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Carvel Car RentalCar Rental Near MeTexasHarris CountyHoustonNorthwest HoustonCar Rental in Long Point RoadBas Car Rentals
Bas Car Rentals ico

Bas Car Rentals
- 10021 Long Point Rd, Houston, TX 77055

Car rental agency, Car leasing service ★4.0

10021 Long Point Rd, Houston, TX 77055, USA

4.0
Deceptive Advertising & Terrible Customer Service - Not Student Friendly!I am writing this review to share my deeply disappointing experience with Bas Car (Student Car) Rental. I urge anyone, especially students, to read this before considering renting from them.My experience began when I saw an advertisement on Instagram for a one-month car rental for $350-$400. Attracted by this offer, I visited the agency. Upon arrival, I was informed that only one car, an older model (a 2009 or 2011), was available at that rate. This cheaper option also came with a very restrictive mileage limit of around 800 miles for the entire month.Needing a more reliable vehicle, I opted for a newer car which they priced at a steep $900 for one month. The advertisement I had seen also promised a $100 discount for new customers. When I inquired about this, they claimed the $900 price already included the discount. This was very confusing and felt deceptive; how can a discount be applied without ever stating the original price? To make matters worse, even this expensive $900 rental came with a restrictive 1500-mile limit for the month, which is far from the unlimited miles offered by competitors like Avis or Budget for a similar price.And for insurance its around $350The most frustrating part of my experience was the process of getting my $250 deposit back. After returning the car, I was told the deposit would be refunded within 5 business days. However, after waiting for 10-12 business days with no refund, I had to call them repeatedly. It took me five phone calls to finally get them to process my refund. This level of customer service is unacceptable and demonstrates a complete lack of respect for their customers' time and money.Despite their name, "Bas Car( Student Car) Rental" is not student-friendly. They lure you in with misleading ads, charge high prices for limited use, and have an incredibly inefficient and frustrating customer service system.My advice to anyone considering this agency:Ask for specifics: Inquire exactly how many cars are available at the advertised low price.Clarify mileage: Confirm whether the mileage is limited (like the 1500 miles I was offered, or even less for cheaper cars) or unlimited.Demand transparency on discounts: Ask for the original price before any discounts are applied so you can see the actual savings.Based on my experience, I strongly recommend that you look elsewhere for a rental car. If you have a credit card, you will find much better value, unlimited mileage, and far more professional service from established rental agencies. I am completely disappointed and will not be a returning customer - Reddy S
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Bas Car Rentals Introduce

Bas Car Rentals, located in the dynamic Houston area on Long Point Road, serves the transportation needs of the local Texas community with a dual focus on car rental and car leasing services. This agency positions itself as a versatile option for residents, visitors, and specific demographics like students, offering various vehicles to cover everything from short-term city trips to extended family vacations requiring a van. The business proudly identifies as women-owned, adding a distinctive element to the local service landscape.

As a company offering both rental and leasing services, Bas Car Rentals provides flexible solutions for those who require a vehicle temporarily or a longer-term arrangement without the commitment of traditional vehicle ownership. Their inventory is known to include popular vehicle types and explicitly features "vacation van rentals," catering to groups, large families, or anyone planning an extensive road trip across the vast Texas landscape. For payment convenience, the agency readily accepts both major Credit Cards and Debit Cards, easing the transaction for a wide array of Texas customers.

However, potential customers, particularly those comparing this agency to larger national chains, should engage with the company with an emphasis on clarity and transparency. While some customers report an overall "nice experience" and commend the "Affordable rates and helpful staff," other reviews highlight significant issues, including perceptions of "Deceptive Advertising & Terrible Customer Service," specifically regarding pricing, discounts, and mileage limitations. This variance suggests that customer experience can be highly dependent on the specifics of the agreed-upon rental package, underscoring the importance of clear communication upfront.

The feedback highlights that while the agency may advertise low introductory monthly rates (reportedly in the $350–$400 range), these offers may apply only to older models with highly restrictive mileage limits (e.g., 800 miles per month). Opting for a newer or more reliable vehicle can lead to significantly higher costs and still involve restrictive mileage caps (e.g., 1500 miles per month), which may not be cost-effective for drivers planning extensive travel across Texas compared to competitors offering unlimited mileage. Furthermore, the process of deposit refunds has been reported as frustratingly slow, requiring multiple follow-up calls. Therefore, while Bas Car Rentals offers unique services, renters must exercise diligence.

Location and Accessibility

Bas Car Rentals is conveniently located in West Houston, near the Spring Branch area, providing easy access from various points within the city. Its position on Long Point Road places it in a well-established commercial corridor, making it a viable option for local residents and those working in the area.

