Dollar Car Rental - Laurel Dollar

- 14705 U.S. Rte 1 Suite B, Laurel, MD 20707

For residents of Maryland, particularly those in the Laurel area, securing a car rental can be an integral part of their travel plans, whether for business, leisure, or as a temporary solution. While a variety of car rental options exist, understanding the specific operations and customer experiences of each local branch is crucial for a smooth and satisfactory rental process. This article aims to provide a clear and factual overview of the Dollar Car Rental - Laurel Dollar location at 14705 U.S. Rte 1 Suite B, Laurel, MD, from the perspective of a local Marylander seeking reliable transportation. We will delve into its location, services, and highlight key customer feedback to offer a comprehensive picture.

The Dollar Car Rental - Laurel Dollar branch is located at 14705 U.S. Rte 1 Suite B, Laurel, MD 20707, USA. This address places it directly on U.S. Route 1 (Baltimore Avenue), a major north-south artery connecting Laurel to various surrounding communities in Prince George's County. Its location on such a prominent roadway generally makes it accessible for drivers coming from nearby areas like Beltsville, College Park, and even parts of Howard County. U.S. Route 1 also provides convenient connections to major interstate highways such as I-95, facilitating travel to other parts of Maryland and beyond. While the exact suite location within the address might require clear signage for easy identification upon arrival, the overall placement on a primary road is advantageous for local customers. It's important for customers to be aware of the specific operating hours, as these can significantly impact pickup and drop-off plans. According to online data, the Laurel Dollar location's typical operating hours are Monday to Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 12:00 PM, with Sundays being closed. These hours are critical for planning your rental.

Dollar Car Rental, as a well-known brand, generally offers a range of services designed to meet diverse customer needs. While specific offerings can vary by location, the Laurel Dollar branch typically provides:

• Standard Car Rentals: Vehicles available for daily, weekly, and potentially monthly rental periods, catering to short-term and temporary transportation requirements.
• Diverse Vehicle Classes: A selection of car types, commonly including economy cars (such as Chevrolet Spark), compacts (like Ford Focus), mid-size, full-size sedans (like Chevrolet Malibu, a popular choice at this location), and SUVs. This variety aims to provide options for different travel needs and budgets.
• Online Booking System: The ability to book rental cars online through the Dollar Car Rental website, allowing customers to reserve their preferred vehicle in advance.
• Optional Protection Products: Various supplemental protection plans, such as Damage Waiver (DW) to limit or waive responsibility for vehicle damage, and other coverage options, are usually available for purchase.
• Refueling Policies: Standard options for fuel include pre-purchasing a tank, refilling the tank before return, or having Dollar refuel it for a charge upon return.
• Additional Driver Options: Policies for adding extra authorized drivers to the rental agreement, typically with specific age and licensing requirements and potential fees.
• Roadside Assistance: Dollar generally offers Premium Emergency Roadside Service (PERS) as an optional add-on, covering issues like flat tires, dead batteries, lockouts, and out-of-fuel situations.

For Maryland locals considering Dollar Car Rental - Laurel Dollar, it is crucial to review recent customer experiences, as these provide direct insights into the operational highlights and potential challenges of this specific branch. Based on available feedback, here are some key points:

• Discrepancies in Operating Hours and Online Booking: A significant concern highlighted by a customer is the discrepancy between online booking availability and actual branch closing times. The customer reported being able to book a rental for a 5:30 PM pickup, even though the branch reportedly "closes at 5." This resulted in being unable to retrieve the pre-paid rental car. This indicates a potential issue with the synchronization between the online booking system and the local branch's actual operating hours, or a lack of clear communication to customers during the booking process or phone calls.
• Communication Challenges: The customer also noted that a phone representative "NEVER mentioned they close earlier than my scheduled reservation time," implying a lack of proactive communication about critical operational details. This can lead to significant inconvenience and frustration for customers who rely on accurate information.
• Impact on Pre-Paid Reservations: The experience of paying for a rental online and then being unable to pick it up due to unexpected closing hours is a major negative highlight. This directly impacts customer trust and can lead to financial and logistical headaches.
• Importance of Verifying Hours: This feedback underscores the critical importance for customers to independently verify the exact operating hours of the specific branch, especially if their pickup or drop-off time is close to closing. It suggests that relying solely on online booking times might lead to issues.

For those in Maryland looking to contact Dollar Car Rental - Laurel Dollar for reservations or inquiries, here are the provided details:

Address: 14705 U.S. Rte 1 Suite B, Laurel, MD 20707, USA

Phone: (301) 317-3601

Mobile Phone: +1 301-317-3601

For Maryland locals, choosing a car rental service involves balancing convenience, cost, and reliability. While Dollar Car Rental is a recognized brand with a convenient location on U.S. Route 1 in Laurel, the specific feedback from a recent customer highlights a critical operational issue regarding booking discrepancies and communication about closing hours. This can lead to significant inconvenience, especially for those who pre-pay for their rentals and plan their schedules accordingly. While the branch aims to offer competitive rates and a range of vehicles, the experience shared by the customer underscores the need for extreme caution when making online reservations, particularly for pickup times close to the stated closing hours. For Marylanders, reliability and clear communication are paramount. Therefore, while Dollar Car Rental - Laurel Dollar offers a local presence and standard services, prospective renters are strongly advised to confirm operating hours directly with the branch via phone, especially after booking online, to avoid potential issues and ensure a smooth rental experience. This due diligence will help locals make a truly informed decision for their transportation needs.

Dollar Car Rental - Laurel Dollar

14705 U.S. Rte 1 Suite B, Laurel, MD 20707, USA