Enterprise Rent-A-Car

- 913A Commerce Rd, Annapolis, MD 21401

For residents of Annapolis and surrounding areas in Maryland, access to a reliable car rental service is often a practical necessity. Whether it's for temporary transportation while your own vehicle is undergoing maintenance, a family trip to Maryland's scenic spots, or simply needing an extra set of wheels, choosing the right car rental provider is key. This article aims to provide a clear and factual overview of the Enterprise Rent-A-Car branch located at 913A Commerce Rd in Annapolis, MD. Based on publicly available information and recent customer experiences, we'll offer insights to help fellow Marylanders make informed decisions about their car rental needs.

The Enterprise Rent-A-Car branch is situated at 913A Commerce Rd, Annapolis, MD 21401, USA. This location offers relatively convenient access for many residents within Annapolis and Anne Arundel County. Commerce Road is part of a commercial area that is generally well-connected to major local arteries. Its proximity to routes like MD-2 and US-50 allows for reasonable accessibility from various parts of Annapolis, as well as from nearby communities such as Edgewater, Parole, and Severna Park. While Enterprise is known for its "We'll Pick You Up" service at many neighborhood locations, specific details for this 913A Commerce Rd branch indicate that a pick-up service might not be available. However, its placement within Annapolis means it's usually reachable by local ride-sharing services or via a short drive for those in the immediate vicinity. Its operating hours, including being closed on Sundays, are also important for planning purposes.

Enterprise Rent-A-Car, as a global leader in vehicle rentals, generally offers a comprehensive suite of services. The 913A Commerce Rd branch in Annapolis would typically provide:

• Daily and Weekly Rentals: Options for short-term and medium-term rental needs, accommodating anything from a single day to several weeks.
• Diverse Vehicle Fleet: A range of vehicle classes including economy cars, sedans (like a Chevrolet Malibu, as mentioned in a review), SUVs, minivans, and potentially other specialty vehicles, subject to availability at the specific branch.
• Insurance Replacement Rentals: Services for customers whose vehicles are being repaired due to an accident, often involving direct billing to insurance companies.
• Optional Protection Products: Various supplemental products are typically available for purchase, such as Damage Waiver (DW) to reduce or eliminate the renter's financial responsibility for damage to the rental vehicle, and Personal Effects Coverage (PEC) for personal belongings.
• Refueling Options: Customers typically have choices regarding fuel, including pre-paying for a full tank, having Enterprise refuel the vehicle upon return (for a fee), or returning the vehicle with a full tank.
• After-Hours Returns: The option to return a vehicle after business hours by parking it and leaving the keys in a designated drop box, with the understanding that the customer remains responsible for the vehicle until the branch reopens.
• Additional Driver Policies: Rules concerning who else can drive the rental vehicle, often allowing spouses or domestic partners to be added without an extra charge, provided they meet age and license requirements. Additional authorized drivers may incur a daily fee.

For Maryland locals considering Enterprise Rent-A-Car at 913A Commerce Rd in Annapolis, it's essential to be aware of certain features and highlights, particularly those brought to light by recent customer experiences. While Enterprise aims for high standards, specific branch operations can vary:

• Vehicle Condition Concerns: A significant concern highlighted by a customer is the reported poor maintenance of vehicles. One reviewer experienced a "car glitch" where a Chevy Malibu "just shut down" on them shortly after rental, with "dashboard malfunctioning" and "windows wouldn’t work" due to a "dead battery." This raises serious questions about vehicle reliability and pre-rental inspections at this specific location, noting a potential "tragic" outcome if this had occurred on a highway.
• Customer Service and Communication Challenges: The inability to "get in touch with a person on the phone ever" is a major complaint, suggesting difficulties in communication and accessibility for inquiries or urgent issues.
• Security Deposit Refund Delays/Issues: A customer reported not receiving their security deposit back "six business days ago" without clear communication or explanation from the branch ("not sure what the holdup is supposed to be"). While Enterprise's general policy states refunds can take 5-10 business days for debit card users, and credit card holds are released immediately, this specific complaint points to potential issues with the refund process at this location.
• Lack of Empathy Regarding Roadside Assistance: The complaint about being told to "pay out of pocket for their road side assistance" despite a vehicle malfunction, and the perceived "lack of empathy," suggests a gap in how roadside assistance claims are handled for mechanical failures that are not the renter's fault.
• Need for Internal Audit: The direct recommendation from a customer to Enterprise to "really audit your cars at this location. It’s terrible" indicates a strong perception of systemic issues regarding vehicle quality and potentially service standards.

For those in Maryland looking to contact Enterprise Rent-A-Car at their Annapolis Commerce Road location for reservations or inquiries, here are their details:

Address: 913A Commerce Rd, Annapolis, MD 21401, USA

Phone: (410) 224-2940

Mobile Phone: +1 410-224-2940

For Maryland locals considering Enterprise Rent-A-Car at 913A Commerce Rd in Annapolis, it is crucial to approach this location with informed caution. While Enterprise is a globally recognized brand, the specific customer feedback for this branch highlights significant concerns regarding vehicle safety and maintenance, along with issues related to customer service responsiveness and security deposit refunds. The reports of a vehicle malfunctioning shortly after pick-up, potentially endangering renters, and the difficulties in resolving deposit issues or reaching staff by phone, are serious points of consideration. As Marylanders, we rely on dependable services, and the experiences shared by fellow community members suggest that the consistency and quality of service at this particular branch may be below expected standards. While supporting local businesses is valuable, ensuring personal safety, reliable transportation, and straightforward financial transactions should be the top priorities when selecting a car rental provider. Therefore, locals should exercise diligence and perhaps consider alternative options or ensure thorough pre-rental checks if choosing this specific Enterprise location.

Enterprise Rent-A-Car

913A Commerce Rd, Annapolis, MD 21401, USA