Enterprise Rent-A-Car

- 12186 Clarksville Pike Ste 15, Clarksville, MD 21029

For residents of Maryland, particularly those in the scenic Clarksville area and surrounding Howard County, accessing reliable transportation is often a priority. Whether you're planning a move, need a temporary vehicle for business, or simply require a different type of car for a specific task, a dependable car rental service is invaluable. Enterprise Rent-A-Car, with its branch at 12186 Clarksville Pike, aims to serve these needs. This article provides a comprehensive and factual overview of this particular Enterprise location, drawing upon general Enterprise service standards and crucial customer feedback, to help fellow Marylanders make informed decisions about their car rental choices.

The Enterprise Rent-A-Car branch is conveniently situated at 12186 Clarksville Pike Ste 15, Clarksville, MD 21029, USA. This location places it along a key thoroughfare, Clarksville Pike (MD-108), which is a vital road connecting various communities within Howard County and beyond. Its proximity to routes like MD-32 and US-29 makes it reasonably accessible from nearby towns such as Columbia, Ellicott City, and Fulton. The area surrounding the branch is typically a mix of commercial establishments, making it generally easy to find and navigate to. While Enterprise is widely known for offering a "We'll Pick You Up" service at many of its neighborhood locations, it's essential for customers to verify if this specific Clarksville Pike branch provides that service, as policies can vary. However, its prime location on a major road facilitates self-transportation to the office for most customers. The branch typically operates Monday through Friday from 8:00 AM to 5:30 PM and Saturdays from 9:00 AM to 12:00 PM, remaining closed on Sundays. These hours are critical for planning your rental pick-up and drop-off.

Enterprise Rent-A-Car, as a leading global vehicle rental company, offers a broad spectrum of services designed to meet diverse customer needs. The Clarksville Pike branch generally provides these core offerings:

• Daily and Weekly Rentals: Options for short-term and medium-term rentals, catering to various needs from quick errands to extended trips.
• Long-Term Rentals: Flexible solutions for individuals or businesses requiring a vehicle for several weeks or months, offering an alternative to purchasing a car.
• Diverse Vehicle Fleet: A wide selection of vehicles, including economy cars, sedans, SUVs, minivans, and potentially specialty vehicles like pickup trucks (as mentioned in customer feedback). The fleet aims to provide options for different travel requirements and preferences.
• Insurance Replacement Rentals: Streamlined services for customers whose vehicles are undergoing repairs due to an accident, often working directly with insurance providers to facilitate the rental.
• Optional Protection Products: Various supplemental protection plans are typically available for purchase, such as Damage Waiver (DW), which can waive or reduce the renter's financial responsibility for damage to the rental vehicle.
• Refueling Options: Customers are generally offered choices for fuel, including pre-purchasing a full tank, having Enterprise refuel the vehicle upon return (for a fee), or returning the vehicle with a full tank.
• After-Hours Returns: The branch typically allows for after-hours returns. Customers can park the vehicle and use a key drop box, though the vehicle remains the renter's responsibility until inspected by an Enterprise employee during business hours.
• Additional Driver Policies: Policies for adding authorized drivers to the rental agreement, often allowing spouses or domestic partners to be added at no additional charge, provided they meet age and licensing requirements. Other additional drivers may incur a daily fee.

Customer experiences at the Enterprise Rent-A-Car in Clarksville present a mixed picture, highlighting both commendable service and areas for improvement:

• Exceptional Individual Customer Service: One significant highlight is the praise for individual staff members, such as Ethan, who was described as "wonderful" and made the pick-up and return process "very easy." This indicates a strong capability for positive, personalized customer interactions from dedicated employees.
• Seamless Pick-up and Return Process (for standard rentals): The review noting an "easy" pick-up and return experience suggests that for many customers, the standard rental process at this location can be smooth and efficient.
• Challenges with Specialty Vehicle Bookings: A major point of concern for some customers is the process for specialty vehicle rentals, such as pickup trucks. One customer reported booking and confirming a truck needed for moving, only to arrive and find "they had no trucks." This points to potential issues with inventory management or communication regarding specialty vehicle availability.
• Communication Discrepancies: The customer expecting a pickup truck also highlighted a communication gap, stating they received a voicemail "asking that said 'calling to confirm your reservation'" but not that they "must call us back to confirm your reservation." This ambiguity led to the unexpected cancellation of their truck reservation, which is particularly frustrating when policies differ from past experiences ("different from what they were doing last year").
• Perceived Unhelpful and Rude Staff (in some instances): During the specialty vehicle issue, the sales associate was described as "rude and did not provide adequate assistance to solve the problem." This suggests inconsistency in customer service quality, particularly when problems arise.
• Financial Impact of Issues: The inability to secure the reserved truck led to the customer having to find an alternative at another location (Jessup), "ended up paying more than expected." This highlights the tangible negative consequences of booking and communication failures.
• Recommendation for Standard Rentals: Despite the truck rental issue, the customer who experienced smooth pick-up and return explicitly stated, "I would definitely use this Enterprise Rental Car location again," indicating that for general car rentals, the service can be quite satisfactory.

For those in Maryland looking to contact Enterprise Rent-A-Car at their Clarksville Pike location for reservations or inquiries, here are the provided details:

Address: 12186 Clarksville Pike Ste 15, Clarksville, MD 21029, USA

Phone: (443) 535-0067

Mobile Phone: +1 443-535-0067

For Maryland locals in Clarksville and surrounding areas, Enterprise Rent-A-Car on Clarksville Pike offers a convenient option for vehicle rentals. The feedback indicates a dual experience: for standard car rentals, customers can expect efficient and pleasant service, as exemplified by positive interactions with staff like Ethan and seamless pick-up/return processes. This makes it a suitable choice for everyday car rental needs, temporary replacements, or leisure trips where a standard vehicle suffices. However, it is crucial for locals, especially those considering specialty vehicles like pickup trucks, to exercise extra diligence. The reported issues with unexpected booking cancellations, unclear confirmation policies, and inconsistent communication regarding these specific vehicle types suggest a need for more robust internal processes or clearer external communication from the branch. Therefore, while the potential for a positive experience is evident, Marylanders seeking specialty vehicles should confirm all details verbally, re-confirm reservations, and be prepared with alternative plans. By being aware of these nuances, locals can best navigate their rental needs and decide if this Enterprise location is the most suitable for their specific requirements.

Enterprise Rent-A-Car

12186 Clarksville Pike Ste 15, Clarksville, MD 21029, USA