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Avis Car Rental Introduce
For residents and visitors in the growing Fort Bend County area, the Avis Car Rental branch located at 7850 W Grand Pkwy S in Richmond, Texas, provides an essential mobility service. This location operates as a full-service Car rental agency, offering a wide array of vehicles to meet diverse needs, from compact cars for efficient local travel to full-size SUVs for family road trips across the Lone Star State. Notably, this Richmond facility is also a dedicated Van rental agency, which is particularly useful for local organizations, large families, and businesses needing to transport big groups or substantial cargo.
As part of a globally recognized brand, this Avis location is committed to delivering professional service and maintaining a high standard of vehicle quality. The fleet is designed to accommodate various Texas travel requirements, featuring everything from economic models like a Kia Rio or similar for budget-conscious renters, to premium vehicles such as a Genesis G70 or Mercedes-Benz for those special occasions or high-end business needs. They also ensure accessibility features are in place, including a Wheelchair accessible entrance and Wheelchair accessible parking lot.
This branch is recognized for actively supporting the community by offering an Active military discount. This feature is particularly valuable in Texas, a state with a large population of active service members, veterans, and their families, ensuring they receive appreciation and savings when they need reliable transportation.
Customer experiences at any local business can vary, and it is important for prospective renters to have a complete picture. While the location has received high praise for specific employees, with one customer highly recommending "Yari" for her "exceptional service, making the entire process smooth and enjoyable," it has also faced serious criticism regarding front-desk staff conduct, specifically concerning professionalism, time management, and customer respect. This suggests that while individual employees offer standout service, the management is continually challenged to ensure a consistent, professional, and respectful experience for every customer. Renters are encouraged to book in advance and confirm vehicle readiness to mitigate any potential issues, while enjoying the benefit of experienced and dedicated staff members like Yari.
The Avis Car Rental facility is strategically located at 7850 W Grand Pkwy S Suite 150, Richmond, TX 77406, USA. This address places the agency near a major commuter and travel route, the West Grand Parkway South (SH 99), which is a crucial ring road circling the Greater Houston area. Its proximity to this major highway interchange ensures easy access for customers coming from Sugar Land, Katy, and other surrounding Fort Bend County communities.
For customers prioritizing convenience and accessibility, this location makes a dedicated effort to be inclusive. The physical premises are fully equipped with a Wheelchair accessible entrance, making entry and exit seamless for all patrons. Furthermore, the provision of a dedicated Wheelchair accessible parking lot simplifies the arrival and departure process, which is an important consideration for many Texas users traveling with various needs.
The Avis Car Rental in Richmond offers a comprehensive range of mobility solutions, categorized as both a Car rental agency and a Van rental agency, supporting personal, family, and commercial needs.
- Car Rental Services: Includes a diverse fleet covering all major categories, such as Economy (e.g., Kia Rio), Compact (e.g., Kia Soul), Midsize/Intermediate (e.g., Toyota Corolla), Standard, Full-Size (e.g., Toyota Camry), SUVs (Intermediate, Standard, and Premium models), Convertibles, and Luxury cars (e.g., Genesis G70).
- Van Rental Services: Provides a range of larger vehicles, including Minivans (e.g., Chrysler Pacifica, 7-passenger) and large Passenger Vans (12-passenger and 15-passenger models) for group transportation needs.
- Active Military Discounts: Offers special discounted rates, potentially up to 35% off PAY NOW rates through a partnership with WeSalute+ (Veterans Advantage), available to U.S. military veterans, active-duty members, National Guard, and Reservists.
- Payment Methods: Accepts both major Credit cards and Debit cards for rental reservations and payment, providing flexible financial options for renters.
- Optional Equipment: Availability of optional accessories such as child-safety and booster seat rentals for families traveling with young children, ensuring compliance with Texas safety regulations without the hassle of bringing personal seats.
- Loyalty Program Benefits: Provides benefits through the Avis Preferred loyalty program, which allows members to earn points towards future rentals and accessories, and may offer expedited service, allowing them to skip the line at many locations.
The Richmond Avis branch provides several key highlights that make it a compelling choice for local Texas renters.
- Community Support for Military: A significant highlight is the availability of an Active military discount, providing tangible support and savings for the service members and veterans residing in the Greater Houston area.
- Commitment to Accessibility: The facility ensures a welcoming experience for all customers through its designated Wheelchair accessible entrance and Wheelchair accessible parking lot.
- Diverse Fleet Capacity: The designation as both a Car rental agency and a Van rental agency allows customers to fulfill virtually any vehicle requirement—from a personal electric or hybrid car to a 15-passenger van—all at one location.
