Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For millions of travelers and New Yorkers alike, LaGuardia Airport (LGA) serves as a bustling gateway to the vibrancy of New York City and the wider tri-state area. Whether you're a local embarking on a road trip, a business professional in town for meetings, or a visitor eager to explore beyond the city's public transport system, a reliable car rental is often essential. Enterprise Rent-A-Car at 9501 Ditmars Blvd in East Elmhurst stands as a major player in this landscape, offering a wide array of vehicles and services designed to meet diverse transportation needs. As a globally recognized brand, Enterprise aims to provide convenience and quality, especially for those flying into or out of LGA.
The demand for accessible and varied vehicle options is particularly high in a dynamic hub like New York. Enterprise Rent-A-Car at LGA understands this, striving to offer everything from compact cars for city navigation to larger SUVs for family adventures. While the overall experience can vary, as with any high-volume service provider, Enterprise's reputation is built on its extensive fleet and broad presence. For New Yorkers planning an escape to the Hamptons, heading upstate for a weekend, or needing a temporary vehicle while their own is in the shop, Enterprise at LaGuardia aims to be a primary consideration. Their operations are designed to integrate seamlessly with airport logistics, making the transition from plane to car as smooth as possible for thousands of customers annually.
Enterprise Rent-A-Car is conveniently located at 9501 Ditmars Blvd, East Elmhurst, NY 11369, USA. This address is essentially on the grounds of LaGuardia Airport (LGA), making it exceptionally convenient for travelers arriving at any of LGA's terminals. To ensure seamless access, Enterprise provides a shared shuttle bus service with National and Alamo. For Terminal A, you can catch the shuttle from the consolidated shuttle bus pick-up area outside the terminal. From Terminal B, follow signs for "Ground Transportation" to pillar number 5 for shuttle pick-up. For Terminal C, look for "Rental Car Shuttles" from baggage claim to the transportation center. The shared National/Alamo/Enterprise branded buses will take you directly to the rental facility.
For those who prefer to walk from Terminal B, the facility is approximately a 10-15 minute walk, which can sometimes save time depending on airport traffic and ongoing construction. The close proximity to the airport is a significant advantage, reducing transit time and the hassle of navigating busy city streets immediately after a flight. This prime location also benefits locals in East Elmhurst and surrounding Queens neighborhoods who can easily access the branch for their rental needs without venturing far. Enterprise's strategic placement at this Ditmars Blvd address underscores its role as a key transportation provider for both air travelers and the local New York community. The 24/7 nature of airport operations is mirrored by their extensive hours of operation, generally 6:00 AM to 11:00 PM daily, providing flexibility for pick-up and drop-off.
Enterprise Rent-A-Car at LGA offers a comprehensive range of services typical of a major car rental provider:
- Diverse Vehicle Fleet: A wide selection of car classes, including economy (e.g., Mitsubishi Mirage, Nissan Versa), compact, mid-size (e.g., Toyota Corolla, Volkswagen Jetta), full-size (e.g., Chevrolet Malibu), SUVs (e.g., Nissan Rogue, Chevrolet Equinox, Audi Q5, BMW X5), luxury cars (e.g., Nissan Maxima, Chrysler 300), minivans, and pickup trucks (e.g., Toyota Tacoma), catering to various group sizes, luggage needs, and preferences.
- Airport Shuttle Service: Complimentary shuttle buses connect the rental facility directly to all LaGuardia Airport terminals, ensuring convenient pick-up and drop-off for air travelers.
- Flexible Rental Periods: Options for daily, weekly, and longer-term rentals to suit vacation, business, or temporary vehicle replacement needs.
- Online Reservation System: Easy booking through the Enterprise website or third-party travel platforms, often with options for free cancellation on many bookings.
- Damage Waiver (DW) Options: Offered at the time of rental for an additional daily charge, reducing or waiving the renter's responsibility for damage to the rental vehicle. This is optional and not insurance.
- Fuel Options: Choice of pre-paying for fuel, allowing Enterprise to refuel, or refilling the tank yourself before returning.
- Additional Driver Options: Spouses or domestic partners meeting requirements can be added at no extra charge; other additional drivers may incur a daily fee.
- Cross-Border Travel: Most vehicles can be driven throughout the US and Canada (some specialty vehicles may be restricted).
- After-Hours Returns: While not a self-service drop-off, after-hours returns are honored at their business partner location, National Car Rental, at 95/10 Ditmars Blvd, where keys can be returned to an agent at the counter.
- Enterprise CarShare: For local businesses and universities, Enterprise CarShare provides hourly and daily rentals, offering an alternative to traditional ownership or mileage reimbursement.
Enterprise Rent-A-Car at 9501 Ditmars Blvd, LGA, highlights several features that attract New York customers, alongside some common considerations:
- Extensive Fleet Variety: A major highlight is the broad range of vehicles available, from economical sedans to luxury cars and SUVs, offering choices for every budget and trip type. One customer specifically loved their rental, describing it as "amazing!!! I loved everything about it (inside and out)."
- Convenient Airport Location and Shuttle: Being directly at LGA with a reliable shuttle service is a significant benefit, especially for those flying in. The ability to quickly transition from plane to rental car is highly valued.
- Generally Good Vehicle Condition: Vehicles are typically described as "very good" and "good on gas," suggesting a well-maintained fleet. One review noted their "car was super clean, smelled great and drove perfectly" at a related NYC location.
