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Carvel Car RentalCar Rental Near MeTexasHarris CountyHoustonEnergy CorridorCar Rental in Katy FreewayEnterprise Rent-A-Car
Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 11625 Katy Fwy, Houston, TX 77079

Car rental agency, Van rental agency ★3.0

11625 Katy Fwy, Houston, TX 77079, USA

3.0
I had a reservation for a vehicle that I made 10 days in advance, and my experience with Enterprise Rent-A-Car was incredibly disappointing. Upon receiving the vehicle, I carefully inspected it for any damage, as I opted out of their insurance. I noticed that the front tires looked low, and upon closer inspection, I found cracks on the driver's side front tire and sidewall damage on the passenger side front tire.I approached an employee at the location to express my concerns about the tire pressure, but he dismissed me, insisting that the tread was fine. However, it was clear that the tread on both front tires was bald. When I asked if I could exchange the vehicle, he told me that all vehicles were reserved. This was frustrating because my rental had already been paid for three weeks in advance, which should have guaranteed me another vehicle to exchange into. Other customers with reservations are not guaranteed to pick up the rental they reserved, meaning I should have been a priority since I was there, and my rental was paid for three weeks in advance.Instead of offering a solution, the employee could have informed me about the possibility of going to NTB or Firestone, as they have a contract with those companies. So i call roadside assistance, they directed me to George Bush Intercontinental Airport for an exchange, But they only offered me a Toyota Corolla, an economy-sized car, as a replacement. I was in an SUV and refused to downgrade to a smaller vehicle.Feeling stuck, I visited 11 other Enterprise locations, including the Hobby Airport location. Nine of them said all their cars were reserved, while two offered an exchange for an economy car, either a Toyota Corolla or a Mitsubishi Mirage, which I declined. After calling roadside assistance again, they suggested I go to NTB for tire repairs. Unfortunately, NTB didn't have the tires in stock, and Firestone also informed me that they would need to order them because no one in Houston had those tires available.I ended up wasting 10 hours of my time with no resolution. Enterprise really needs to improve their customer service and ensure their vehicles are safe and roadworthy before renting them out. This experience was unacceptable, and I will not be renting from them again.I contacted you all through the link , but nothing happened. You all can call me - Lawrence
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

Introduction / Overview

For residents and visitors in the greater Houston area of Texas, having reliable and flexible transportation is essential, whether you're navigating the city's vast network of freeways or planning a weekend escape. Enterprise Rent-A-Car, situated conveniently on the Katy Freeway, stands as a premier local provider for both car and van rentals. This location is dedicated to serving the community’s diverse mobility needs, positioning itself as more than just a rental agency but a true local partner in transportation.

As a leading name in the global car rental industry, Enterprise brings a wealth of resources and a commitment to customer service right to the heart of the Texas market. What truly sets this particular branch apart is its dedication to local engagement and inclusivity. The business proudly identifies as women-owned, contributing to the diversity and entrepreneurial spirit that defines Houston. Whether you need a vehicle for a collision repair, a family trip, or simply a temporary replacement, this Enterprise location aims to offer a smooth, friendly, and professional rental experience.

The service model is built around making the process as convenient as possible. From a dedicated pick-up service for local customers to a clear, straightforward rental policy, the branch strives to mitigate the typical stress points associated with renting a vehicle. They understand that when a customer needs a rental, it's often during an already busy or challenging time, such as vehicle maintenance or travel. While customer experiences can vary, as seen in some of the feedback regarding vehicle availability and issue resolution, the core mission remains centered on providing a wide range of reliable vehicles backed by a customer-first approach.

Location and Accessibility

The Enterprise Rent-A-Car branch is ideally located for easy access throughout west Houston and the surrounding suburbs. Its address is 11625 Katy Fwy, Houston, TX 77079, USA. This position directly on the Katy Freeway (I-10) near the Kirkwood exit makes it exceptionally convenient for Texans living or working along this major corridor. The strategic location allows for quick pick-up and drop-off, minimizing travel time for those coming from areas like the Energy Corridor, Memorial, or even further west.

Recognizing the needs of all customers, the facility prioritizes accessibility. The location provides both a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that all patrons can access the services comfortably and safely. Furthermore, on-site parking is available for customers, adding another layer of convenience for those driving their personal vehicles to the location before switching to their rental.

