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Dollar Car Rental - Manhattan - Greenwich Village ico

Dollar Car Rental - Manhattan - Greenwich Village
- 99 Charles St, New York, NY 10014

Car rental agency ★3.0

99 Charles St, New York, NY 10014, USA

3.0
Dear [Customer Service/Support Team],I am writing to formally raise a complaint regarding my recent car rental experience, and to request a full refund for the unjustified charges that occurred. Please refer to the attached documents for reference:• Rental Record (RR): 981682645• Reservation Number (RES): L2460863330According to my reservation, the total rental cost was $126.82. I also had a rental certificate for $100, which should have left me with a balance of $26.82, plus $28 for EZ Pass and applicable taxes. However, due to vehicle unavailability at pickup, your agent charged me a total of $268.52, which is unacceptable.Summary of the Incident:On the scheduled day, I arrived at the Dollar Car Rental – Greenwich Village branch to pick up the reserved car. Your representative informed me there were no cars available and even advised me to look elsewhere, saying I was second on the waiting list.Eventually, she offered me a minivan at the 52nd Street location and said I had to pay for the upgrade, even though the lack of the reserved vehicle was not my fault. When I questioned this, she assured me I would be compensated.Further to this:• The car had less than half a tank, and she told me I could return it at any fuel level.• Due to the delay and the extra commute, I lost valuable hours of my day. She told me I could return the car late (by 2:00 PM), and even said she would confirm with her manager and call me back.• She also promised to deduct $20 for the Uber trip to the 52nd Street office (actual cost was $30), but nothing was deducted.• The next day, when I went back to follow up, I was told the manager wasn’t in, but I could return the vehicle by 2:30 PM.• I returned the car at 2:29 PM (confirmed by return lot cameras). When I went inside, the agent was not there. Another staff member, claiming to be the manager, said he would follow up and call me back. He never did.When I later received my receipt, I was shocked to see that I was charged for two full days, among other questionable charges.I am requesting a refund for the following:1. $30 – Uber fare from Greenwich to 52nd Street office2. $40 per day upgrade charges – for a car I never requested3. $28 – EZ Pass charge for the second day4. $48.45 – for the 3 extra hours, despite prior agreement and on-time return5. All duplicate charges and inflated fees6. I had requested only basic coverage, yet I was charged moreThis situation was handled unprofessionally from start to finish, and I am deeply dissatisfied. I am not requesting another rental certificate — I will not rent from you again due to this experience.Please review this matter urgently and process a full refund for the additional charges incurred. - Ahmed Okba
Dollar Car Rental - Manhattan - Greenwich Village Overview Photos Intro Detail Location Reviews

Dollar Car Rental - Manhattan - Greenwich Village Photos

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Dollar Car Rental - Manhattan - Greenwich Village Introduce

For residents of New York City, the need for a car often arises for various reasons – from weekend escapes upstate, to family visits in neighboring states, or simply for those times when public transport just won't cut it. Finding a convenient and reliable car rental service in Manhattan can be a unique challenge, given the city's dense urban landscape and diverse transportation options. This article aims to provide a clear and factual overview of Dollar Car Rental - Manhattan - Greenwich Village, located at 99 Charles St, New York, NY 10014, offering insights to help New Yorkers make an informed decision about their next car rental.

We understand that choosing a car rental service involves more than just finding the cheapest price; it's about reliability, customer service, and a smooth experience. While Dollar Car Rental is a well-known name in the industry, and its Greenwich Village location offers a central point for pickup, recent customer experiences have highlighted certain aspects that potential renters should be aware of. This guide will delve into the specifics of its location and accessibility, the services typically offered by Dollar, and address some of the concerns raised by real customers, ensuring you have a comprehensive picture before you book. Our goal is to equip you with the knowledge to navigate your car rental needs effectively in the always-on city of New York.

Location and Accessibility

Dollar Car Rental - Manhattan - Greenwich Village is conveniently situated at 99 Charles St, New York, NY 10014, USA. This address places it in the heart of Greenwich Village, a vibrant and historic neighborhood in Lower Manhattan. For many New Yorkers, this location is highly accessible via public transportation. The nearest subway stations, including the 1, 2, 3, A, C, E, B, D, F, M, and L lines, are all within walking distance, making it straightforward for those without their own vehicle to reach the branch. This is a significant advantage for city dwellers who rely on the subway system for their daily commute.

