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Carvel Car RentalCar Rental Near MeCaliforniaLos Angeles CountyTorranceCar Rental in Hawthorne BoulevardEnterprise Rent-A-Car
Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 20625 Hawthorne Blvd, Torrance, CA 90503

Car rental agency, Van rental agency ★4.0

20625 Hawthorne Blvd, Torrance, CA 90503, USA

4.0
I got into a minor accident and had to get a rental car via Geico. It was a HORRIBLE experience. First they didn’t even ask what time of car I would be interested they show up with a large SUV! I drive a Chevy Malibu. The rep tells me just drive it around the block and see if you get used to it after I told her right away this car is too big. Then she said that’s all they have and will call me back. She also went on about getting insurance for the car telling me EVERYONE gets it and once I return the car I get refunded for the insurance. I work at home so wasn’t going to be using the car much but since she reassured me I get the money back I said ok. I ended up calling Enterprise Thursday afternoon since the rep NEVER called back. I was told them we will call you tomorrow so you can exchange the car. Once again NO ONE bothers to call. I ended up going down there on Saturday to exchange the car. Turn a few days later I see Enterprise took out $187 out of my account. No one called , no one sent any email explaining the charges or had my permission to take money out of my car. My car was still in the shop. So o ex again I had to call and spoke with the manager who said you don’t get a refund in your insurance and informed him his employee LIED and lead me to believe I would. I wanted to cancel the insurance and was told I had to bring the car in to cancel the insurance. Luckily my repair shop had my repairs completed earlier than they first says. I called the manager again and was told I would get credit for some date and said ALL OF IT since it was ILLEGAL and FRAUDULENT to charge and take money out of an account without a call or any paperwork with my approval. The final call we had where I finally got a refund he was so robotic with his responses and just kept saying the same thing over and over. He also laughed a few times like my situation was funny. He do blamed the repair shop for getting my car done earlier. I guess he was upset he couldn’t charge me more. I wouldn’t recommend these people to anyone and I even spoke with their corporate office as well. They said they go the “ extra mile “ for customers but that is BS. They don’t care about customers and made my situation more stressful and frustrating. They all need to be retrained in what great customer service is. - Candy Liggett
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

For residents and visitors in the bustling Southern California region, particularly around Torrance, the need for reliable and accessible transportation is a constant. Whether your personal vehicle is temporarily out of service due to an unexpected accident or routine maintenance, or you're planning a weekend getaway along the beautiful California coast, a dependable car rental service is often essential. Enterprise Rent-A-Car, a widely recognized name in the industry, operates a branch on Hawthorne Boulevard in Torrance, aiming to serve these diverse mobility needs. As part of a vast network, this Enterprise location typically offers a broad selection of vehicles, from compact cars ideal for city driving to spacious SUVs for family adventures. While individual experiences can vary, the overall goal of Enterprise is to provide a comprehensive car rental solution that helps you stay on the go, addressing the unique demands of life in Torrance and the greater Los Angeles area.

The Enterprise Rent-A-Car branch in Torrance is conveniently located at 20625 Hawthorne Blvd, Torrance, CA 90503, USA. Hawthorne Boulevard is a major commercial artery in the South Bay, making this location highly accessible for residents of Torrance and surrounding communities like Redondo Beach, Gardena, and Lomita. Its placement on this prominent boulevard means it's generally easy to find and reach by car from various parts of the region. For those whose vehicles are in local repair shops, the proximity of this Enterprise branch can be a significant convenience for acquiring a temporary replacement car. While not an airport location, its central spot within Torrance ensures that it is well-connected to local transportation networks. Enterprise also generally offers a pick-up service for customers within a certain radius, further enhancing its accessibility for locals who might not have immediate transportation to the branch. This strategic placement is designed to integrate seamlessly into the daily lives and travel plans of Californians, minimizing hassle and maximizing convenience.

