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Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 7650 Airpark Rd, Gaithersburg, MD 20879

Car rental agency, Van rental agency ★4.0

7650 Airpark Rd, Gaithersburg, MD 20879, USA

4.0
I have rented from this enterprise numerous times and for the first time I had the worst customer service experience. I had booked a same day reservation online around 10:30am for an economy vehicle with pick up time 3pm but I modified my pick- up time to 5pm around 2:30pm. When I arrived at the enterprise, I'm under the impression that the car I reserved is the car I will get but apparently not at this branch. They proceeded to tell me that they did not have the car I booked and that the only other car they had was a minivan and I declined then they said Well we have a Mercedes but that is under premium, and I would have to pay the difference between the economy to the premium or the minivan. I proceeded to ask the rep why the system would allow me to reserve an economy when they did not have any and why I should have to pay the additional amount if it's not what I reserved. His excuse was b/c I did a same day online reservation. At that point I had no choice but to reserve the Mercedes and pay the additional cost. While I waited for him to help everyone and get the car, I called customer service to see what they could do since the rep made it seem that there was absolutely nothing they could do. I explained to the rep over the phone what my issue was and she was very understanding and said that b/c they only do reservation over the phone that she could not do anything but if the system would have allowed her she would have adjusted my rental amount to what I would have pd for the economy, she advised me to talk to the branch and see if they could help me with my issue but I told her that they said there was nothing they could do. I hung up with the rep and went back inside and I told the rep that I wanted to speak with a manager and asked him to give me their information so that I could call or speak to them the following day. With a stupid smirk he said he was the manager (Jacob Sonsini). I explained to him what my frustration was, and I reiterated that surly there was something they could do and he said yeah either not get a car or get what he has and pay the extra amount. After going back and forth with him expressing my frustration he had the audacity to say well now I'm not giving you the Mercedes and proceeded to cancel my reservation/pmnt. Until that point, I was not disrespectful in anyway but when he cancelled my reservation and in a condescending way told the other rep that there was now a Mercedes available, called him an asshole, and this is all b/c I did not think that I should have had to pay extra. Jacob Sonsini has absolutely no customer service and should not hold the title of being a branch manager especially when he said he did not care if I wrote or called to put a complaint. This branch is a rip off and I will no longer be giving them my business. I called another branch to reserve a car and asked them to confirm if they had the car and he said yes and that if they didn't, they would provide me with another vehicle at no cost to me. This branch is a rip-off! - K G
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

For residents and visitors navigating the diverse transportation needs of Maryland, a reliable car rental service is often essential. Whether your personal vehicle is in the shop, you're planning a weekend escape, or you need extra space for a family trip, Enterprise Rent-A-Car in Gaithersburg, MD, stands as a prominent choice. With a reputation for a wide selection of vehicles and a focus on customer service, this location aims to serve the local community efficiently.

This article will provide a comprehensive overview of the Enterprise Rent-A-Car branch located at 7650 Airpark Rd in Gaithersburg. We'll delve into its accessibility, the range of services offered, key features, and ultimately, why it remains a suitable option for Maryland locals seeking dependable car rental solutions. We aim to offer factual insights to help you make an informed decision for your next rental.

Location and Accessibility

The Enterprise Rent-A-Car branch is conveniently situated at 7650 Airpark Rd, Gaithersburg, MD 20879, USA. This location offers significant accessibility for residents across Gaithersburg and surrounding areas in Montgomery County. Airpark Road is a well-known thoroughfare, providing relatively easy access from various parts of the city and connecting to major routes. While located near the Montgomery County Airpark, this branch is primarily focused on ground transportation rentals.

For locals, the Gaithersburg location is generally easy to reach, whether by car or potentially by local bus routes that serve the wider Gaithersburg area. Its presence outside the immediate bustling city center might also offer a more relaxed pick-up and drop-off experience compared to branches in denser urban environments. While Enterprise is a national brand, this particular branch serves as a local hub for those needing temporary vehicle solutions, making it a practical choice for residents of Gaithersburg, Rockville, Germantown, and other nearby communities. It's important to note that this specific location generally does not offer pick-up service, so customers should plan their transportation to the branch.