The Greenwich Village location also offers relative ease of access to major roads and tunnels for those planning to drive out of Manhattan. While navigating the dense streets of the Village can be challenging, once you're on the main thoroughfares, you can connect to routes leading to other boroughs or beyond the city limits. The proximity to areas like the West Village, Chelsea, and SoHo means it's a practical choice for residents in these bustling neighborhoods. However, it's always advisable to factor in potential New York City traffic and allow ample time for both pickup and return, especially during peak hours. Understanding the neighborhood's layout and traffic patterns can certainly contribute to a smoother experience when renting from this central location.

Services Offered

  • Vehicle Selection: Dollar typically offers a range of vehicle classes, including compact cars for economical city travel, mid-size sedans, and SUVs, catering to various travel needs and group sizes. Specific availability can vary, so booking in advance is often recommended.
  • Flexible Rental Periods: Renters can usually choose from daily, weekly, or monthly rental options, providing flexibility for short trips or longer-term needs.
  • Optional Insurance and Protection Plans: Like most major car rental companies, Dollar offers various insurance products such as Loss Damage Waiver (LDW), Liability Insurance Supplement (LIS), and Personal Protection Plan (PPP) to provide coverage during the rental period. It's advisable for customers to review their personal auto insurance policies to avoid duplicate coverage.
  • Additional Equipment: For an extra fee, customers can typically rent GPS navigation systems to aid with directions, and child safety seats (infant, toddler, and booster) to ensure the safety of young passengers.
  • Roadside Assistance: Standard car rental services usually include some form of roadside assistance in case of mechanical issues with the rental vehicle.
  • Online Booking and Account Management: Dollar provides an online platform where customers can easily make reservations, review their bookings, and manage their rental details.
  • Toll Payment Solutions: Services like EZ Pass are often offered or included (with associated fees) to simplify toll payments on New York's extensive network of bridges, tunnels, and highways.
  • Payment Options: While major credit cards are universally accepted, policies regarding debit cards can vary by location and vehicle type; it's recommended to confirm acceptance prior to rental, especially for deposits.

Features / Highlights

  • Prime Greenwich Village Location: The address in Greenwich Village makes it very convenient for locals residing in or near Lower Manhattan, reducing travel time to pick up a vehicle.
  • Variety of Car Classes: Despite potential availability issues, the intention is to offer a selection of vehicles from compact to SUVs, aiming to meet diverse customer needs.
  • Online Reservation System: The ability to book and manage reservations online provides a level of convenience for planning ahead.
  • Standard Rental Protections: The availability of various insurance and protection plans is a standard feature designed to give renters peace of mind.
  • Access to City Outskirts: Its location provides a launching point for journeys out of Manhattan towards popular upstate destinations, the Jersey Shore, or other tri-state area attractions.

Contact Information

Address: 99 Charles St, New York, NY 10014, USA

Phone: (866) 434-2226

Mobile Phone: +1 866-434-2226

Conclusion: Why this place is suitable for locals

For New Yorkers seeking a car rental solution, the Dollar Car Rental - Manhattan - Greenwich Village location offers a highly convenient access point, especially for those living in or frequently visiting Lower Manhattan. Its proximity to numerous subway lines makes it an attractive option for urban dwellers who typically rely on public transportation but occasionally require a personal vehicle. This ease of access can significantly streamline the process of picking up and returning a car, a major benefit in a city where every minute counts.

While recent customer feedback indicates that challenges can arise, particularly concerning vehicle availability and customer service, the core appeal of this location remains its strategic placement. For a local planning a weekend trip upstate, a move requiring a larger vehicle, or simply needing temporary transportation, the ability to rent from a central Manhattan location is invaluable. The range of vehicle classes available (when in stock) means that various needs, from fuel-efficient city driving to more spacious family excursions, can theoretically be accommodated.

However, it is crucial for New Yorkers considering this branch to plan meticulously. Confirming reservations well in advance, re-confirming closer to the pickup time, and understanding all terms and conditions (including potential charges for upgrades or late returns) are vital steps to mitigate potential frustrations. While the ideal experience of seamless service and guaranteed vehicle availability is always the goal, being prepared for the realities of urban car rental can help New York locals make the most of what Dollar Car Rental - Greenwich Village has to offer, ultimately enabling them to explore beyond the city limits with greater freedom and flexibility.

Dollar Car Rental - Manhattan - Greenwich Village Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Payments

  • Credit cards
  • Debit cards

Dollar Car Rental - Manhattan - Greenwich Village Location

Dollar Car Rental - Manhattan - Greenwich Village

99 Charles St, New York, NY 10014, USA

Dollar Car Rental - Manhattan - Greenwich Village Reviews

An average rating of ★3 from 163 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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