Cathay Express Transportation/ Ambulette

- 130-30 31st Dr Unit 506, Flushing, NY 11354

For many New Yorkers, especially those with mobility challenges or specific medical needs, reliable and compassionate transportation is an absolute necessity. Cathay Express Transportation/Ambulette, located in Flushing, Queens, stands out as a dedicated provider of such vital services. Unlike traditional car rental agencies that cater to general self-drive needs, Cathay Express specializes in non-emergency medical transportation and private assisted transport, ensuring that individuals who require extra care can travel safely and comfortably to their appointments, family gatherings, or other essential destinations.

In a bustling metropolis like New York, navigating with limited mobility or after a medical procedure can be incredibly daunting. Cathay Express Transportation/Ambulette aims to alleviate this burden by offering a service built on professionalism, empathy, and efficiency. Their commitment to making customers "feel safe and well taken care of," as highlighted by positive reviews, underscores their focus on the human element of transportation, which is paramount for their clientele. They bridge a crucial gap, providing a much-needed link between homes, medical facilities, and other locations for those who cannot easily utilize standard public or private transportation.

Cathay Express Transportation/Ambulette is conveniently located at 130-30 31st Dr Unit 506, Flushing, NY 11354, USA. This address places it in a central and well-connected part of Flushing, Queens, a vibrant and diverse neighborhood known for its extensive commercial and residential areas.

For New Yorkers utilizing public transportation, the location offers excellent accessibility. Flushing-Main Street, a major transportation hub for the 7 subway line and numerous MTA bus routes, is relatively close. From Flushing-Main Street, various local bus lines (such as the Q20A/B, Q25, Q44-SBS) operate throughout the area, providing convenient connections to 31st Drive. The Long Island Rail Road (LIRR) also serves Flushing-Main Street, making it easily reachable from other parts of Queens, Manhattan, and Long Island. This robust public transit network ensures that clients or their caregivers can reach Cathay Express Transportation's office with relative ease, even if they don't have personal vehicles.

For those driving, 31st Drive in Flushing offers good connectivity to major roadways in Queens. Its proximity to the Whitestone Expressway, Northern Boulevard, and the Grand Central Parkway allows for straightforward access from various points across the borough and beyond. This ease of road access is particularly important for a transportation service, ensuring that their vehicles can quickly respond to pick-up requests and efficiently transport clients to their destinations, minimizing travel time and potential delays.

• Non-Emergency Medical Transportation (NEMT): This is a core service, providing transport for patients to and from doctor's appointments, dialysis centers, rehabilitation facilities, hospitals (for discharges/non-urgent transfers), and therapy sessions.
• Wheelchair Accessible Ambulette Service: They specialize in vehicles equipped with ramps or hydraulic lifts to safely accommodate individuals using wheelchairs, ensuring comfortable and secure transport.
• Stretcher Transport: For patients who need to remain reclined or on a stretcher during transit, Cathay Express provides appropriately equipped vehicles and trained personnel.
• Door-to-Door and Assisted Boarding Service: Their highly trained two-person crew offers comprehensive assistance, including helping clients from their residence (even up and down stairs using proper techniques and equipment, as mentioned in a review) into the vehicle and safely into their destination.
• Private Trips and Shuttle Services: Beyond medical transport, they offer private shuttle services for individuals or groups, which can include transportation to airports, social events, or other personal destinations, often using a fleet that may include vans.
• Bariatric Ambulette Transport: Specialized services for bariatric patients, ensuring safe, private, and dignified transportation.
• 24/7 Availability: They offer services around the clock, including weekends and holidays, demonstrating a commitment to being available for urgent or late-night needs.
• Coordination with Healthcare Facilities: They can coordinate timely and safe transportation for patients heading home from hospitals or to recovery centers.

• Exceptional Customer Service: As consistently praised in reviews, Cathay Express is known for its "great customer service," "professionalism and warm attitude," and staff who are "kind and caring." The willingness of management (like Max) and the owner to resolve issues and go "out of their way to make sure my daughter will no longer have any issues" showcases their dedication.
• Highly Trained and Compassionate Staff: Drivers are trained in CPR/First Aid, defensive driving, and specialized techniques for assisting patients, including stair assistance. They prioritize making clients feel "safe and well taken care of."
• Specialized and Well-Equipped Fleet: Their vehicles are designed for comfort and safety, featuring Braun Hydraulic wheelchair lifts, high roofs, ramps, and rear AC/heating units. They can accommodate wheelchairs, stretchers, and often multiple passengers, including family members.
• Reliability and Punctuality: While acknowledging that "things got off to a rough start" in one review, the ultimate resolution and the overall positive sentiment suggest a strong commitment to punctuality for critical medical appointments.
• Personalized Care: The attention to individual needs, such as assisting with multiple flights of stairs for a post-surgery patient, highlights their tailored approach to care.
• Comprehensive Service Area: They serve various destinations all over the five boroughs, ensuring broad accessibility for New Yorkers.
• Accepts Various Payment Methods: They accept most major insurance companies, credit cards, and private payments, increasing accessibility for diverse clients.

Address: 130-30 31st Dr Unit 506, Flushing, NY 11354, USA

Phone: (212) 261-5555

Mobile Phone: +1 212-261-5555

For New Yorkers, Cathay Express Transportation/Ambulette in Flushing, Queens, is an exceptionally suitable and crucial service, particularly for those with specialized transportation needs. In a city where navigating can be challenging even for the able-bodied, having a dedicated and compassionate service for individuals with mobility limitations or medical conditions is invaluable. Their specialization in non-emergency medical transportation means they are equipped with the right vehicles (wheelchair and stretcher accessible) and, more importantly, with drivers who are professionally trained to provide the necessary assistance, ensuring safety and comfort.

The glowing customer testimonials are a powerful indicator of their suitability. Stories of drivers providing "great technique" for carrying a post-surgery patient up stairs, and management going "out of their way to make sure my daughter will no longer have any issues," highlight a level of customer care that goes above and beyond. This personalized attention and problem-solving approach foster immense trust and peace of mind for families relying on these services. For those seeking reliable, professional, and genuinely caring transport for medical appointments, hospital discharges, or even private assisted trips, Cathay Express Transportation/Ambulette offers a vital solution. Its accessible Queens location further enhances its practicality for a large segment of the New York population, making it a highly recommended partner for essential mobility needs.

Cathay Express Transportation/ Ambulette

130-30 31st Dr Unit 506, Flushing, NY 11354, USA