Avis Car Rental Photos










Avis Car Rental Introduce
For residents of the vibrant New York metropolitan area, particularly those in the bustling hub of White Plains, reliable and flexible transportation is often a key factor in managing daily life and exploring the wider region. Whether you're commuting for work, planning a family trip out of the city, or simply need a temporary vehicle while your own is being serviced, a dependable car rental service is essential. Avis Car Rental, a globally recognized brand synonymous with quality and convenience, operates a significant branch right here in White Plains, NY, providing a crucial resource for local New Yorkers.
Avis prides itself on its "We Try Harder®" spirit, aiming to deliver superior services tailored to individual customer needs. While customer experiences can vary, as with any large service provider, the White Plains location at 116 Westchester Ave strives to offer a wide selection of vehicles and a professional rental process. This article will delve into the specifics of this Avis branch, exploring its strategic location, the array of services it provides, and what locals can expect when choosing Avis for their car rental needs in New York.
The Avis Car Rental branch in White Plains is conveniently located at 116 Westchester Ave, White Plains, NY 10601, USA. This address places it directly in the heart of White Plains, a major commercial and transportation center in Westchester County.
Westchester Avenue is a prominent street in White Plains, ensuring easy vehicular access from various directions. For those arriving by car, the branch is well-connected to major roadways such as the Bronx River Parkway, the Sprain Brook Parkway, and the Cross County Parkway, as well as Interstate 287 (Cross Westchester Expressway). This network of roads makes it straightforward for residents from across Westchester County and even parts of the Bronx and Connecticut to reach the location. The counter is specifically noted to be "Located on Westchester Avenue at the Bloomingdale Road intersection."
White Plains is also a significant public transportation hub. The White Plains Metro-North Railroad station is a short distance away, offering frequent train service to Grand Central Terminal in Manhattan and other points along the Harlem Line. From the train station, customers can typically reach the Avis branch via a short taxi ride, a ride-share service, or local bus services provided by the Bee-Line Bus System. The vehicles themselves are located on-site, simplifying the pick-up and return process.
The branch maintains accessible hours to cater to a broad range of customer needs: Monday to Friday from 8:00 AM to 6:00 PM, Saturdays from 8:00 AM to 4:00 PM, and Sundays from 8:00 AM to 2:00 PM. It is always wise to confirm specific holiday hours directly with the branch.
Diverse Vehicle Fleet: Avis offers a wide range of vehicle categories to suit different travel purposes. This includes economy and compact cars for urban driving and fuel efficiency, intermediate and full-size sedans for comfort, and a selection of SUVs, minivans, and even specialty vehicles like luxury cars or passenger vans for larger groups or specific requirements. Popular models available often include Kia Rio, Toyota Corolla, Toyota Camry, Chevrolet Tahoe, Chrysler Pacifica, and more.
Flexible Rental Options: Customers can book vehicles for varying durations, from daily to weekly, monthly, and even long-term rentals. This flexibility caters to short trips, extended vacations, or replacement vehicle needs.
Avis Preferred Program: Frequent renters can join the Avis Preferred loyalty program, which offers benefits such as skipping the counter, earning points, free upgrades, and potentially additional free rental days. This streamlines the rental process for loyal customers.
Online and Mobile Booking: Avis provides robust online and mobile app platforms for easy reservation, modification, and management of rentals, allowing customers to plan their trips conveniently.
Prepaid Rates and Discounts: Customers often have the option to prepay for their rental to secure discounted rates. Avis also frequently offers various promotions, deals, and discounts, including those for partners like AARP.
Add-on Services: To enhance the rental experience, Avis provides a variety of optional add-ons, including GPS navigation systems, child safety seats (infant, toddler, booster), and various protection plans (such as Loss Damage Waiver and Supplemental Liability Protection). They also offer fuel plan options and e-Toll services for convenience on tolled roads.
Accessibility Services (Avis Cares® Program): Avis is committed to accessibility, offering a range of products and services for drivers and passengers with disabilities at no extra cost, such as transfer boards, panoramic mirrors, swivel seats, hand controls, and spinner knobs. These services should be reserved in advance.
Prominent Brand Recognition: Avis is a globally recognized and established brand, often associated with a professional and reliable car rental experience. This brand trust can be a significant factor for many renters.
Convenient White Plains Location: The branch's location on Westchester Avenue makes it highly accessible for residents throughout Westchester County, offering a viable alternative to renting from major airports, which can often be more crowded and logistically challenging.
Customer Service Focus (Aspirations and Past Strengths): While recent customer feedback indicates some inconsistencies, the positive "Prior review" highlights instances where "Gina and her team" were "an absolute pleasure to work with," demonstrating proactive communication and problem-solving. This suggests a potential for high-quality service, which is a key aspiration for the brand. The corporate commitment to "ensure a stress-free car rental experience" also reflects this goal.
