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Budget Car Rental
- 9810 E Grand River Ave, Brighton, MI 48116

Car rental agency, Van rental agency ★2.0

9810 E Grand River Ave, Brighton, MI 48116, USA

2.0
This is the worst car rental company I have ever used. My family flew into Flint airport last night. I made reservations months ago making sure I would get a car we wanted. I also went through Costco services. When we get there they had one car which was a Malibu. We told them we had concerns about a past experience with cigarette smell and she assured us it’s not allowed and it would be fine. We go in the car and it smelled horrible. My daughter has a medical condition where she can’t be in a car like that so when I went back to the desk she said sorry that’s the only car left. I asked her to do whatever it takes and she kept saying the only option is an all electric vehicle which I didn’t want. She then said that’s Flint for you referring to the smoke. I stood watching her give vehicles to 3 other people yet she didn’t have anything. One guy made a reservation 1 hour before he came. She then said we could come back tomorrow. We flew into from Florida and had no way of getting to our destination. I asked if I could switch the car at another location if I took the electric and she said yes. We took the car and drove town to Detroit that night. The next morning I called the number they told me and between 3 different people and 3 hours on the phone they basically told me to go to Detroit metro airport as they can take care of it. I made sure they put everything in the notes in the computer. In addition they said they would comp one day for the inconvenience but I had to call back after our visit was up and we returned the vehicle. We went to DTW and when I got there they said that the people I talked to online lied to me and say whatever I want to hear. After that they said they can’t help me unless I call roadside and they send me a text at which point they could help switch vehicles. After almost 30 minutes on the phone just trying to get a person on the other end, they told me because it’s a electric car and i got it from a different location they couldn’t help me. The entire time the staff refused to help me. When I got extremely mad after that the staff looked at me telling me to calm down. I didn’t curse at all or make any inappropriate comments to anyone but was exhausted and frustrated. When I stormed out my daughter went up to them and they told her if he just gave us his phone we would have helped. I asked them at least 10 times for help and stood at the desk next to them. They flat out lie about everything. Then as we were leaving they laughed and said have fun at Flint. These employees should be fired. Only driving one day and I have to charge the car which I have never done. STAY AWAY FROM BUDGET!!!! This story is not over as I will be filing a complaint to BBB and corporate.Update #1I emailed early Wednesday to the reply and great detail as requested and am still waiting for a response. It has been about 48 hours since my email.Update #2It has been almost a week and still no response. The generic response they have is clearly a joke. Time to file with BBB - Matt Janigian
Budget Car Rental Overview Photos Intro Detail Location Reviews

Budget Car Rental Photos

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Budget Car Rental Introduce

For residents of Brighton, Michigan, and those in the surrounding Livingston County, having access to convenient and affordable car rental options is a significant advantage. Budget Car Rental, located at 9810 E Grand River Ave, aims to serve these needs by providing a variety of vehicles for everything from quick local errands to extended trips across our diverse state. In a region where personal mobility is key, a local car rental agency can offer essential flexibility and support.

Michigan is a state that calls for exploration, from its vibrant cities and charming small towns to its breathtaking natural beauty, including the Great Lakes and numerous state parks. Whether you're planning a family vacation, a business trip, or simply need a temporary vehicle while yours is in the shop, a reliable rental car can make all the difference. Budget Car Rental, as a globally recognized brand, brings its extensive fleet and operational standards to the Brighton community, striving to meet various transportation demands.

It's important to approach car rental with a clear understanding of what to expect, especially with larger, corporate entities. While the provided customer reviews indicate significant challenges and frustrations experienced by some individuals, it is crucial to focus on the factual aspects of the Brighton location. Customers have reported issues ranging from vehicle availability and condition to customer service and communication, particularly when dealing with cross-location or complex rental scenarios. These experiences, while concerning for the individuals involved, highlight the importance of direct communication, thoroughly reviewing rental agreements, and understanding policies regarding vehicle availability and exchanges.

For Michigan locals, the appeal of a neighborhood Budget branch lies in its potential for convenient access, potentially offering an alternative to bustling airport locations. However, the experiences shared by customers underscore the need for renters to be proactive in confirming their reservations, understanding all charges, and addressing any concerns directly and persistently with staff, both at the local level and with corporate customer service if necessary.

The purpose of this article is to provide clear, factual information about Budget Car Rental at its Brighton, MI location, drawing from the provided data. This will allow Michigan residents to make informed decisions for their transportation needs. While the tone is intended to be professional and slightly promotional, the aim is to remain entirely factual, addressing both the expected offerings and reported customer experiences to give a balanced overview.

When considering any car rental, especially from a national chain, it's advisable to factor in potential variations in service quality and vehicle availability, as these can differ by location and time. Despite some negative feedback, Budget generally endeavors to provide a range of vehicles at competitive prices, which for many remains a key consideration when choosing a rental partner.

In the following sections, we will delve into the specific location and accessibility of the Brighton Budget branch, detail the types of services and features they typically offer, and provide essential contact information. Our goal is to equip you with the necessary knowledge to navigate your car rental needs effectively within our beautiful state of Michigan.

Location and Accessibility

Budget Car Rental in Brighton is located at 9810 E Grand River Ave, Brighton, MI 48116, USA. This address places the branch along a major and easily accessible roadway in Brighton. For residents of Brighton and the surrounding areas within Livingston County, this location offers a convenient point for picking up and returning rental vehicles without the need to travel to more distant, often busier, airport locations.

