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Carvel Car RentalCar Rental Near MeTexasFort Bend CountyRichmondCar Rental in West Grand Parkway SouthBudget Car Rental
Budget Car Rental ico

Budget Car Rental
- 7850 W Grand Pkwy S Suite 150, Richmond, TX 77406

Car rental agency, Van rental agency ★3.0

7850 W Grand Pkwy S Suite 150, Richmond, TX 77406, USA

3.0
If I could give this place a below zero score, I would. I had made a reservation the day before for Saturday, May 10, 2025., because I needed a car to get to a funeral.When I got to Budget, I told them that I had a reservation. They asked for my ID and a credit card which I gave. They looked in the system and told me they didn’t have any cars to rent to me. Of course I was confused. I made a reservation and there were other people getting a car. I told them I would take any car, it didn’t matter what kind of car it was. They said they were out. I asked why they didn’t call me and they said they didn’t have my information because I booked through a third party (I don’t believe this one bit). I asked to speak with the manager. She wasn’t there, so they called her phone. I explained what was going on and that I had a funeral to get to. She said that there’s nothing they could do. I asked if they could call another location, and she said no. I told the manager that they need to stop working with third parties since they can’t communicate with their customers. The manager then told me that they don’t control the internet. She is lucky that I had a funeral to get to, because I would have been a pain for them that entire day. That statement was very ignorant and she made me feel like she was playing with me. This was the absolute worst customer service I’ve ever received. The manager does not need to interact with customers and needs training. If they really didn’t have a way of contacting me, they could have made the effort to contact the third party and have them contact me. Or at least give me some sort of discount for the next time I need to rent a car.I ended up getting a car with Enterprise on Highway 6 and Empanada. They were fast, friendly, and respectful. I would gladly spend more money to receive better customer service than to be treated like nothing. I will make sure to let everyone on the Nextdoor app and everyone I come in contact with know about this location. That day I was supposed to be grieving and supporting my loved ones, but it became a day of anger. My heart breaks because I missed the funeral because of them. I will NEVER forget that day. - Kelly Wilkerson
Budget Car Rental Overview Photos Intro Detail Location Reviews

Budget Car Rental Photos

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Budget Car Rental Introduce

Introduction / Overview

Budget Car Rental, a nationally recognized name, maintains a key presence in the growing Richmond, Texas, area to cater to the suburban community's diverse transport needs. Located strategically on West Grand Parkway South, this branch functions as a crucial resource for both individual car renters and groups requiring larger van rentals. While part of a major national brand, this particular location aims to serve the local Fort Bend County population with convenient, neighborhood-level services.

As a full-service car and van rental agency, this Budget location provides a standard range of vehicles necessary for life in the Greater Houston region—from compact cars for fuel-efficient commuting to spacious vans for moving groups or large items. The agency highlights its commitment to a broad range of customers by offering specific benefits, such as active military discounts and versatile payment options, including the acceptance of debit cards and NFC mobile payments.

However, potential customers, particularly those booking through third-party websites, should proceed with caution and verify all reservation details directly with the Richmond location, as publicly available customer feedback points to significant challenges related to reservation reliability, early return refunds on prepaid rentals, and customer service resolution, particularly with the local manager. Texans prioritize straight talk and reliable service, and while the brand is strong, the localized experience appears to warrant direct communication and confirmation.

Location and Accessibility

The Budget Car Rental branch is situated at 7850 W Grand Pkwy S Suite 150, Richmond, TX 77406, USA. This is an excellent, highly visible, and geographically convenient location for Richmond residents and those coming from nearby communities like Sugar Land and Katy, as it is positioned directly on the West Grand Parkway South (SH 99), a major Texas toll road that encircles the western side of the Houston metro area.

The facility is noted to be in a commercial suite, likely within a retail or business center, which typically ensures easy vehicle access and maneuverability. Accessibility features are a major strength of this location:

  • Wheelchair Accessible Entrance: Ensures that all customers, regardless of mobility challenges, can easily enter the office to complete their rental paperwork.
  • Wheelchair Accessible Parking Lot: Provides designated and properly sized parking for disabled access, enhancing convenience for all patrons.
  • On-site Parking: Available for customers who drive their personal vehicle to the office for a seamless transfer to their rental car or van.