Enterprise Rent-A-Car generally offers a comprehensive suite of services and a diverse fleet to meet various customer requirements. At the Torrance branch, you can typically expect the following:

  • Wide Range of Vehicles: A broad selection of vehicles is usually available, including economy cars, compact cars, mid-size and full-size sedans, SUVs (from compact to full-size), minivans, and trucks. This variety aims to cater to different needs, from individual commutes to family trips and cargo transport.
  • Short-Term and Long-Term Rentals: Flexible rental periods are offered, ranging from daily rentals for quick needs to weekly or monthly options for extended travel, business projects, or long-term vehicle replacements.
  • Insurance Replacement Rentals: A key service for Enterprise, providing temporary vehicles for customers whose cars are out of commission due to accidents or mechanical issues, often working directly with insurance companies.
  • One-Way Rentals: The convenience of picking up a car at the Torrance location and returning it to another Enterprise branch, which can be useful for cross-California journeys or other one-way travel plans (additional fees may apply).
  • Customer Pick-Up Service: Enterprise is well-known for offering a complimentary pick-up service from a customer's home, office, or repair shop to the rental branch within a reasonable distance, enhancing local convenience. It is recommended to call the branch directly to confirm availability.
  • Optional Add-ons and Protections: Customers can typically choose to enhance their rental with options like GPS navigation, child safety seats (infant, toddler, booster), and various protection plans such as Damage Waiver (DW) or Supplemental Liability Protection (SLP).
  • Online Booking and Management: Easy-to-use online platforms are available for hassle-free reservations, modifications, and cancellations, allowing customers to manage their rentals conveniently.

Enterprise Rent-A-Car strives for certain features and highlights across its locations, which are generally aimed at enhancing the customer experience.

  • Commitment to Customer Service: While individual experiences can vary, Enterprise generally emphasizes a strong customer-centric approach. Locations aim for professional and friendly staff who are trained to assist customers efficiently.
  • Vehicle Variety: The breadth of the fleet ensures that customers have options, from fuel-efficient cars for everyday use to larger vehicles for specific travel needs, catering to a wide array of preferences.
  • Convenient Local Access: The presence of neighborhood branches like the one on Hawthorne Boulevard makes it easier for locals to access rental cars without the need to travel to airport locations, which can often involve more complexity.
  • Enterprise Plus Loyalty Program: For frequent renters, the Enterprise Plus program offers benefits such as points earned for every rental, free rental days, and expedited service, making the process smoother and more rewarding over time.
  • After-Hours Return Options: Many Enterprise locations offer an option for after-hours vehicle returns, where keys can be dropped in a secure box, providing flexibility for customers whose schedules extend beyond office hours.
  • Pick-Up Service: The available pick-up service is a significant convenience, especially for customers who are without a vehicle due to repairs or other circumstances, demonstrating Enterprise's commitment to mobility solutions.

For direct inquiries or to manage your reservation with Enterprise Rent-A-Car in Torrance, you can use the following contact information:

Address: 20625 Hawthorne Blvd, Torrance, CA 90503, USA

Phone: (310) 370-5811

Mobile Phone: +1 310-370-5811

For locals in California, especially those residing in Torrance and the surrounding South Bay area, Enterprise Rent-A-Car on Hawthorne Boulevard presents itself as a suitable option for various car rental needs. Its convenient location on a major thoroughfare makes it easily accessible for routine rentals, unexpected vehicle replacements, or planning local excursions. While some individual experiences may highlight areas for improvement, particularly concerning specific customer service interactions or communication about insurance and charges, Enterprise's robust system and commitment to ultimately resolving issues are key factors. The brand's reputation for providing pick-up services to local customers is a significant advantage, particularly for those whose vehicles are in the shop, ensuring continuity of mobility. The availability of a diverse fleet means that whether you need a compact car for daily errands or a larger SUV for a family trip, options are generally available to suit your requirements. For Californians who prioritize convenience, a broad selection of vehicles, and the backing of a large, established rental network that strives for problem resolution, Enterprise Rent-A-Car in Torrance offers a practical and accessible solution to their transportation needs, aiming to keep them moving through the dynamic Southern California landscape.

Enterprise Rent-A-Car Details

  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

20625 Hawthorne Blvd, Torrance, CA 90503, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.1 from 110 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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