Dupage Medicar Transportation

- 15507 Illinois Rte 59, Plainfield, IL 60544

For many residents across Illinois, particularly those residing in Dupage County and its surrounding areas, the need for specialized transportation is a crucial aspect of accessing healthcare and maintaining independence. Standard taxi services or ride-sharing apps often fall short when it comes to accommodating individuals with mobility challenges, those requiring assistance to and from medical appointments, or seniors needing safe and reliable transport. In Plainfield, IL, Dupage Medicar Transportation aims to fill this vital role by offering non-emergency medical transportation (NEMT) services.

Dupage Medicar Transportation positions itself as a service that makes travel "safe and easy" for senior citizens, persons with disabilities, and anyone else who cannot easily travel on their own. Their stated mission is to provide convenient, reliable, and safe non-emergency transportation. However, it is essential for local users in Illinois to understand the full scope of their services and to consider all available public feedback when making transportation choices. This article will delve into Dupage Medicar Transportation's offerings, their location, and important customer experiences to provide a comprehensive overview for the Illinois community.

Dupage Medicar Transportation is located at 15507 Illinois Rte 59, Plainfield, IL 60544, USA. This address places the company along a major state route, Illinois Route 59, which is a significant north-south arterial road running through numerous suburbs in the western Chicago metropolitan area, including Naperville, Aurora, and Joliet. Plainfield itself is a growing community in Will and Kendall Counties, though the business name suggests a primary focus on Dupage County, indicating their service area extends beyond their immediate physical location.

For residents of Plainfield and neighboring communities such as Joliet, Naperville, and Oswego, the location along Route 59 provides good road accessibility for their operational base. However, for a transportation service, the "accessibility" is primarily defined by their ability to reach their clients. Dupage Medicar Transportation's services are inherently designed to provide door-to-door transportation, meaning their vehicles will pick up clients directly from their homes, medical facilities, or other designated locations. Therefore, while their physical address is their administrative and operational hub, their true accessibility is measured by their service reach throughout Dupage County and beyond in the Illinois region.

Dupage Medicar Transportation offers personalized non-emergency transportation services designed to meet various travel needs, particularly for those with medical or mobility considerations. Their services aim to be convenient, reliable, and hassle-free.

• Medical Appointments Transportation: This is a cornerstone of their service. They provide transportation to various medical facilities for:
  • Routine doctor's appointments.
  • Dialysis appointments.
  • Chemotherapy sessions.
  • Rehabilitation and therapy appointments.
  • Hospital discharges (non-emergency).
  • Pharmacy pickups.
• Transportation for Individuals with Disabilities: Dupage Medicar aims to provide "personalized transport care for people with disabilities," focusing on secure and safe journeys tailored to their needs to make traveling easier.
• Senior Transportation: Their service is also specifically designed for senior citizens, offering "safe, reliable rides tailored to seniors' needs," with an understanding of the desire for independence and peace of mind.
• Transportation to Adult Day Care Centers: They facilitate transport to and from adult day care centers, supporting caregivers and ensuring participants can attend their programs.
• Private Family Events: Beyond medical needs, Dupage Medicar Transportation extends its services to include transport for "private family events," acknowledging that accessible transportation is needed for social and personal engagements as well. This service provides flexibility for clients who need reliable transport for non-medical reasons.
• General Transportation: They also provide "a reliable and safe transportation solution for personal errands, business appointments, and social events," ensuring a comfortable and stress-free journey for seniors, individuals with disabilities, and anyone needing dependable transportation. This suggests a broader scope beyond strictly medical-related trips.
• Comprehensive Pick-up and Drop-off Services: They offer "comprehensive pick-up and drop off services," implying a door-to-door or even door-through-door level of assistance, helping clients from their starting point to their destination.

Dupage Medicar Transportation's website outlines its commitment to safety, reliability, and convenience for its clients. However, the provided customer reviews present a significant counterpoint to these stated aims.

• Stated Commitment to Safety and Reliability: The company website emphasizes "non-emergency transportation services that are safe, reliable, and convenient." They highlight their understanding of the "numerous challenges" faced by seniors and people with disabilities when traveling, aiming to "eliminate these challenges."
• Focus on Non-Emergency Medical Transportation: Their specialization in NEMT is a key feature, indicating that they understand the specific needs of patients and the importance of timely arrivals for medical appointments.
• Website Information for Clients: Their website provides options to "Request a Quote" and "Refer a Client," suggesting a structured approach to engaging with potential customers and community partners.

However, the provided customer reviews introduce significant negative highlights:

• Allegations of Unethical Business Practices: The reviews strongly allege that a person claiming to be the owner, Ybenez Paul Fernan, "backed out of a deal" to sell a wheelchair van intended for donation to a family with paralyzed children, instead selling it to someone else. The reviews label this behavior as "Greedy not a genuine person." This specific and repeated negative feedback is a serious concern, as it directly impacts the perception of the business's integrity and trustworthiness.
• Impact on Charitable Endeavors: The nature of the alleged broken deal (involving a donation to a family in need) amplifies the severity of the negative review, suggesting a lack of consideration beyond profit.

While the company's stated services are highly valuable to the community, the provided reviews suggest a stark contrast between stated mission and reported actions, particularly regarding business ethics. Potential clients should be aware of this discrepancy.

For inquiries, to request a quote for services, or to schedule transportation, please use the following contact details for Dupage Medicar Transportation:

Address: 15507 Illinois Rte 59, Plainfield, IL 60544, USA

Phone: (630) 985-6892

Mobile Phone: +1 630-985-6892

For residents across the Illinois region, particularly in Dupage County and surrounding areas like Plainfield, the availability of specialized transportation services like Dupage Medicar Transportation addresses a critical need. For seniors, individuals with disabilities, and those requiring transport to medical appointments, non-emergency medical transportation (NEMT) is often indispensable. These services theoretically offer the safety, reliability, and accessibility that standard transportation options might lack, thereby supporting independence and access to vital healthcare and social activities within the community. In principle, Dupage Medicar Transportation aims to provide these essential services, making life easier and safer for its target clientele in Illinois.

However, the suitability of Dupage Medicar Transportation for locals is significantly impacted by the highly critical customer reviews provided. The repeated allegations of a person claiming to be the owner reneging on a deal to sell a wheelchair van intended for a charitable donation, and being labeled as "greedy" and "not a genuine person," raise serious questions about the ethical conduct and trustworthiness of the business. For a service that inherently deals with vulnerable populations and often involves pre-payment or sensitive arrangements, trust and reliability are paramount. These specific reviews create a strong cautionary note for any potential client.

While the stated services (NEMT, senior transport, accessible vehicles) are undeniably beneficial to the community, the profound negative feedback cannot be overlooked. Therefore, for locals in Illinois considering Dupage Medicar Transportation, it is strongly advised to exercise extreme caution and conduct thorough due diligence. This should include:

• Directly inquiring about their policies, particularly regarding scheduling, pricing, and any agreements.
• Seeking out a wider range of recent reviews from various sources to gain a more balanced perspective, if available.
• Verifying their credentials, licensing, and insurance to ensure compliance with Illinois state regulations for medical transportation.
• Considering other NEMT providers in the Dupage County and Plainfield area and comparing their reputations and service offerings before making a commitment.

In conclusion, while Dupage Medicar Transportation purports to offer a much-needed service for the Illinois community, the highly negative and specific customer feedback provided suggests that prospective clients should proceed with significant awareness and caution, prioritizing their safety and ensuring transparent, reliable service from any transportation provider they choose.

Dupage Medicar Transportation

15507 Illinois Rte 59, Plainfield, IL 60544, USA