Enterprise Rent-A-Car

- 700 Dual Hwy, Hagerstown, MD 21740

For residents and visitors in Hagerstown, Maryland, reliable transportation is often a necessity, whether for daily commutes, weekend excursions to nearby state parks, or simply when your own vehicle is temporarily out of commission. Enterprise Rent-A-Car, a widely recognized name in the automotive industry, has a conveniently located branch at 700 Dual Hwy in Hagerstown. This article aims to provide a clear, engaging, and informative overview of this specific Enterprise location from the perspective of a local Maryland user, detailing its services, accessibility, and what you can expect based on real customer experiences.

Enterprise Rent-A-Car is known globally for its extensive network of branches, diverse fleet, and commitment to customer service, often emphasizing a "we'll pick you up" policy (though this needs to be confirmed for specific branches). Their presence in Hagerstown, a key city in Western Maryland, provides a vital service for locals needing a temporary vehicle. From compact cars for fuel efficiency to spacious SUVs for family adventures, Enterprise generally strives to meet a wide range of customer needs. However, as with any service provider, individual branch performance can vary, and understanding recent customer feedback can help set realistic expectations for your rental experience.

The Enterprise Rent-A-Car branch in Hagerstown is conveniently located at 700 Dual Hwy, Hagerstown, MD 21740, USA. Dual Highway (US 40) is a significant commercial artery in Hagerstown, making this location highly accessible from various parts of the city and surrounding Washington County. Its position along a major route means it’s relatively easy to find and reach, whether you are coming from residential areas, business districts, or connecting from interstates like I-70 or I-81.

For local Maryland users, this accessibility is a key benefit. It simplifies the logistics of picking up and dropping off your rental car, potentially saving time compared to traveling to airport-based rental counters. While the website mentions "Pick-Up Service Unavailable" for this specific branch, it's always advisable to confirm any current pick-up policies directly with the branch if that is a service you require. The ample parking typically available at such locations also makes it convenient for customers arriving in their personal vehicles. Its proximity to local landmarks, hotels, and businesses also enhances its convenience for both residents and visitors needing immediate transportation solutions.

Enterprise Rent-A-Car at 700 Dual Hwy in Hagerstown typically offers a comprehensive suite of car rental services designed to accommodate various needs. Their offerings usually include:

• Diverse Vehicle Fleet: Enterprise prides itself on a wide selection of vehicles. This includes economical and compact cars for efficient city driving, mid-size and full-size sedans for comfortable daily use, SUVs for families or those requiring more cargo space, and minivans for larger groups. They also offer specialty vehicles like luxury cars, pickup trucks, and commercial cargo vans through their Enterprise Truck Rental brand at specific locations. While exact models vary by availability, you can generally expect a well-maintained range of options.

• Flexible Rental Periods: Whether you need a vehicle for a single day, a weekend getaway, a full week, or even an extended month-long rental, Enterprise provides flexible rental durations to suit your specific schedule.

• Insurance and Protection Plans: Customers are offered various optional protection products, including Damage Waiver (DW), Personal Accident Insurance (PAI), and Supplemental Liability Protection (SLP). These are designed to provide peace of mind during your rental. It is always recommended for Maryland renters to carefully review these options and compare them with their existing personal auto insurance policies.

• Refueling Options: Enterprise typically offers flexible fuel options, allowing customers to prepay for fuel, have Enterprise refill the tank (with a service charge), or refill the tank themselves before returning the vehicle.

• Additional Equipment: For added convenience, customers can often rent extras such as GPS navigation units and child safety seats (infant, child, and booster) to tailor their rental to their specific travel needs.

• Enterprise Plus® Loyalty Program: This program rewards frequent renters with points for qualifying rentals, which can be redeemed for free rental days. It also offers tiered benefits like bonus points and free car upgrades for higher status members.

Enterprise Rent-A-Car is generally recognized for several key features, though customer experiences at specific branches can vary. For the Hagerstown - Dual Hwy location, based on provided feedback:

• Customer Service Excellence (as experienced by some): One review specifically highlights "outstanding" customer service, professionalism, and a "warm, genuine, and welcoming" approach by a representative named Nicholas. This indicates the potential for exceptional individual service at this location, where staff go "above and beyond" for customer satisfaction.

• Reliability and Professionalism (for positive experiences): When the service is smooth, customers report a highly reliable and professional team that "truly cares about their customers," leading to positive and stress-free rental experiences.

• Extensive Fleet Options: As a major brand, Enterprise typically offers a newer, well-maintained fleet, ensuring a good selection of vehicles to match various purposes, from a fuel-efficient sedan for commuting to a spacious SUV for a family trip.

• Enterprise Plus® Benefits: For frequent renters, the loyalty program allows earning points for free rental days and provides benefits like expedited service and upgrades, making repeated rentals more rewarding.

However, it's also crucial to address the contrasting review. While some experiences are highly positive, others can be significantly negative. The negative feedback points to issues such as:

• Vehicle Availability and Preparation Issues: A customer reported that their requested vehicle was not available, and a replacement vehicle was given that was "dirty with bird dropping all over it" and had food compartments full, suggesting a lack of thorough cleaning and inspection.

• Billing Discrepancies and Lack of Resolution: The same customer experienced being charged for fuel service despite returning the car with a full tank and reported multiple unresolved complaints and no refund. This indicates potential issues with internal processes or customer complaint resolution.

• Communication Challenges: The customer's inability to receive calls back or have complaints addressed after multiple attempts highlights a significant communication breakdown.

These varied experiences suggest that while outstanding service is possible, inconsistencies in vehicle readiness and post-rental issue resolution might occur at this location.

For residents and visitors in Hagerstown, Maryland, interested in contacting this Enterprise Rent-A-Car branch, here is the direct information:

Address: 700 Dual Hwy, Hagerstown, MD 21740, USA

Phone: (301) 791-5551

Mobile Phone: +1 301-791-5551

Given the mixed customer reviews, it is strongly advised to utilize these direct contact numbers to confirm your reservation details, inquire about specific vehicle availability, discuss any special requests, and clarify rental policies, including fuel options and potential charges. Documenting all communications, especially concerning any vehicle issues upon pick-up or return, can also be beneficial.

For locals in Hagerstown, Maryland, Enterprise Rent-A-Car at 700 Dual Hwy presents a convenient and generally capable option for their car rental needs. Its strategic location on Dual Highway ensures easy access from various parts of the city, making it a practical choice for quick pick-ups and returns. The breadth of Enterprise's fleet means that whether you need a compact car for efficient city driving, a spacious SUV for a family outing, or a specific vehicle for a business trip within Maryland, there is likely an option to suit your requirements. The potential for exceptional customer service, as highlighted by positive reviews, can lead to a highly positive and stress-free rental experience.

However, it is vital for Maryland residents to be aware of the mixed feedback. While many enjoy seamless service, the reported issues with vehicle cleanliness, availability of requested vehicles, and post-rental billing discrepancies suggest that a proactive approach from the customer's side is beneficial. Thoroughly inspecting the vehicle at pick-up, clearly understanding the fuel policy, and keeping records of communication can help ensure a positive outcome. Despite these potential inconsistencies, the global backing of Enterprise, its loyalty program, and its convenient local presence mean that for many in Hagerstown, this branch remains a viable and frequently utilized choice for their car rental needs in Maryland. By managing expectations and communicating effectively, locals can still leverage the benefits offered by this well-known rental provider.

Enterprise Rent-A-Car

700 Dual Hwy, Hagerstown, MD 21740, USA