Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
In a bustling city like New York, having access to a reliable vehicle can significantly enhance your mobility, whether it's for weekend getaways, business trips, or simply navigating areas not easily reached by public transit. For residents of Queens, especially those in Long Island City, finding a dependable car rental service is a common need. Enterprise Rent-A-Car at 2518 38th Ave in Long Island City stands as a prominent option, offering a diverse fleet and services tailored to meet various transportation demands.
Enterprise Rent-A-Car is a globally recognized leader in the car rental industry, known for its extensive network and a wide array of vehicles. The Long Island City branch specifically aims to cater to the local community, providing solutions for both short-term rentals, like a day trip or a weekend escape, and longer-term needs. Their service typically focuses on daily, weekly, and monthly rentals for personal and business use. While many customers praise this particular location for its friendly and helpful staff, some experiences highlight areas where attention to detail, particularly concerning vehicle cleanliness and clarity on insurance options, could be improved. As a local user, it's always wise to inspect your rental thoroughly upon pickup and clarify all terms, especially regarding optional services like supplemental insurance, to ensure a smooth and transparent experience.
The Enterprise Rent-A-Car branch is conveniently located in Long Island City, Queens, a dynamic neighborhood known for its burgeoning residential and commercial sectors. You can find them at:
2518 38th Ave, Long Island City, NY 11101, USA
This location offers excellent accessibility for New Yorkers. Long Island City is a transportation hub, making it easy to reach from various parts of Queens, Manhattan, and Brooklyn. The area is well-served by multiple subway lines, including the N, W, Q, R, E, M, and G trains, with several stations within a reasonable walking distance of the branch. This robust subway access means you can get to and from the rental office with relative ease even if you don't have a car initially. Additionally, numerous bus routes operate in the vicinity. For those arriving by car, the branch's proximity to major roadways such as the Queensboro Bridge, Long Island Expressway (I-495), and Brooklyn-Queens Expressway (I-278) simplifies pickups and returns, although navigating and parking in New York City can always be a consideration. They also offer a pick-up service in Long Island City and Sunnyside, Queens, which can be incredibly convenient.
Enterprise Rent-A-Car in Long Island City provides a comprehensive range of car rental services designed to meet diverse customer needs.
Daily, Weekly, and Monthly Rentals: Offering flexible rental periods to accommodate short trips, extended stays, or temporary vehicle needs.
Wide Range of Vehicles: Their fleet typically includes economy cars for budget-conscious travelers, compact cars for city driving, mid-size and full-size sedans, SUVs for more space or varied terrain, minivans for families or groups, and even luxury vehicles for special occasions. They also offer trucks and cargo vans under Enterprise Truck Rental.
One-Way Rentals: The option to pick up a car at this location and drop it off at a different Enterprise branch, which is useful for one-way trips or moving within the wider New York area or beyond.
Replacement Rentals: Specializing in providing vehicles for customers whose personal cars are in the shop for repairs, often coordinating directly with insurance companies.
Pickup Service: For added convenience, this branch offers a pickup service, where they can come and pick you up from your location within Long Island City and Sunnyside, Queens, and bring you to the rental office.
Optional Protection Products: Customers have the option to purchase various protection products, including Damage Waiver (DW), Personal Effects Coverage (PEC), Supplemental Liability Protection (SLP), and Roadside Assistance Protection (RAP).
Additional Driver Options: Policies for adding additional authorized drivers, including spouses or domestic partners at no extra charge.
Enterprise Rent-A-Car in Long Island City aims to provide a reliable and customer-friendly rental experience with several notable features.
Customer Service Focus: While experiences can vary, this particular branch has received positive feedback from many customers regarding the politeness and helpfulness of their staff, indicating a commitment to service excellence.
Convenient Location for Queens Residents: Its prime spot in Long Island City makes it highly accessible via public transit and major roadways, serving a large local population in Queens and surrounding boroughs.
Diverse Fleet Availability: The ability to choose from a wide variety of car types, from economical sedans to spacious SUVs and vans, ensures that customers can find a vehicle that perfectly suits their specific needs, whether for personal travel or business.
"We'll Pick You Up" Service: This signature Enterprise service, available at this location, is a major convenience for New Yorkers who may not have easy access to a vehicle to get to the rental office.
Global Brand Reliability: As part of the larger Enterprise network, customers benefit from the reliability and established policies of a major international car rental company, including consistent service standards and a well-maintained fleet (though individual car cleanliness can vary).
Flexible Hours: While Sunday hours are limited, the branch maintains standard weekday hours, providing ample opportunity for pickups and returns. It's always advisable to confirm specific hours, especially on weekends and holidays.
