Enterprise Rent-A-Car

- 24333 N 19th Ave, Phoenix, AZ 85085

For residents of Phoenix, Arizona, having access to reliable and convenient transportation is often a daily necessity, whether it's for navigating the extensive metropolitan area, heading out for a weekend getaway to Sedona or Flagstaff, or simply needing a vehicle while your own is being serviced. Among the most recognized names in the car rental industry, Enterprise Rent-A-Car maintains a strong presence throughout Arizona, including a key branch in North Phoenix. This article provides a detailed and insightful look into the Enterprise Rent-A-Car location at 24333 N 19th Ave, offering a local's perspective on what to expect.

Choosing a car rental company can significantly impact your travel or daily routines. While Enterprise is known for its wide reach and varied fleet, understanding the nuances of a specific branch is crucial for a smooth experience. We will explore the offerings, location, and customer feedback for this particular Enterprise branch, helping you make an informed decision for your next car rental in Arizona.

Enterprise Rent-A-Car is a global leader in vehicle rentals, with a robust network of branches that extend far beyond major airports, often emphasizing neighborhood locations to serve local communities. The Enterprise branch at 24333 N 19th Ave, Phoenix, AZ 85085, is one such location, designed to provide convenient access to rental vehicles for residents in North Phoenix and surrounding areas. Enterprise generally prides itself on customer service, a diverse fleet ranging from economy cars to SUVs and vans, and a commitment to providing vehicles for various needs, including insurance replacement rentals.

However, customer experiences can be quite varied at any given location, and this particular branch has received a mix of feedback. While some customers laud the "easy and friendly experience" and "fair prices," others have reported significant challenges, including issues with vehicle quality, paperwork, and management responsiveness. Understanding these varied experiences is key for local Arizonans when considering this branch for their rental needs.

The Enterprise Rent-A-Car branch is situated at 24333 N 19th Ave, Phoenix, AZ 85085, USA. This places it in the Deer Valley area of North Phoenix, making it a highly convenient spot for residents living in this rapidly growing part of the city, including neighborhoods around Anthem, Desert Hills, and parts of Glendale and Peoria.

Nineteenth Avenue is a significant north-south thoroughfare in Phoenix, offering straightforward access to and from major cross-streets like Carefree Highway and Happy Valley Road. Its location away from the immediate hustle and bustle of downtown or airport traffic can be a considerable advantage for locals seeking a quicker pick-up and drop-off process. While public transportation options might be limited depending on your exact starting point in North Phoenix, the location is easily accessible by personal vehicle or rideshare, integrating well into the suburban landscape of the area. The fact that it's a neighborhood branch means less time spent in transit to get your rental, a notable benefit for busy Arizonans.

Enterprise Rent-A-Car offers a comprehensive range of services designed to meet the diverse transportation needs of its customers. At their Phoenix Deer Valley location, you can typically expect:

• Wide Selection of Vehicle Classes: Enterprise maintains a large fleet that usually includes economy and compact cars for efficient city driving, standard and full-size sedans for comfortable commutes, SUVs of various sizes suitable for family trips or exploring Arizona's diverse terrains, and minivans for larger groups. They also offer pickup trucks and cargo vans for light hauling needs.
• Flexible Rental Durations: Customers can typically choose from daily, weekly, or monthly rental options, providing flexibility for short-term needs, vacations, or extended temporary vehicle requirements.
• Insurance Replacement Rentals: A core service of Enterprise is providing replacement vehicles for individuals whose cars are undergoing repairs due to accidents or mechanical breakdowns, often working directly with insurance companies to facilitate the process.
• One-Way Rentals: For those planning to travel across Arizona or to another state, Enterprise generally offers one-way rental options, allowing customers to pick up a car at one location and drop it off at another.
• Enterprise Plus Loyalty Program: This program rewards frequent renters with benefits such as expedited service, earning points for free rental days, and potential vehicle upgrades.
• Optional Protection and Add-ons: Renters have the option to add various protection plans (like Damage Waiver and Personal Effects Coverage), GPS navigation systems, child safety seats, and roadside assistance to their rental agreement for added peace of mind.

Several aspects contribute to Enterprise Rent-A-Car's general appeal, though it's important to consider specific customer feedback for this branch:

• Generally Positive Customer Service (Varies by Interaction): Many customers report very positive experiences, praising staff as "easy and friendly," "knowledgeable, helpful," and providing "seamless assistance." This indicates that good service is certainly possible at this location. The ideal experience, as described by a satisfied customer, involves a smooth pick-up, easy extensions, and fair pricing.
• Diverse and Well-Maintained Fleet: Enterprise is known for offering a wide array of vehicles, and generally, their cars are well-maintained and clean, ensuring a comfortable and reliable ride for customers.
• Neighborhood Convenience: The North Phoenix location is a significant benefit for locals, offering easier access compared to airport locations and potentially avoiding airport surcharges and congestion.
• Enterprise Plus Benefits: For loyal customers, the Enterprise Plus program can enhance the rental experience with faster service and rewards.

However, it's also crucial to acknowledge the negative experiences reported by some customers at this specific branch:

• Inconsistent Management and Problem Resolution: Serious concerns were raised regarding the branch manager, Logan, with complaints about unprofessionalism, unhelpfulness, and a lack of concern for customer satisfaction, particularly in situations requiring vehicle exchanges or addressing paperwork issues.
• Vehicle Issues and Multiple Exchanges: One particularly troubling review mentioned the need to exchange four vehicles due to recurring problems, indicating potential issues with vehicle quality control or a reluctance to quickly provide a fully functional car.
• Billing and Communication Problems: Cases of incorrect billing, requests to return to the branch for credit card information after departure, and miscommunications with other branches were highlighted, pointing to significant operational and communication breakdowns.
• Post-Rental Claims: The report of a false accident/damage claim being filed after the rental period adds a serious layer of concern about accountability and trustworthiness.

For Arizona locals considering renting from Enterprise Rent-A-Car at this Phoenix location, here is their direct contact information:

Address: 24333 N 19th Ave, Phoenix, AZ 85085, USA

Phone: (623) 587-9535

Mobile Phone: +1 623-587-9535

It is highly recommended to call ahead to confirm vehicle availability, current operating hours, and to discuss any specific rental needs or concerns you might have before your visit.

For Phoenix locals, Enterprise Rent-A-Car at 24333 N 19th Ave in North Phoenix offers a potentially convenient option for car rental needs. Its neighborhood location provides easy access for residents in the northern parts of the Valley, eliminating the need to travel to distant airport hubs and often providing a less hectic pick-up and drop-off environment. The wide variety of vehicles generally available from Enterprise means that whether you need a compact car for errands, an SUV for a family outing to Lake Pleasant, or a van for a group trip, you can likely find a suitable option.

However, a crucial takeaway for Arizona residents considering this specific branch is to proceed with a degree of caution and diligence. While many customers have excellent experiences, some detailed accounts highlight significant challenges related to vehicle issues, billing, and particularly, management responsiveness. To ensure a smooth rental experience, it is highly advisable to thoroughly inspect your chosen vehicle before leaving the lot, meticulously review all paperwork and charges, and if any issues arise, document everything (names, times, photos if applicable). By being proactive and attentive, locals can still leverage the convenience of Enterprise's neighborhood presence and broad fleet. For those who prioritize a local pick-up and a wide selection of vehicles, this Enterprise location remains a viable option, provided they approach the rental process with awareness and a readiness to confirm all details.

Enterprise Rent-A-Car

24333 N 19th Ave, Phoenix, AZ 85085, USA