The ease of reaching this branch via a major highway and the on-site parking make it a logistical improvement over many downtown or airport-based rental counters, offering quick in-and-out service for the local user.

Services Offered

The Budget Car Rental on Grand Parkway South in Richmond offers a comprehensive range of vehicle types and flexible transactional services:

  • Full-Range Car Rental: Provides standard vehicle classes, including economy, compact, mid-size, and full-size sedans, as well as SUVs of various sizes to accommodate Texas families and travel needs.
  • Van Rental Agency Services: Specializes in providing large passenger vans, such as 12- and 15-passenger models, and minivans, which are essential for group travel, church events, sports teams, and large family gatherings common in Texas.
  • Flexible Payment Options: Accepts multiple forms of payment, including major Credit Cards, Debit Cards (with specific local and corporate restrictions usually applying, requiring direct confirmation), and modern NFC Mobile Payments (e.g., Apple Pay, Google Pay).
  • Active Military Discounts: Offers special discounted rates for active-duty military personnel, a highly valued benefit for the large military population across Texas.
  • Local Reservations and Walk-Ins: Supports both advance reservations made online (including through third parties) and direct inquiries for immediate rental needs, though customers are strongly advised to call ahead to confirm vehicle availability, especially on weekends or holidays.

Features / Highlights

The key features of the Budget Car Rental location in Richmond are primarily centered on accessibility, payment convenience, and specific customer discounts:

  • Military Discount Availability: A significant highlight is the availability of discounts for active military members, demonstrating a commitment to supporting this vital community segment.
  • Comprehensive Accessibility: Features a fully wheelchair accessible entrance and parking lot, ensuring inclusive service for all customers in the Richmond area.
  • Modern Payment Flexibility: The acceptance of Debit Cards and NFC Mobile Payments is a convenience highlight, simplifying the rental process for customers who prefer or rely on these payment methods.
  • Strategic Local Presence: Its location on the West Grand Parkway provides a central, easily reachable spot for residents of Richmond and surrounding Fort Bend County, making it a true neighborhood option.
  • Van and Large Capacity Rentals: Specialized inventory in passenger vans (up to 12 or 15 passengers) caters directly to the needs of large groups, which is a common requirement in the area.

Contact Information

Customers in the Richmond, TX area are encouraged to use the following contact details for making reservations, confirming availability, and verifying policy information, particularly regarding third-party bookings and refund policies:

  • Address: 7850 W Grand Pkwy S Suite 150, Richmond, TX 77406, USA
  • Phone: (281) 239-7852
  • Mobile Phone: +1 281-239-7852

Due to the specific and publicly noted issues regarding reservations and customer service at this location, all customers—especially those booking prepaid rentals or through a third party—must call one of the listed phone numbers directly to confirm their reservation status and vehicle availability prior to their scheduled pickup time to avoid potential disappointment or logistical failure.

What is Worth Choosing?

Budget Car Rental in Richmond, TX, is objectively worth choosing for the Texas user who values the diversity of vehicle options, especially large vans, and requires specific payment flexibility or military discounts. The Richmond branch is backed by the resources of a major national brand, which generally guarantees a well-maintained, large fleet, and established corporate policies. The ability to rent a 12- or 15-passenger van locally is a major advantage for community members planning group activities.

The on-site features, such as military discounts, wheelchair accessibility, and accepting debit/NFC payments, make it highly convenient and inclusive. These factors make it an excellent choice for a family reunion, a large church group outing, or a member of the armed services.

However, based on public feedback, local Texans must be proactive when dealing with this specific branch. The key to a successful experience here is to utilize the available features—such as the military discount and the accessible location—while diligently mitigating the documented operational challenges. This means: (1) Always call to reconfirm your reservation the day before pickup, especially if booking through a third party, and (2) Be fully aware of the corporate policy that often results in no refund for prepaid rentals returned early. By taking these preemptive steps, customers can leverage the national brand's benefits and extensive fleet options successfully.

Budget Car Rental Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

Budget Car Rental Location

Budget Car Rental

7850 W Grand Pkwy S Suite 150, Richmond, TX 77406, USA

Budget Car Rental Reviews

An average rating of ★3.2 from 101 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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