East Grand River Avenue is a well-known artery that provides straightforward access from various parts of the community and connecting routes. This ease of navigation makes the Brighton Budget branch a practical choice for locals who require temporary transportation for daily errands, business engagements, or leisure travel within Michigan. Its proximity to residential and commercial areas enhances its accessibility for those seeking a quick and efficient rental process.

The operating hours for this Budget location are typically structured to serve local customers: Monday to Friday from 7:00 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 12:00 PM. These hours allow for pick-ups and drop-offs during standard business times and on weekend mornings. It's important to note that after-hours returns are generally not available at this neighborhood location, requiring vehicles to be returned during office hours. This accessible location and its operating schedule aim to provide practical rental solutions for the Michigan community it serves.

Services Offered

  • Diverse Vehicle Fleet: Budget typically offers a wide selection of vehicles, including economy, compact, mid-size, and full-size cars, SUVs (various sizes), minivans, and potentially other specialized vehicles, depending on local availability at the Brighton branch.
  • Flexible Rental Durations: Options for daily, weekly, and longer-term monthly rentals are available, providing versatility for different travel plans and needs.
  • Online Reservations: Customers can conveniently book and manage their car rentals through Budget's official website, allowing for pre-planning and streamlined pick-up.
  • Optional Add-ons: Common additional services and products available for purchase include GPS navigation systems, child safety seats, roadside assistance, and various insurance/protection plans (e.g., Loss Damage Waiver).
  • Fueling Choices: Renters typically have the option to prepay for fuel, have Budget refuel the vehicle upon return (with an associated service fee), or return the vehicle with a full tank of gas to avoid additional charges.
  • Debit Card Policy: While credit cards are generally preferred for rentals and deposits, Budget does accept debit cards under specific conditions, which may include additional identification, a credit check, and/or a higher security deposit hold.
  • Budget Fastbreak Program: A loyalty program designed for frequent renters, offering benefits such as expedited counter service and exclusive deals, aiming to make the rental process quicker and more efficient.

Features / Highlights

  • Local Neighborhood Convenience: Positioned in Brighton, MI, the branch offers easy access for local residents, minimizing travel time for car rental needs, which is particularly beneficial when a personal vehicle is unavailable.
  • Competitive Pricing Model: Budget is often recognized for providing competitive rental rates, appealing to Michiganders looking for cost-effective transportation solutions.
  • Wide Range of Vehicles: The availability of various car types allows customers to select a vehicle that best suits their specific travel plans, from fuel-efficient sedans for solo commutes to larger SUVs for family trips.
  • Established Brand Presence: As a part of a major national car rental company, Budget generally adheres to standardized operational procedures and vehicle maintenance, aiming for a consistent rental experience.
  • Direct Phone Contact: The provided phone number allows for direct communication with the Brighton branch, enabling customers to make inquiries or address concerns personally.
  • Online Booking Capabilities: The robust online reservation system provides convenience for planning and securing a rental vehicle in advance.

Contact Information

Address: 9810 E Grand River Ave, Brighton, MI 48116, USA

Phone: (810) 225-2488

Conclusion: Why this place is suitable for locals

For residents of Brighton, Michigan, and the surrounding Livingston County, Budget Car Rental at 9810 E Grand River Ave presents itself as a suitable option for car rental needs, primarily due to its convenient local presence and the offerings typical of a major brand. While it is crucial for potential renters to be aware of the challenges sometimes associated with large rental companies, its accessibility and range of vehicles can still make it a practical choice for many Michiganders.

The most significant advantage for locals is the branch's strategic location within Brighton. This means easy access for those who need a rental car for everyday situations, such as when their personal vehicle is in the shop, or for temporary transportation during family visits. Avoiding the complexities and additional travel time often associated with airport rental locations, the Brighton branch offers a more straightforward and community-integrated solution for immediate car rental needs. This local convenience is a valuable asset for busy Michigan residents.

Furthermore, as a Budget Car Rental location, it generally provides a diverse fleet of vehicles. This variety allows local users to choose a car that best fits their specific requirements, whether it's an economical compact for efficient local travel, a comfortable sedan for a business trip, or a more spacious SUV for a family adventure across Michigan. The availability of different vehicle classes ensures that the Brighton branch can cater to a wide array of transportation demands.

While some customer reviews highlight frustrations with service and vehicle availability at other locations or during complex situations, these experiences underscore the importance of clear communication and proactive engagement when renting from any large company. For Brighton locals, directly calling the branch at (810) 225-2488 to confirm vehicle availability and rental terms can help mitigate potential issues and ensure a smoother process.

In essence, Budget Car Rental at 9810 E Grand River Ave in Brighton offers a convenient, locally accessible option for securing a rental vehicle. Despite potential challenges that can arise with large-scale operations, its physical presence in Brighton and its range of vehicles make it a viable solution for Michigan residents seeking temporary transportation for their local travels and explorations across our great state.

Budget Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • Credit cards

Budget Car Rental Location

Budget Car Rental

9810 E Grand River Ave, Brighton, MI 48116, USA

Budget Car Rental Reviews

An average rating of ★2.4 from 52 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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