to other transit options.
Accessibility to the Avis counter and vehicle lot from the airport terminals is designed for convenience. Passengers arriving at O'Hare can take the Airport Transit System (ATS), also known as the AirTrain. This free, automated train connects all passenger terminals (1, 2, 3, and 5) directly to the MMF. The AirTrain ride typically takes less than 10 minutes, making the transition from air travel to ground transportation relatively quick and efficient. Upon arriving at the MMF via the ATS, customers can proceed to the Avis counter, typically located on Floor 1, to complete their rental agreement, and then collect their vehicle, often found on Floor 2 of the MMF parking structure. For Avis Preferred members, the process might involve proceeding directly to Floor 2 to view a display board with their name and space number, and then finding their pre-assigned vehicle.
For local renters who are not arriving by air, accessing the MMF involves following airport signage for "Car Rental Return" or "Multi-Modal Facility." The location's proximity to major expressways connecting to Chicago and its surrounding suburbs (like I-190, I-90, I-294) makes it reachable by personal vehicle, although specific parking arrangements for non-renters should be verified. The MMF also serves as a pick-up/drop-off point for rideshare services like Uber and Lyft, offering alternative transportation options.
Services Offered:
- Diverse Vehicle Fleet: Avis typically offers a wide selection of vehicles, including economy, compact, mid-size, and full-size sedans (e.g., Toyota Camry), SUVs (e.g., Ford Edge, Chevrolet Suburban, various compact, standard, full-size, and premium models), minivans (e.g., Chrysler Pacifica), passenger vans (e.g., Ford Transit 12-Passenger Van), convertibles (e.g., Ford Mustang Convertible), and luxury vehicles (e.g., Genesis G70). Availability is subject to reservation and location inventory.
- Online and App-Based Reservations: Customers can conveniently book and manage their rentals through the Avis website and mobile application.
- Avis Preferred Program: This loyalty program offers benefits like expedited service, pre-prepared paperwork, priority service at counters, and potentially skipping the counter entirely at select locations like O'Hare, where members might go straight to their vehicle.
- 24-Hour Operations: The Avis O'Hare location operates 24 hours a day, 7 days a week, accommodating all flight schedules for pickup and return.
- After-Hours Returns: Vehicles can be returned 24/7 by following designated signs to the Avis lot within the MMF, leaving keys in the vehicle as instructed. Customers are responsible for the vehicle until checked in by staff.
- Optional Coverage and Enhancements: Avis offers various optional products such as Loss Damage Waiver (LDW), Supplemental Liability Protection (SLP), roadside assistance, GPS navigation, and satellite radio.
- Accessible Vehicle Services: Avis provides services for renters with disabilities, including hand controls, swivel seats, and other adaptive equipment at no extra charge. They also offer handicap van rental options, though specific features like wheelchair lifts should be confirmed as they primarily provide accessories.
Features / Highlights:
- Centralized Airport Location: Situated within O'Hare's modern Multi-Modal Facility, consolidating all rental operations in one accessible building.
- Direct AirTrain Access: Seamless and free connection from all airport terminals to the MMF via the ATS, significantly reducing transfer times compared to off-airport shuttle services.
- Avis Preferred Benefits: For loyal customers, the Avis Preferred program aims to expedite the rental process, potentially allowing them to bypass the counter.
- 24/7 Availability: The round-the-clock operation ensures that rentals can be picked up or dropped off at any time, accommodating diverse travel schedules.
- Wide Selection of Vehicles: A broad range of car types is typically available, from economy to luxury, to suit various customer preferences and needs.
Contact Information:
Address: 10255 W Zemke Blvd, Chicago, IL 60666, USA
Phone: (773) 825-4600
Mobile Phone: +1 773-825-4600
Conclusion: Why this place is suitable for locals
For residents of Illinois who frequently utilize Chicago O'Hare International Airport for personal or business travel, Avis Car Rental at 10255 W Zemke Blvd offers a familiar and generally convenient option. Its prime location within the Multi-Modal Facility (MMF) is a significant advantage, providing direct access via the AirTrain from all airport terminals. This integrated setup bypasses the need for external shuttles, which can save valuable time and reduce stress, a key consideration for busy individuals in the Illinois region.
