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Budget Car Rental Introduce
For residents across Illinois, having access to reliable and customer-friendly car rental services is often essential, whether for a weekend getaway, a family road trip, or simply when your personal vehicle is temporarily unavailable. In Lombard, Illinois, Budget Car Rental stands out as a local option that has garnered positive attention for its exceptional customer service and diverse fleet. This article provides a comprehensive overview of the Budget Car Rental location at 1101 E Roosevelt Rd, Lombard, IL 60148, aiming to inform local users about what makes this particular branch a noteworthy choice for their transportation needs.
Budget Car Rental, as a globally recognized brand, is synonymous with offering a wide range of vehicles at competitive prices. However, the true value for local users often lies in the specific experience at a neighborhood branch. The Lombard location appears to embody the brand's commitment to accessibility and convenience, coupled with a highly praised local touch. This distinguishes it from simply being another car rental desk, transforming it into a valuable community resource for personal and business travel. From economy cars perfect for quick errands to spacious minivans ideal for family adventures, this location strives to meet varied requirements.
What truly sets this Budget Car Rental location apart, according to customer testimonials, is the dedication of its staff to providing an outstanding rental experience. Many renters often associate car rental with long waits and impersonal service, but this Lombard branch seems to defy those expectations, fostering a friendly and efficient environment. This focus on customer satisfaction is a significant factor for anyone in Illinois considering their next car rental, as it can transform a potentially stressful task into a smooth and pleasant interaction.
The Budget Car Rental in Lombard, Illinois, is strategically situated at:
1101 E Roosevelt Rd, Lombard, IL 60148, USA
This address places it conveniently within Lombard, a vibrant village in DuPage County, just west of Chicago. Roosevelt Road (IL-38) is a major thoroughfare, providing excellent road access for individuals coming from various parts of Lombard, neighboring towns like Oak Brook, Downers Grove, and Wheaton, and even broader areas within the Chicago metropolitan region. Its location on a main road simplifies navigation for both local residents and those visiting the area.
For Illinois users, the accessibility of this specific location is a key benefit. It’s not an airport-only location, meaning it’s easily reachable without the added complexities and costs often associated with airport car rental pick-ups. For those relying on personal transportation to get to the rental office, the prominent location on Roosevelt Road ensures easy identification and straightforward entry and exit. This makes it an ideal pick-up point for various purposes, from short-term local rentals to the start of longer road trips out of state. Furthermore, Budget, as a national chain, often offers flexibility with one-way rentals, meaning you could pick up a car in Lombard and drop it off at another Budget location if your travel plans require it, adding another layer of convenience for Illinois travelers.
Budget Car Rental in Lombard, IL, provides a comprehensive array of services designed to meet diverse transportation needs. Their offerings typically include:
- Standard Car Rentals: A wide selection of vehicles ranging from economy and compact cars for fuel efficiency and city driving, to mid-size, standard, and full-size sedans for general travel and comfort.
- SUV Rentals: Various sizes of SUVs, including intermediate, standard, and full-size models, perfect for families, groups, or those needing extra cargo space, especially popular for trips to state parks or for carrying sports equipment.
- Minivan Rentals: Ideal for larger families or groups, Budget offers spacious minivans like the Chrysler Pacifica (or similar), providing ample seating and luggage capacity for longer journeys, as highlighted by a customer's positive experience for a trip to Florida.
- Luxury & Convertible Rentals: For special occasions or a more comfortable driving experience, premium sedans and convertibles are often available.
- Truck & Van Rentals: Beyond passenger vehicles, some Budget locations may also offer pickup trucks and larger passenger vans (e.g., 12- or 15-passenger vans) for moving purposes or larger group transport, though it's always best to confirm availability directly with the Lombard branch.
- Optional Add-ons: Customers can typically rent additional items like child safety seats, GPS navigation systems, and utilize options for roadside assistance, e-Toll services, and fuel plans for added convenience.
- One-Way Rentals: The flexibility to pick up a vehicle in Lombard and return it to a different Budget location, whether within Illinois or across the country, is a significant advantage for travelers with varied itineraries.
- Long-Term Rentals: For extended stays or specific projects, monthly or long-term rental options are generally available, offering competitive rates for durations longer than a typical weekly rental.