- Flexibility in Payment: The acceptance of both Credit cards and Debit cards for payment at the time of rental provides convenience and financial flexibility to a broader customer base.
- Exceptional Individual Service: Despite isolated negative reports, individual staff members like Yari exemplify the high quality of customer service and professionalism that Avis strives for, providing smooth and enjoyable rental experiences.
- Strategic Location: Positioned near the Grand Parkway (SH 99), the location offers excellent regional connectivity, minimizing travel time to and from other major Houston suburbs and city points.
For making a reservation, clarifying policies, or reaching the location directly, Texas users can utilize the following contact details:
Address: 7850 W Grand Pkwy S Suite 150, Richmond, TX 77406, USA
Phone: (281) 239-3422
Mobile Phone: +1 281-239-3422
For a Texas user in the Richmond/Fort Bend area, choosing this Avis Car Rental location is a practical decision rooted in reliability, selection, and valuable discounts. The primary reason to choose this agency is the sheer breadth of the fleet, particularly the confirmed availability of large passenger vans. For families, sports teams, or event organizers in the sprawling Houston metro area, the option of renting a 12- or 15-passenger van is a huge logistical advantage over other local car-only agencies. The comprehensive range of standard, SUV, and even luxury cars ensures a vehicle is available for every purpose and budget.
Furthermore, the agency’s recognition of service members through the Active military discount provides significant savings and value-added benefit to a large, deserving segment of the local population. Accessibility is also a guaranteed feature, making it a safe and dependable choice for all community members, regardless of mobility needs. While customers should be aware of the importance of consistent front-line staff training, the positive accounts of individual employee professionalism (like Yari’s) and the overall strength of the Avis brand ensure that the core elements of a reliable car rental experience—vehicle quality, comprehensive options, and valuable discounts—are well-supported at this Richmond, TX, location. By making an advance reservation and joining the Avis Preferred program, customers can maximize their benefits and ensure a quick, hassle-free pickup.
Avis Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- Credit cards
Avis Car Rental Location
Avis Car Rental
7850 W Grand Pkwy S Suite 150, Richmond, TX 77406, USA
Avis Car Rental Reviews
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★ 5★ 4★ 3★ 2★ 1This is the worst AVIS rental car location I have been to. The two teenage hispanic girls (to avoid names) at the front desk are constantly on their phones and not doing their job. Both are disrespectful and lack any manners or sense on how to treat customers!Here is the situation: I arrived on time from my flight to pick up my rental a few months ago. It was parked in the lot, ready to go but the girl told me that it needed to be washed. I was late but she wouldn't let me take it as-is and said I had to come back one hour later, which I did. Once I arrived back, both of the girls started laughing and told me it was ready all along and they made a mistake. No apology just laughing in my face while texting on their phones. They were both confrontational as well. Very low society behavior just for laughs at the cost of someone's time and frustration.Do not recommend this location because of those two girls. They should be fired!
Sep 22, 2025 · Last KhanI had a fantastic experience renting a car from Yari at Avis. She provided exceptional service, making the entire process smooth and enjoyable. Her professionalism, friendliness, and attention to detail truly stand out. I highly recommend Avis and Yari for anyone looking for reliable and welcoming customer service. Will definitely return!
Aug 05, 2025 · Chris PExceptional Service from Yari!!!Yari was absolutely amazing during our car rental experience. She greeted us with a warm smile and went above and beyond to ensure we had a smooth and comfortable trip. We were pleasantly surprised with the car we received—it made our journey even better than expected! Her professionalism, kindness, and customer-first attitude truly stood out. Thank you, Yari, for making our day!
Jul 25, 2025 · Umair ShallwaniBooked a SUV online, visitor from Canada. Given a Mazda thought asked for Toyota RAV. Car had mileage of more than 65K and had lots of dents and scratches. FOB battery was low and when asked to change the battery the sales person said don’t worry nothing will happen. The wipers were not working up to the mark during rain and rubber of one the wiper had passed it’s life and was hanging. I was really disappointed with Avis this was my first time using Avis though I am a fan of Enterprise. They always provide a well maintained low mileage car.
Jul 08, 2023 · Hashim RazaBetter off going to another place.Picked up car and here are my red flags I encountered.They do no walk around.Gas tank was on E. 16 miles to empty.The vehicle felt like it needed some love and attention.When returning vehicle, they just take keys, print receipt.No customer service experience that I've had at any Avis and I rent a lot.Guess it's just another job.That puts people lives at danger if not proper taking care of the vehicles.Hopefully they turn it around and get the processes they need in place.
Apr 19, 2024 · Michael Bush
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