Eleos

- 2531 Evergreen Dr, San Bruno, CA 94066

For many residents of San Bruno, California, and the broader San Mateo and San Francisco counties, ensuring safe, reliable, and comfortable transportation for individuals with limited mobility is a significant concern. Unlike traditional car rental agencies that provide vehicles for general use, specialized non-emergency medical transport (NEMT) services cater to a unique and critical need: getting patients to and from their medical appointments, rehabilitation centers, and assisted living residences. This article focuses on Eleos, located at 2531 Evergreen Dr in San Bruno, providing a detailed overview of their services and highlighting important considerations for local users in the California region. It's essential for families and caregivers to understand the nature of Eleos's offerings and the experiences of previous customers to make an informed decision when in a vulnerable situation.

Eleos Mobility, as they identify themselves, operates within the crucial sector of Non-Emergency Medical Transportation. This service is distinct from ambulance services, which handle emergencies, and also differs from standard taxi or ride-share services, which may not have the specialized equipment, trained personnel, or appropriate protocols for transporting individuals who are wheelchair-bound, on a gurney, or require specific assistance. NEMT ensures that patients can safely and comfortably reach their scheduled medical appointments, including doctor's visits, dialysis, physical therapy, hospital discharges, and transfers to long-term care facilities. For families in California dealing with aging loved ones, individuals recovering from surgery, or those with permanent mobility challenges, a reliable NEMT provider like Eleos offers invaluable peace of mind and ensures continuity of care. However, as customer reviews indicate, understanding their operational practices, particularly concerning payment and tipping, is crucial for a complete picture.

Eleos is situated at 2531 Evergreen Dr, San Bruno, CA 94066, USA. This address places them within San Bruno, making them well-positioned to serve the immediate community and extend their services across San Mateo and San Francisco counties. For individuals and families in the Bay Area, having a local and accessible medical transport service is incredibly convenient. Their location in San Bruno allows for efficient dispatching to various hospitals, medical clinics, residential homes, and rehabilitation centers throughout their service area. While clients typically rely on Eleos to pick them up directly from their location rather than visiting the office, the central address ensures operational efficiency and quick response times within their service radius. When booking a service, it is always recommended to confirm their service area and scheduling capabilities for your specific location within California to ensure they can meet your transport needs.

Eleos specializes in providing compassionate, highly trained, punctual, and safe non-emergency medical transportation. Their services are specifically tailored to individuals with varying mobility needs, ensuring a focus on safety, comfort, and reliability. Based on their official website and customer reviews, their core services include:

• Wheelchair Transportation: This is a primary service for individuals who are wheelchair-bound. Their vehicles are equipped with specialized lifts or ramps to facilitate safe and easy boarding and disembarking, ensuring that clients can be transported securely to and from medical appointments, dental appointments, dialysis, or other procedural appointments, or simply anywhere they need to go.
• Gurney Transport: For patients who require transportation in a supine (lying down) position due to their medical condition, Eleos provides gurney-equipped vehicles. Their staff are trained to safely transfer and transport individuals using high-end transfer cots.
• Stair Assist: Recognizing that not all locations have ramps or elevators, Eleos offers stair assist services. They utilize a two-man stair assist if their stair lift machine is not appropriate for a client's specific stairs, prioritizing the safety of both clients and staff.
• Hospital Discharges: They frequently assist with patient discharges from hospitals to their homes, assisted living residences, or other care facilities, ensuring a smooth transition during what can be a stressful time for families.
• Doctor and Dental Appointments: Eleos provides transport to and from routine and specialized medical and dental appointments, ensuring patients reach their healthcare providers punctually.
• Dialysis Appointments: They offer reliable transportation for individuals with regular dialysis treatments, understanding the critical nature of these recurring appointments.
• Compassionate and Trained Staff: Eleos prides itself on having compassionate, highly trained, and punctual staff who specialize in safety and reliability, ensuring clients feel well taken care of.
• Service Area: They explicitly state that they serve San Mateo and San Francisco counties.

Eleos aims to provide a high level of service in the NEMT sector. However, customer experiences highlight specific features and practices that prospective clients in California should be aware of:

• Competent Transport Service: Customers acknowledge that Eleos does a "good job in moving" patients, indicating their core transport function is performed effectively and safely, especially for individuals requiring specialized equipment like gurneys or wheelchairs.
• Punctual and Professional Staff (Core Service): While specific aspects of their business practices are criticized, the staff involved in the actual transport are noted for being professional during the move. Eleos's website states they pride themselves on "compassionate, highly trained, punctual staff that specialize in safety and reliability."
• Referral from Medical Facilities: The fact that "Peninsula Hospital provided their info" suggests that Eleos is a recognized and referred provider by healthcare institutions, lending a degree of credibility to their service quality, at least from a logistical standpoint.
• Immediate Payment Expectation: A notable feature, and a point of concern for customers, is their practice of asking for payment "right there and then" upon completion of the service.
• Preference for Cash/Check: Customers reported being asked to pay by cash "if possible," or by check, which deviates from standard invoicing practices for medical transport.
• Unconventional Payment Processing: The practice of taking a "photo of my debit card" for payment processing, with a verbal assurance of deletion, is highly unusual and raises significant security and privacy concerns for many individuals.
• Inappropriate Tipping Requests: A major highlight of concern is the direct request for a tip, including pushing for a specific percentage ("20%?"), while the patient is still in transit or in a vulnerable state (e.g., "while my dad was still on the transport gurney"). This practice is widely considered unprofessional and insensitive, especially in a crisis situation.
• Lack of Traditional Invoicing: Customers expressed a preference for traditional invoicing, indicating that its absence negatively impacts the overall service perception, despite the transport itself being well-executed.

To contact Eleos for their non-emergency medical transport services, including scheduling or inquiries, you can use the following information:

• Address: 2531 Evergreen Dr, San Bruno, CA 94066, USA
• Phone: (650) 278-7774
• Mobile Phone: +1 650-278-7774
• Email: info@eleosmobility.com (as per their website)

It is highly recommended that prospective clients call Eleos directly to discuss their specific transportation needs, confirm service availability, and thoroughly clarify all payment procedures, including accepted payment methods, timing of payment, and any expectations regarding gratuities, before confirming a service.

For locals in San Bruno, California, and throughout San Mateo and San Francisco counties, Eleos provides a vital service in non-emergency medical transportation, particularly for individuals requiring wheelchair or gurney assistance. Their ability to safely and punctually transport patients, even during times of crisis, is acknowledged by customers. Their compassionate and trained staff also contribute to ensuring patients feel secure and well-cared for during transit. However, potential users in California must be fully aware of the distinct business practices highlighted in customer reviews, particularly concerning immediate payment requests, unconventional debit card handling, and direct solicitation for tips during vulnerable moments. While the core transport service appears competent, these operational aspects significantly impact the overall customer experience and perception of professionalism. For Virginians, it's essential to understand that while Eleos's NEMT service is specific to California, the principle of transparent business practices is universal. Therefore, locals considering Eleos should prioritize clear communication about all financial aspects upfront to ensure a service experience that aligns with their expectations for professionalism and ethical conduct, especially when dealing with sensitive medical transport needs. Transparency in billing is a key factor for trust, particularly in services catering to vulnerable populations.

Eleos

2531 Evergreen Dr, San Bruno, CA 94066, USA