While customer experiences can be varied, as with any high-volume service, Avis provides a comprehensive suite of services and a wide range of vehicles, from everyday sedans to larger SUVs and vans, accommodating diverse needs for both short-term and extended rentals. For Avis Preferred members, the potential for an expedited pick-up process directly to their vehicle can further enhance the convenience. The 24/7 operation hours are also a practical benefit for locals with early morning departures or late-night arrivals. Understanding the MMF's layout and leveraging Avis's online booking and Preferred program can help Illinois locals ensure a smoother and more efficient car rental experience, making Avis at O'Hare a viable choice for their ground transportation requirements.
Avis Car Rental Details
Service options
- On-site services
Highlights
- Active military discounts
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Avis Car Rental Location
Avis Car Rental
10255 W Zemke Blvd, Chicago, IL 60666, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Extremely Disappointed with Avis – Unacceptable Vehicle and Poor Customer ServiceI reserved a truck in advance through Avis, specifically requesting a Ram Rebel or something similar. Upon arrival, I provided all necessary information, including my reservation number and security deposit. When I got to the vehicle, I was shocked to find an old Dodge—not even close to a Rebel or a comparable truck. The vehicle was in terrible condition, with a large dent on the front passenger fender and what appeared to be a bullet hole in the passenger door.Naturally, I walked back to the front desk to address the issue. After waiting to be helped again, another staff member approached me with an immediate attitude. I calmly explained that I was attending a wedding and needed something more presentable and in line with what I had reserved. Her response was to offer me a Ford Lightning—an electric vehicle—which I declined since it didn’t meet my needs. She responded by slamming her walkie-talkie on the desk, showing clear frustration and unprofessionalism.I reiterated that I wasn’t trying to be difficult, just asking for what I had originally booked. She then offered an SUV for an extra $26/day, which didn’t make sense as trucks were priced higher online—and after the way I was treated, I wasn’t about to pay more for a downgrade in service.This all happened around 11 p.m., leaving me scrambling to find another rental. Thankfully, Hertz came through at the last minute, though I had to pay nearly double. At least they treated me with respect and gave me a clean, new vehicle.I will not be renting from Avis again.
May 08, 2025 · A Z MohamadNot satisfied at all. Picked up the dirtiest vehicle possible but since it was night and had been traveling all day i called in the morning. After vehicle sat in the sun you can smell the smoke. Mud and dirt inside and out. Also had issues with vehicle features that didnt work like cruise control, lane assist, and seatbelt senors that would malfunction while driving. Spoke with manager and nothing was done to accommodate. Just received a verbal apology and that's it.Update 4/21/2025Avis contacted me and offered me a $60 credit and then less than a week later sent me an invoice for $450 for cleaning
Apr 22, 2025 · Ralph SnowPlease avoid Avis.We rented a car and it broke down twice on the interstate in 90 degree weather. I was able to get it started both times instead of waiting on the side of the road for a tow truck. Customer service told us not to worry about gas and limp it to another location for a switch. We did and received a new vehicle. I dropped it off at this location and the attendant said again not to worry about gas. Surprise! The bill comes and what do you know! Charges for gas. Called Corp phone and they said nothing could be done. I did receive a 50% discount on the original rental and a voucher for a free one day rental, but why would I ever use it?How in the world does a rental car have engine issues? I get a flat tire or something out of their control, but engine failure? Crazy.
Jul 06, 2025 · Dylan HennemanTerrible and inaccurate signage! When you get off the train, the signs tell you Avis is on second floor, but this is not quite true. The second floor is only for preferred members, and they don’t have any signs there indicating that there is a second location. Long waits, understaffed counters, and then you have to go wait in another long line. I totally regret using Avis. Inaccurate photos attached.
Jul 17, 2025 · Michael GibbyCars are not clean. We did rent a big 7 seater to take clients around.... embarrassing, this car was cleaned inside in 5 minutes. We returned it and got another one that was better...
Mar 05, 2025 · Herman Verhofstadt
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