Proactive Communication (Past Examples): The "Prior review" noted receiving calls ahead of time for drop-off reminders, especially during weekends, which saved the customer from potential penalties. This proactive approach to anticipating customer needs is a significant positive feature.
Wide Range of Vehicle Options: The extensive fleet allows customers to find a vehicle that precisely matches their needs, whether it's a small car for solo travel or a large SUV for a family excursion.
Address: 116 Westchester Ave, White Plains, NY 10601, USA
Phone: (914) 948-0277
Mobile Phone: +1 914-948-0277
For residents of White Plains and the broader Westchester County area, Avis Car Rental at 116 Westchester Ave offers a centrally located and well-equipped option for all their car rental needs. Its strategic position provides easy access from major roadways and is reasonably close to public transport hubs, making it a convenient choice for busy New Yorkers.
While recent customer feedback indicates some challenges in maintaining consistent service standards, the core offerings of Avis—including a diverse fleet, flexible rental terms, and valuable programs like Avis Preferred—remain highly beneficial. The past instances of excellent customer service, characterized by proactive communication and problem-solving, suggest that the branch strives to provide a positive experience, aligning with Avis's brand promise. For locals needing a temporary vehicle for personal, business, or leisure purposes, the established presence and comprehensive services of Avis in White Plains make it a strong contender. By leveraging its extensive resources and addressing customer feedback, this Avis location continues to be a viable and accessible solution for reliable transportation in the heart of Westchester.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Avis Car Rental Location
Avis Car Rental
116 Westchester Ave, White Plains, NY 10601, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1Unreliable car rental, and poor customer service. Rented a car here specifically asking for a car seat in the booking, and called twice to verify that there would be a car seat. We were told that if we had booked one, it would be there and upon arrival there was no car seat, nor could they tell us if any other Avis locations had one. This has left us in the lurch unable to drive anywhere safely with our infant. Not only was there barely an apology, there was no offer of a discount or credit than the inconvenience, other than graciously offering to remove the charge of the car seat that was not there to begin with. Very disappointing, do not recommend.
Apr 11, 2025 · kathrynEdit 7 months After: Since Gina and team left, this place has fallen off. Terrible service, longer waiting times and zero clarity on information. This is based off 5 months of service since Gina left. It needs to be fixed asap else I'm moving elsewhere. I brought a car back for low tire pressure and I'm being asked to go to fix it myself at a gas station. Not that I couldn't do it but the attitude with which I'm being told this is the problem. No remorse, no apologies. I've returned the car and will be taking business elsewhere.Prior review.It's strange that i see a lot of complaints on customer service but my experience for the past 3 months I've been renting is completely different. Gina and her team are an absolute pleasure to work with. Yes, sometimes the responses could be curt but they always anticipate my needs and questions and always offer alternative solutions if required.They are also very proactive and i have received calls ahead of time to remind me of drop offs especially during the weekend where i was not aware of timing of business closing hours. This definitely saved me money in penalties.
Feb 18, 2025 · Toyin AdejumoLet me tell you…..I understand my reviews are my opinions my thoughts my point of views….Even though I am a former employee of this business, I didn’t walk in expecting or demanding to have the “hometown advantage”. I came in knowing for SURE I was going to receive 100% professional amazing customer service from Gina and her team! After all these years I knew they definitely out performed and continued to deserve not ONLY FOR ME but White Plains and EVERYONE. Because I was trained to provide only great customer service professional service; which is what I received! Now my purchase was for only two days but the transaction was definitely smooth. I did forget the representative’s name but he was definitely professional and did his job. Now for my rental vehicle… I was given a Nissan Sentra (forgot the year but I’m gonna guess and say it was 2021 or 2022?) I received it clean and with a full tank of gas. No issues no lights were on. Everything worked especially the USB for Apple CarPlay. Everything worked out! I thank the lord for that. If you need a rental just look no further beyond Stop and Shop…you’ll see Avis right near The Westchester….because they all know what true customer service is… thank you Gina and the team!I’ll be backPlease support the locals!
Aug 24, 2023 · Andrew AugustusI’d like to compliment the staff for their excellent customer service. We had some last minute changes to our rental and the team offered solutions to help our situation. Only gave it 4 stars due to the parking lot. Was a hard to enter and exit the area. Like to thank the Avis staff at this location for their great customer service.
Nov 09, 2022 · Carlos JimenezTerrible customer service - especially the young kid with the afro. Makes me dread coming here, going to Nanuet across the bridge moving forward.
May 27, 2025 · Shehroz Malik
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