Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
Introduction / Overview
For individuals and families across the vast New York metropolitan area, especially those residing on Long Island, having access to flexible and accessible transportation is a common need. Whether your primary vehicle is undergoing maintenance, you're planning a trip out of the city, or you require a specific type of car for a special occasion, car rental services offer a practical solution. This article will provide a detailed and informative overview of Enterprise Rent-A-Car in Freeport, a local branch catering to the diverse mobility needs of the New York community. We will explore its strategic location, the range of services typically offered by Enterprise, and what local users can expect, drawing on real customer feedback to present a balanced perspective on their experience.
Location and Accessibility
Enterprise Rent-A-Car is located at 366-368 N Main St, Freeport, NY 11520, USA. Freeport, a village in Nassau County, Long Island, is a well-known community with a vibrant atmosphere, including a nautical theme along its famous "Nautical Mile." North Main Street is a significant thoroughfare, making the branch relatively easy to locate within the village. This location offers solid accessibility for residents within Freeport and from surrounding towns on Long Island.
For those relying on public transportation, Freeport is served by the Long Island Rail Road (LIRR), with the Freeport station being a major hub. While direct walking distance from the LIRR station to the Enterprise branch should be verified for convenience, local bus services or ride-sharing options would provide easy connections. For drivers, Freeport's position on Long Island ensures good connectivity to major roadways, allowing for straightforward travel to and from the branch, whether you're coming from other parts of Nassau County, Suffolk County, or even the boroughs of Queens and Brooklyn.
It is worth noting the operating hours for this specific branch. Enterprise's Freeport location generally operates from 7:30 AM to 6:00 PM on Mondays and Fridays, 8:00 AM to 6:00 PM Tuesday through Thursday, and 9:00 AM to 12:00 PM on Saturdays. The branch is closed on Sundays. These hours are important for planning pick-up and drop-off times, as after-hours return service is typically not available at this location, meaning customers are responsible for the car until business opens on the next operating day if they use a key drop box.
Services Offered
As a global leader in car rental, Enterprise Rent-A-Car typically provides a comprehensive suite of services designed to meet a wide array of customer demands. While the exact inventory and specific offerings can vary based on the individual branch and current availability, the Freeport location generally provides:
- Extensive Vehicle Selection: A broad range of vehicle classes to suit various needs, including economy cars for budget-conscious travel, compact, mid-size, and full-size sedans for comfortable commuting, and a variety of SUVs (standard, intermediate, full-size, premium) for families or those needing extra space. Minivans and passenger vans (up to 7 or 15 passengers) are also typically available for larger groups, and specialty vehicles like pickup trucks, cargo vans, and even luxury/exotic cars may be offered, though specific models cannot be guaranteed.
- Flexible Rental Durations: Options for daily, weekend, weekly, and monthly rentals, accommodating both short-term needs and extended travel plans.
- Insurance and Protection Products: Various supplemental protection products, such as Damage Waiver (DW), Extended Protection (EP), and Personal Effects Coverage (PEC), are available at the time of rental to reduce or waive a renter's financial responsibility for damage, loss, or personal belongings. It's always advisable for renters to review their existing personal auto insurance and credit card benefits before purchasing additional coverage.
- Optional Equipment: Additional features like GPS navigation systems to assist with directions and child safety seats (infant, toddler, booster) for families traveling with children, available for an extra daily charge.
- Refueling Options: Multiple fuel choices, including prepaying for a full tank, allowing Enterprise to refuel at a per-gallon rate plus a service fee, or the standard option of returning the vehicle with a full tank to avoid additional charges.
- Enterprise Plus Loyalty Program: Opportunities to enroll in their free loyalty program, designed to offer expedited service, earn points for free rental days, and provide access to special member-only offers.
- Roadside Assistance Protection (RAP): An optional service that covers costs associated with flat tires, lockouts, dead batteries, and fuel delivery.
- Additional Driver Options: Policies for adding authorized drivers, including spouses or domestic partners at no additional charge, with other additional drivers typically incurring a small daily fee.
- Cross-Border Travel: Most vehicles rented in the US can be driven throughout the US and Canada (some vehicle classes may have restrictions), but travel into Mexico is generally not allowed.
Features / Highlights
When considering Enterprise Rent-A-Car in Freeport, several aspects, both general to the brand and specific to this location's operations, are worth noting:
- Strong Brand Presence: Enterprise is a widely recognized and reputable brand in the car rental industry, generally associated with a large fleet and extensive network of locations.
- Neighborhood Focus: Enterprise prides itself on its strong neighborhood presence, making it convenient for local pick-ups and returns as opposed to solely airport locations.
- Customer Service Interactions: While customer experiences can vary, positive feedback often highlights cordial service and pleasant interactions with staff members, such as "Josh," indicating a potential for good in-person service. The check-out process is also described as "fairly seamless."
- Online Reservation System: Enterprise offers a robust online reservation system that allows customers to book vehicles in advance, manage reservations, and explore different car options.
- Vehicle Availability (Pre-Booked): While there have been instances of vehicles not being available as reserved, which can be a significant point of frustration for customers expecting a specific class (like premium SUV), the system is designed to facilitate bookings for various needs.
- Focus on Customer Identification: The emphasis on requiring a valid driver's license for rental is a standard and necessary practice that ensures responsible renting.