The physical address of the car rental agency is:

  • 10021 Long Point Rd, Houston, TX 77055, USA

The location offers good access to key thoroughfares like the I-10 Katy Freeway, allowing for straightforward travel east towards downtown Houston or west towards areas like the Energy Corridor and Katy. Customers are encouraged to contact the agency directly to confirm specific operating hours and any potential after-hours service, as this information is subject to change.

The facility is designed with an emphasis on customer inclusivity, featuring essential accessibility accommodations:

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
These features ensure that all members of the Texas community can access the rental services comfortably and safely.

Services Offered

Bas Car Rentals provides a comprehensive range of mobility solutions, encompassing both traditional rentals and long-term vehicle access. Their services are designed to address various needs from quick trips to extended periods of use.

The core services and offerings typically include:

  • Car Rental Agency Services: Offering daily, weekly, and monthly vehicle rentals for general use. Customers should confirm the exact models available at advertised rates.
  • Car Leasing Service: Providing long-term vehicle access as an alternative to outright purchase or short-term rentals, often more suitable for extended stays in Texas.
  • Vacation Van Rentals: Specializing in larger vehicles such as vans, which are perfect for group transportation, large families, or carrying extra gear for a Texas road trip.
  • Flexible Payment Options: Acceptance of both major Credit Cards and Debit Cards for payment transactions.
  • Specialized Demographics: Known to market to specific groups, such as students, although potential renters should scrutinize the terms for mileage limits and overall value.
  • Affordable Monthly Options: Advertised low monthly rates, though customers must clarify the associated vehicle model, age, and mileage restrictions.

Features / Highlights

The unique aspects of Bas Car Rentals that distinguish it in the Houston market involve its business structure, payment flexibility, and specific vehicle offerings.

Key features and highlights include:

  • Identifies as Women-Owned: A distinct characteristic that may appeal to customers who prefer to support women-led businesses in Texas.
  • Dual Service Model: Offering both traditional car rental and a Car Leasing Service, providing greater long-term flexibility than many competitors.
  • Vacation Van Availability: Explicitly offering vacation van rentals, catering specifically to larger group and family travel needs.
  • Payment Convenience: Accessibility for a wide range of customers by accepting both Credit Cards and Debit Cards.
  • Accessible Facility: Featuring a wheelchair accessible entrance and parking lot, ensuring service availability for everyone.
  • Affordable Starting Prices: Known for advertising budget-friendly monthly rates, although careful scrutiny of the terms is essential to ensure value.

Contact Information

To make a reservation, discuss rental or leasing terms, or address any inquiries, customers in the Houston area can reach Bas Car Rentals using the following details:

  • Address: 10021 Long Point Rd, Houston, TX 77055, USA
  • Phone: (713) 533-2188
  • Mobile Phone: +1 713-533-2188
Given the importance of clarity highlighted in customer feedback, potential renters are strongly advised to use the provided contact numbers to confirm all pricing, mileage limits, deposit requirements, and refund policies directly with the agency before finalizing any booking.

What is Worth Choosing

Bas Car Rentals on Long Point Road offers several distinct advantages that make it a compelling choice for certain Texas renters, but these must be weighed against documented customer service concerns regarding transparency. The key reasons to consider this agency are rooted in its flexibility and niche offerings.

The most valuable aspects include the dual service of car rental and car leasing, offering long-term vehicle solutions often needed by Texas residents or those on extended contracts. The explicit availability of vacation van rentals is a major draw for family travel or group outings. Furthermore, supporting a women-owned local business that provides payment flexibility (accepting both credit and debit cards) and ensures full accessibility (wheelchair accessible facilities) aligns with community values and practical needs.

However, potential customers are strongly advised to proceed with caution and seek absolute clarity on all terms. As customer feedback suggests, the advertised low rates may come with severely restrictive mileage limits that negate the value, especially in a large state like Texas where distances are vast. If you choose Bas Car Rentals, ensure you:

  • Confirm in writing the exact cost, model year, and total allowable mileage for your rental period.
  • Obtain a clear and explicit understanding of the original price and how any discounts are applied.
  • Clarify the guaranteed timeframe for the refund of your security deposit and note who to contact if the refund is delayed.
If your needs involve short-distance local travel and you confirm a satisfactory rate with clear terms, Bas Car Rentals can be an affordable choice. However, for long-distance travel, or if you require guaranteed professionalism and rapid handling of financial matters, you must ensure that you are fully comfortable with the contractual details to avoid potential disappointment.

Bas Car Rentals Services

  • Car Rental Agency

  • vacation van rentals

Bas Car Rentals Details

  • From the business

  • Identifies as women-owned
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards

Bas Car Rentals Location

Bas Car Rentals

10021 Long Point Rd, Houston, TX 77055, USA

Bas Car Rentals Reviews

An average rating of ★4.5 from 17 user reviews.

prices

★ 5★ 4★ 3★ 2★ 1

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