Services Offered

This Enterprise branch provides comprehensive rental solutions catering to both individual and commercial needs. As a dual-certified Car Rental Agency and Van Rental Agency, the fleet variety is extensive, allowing customers in Texas to find the perfect vehicle for any occasion.

  • Car Rental Agency Services: Offering a diverse fleet that typically includes economy, compact, mid-size, full-size, SUVs (including Full-size and Premium), Minivans, and Luxury options to suit single travelers, families, or business professionals.
  • Van Rental Agency Services: Specializing in various vans, including Minivans (like the Chrysler Pacifica or Toyota Sienna), and larger passenger vans (potentially 12 and 15-passenger models like the Ford Transit or Chevrolet Express, though availability of specific large van classes may be subject to local restrictions and inventory). Cargo van rentals are also typically available for moving or business logistics.
  • Local Customer Pick-Up: A valuable service for local renters, where a representative may offer to pick up the customer, making the transition to a rental vehicle seamless, particularly when their personal vehicle is in for repair.
  • Collision and Repair Rentals: Working directly with local body shops and insurance companies to provide replacement vehicles, streamlining the process during a stressful period for the customer.
  • Refueling Options: Customers have flexibility in how they handle fuel, including pre-pay fuel options, having the agency refill (for a fee), or refilling the tank themselves before returning.
  • Optional Coverage and Features: Offering optional add-ons like a Damage Waiver (DW), Extended Protection, and Personal Effects Coverage (PEC), as well as additional features like GPS navigation and child safety seats.

Features / Highlights

The Enterprise Rent-A-Car on Katy Fwy has several notable features that distinguish it as a top choice for Texas drivers.

  • Identifies as Women-Owned: This designation highlights the branch's commitment to diverse leadership and contributes to supporting local women in business within the Houston economy.
  • Active Military Discounts: The agency proudly supports the military community by offering active military discounts, which typically includes a percentage off base rates for leisure travel, and special official government travel rates, demonstrating a commitment to those who serve.
  • High Accessibility Standards: Featuring a Wheelchair accessible entrance and Wheelchair accessible parking lot, ensuring that the facility is welcoming and usable for all members of the community.
  • Convenient Payment Methods: Accepting multiple major payment types, including Credit cards, Debit cards, and modern NFC mobile payments, providing flexible options for renters.
  • Strategic I-10 Location: Positioned directly on the Katy Freeway (I-10), this location offers unparalleled convenience for west Houston residents and travelers needing immediate freeway access.
  • Extensive Fleet Availability: As part of the broader Enterprise network, this branch has access to a wide array of vehicles, from small economy cars to large passenger and cargo vans, catering to virtually every need from personal errands to group transportation.

Contact Information

For your car or van rental needs on the Katy Freeway, here is the essential contact information for the Enterprise Rent-A-Car branch:

  • Address: 11625 Katy Fwy, Houston, TX 77079, USA
  • Phone: (281) 558-0685
  • Mobile Phone: +1 281-558-0685

What is Worth Choosing

Choosing Enterprise Rent-A-Car on the Katy Freeway is a decision rooted in convenience, local focus, and corporate support. For Texans, especially those in the Houston area, this branch offers a compelling combination of resources. Firstly, the strategic I-10 location minimizes logistics, which is invaluable in a city as spread out as Houston. You spend less time navigating surface streets and more time on the road.

Secondly, the commitment to the community is clear. The identity as a women-owned business and the dedicated support offered through active military discounts demonstrate a valued focus on inclusivity and service. This is a local Houston business operating with the extensive fleet and professional standards of a national brand.

Finally, the focus on practical solutions, such as the local customer pick-up service and the provision of various van types (Minivan and Passenger/Cargo Van), makes it an all-in-one stop for different mobility requirements. While one piece of customer feedback did highlight a concerning experience related to vehicle safety and resolution, another review specifically praised the convenience and smooth process when dealing with collision repair rentals, including the helpful representative and easy pick-up. This suggests that the local team has the capacity and commitment to deliver excellent, stress-free service, particularly in the critical area of insurance and repair-related rentals. By leveraging the comprehensive fleet and accessible location, and focusing on the positive elements of their customer service, Enterprise Rent-A-Car on Katy Fwy offers a reliable and convenient solution for all your Texas driving needs, provided renters are diligent with their vehicle inspection upon collection.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

11625 Katy Fwy, Houston, TX 77079, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.9 from 295 user reviews.

insurancepick upphoneSUVmoneyteamgentlemancheckmorningsalesman

★ 5★ 4★ 3★ 2★ 1

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