To rent a car or inquire about services, you can contact Enterprise Rent-A-Car in Long Island City:
Address: 2518 38th Ave, Long Island City, NY 11101, USA
Phone: (718) 472-5200
Mobile Phone: +1 718-472-5200
For New Yorkers, particularly those living and working in Queens and surrounding areas, the Enterprise Rent-A-Car branch in Long Island City presents a suitable and often highly convenient option for their vehicle rental needs. Its location is a significant advantage, deeply integrated into an accessible part of the city served by multiple subway lines and major roads, minimizing travel hassle for local customers. Whether you're planning a weekend escape upstate, need a temporary vehicle while yours is in the shop, or require extra space for moving belongings, the diverse fleet ensures there's likely a car to fit your specific requirements.
The "We'll Pick You Up" service is a standout feature for city dwellers, eliminating the logistical challenge of getting to the rental office without a car. This customer-centric approach, combined with generally positive feedback regarding staff helpfulness, contributes to a more streamlined and pleasant rental experience. While it's always prudent for New Yorkers to confirm vehicle condition upon pickup and thoroughly review all rental terms, especially regarding optional insurance, the overall reliability of a globally recognized brand like Enterprise provides a level of assurance.
For residents seeking flexibility, a wide selection of vehicles, and the convenience of a neighborhood branch with added services, Enterprise Rent-A-Car at 2518 38th Ave in Long Island City remains a strong choice, positioning itself as a reliable partner for navigating the unique transportation demands of life in the Big Apple. Their commitment to serving the local community makes them a practical solution for a wide array of personal and business car rental needs.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
2518 38th Ave, Long Island City, NY 11101, USA
Enterprise Rent-A-Car Reviews
pick upinsurancecleanefficientcontractcallcredit cardtrainconvenientmorning
★ 5★ 4★ 3★ 2★ 1This is the absolute best Enterprise in Queens. I was here three time in a month for different rentals and everyone is so nice and helpful. Just keep in mind Sunday they close at noon. I was there yesterday and there was a little bit of a wait so get there early. Otherwise the BEST!
Jul 14, 2025 · Jessica SDisappointing Experience with Enterprise Rental Car - Filthy Car and Unnecessary Insurance PushI rented a car from Enterprise in 2518 38th ave Long Island City in October 2024 and unfortunately, the experience was far from satisfactory. While Geico, my insurance provider, recommended Enterprise, the rental itself left much to be desired.My first issue arose at pickup. Despite arriving shortly before closing, the car I received was in a deplorable state. The exterior was wet, which masked the fact that it hadn't been properly cleaned. The interior, however, was significantly worse. The windows were heavily fogged, indicating a previous heavy smoker, a significant problem for a non-smoker like myself. The dashboard was dusty, the carpets were dirty, and to my disgust, I even found a vaping device under one of the seats. It was clear the car had not been vacuumed or thoroughly cleaned between rentals. I was forced to spend valuable time cleaning the interior myself before I could even use the vehicle.Beyond the cleanliness issues, I was also pressured into purchasing Enterprise's supplemental insurance. Despite Geico confirming a few days later that my personal policy already covered rentals, the Enterprise agent insisted on pushing their coverage, which I ultimately paid for unnecessarily. This practice felt deceptive and exploitative.Upon returning the car, I detailed all of these issues to the agent. While they were initially apologetic and expressed a desire to "make things right," their promises rang hollow. They asked what I wanted to compensate for the inconvenience While I didn't demand anything specific, I expected some form of compensation for the trouble. Disappointingly, nothing was offered – not even a partial refund for the unnecessary insurance or an apology for the state of the vehicle. The final bill reflected the extra charges, and the issue was simply dropped.Overall, my experience with Enterprise was extremely disappointing. The combination of a filthy car, high-pressure sales tactics for unnecessary insurance, and a lack of follow-up regarding legitimate complaints makes me hesitant to recommend this particular location. While the staff was polite on the phone and initially seemed concerned, their actions did not reflect their words. I would advise potential customers to carefully inspect their rental vehicles before leaving the lot and to be wary of unnecessary insurance add-ons.
Feb 08, 2025 · gustavo macedoAmanda is the best! She is sweet, knowledgeable and so nice! I left one item in the car and she got it back for me in no time!One less star cause the car smelled like smoke, but she still rocks! I will be back to this location for sure, better than the airport for sure!
Apr 26, 2025 · Eleonora MagnanelliA wonderful holiday experience. Tracy checked me in quickly and efficiently. In addition, she hooked me up with a sweet Mustang for my 1 way ride to up Boston! Very cool. Friendly and professional. My go-to spot for rentals. Wish they had more weekend hours.
Dec 21, 2024 · Kwa YungRashad and Patrick were really great with customer service. Answered all my questions and concerns. Had a cool ride while my care was in the shop.Made my transaction coming in and checking out a breeze.Great service overall!!!
Jun 25, 2025 · Brina G
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