Contact Information
To inquire about rentals, make reservations, or address any concerns, you can contact Enterprise Rent-A-Car in Freeport using the following details:
Address: 366-368 N Main St, Freeport, NY 11520, USA
Phone: (516) 377-7600
Mobile Phone: +1 516-377-7600
It is strongly advised to call the branch directly to confirm vehicle availability for your specific dates and vehicle class, especially for highly demanded types like SUVs, and to clarify any policies regarding after-hours returns or required documentation to ensure a smooth pick-up process.
Conclusion: Why this place is suitable for locals
For residents of New York, particularly those in Freeport and the wider Long Island region, Enterprise Rent-A-Car on North Main Street offers a valuable local resource for their car rental needs. Its convenient location within Freeport provides easy access for daily commuters, families planning local excursions, or individuals requiring temporary transportation. While some public feedback highlights potential challenges, such as last-minute vehicle availability issues for specific reservations, the core service of providing a wide range of rental vehicles remains. The presence of cordial staff and a generally seamless checkout process, as noted by positive reviews, contributes to a functional rental experience.
For locals, the advantage lies in the accessibility of a major rental brand close to home, avoiding the need to travel further for a vehicle. It's crucial for New Yorkers utilizing this branch to communicate clearly about their reservation details, especially concerning vehicle class and specific needs, and to be aware of the exact operating hours for pick-up and drop-off. By planning ahead and confirming details directly, residents can effectively leverage Enterprise Freeport for their diverse mobility requirements, ensuring they have the right vehicle for their journeys across Long Island and beyond within the dynamic New York landscape.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
366-368 N Main St, Freeport, NY 11520, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1Don't even bother. I made a reservation for a premium SUV , they called me after business hours the night before pickup to let me know that they did not have the vehicle. They tried to offer me a much smaller vehicle that did not meet my needs.The vehicle is available at the locations at a higher price because it is same day. This feels like some kind of scam to get people to pay more for the same vehicle. The customer service is trash and to tell somebody after business hours the day before pick up that there's no vehicle for them to pick up is disgusting. Choose another brand completely.
Apr 12, 2025 · Tyquana RiversDecent.Service was cordial; better service when I travel, no pun intended.Josh* was pleasant.Checkout was fairly seamless.The next two days I went to get another rental, and I forgot my license, and they couldn't give me a rental vehicle. My partner was more upset than me, so decided to take me to work for the week (gold at the end of the rainbow for me). Guess I should thankful afterall.
Apr 14, 2025 · Annie GOutstanding Service by the Team at Enterprise, Led by Anthony AndrewsI recently had the pleasure of working with the incredible team at Enterprise, and I cannot say enough great things about my experience. Under the leadership of Anthony Andrews, the Assistant Branch Manager, this team truly goes above and beyond to provide exceptional service.From the moment I walked in, I was greeted warmly and felt like a valued customer. Anthony’s professionalism and hands-on approach set the tone for the entire experience. He ensured that every detail was taken care of efficiently and that my needs were met with the utmost care and attention.The team worked seamlessly together, demonstrating excellent communication and teamwork. Whether it was explaining my rental options, answering my questions, or providing thoughtful recommendations, every interaction was handled with patience and expertise.What stood out the most was their genuine commitment to customer satisfaction. They didn’t just meet my expectations—they exceeded them. Anthony’s leadership shines through in the way the team operates, creating a positive and welcoming environment.If you’re looking for outstanding service and a team that truly cares, look no further than this Enterprise branch. A huge thank you to Anthony Andrews and his amazing team for making my experience so smooth and enjoyable!Highly recommend!
Dec 28, 2024 · Bianca Boyd (BB)Went into enterprise to rent a car and walked out with my information compromised. The manager had access to my card and license in an area that was to the right of the front/checkout computers. He was sitting down as was I and I heard him say I needed another card. When I gave him another payment source I told him it may not be enough money yet on this card so I will have to go to the bank to deposit more.The total owed was 667 and I had around 650 on the card. I asked the manager if he could cashapp me so I can transfer it to my bank card and I’ll give him cash from my wallet so the 667 owed can be satisfied. We decided to just go to bank and everything was handled. The next morning (2:40am) I got an alert from my bank of a transaction I did not authorize and saw that my deposit that was scheduled to be in my account was gone. Someone created a cashapp account(most likely with ny license/card info) and took out my whole 1300 dollar deposit from my Bank of America account, which is connected to my cashapp. I have identity theft and other known tools to prevent this. Someone had to have had my information for this to happen. I left that location and the next morning my money is missing. Coincidental? My gut says there’s a dirty individual there and I’m sure who it was because I came back next morning and he was trying to get me to look at his cashapp to distance himself. Why would anyone try to distance themselves that much if they’re confident they had nothing to do with it. The manager there said risk management was supposed to contact me. It’s been over a week now and no one from enterprise has contacted me thus far. I will take this issue to Social Media because someone at that location is Dirty. People think they can get away with doing things, but time is undefeated and a leopard never changes their spots. I wish that manager the best.
May 04, 2025 · john scottThese people are some cheats … I got a car through my insaurance and gave me a car more than what the insaurance covered without even informing me , they took advantage of our situation seeing my wife was in pain from the accident, never explain any additional charge and the car was not even clean outside .. took out over 400 dollars in addition…. I’m still waiting a call from their cooperate office after 3 complaints… … these ppl are scammers… bewareI have contacted their customer service as they suggested 3 times since the incident and on 3 occasions I was told that I’d receive a call from upper management to resolve the situation and no one called …. I need my money back ….Even upper management don’t seem to care cause they got the money already…
Feb 28, 2025 · Rampersad Mohan
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