Services Offered

Enterprise Rent-A-Car is renowned for its extensive range of rental services, catering to a wide variety of customer needs. At the Gaithersburg Airpark Rd location, you can typically expect:

  • Diverse Vehicle Selection: Enterprise maintains a large fleet, including economy cars for fuel efficiency, compact and mid-size sedans for everyday use, full-size sedans for more comfort, SUVs of various sizes for families or extra cargo, minivans for larger groups, and sometimes even luxury vehicles for special occasions.
  • Short-Term and Long-Term Rentals: Whether you need a car for a single day, a weekend, a week, a month, or even longer, Enterprise offers flexible rental periods to suit both personal and business requirements.
  • Reservations: Customers can easily book vehicles in advance through Enterprise's website, mobile app, or by phone. Booking ahead is highly recommended, especially for specific vehicle types or during peak travel seasons, to ensure availability.
  • Damage Waiver Options: Enterprise offers a Damage Waiver (DW) at an additional daily charge, which, if accepted, waives or reduces the renter's financial responsibility for loss or damage to the rental vehicle. This is an optional purchase, and renters should review their existing insurance policies for potential duplication of coverage.
  • Refueling Options: Customers have choices regarding fuel. They can prepay for a full tank and return it empty, have Enterprise refill the tank and pay for the fuel used, or refill the tank themselves before returning the vehicle.
  • Additional Driver Options: Spouses or domestic partners who meet the rental requirements can often be added as authorized drivers at no additional charge. Other additional drivers typically incur a daily fee.
  • After-Hours Return: This location provides an after-hours return service, allowing customers to park the vehicle and drop keys in a designated box, though responsibility for the vehicle remains with the renter until inspected the next business day.
Features / Highlights

Enterprise Rent-A-Car is known for its commitment to customer satisfaction and offers several features that appeal to local renters in Maryland:

  • Extensive Fleet Variety: One of Enterprise's biggest strengths is its wide selection of vehicles. This means customers in Gaithersburg are likely to find the perfect car for their specific needs, whether it's an economical sedan for commuting or a spacious SUV for a family trip to the Maryland coast.
  • Broad Network: As a global leader in car rentals, Enterprise provides a vast network of locations. While you're renting from the Gaithersburg branch, the extensive network can be beneficial for one-way rentals (subject to availability) or for assistance if you encounter issues during your journey.
  • Enterprise Plus® Rewards Program: For frequent renters, the Enterprise Plus® program allows customers to earn points for every qualifying rental dollar spent. These points can be redeemed for free rental days with no blackout dates, a significant perk for loyal customers.
  • Customer Service Focus: Enterprise emphasizes strong customer service. While individual experiences can vary, the company strives to provide a seamless rental process. It's always advisable for customers to communicate clearly about their needs and any concerns they might have.
  • Online and Mobile App Convenience: Enterprise offers robust online booking and mobile app functionality, enabling customers to manage reservations, check in online, and potentially expedite the pickup process, saving valuable time.
  • Commitment to Cleanliness: Enterprise has implemented enhanced cleaning protocols, known as the "Complete Clean Pledge," to ensure vehicles are thoroughly cleaned and sanitized between rentals, providing peace of mind to customers.
Contact Information

For inquiries, reservations, or any assistance regarding your car rental needs at the Gaithersburg branch, you can contact Enterprise Rent-A-Car using the following details:

Address: 7650 Airpark Rd, Gaithersburg, MD 20879, USA

Phone: (301) 948-8188

Mobile Phone: +1 301-948-8188

It's always recommended to call the branch directly for the most up-to-date information on vehicle availability and specific rental policies.

Conclusion: Why this place is suitable for locals

For residents of Maryland, particularly those in the Gaithersburg area and surrounding Montgomery County, Enterprise Rent-A-Car at 7650 Airpark Rd offers a highly suitable and reliable solution for their car rental needs. Its location, while not offering pick-up service, is conveniently accessible via major roads, making it easy for locals to reach for their rental requirements.

One of the primary reasons for its suitability is the sheer breadth of its fleet. Whether a local needs a compact car for a quick city trip, a spacious SUV for a family vacation to the mountains, or a minivan to transport a group for an event, Enterprise’s diverse selection means there’s often a vehicle to perfectly match their specific temporary transportation demands. This flexibility is invaluable for Maryland residents who might face varied needs throughout the year, from navigating snowy winters to exploring summer destinations.

Furthermore, as a widely recognized brand, Enterprise brings with it the assurance of standardized processes, clear policies, and a commitment to vehicle maintenance and cleanliness. While individual experiences with customer service can vary, the brand's overall dedication to providing a dependable rental experience remains a strong draw. The ability to book online or via a mobile app adds a layer of convenience that aligns with modern lifestyles, allowing busy Marylanders to arrange their transportation efficiently. For those needing a temporary vehicle while their car is being repaired, or for out-of-town guests, Enterprise in Gaithersburg serves as a practical and dependable local resource, ensuring that mobility remains uninterrupted for the community.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

7650 Airpark Rd, Gaithersburg, MD 20879, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.4 from 332 user reviews.

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★ 5★ 4★ 3★ 2★ 1

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