- Customer Service Potential: While experiences can vary, Enterprise aims for "Excellent customer service," with instances of staff going "above and beyond" to fix issues like drop-off mix-ups, showcasing proactive problem-solving.
- Global Brand Reliability: As a large, established company, Enterprise offers a degree of perceived reliability and widespread support that smaller local outfits might not.
- Customer Service Inconsistencies: It's important to note that customer service experiences can be inconsistent. One review detailed a "nightmare" scenario involving misplaced identification documents, communication failures, and a "reluctance to take responsibility," leading to significant inconvenience and an "unacceptable and unprofessional" experience. This highlights the importance of thorough double-checking during pick-up and proactive follow-up if issues arise.
For direct contact with Enterprise Rent-A-Car at the LaGuardia Airport location:
Address: 9501 Ditmars Blvd, East Elmhurst, NY 11369, USA
Phone: (844) 648-1612
Mobile Phone: +1 844-648-1612
Their general operating hours are typically 6:00 AM to 11:00 PM, seven days a week. It is always advisable to confirm current hours and specific policies when making a reservation or before arriving. For detailed inquiries, especially concerning unique rental needs or to address any concerns, direct communication with the branch manager or customer service team is recommended.
In conclusion, for New Yorkers and visitors navigating the transportation needs of the metropolitan area, Enterprise Rent-A-Car at 9501 Ditmars Blvd, East Elmhurst (LGA), serves as a prominent and generally convenient option. Its strategic location right at LaGuardia Airport, complete with a dedicated shuttle service, makes it an ideal choice for air travelers seeking immediate ground transportation. For locals in Queens and beyond, the vast selection of vehicles, from economical daily drivers to more spacious options for family trips, provides significant flexibility.
While Enterprise, as a large corporation, aims for consistent service, it's prudent for customers to be thorough during pick-up, especially regarding documentation and vehicle checks, and to directly address any concerns with staff or management. However, for many, the brand's extensive fleet and operational efficiency, including flexible hours and cross-border travel options, make it a suitable and reliable partner for various journeys from New York. Whether you're planning a quick getaway from the city or require a temporary vehicle for local use, Enterprise Rent-A-Car at LGA offers a comprehensive solution to help New Yorkers get on the road with minimal fuss.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9501 Ditmars Blvd, East Elmhurst, NY 11369, USA
Enterprise Rent-A-Car Reviews
check inconstructionemployeeshuttleterminalgateairlinebus driverJFKnewark airport
★ 5★ 4★ 3★ 2★ 1Excellent customer service from beginning (with Will @ La Guardia) to end (with Melissa- manager)! There was a mixup with drop location , in which Melissa was able to fix that for me. This car ride was amazing!!! I loved everything about it (inside and out). Except the fact I kept hitting my head when getting inside....lol! It was also good on gas. I will always rent a car with Enterprise from here on out, when possible!
May 21, 2025 · Angela McCreary🚨🚨🚨Update as of July 2025: Contacted the customer service as suggested by the Enterprise customer service team. They told me the manager of this location will reach out to me and no one did. Still an unacceptable and unprofessional customer service——Extremely Disappointing and Unacceptable ServiceMy recent experience at Enterprise Rent-A-Car LGA was nothing short of a nightmare. During pickup, a staff member failed to return my essential identification documents (out-of-state ID and foreign driver's license), a critical oversight that caused immense stress and disruption.What followed was a frustrating ordeal of repeated communication failures. Despite multiple calls, emails, and online chats with both the local branch and corporate customer service, promises of follow-up were broken, and contradictory information was provided. The "Lost & Found" system even falsely claimed my items weren't found while they were reportedly at the branch.This negligence meant I couldn't legally drive during my entire 3-day road trip, placing an unfair burden on my friend and causing significant exhaustion. This directly led to a late return and an unfair charge. I ultimately had to take a day off work and travel back to the branch myself to retrieve my documents, something Enterprise repeatedly failed to facilitate.Upon confronting management, there was a clear reluctance to take responsibility for their staff's error and the subsequent mismanagement of my case. This level of service, especially with sensitive personal documents at stake, is completely unacceptable from a major rental company. I strongly advise caution when renting from this location.
Jul 10, 2025 · J PMike was very helpful and friendly when I pick up the car and he also inspected through the car with me together. I booked a full size elite and was offered an Audi A6 but I chooses a Mercedes CLA with only 360 miles on it. The car was in perfect condition during my rental.Return was like a breeze. The agent already finished inspecting the car while I was collecting my personal item. Enterprise service is definitely top-notch among all other competitors. I guess that's why their lot are completely empty on weekend.
Feb 21, 2025 · William ChenFrom the moment we were picked up at the airport in the shuttle, we had a wonderful experience with Enterprise. All of their representatives were attentive, kind, clear, and went above and beyond with us. Picking up and returning the car was a smooth process. We will definitely use Enterprise again for any car rental needs and recommend them to all our friends. Thank you so much for making our trip easier and for your excellent service!
Apr 20, 2025 · Eddy OchoaWhen it comes to renting a vehicle, I look no further than Enterprise. Their customer service is professional and truly the best. Cars are always clean and in order. My recent rental car had an issue with it but the service rep, Christal A. took care of it like a true professional displaying moves like Michael Jordan and charm like Scarlett Johansson. Why go anywhere else... Thank you Christal 😊
Apr 24, 2025 · Roy Alicea
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