The Budget Car Rental location in Lombard, IL, distinguishes itself with several key features and highlights, particularly those frequently praised by its customers:
Exceptional Customer Service: This is a standout feature, as consistently noted in customer reviews. Renters frequently praise the staff for being "amazing," "friendly and kind," "happy and pleasant," and "very personable." This level of service, where staff remember names and go the extra mile to assist, creates a remarkably positive experience that is often rare in the car rental industry.
Efficient and Quick Processes: Customers have highlighted the speed and ease of both vehicle pick-up and drop-off. This efficiency is critical for travelers who often have tight schedules and appreciate a hassle-free experience.
Well-Maintained and Quality Vehicles: Reviews mention cars being "great" and "SUPER nice," including specific praise for a Hybrid Pacifica with leather interior that "drove like a dream." This indicates that the Lombard branch prioritizes offering clean, well-functioning, and desirable vehicles to its customers.
Accommodating Special Requests: The ability to choose a car seat and the proactive communication regarding minivan availability for a high-demand period (like Spring Break) demonstrate a willingness to accommodate specific customer needs and ensure a smooth rental process.
Proactive Communication: The example of Vickie calling two weeks prior to a Spring Break trip to confirm minivan needs and then again on the morning of pickup to facilitate an early collection, showcases proactive and reassuring communication, greatly enhancing the customer's peace of mind.
Variety of Vehicle Types: While not explicitly highlighted in the provided reviews, a standard Budget location offers a range of vehicles from economy to full-size, SUVs, and minivans, catering to different group sizes and travel preferences, as evidenced by the minivan rental success.
To connect with Budget Car Rental in Lombard, Illinois, and arrange your next vehicle rental, you can use the following contact details:
Address: 1101 E Roosevelt Rd, Lombard, IL 60148, USA
Phone: (630) 495-2080
Mobile Phone: +1 630-495-2080
It is always recommended to call the branch directly for the most up-to-date information on vehicle availability, specific rental terms, or to inquire about any special requests you may have. Their local team will be best equipped to assist you.
For residents across Illinois, particularly those in the western suburbs of Chicago, the Budget Car Rental location in Lombard offers a compelling and highly suitable option for their car rental needs. Its convenient placement on Roosevelt Road makes it easily accessible from various surrounding communities, allowing for quick pick-ups and drop-offs without the complexities of airport locations. This geographic advantage alone makes it a practical choice for local users planning everything from daily errands to extended family vacations.
Beyond its favorable location, what truly sets this Budget branch apart and makes it exceptionally suitable for locals is the consistently positive customer service experience reported by users. In an industry where interactions can sometimes feel transactional, the Lombard team, exemplified by staff members like Vickie, goes above and beyond to provide a friendly, personalized, and efficient service. The comments about staff remembering names, being accommodating with requests like car seats, and proactively communicating about vehicle availability for high-demand periods are powerful indicators of a customer-centric approach. This level of care transforms the rental process from a necessity into a genuinely pleasant part of one’s travel or daily life.
Furthermore, the availability of a diverse fleet, from economical sedans to spacious minivans and SUVs, ensures that the Lombard Budget Car Rental can cater to a wide array of local needs. Whether it's a small car for a short-term replacement, an SUV for a family adventure to one of Illinois' many beautiful natural areas, or a minivan for a significant family trip, this location is equipped to handle it. The reported quality and cleanliness of their vehicles also contribute significantly to a comfortable and worry-free rental, a crucial aspect for any driver.
In essence, for Illinois locals seeking a reliable, convenient, and, most importantly, a pleasant car rental experience, the Budget Car Rental in Lombard, IL, stands out as a highly recommended choice. Its combination of accessibility, diverse vehicle options, and exceptional customer service creates a compelling package that meets and often exceeds expectations, making it a valuable local resource.
Budget Car Rental Details
Highlights
- Active military discounts
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- Credit cards
Budget Car Rental Location
Budget Car Rental
1101 E Roosevelt Rd, Lombard, IL 60148, USA
Budget Car Rental Reviews
pricespick upnumberinventoryheartsmellmoneycompassionspring breakprepaid
★ 5★ 4★ 3★ 2★ 1The customer service was amazing. I don't remember the name of the wonderful lady in the office at the Lombard location, but she was so friendly and kind. When I dropped off the car she remembered my name and helped me get out quickly She was just so happy and pleasant and that is never my experience when renting a car. The car itself was great, everything was quick on the pick up and drop off. I also had to rent a car seat and they let me have my choice.
Jun 16, 2025 · Christine DoughertySuper impressed with my experience at this location! I was nervous about being able to get a minivan to drive the kiddies to Florida for Spring Break but Vickie put me at ease. She called about 2 weeks before my trip to check & make sure I still needed a van & let me know I’d be accommodated. The morning of pickup I called to confirm & she was already having the van cleaned, I was able to come a bit earlier to pick up. Vickie greeted me & even though we spoke only briefly a couple of times she knew exactly who I was when I walked in. Very personable! I received a SUPER nice Hybrid Pacifica w/leather, drove like a dream. Drop off was just as personable & pleasant with Vickie, she was very kind! 10/10 will be back next spring break if Vickie is still there! Hard to find a good customer service experience that reassuring especially during a high demand rental week like Spring Break. I never write reviews, but she should be recognized.
Apr 01, 2024 · Heather PicchiettiI am giving 2 stars and not 1 only because Vicky is a saint and should be in charge. My rental started at Midway airport with an incredibly dirty and very smelly car. I did not have enough time to return at Midway since I had to drive to a nearby school for an appointment immediately after pickup. The smell of the car was intolerable and nothing inside was clean. I called the 1800 number and they directed me to the Lombard location to swap it out.The manager acted like I was a huge inconvenience and refused to swap out my car. Vicky stepped up and swapped my car for one that did not smell. I'm unsure how the manager ascended to her position with such poor customer service skills and a questionable attitude under pressure (even though there were only 2 other individuals in the office, she made it appear she was just sooo busy and my presence was an inconvenience).This is actually the second time I've had a terrible car from the Budget/Avis location at Midway airport. I will never rent from Avis/Budget again as there are many other options with better customer service and cleaner cars.
Mar 02, 2025 · Zach PfleghaarVicki was beyond great to work with from start to finish and made my experience wonderful throughout the process. She was sweet, patient and extremely courteous. I will ONLY be recommending this location to friends/family in the future and it'll be the only place I ever go again. If she isn't already the location manager then she needs to be. I hope Budget knows what they have in her as an employee and how detrimental she is in giving the company a good name and most importantly providing the customer with a great experience. This was my first time ever rebting a vehicle too. If I could give this 10 stars I would! Thank you again Vicki. I really appreciate everything you did for me!
Mar 11, 2025 · Jonathan DannerI cannot say enough about the kindness, professionalism, and *pure heart* of Ms. Vickie Parker, the manager at Avis/Budget. Our trip from Texas to Illinois was already off to a rocky start with a 3+ hour flight delay, followed by being turned away from another rental car company late at night with a simple, “We’re overbooked—go online and get your money back.” To make matters worse, another agency tried to charge us $700 for a rental that normally costs a quarter of that price.We Ubered to our hotel, frustrated and exhausted. The next morning, after dropping my son off at a college soccer visit (the whole reason for our trip), I caught another Uber to Avis/Budget where I met Ms. Vickie. Due to a mistake on my part when booking through a third party (I forgot to include my phone number), she hadn’t been able to reach me to warn me that they were also overbooked. When I arrived—already overwhelmed and in tears—she didn’t just see a customer. She saw a *mother* doing everything she could to support her son’s dreams.Vickie looked me in the eyes and promised she’d do everything within her power to help—and she meant it. She made call after call, working tirelessly behind the scenes. I still don’t know how she pulled it off, but somehow, she made it happen. She got us a vehicle when it seemed impossible.Her compassion, persistence, and sincerity were a godsend. I learned the company she works for is called *Blessings Management LLC*—and let me tell you, she is the embodiment of that name. Thank you, Ms. Vickie, from one mother to another. You blessed my son’s journey today in more ways than you know.If I could give her 10 stars, I absolutely would.
Jun 21, 2025 · Velvet Malbrough
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