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Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 1462 Eatonton Rd Ste A, Madison, GA 30650

Car rental agency, Van rental agency ★3.0

1462 Eatonton Rd Ste A, Madison, GA 30650, USA

3.0
I rented a 2024 Jeep Wagoneer from the branch to drive out of state for a family vacation. The staff at this location were great!! The vehicle was ready for pick up with the online check in being done. They got me in and on the road quickly.Despite the troubles I had later on with the rental breaking down in Alabama and being directed to go to not one but two locations both an hour away for a a replacement rental, by the roadside assistance people. After driving an hour, I was denied a replacement by the Pensacola, FL airport location after being told by roadside assistance that he talked with someone at that location and they knew I was coming and would have a ride waiting for me. They didn’t have a clue about my situation. Which left me no choice but to call family to drive 8 hours one way to pick us up and get us home. This was quite an emotional and frustrating experience for myself and my family.Thankfully, after getting home and finding the right person to contact about my troubles. I got a call from the manager, Nick, at the location where we rented from and told him what had happened, he made sure to apologize repeatedly for what we had to go through and I’m thankful he made it right. Big thanks to Nick for having such great customer service and making sure his customers are taken care of. You’re kindness is appreciated. - Nicole Adams
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Picture 1Enterprise Rent-A-Car Picture 2Enterprise Rent-A-Car Picture 3Enterprise Rent-A-Car Picture 4Enterprise Rent-A-Car Picture 5Enterprise Rent-A-Car Picture 6

Enterprise Rent-A-Car Introduce

For residents across the heart of Georgia, whether you need a reliable vehicle while your personal car is in the shop, a spacious van for a group outing to the coast, or a comfortable SUV for a family vacation out of state, having access to dependable local car rental services is essential. The Enterprise Rent-A-Car branch located in Madison, GA, serves as a crucial hub for the local community, offering a fleet of vehicles ranging from economy cars for zipping around Lake Oconee to full-size SUVs for trips to Atlanta or the Blue Ridge Mountains.

This particular branch, situated conveniently on Eatonton Road, prides itself on providing the wide-ranging selection and national brand assurance that customers expect from Enterprise, combined with the personal touch of a local, neighborhood office. It is officially identified as a women-owned business, highlighting a commitment to diversity and community involvement that is valued by Georgia users.

While the rental experience is generally smooth, as noted by a customer who was quickly in and out with a premium 2024 Jeep Wagoneer, the true measure of any service comes when things do not go to plan. A challenging scenario involving a vehicle breakdown out-of-state demonstrates a significant commitment to resolution at the local level. After an initial frustrating experience with central roadside assistance and airport locations, the Madison branch manager, Nick, stepped in. His sincere apologies and decisive action to "make it right" underscore a local management focus on customer care and accountability, which is a key factor for trust among Georgia consumers. This dedication to fixing complex, stressful issues makes the Madison location a reliable choice, particularly when compared to less flexible providers.

It is worth noting, however, that the service quality, as is common in the service industry, can be inconsistent. While one manager shows exceptional effort, another customer reported a highly frustrating denial of service and rude treatment, which corporate follow-up did not address. Prospective customers in Georgia should recognize the potential for varied experiences and rely on the local manager's proven capacity for resolution.

Location and Accessibility

The Enterprise Rent-A-Car location is strategically placed to serve not only the immediate Madison community but also the surrounding areas of central Georgia, including places like Eatonton and Greensboro. Its proximity to major roads ensures easy access for both scheduled pickups and returns, minimizing the logistical hassle of obtaining a rental vehicle.

The physical address is a clear and simple landmark for local travel:

  • Address: 1462 Eatonton Rd Ste A, Madison, GA 30650, USA

Accessibility and convenience have been prioritized at this neighborhood branch, making the rental process smoother for all customers. Key accessibility features include:

  • Wheelchair Accessible Entrance: Ensuring smooth entry and exit for all customers with mobility needs.
  • Wheelchair Accessible Parking Lot: Providing designated, easy-to-access parking spots on-site.
  • On-Site Parking: Ample space for customers to park their personal vehicles securely while their rental is being utilized.

This off-airport location is highly convenient for insurance replacements, mechanical breakdowns, or local leisure travel, offering a simpler and quicker process than dealing with a larger airport facility.

Services Offered

As a full-service transportation provider, the Madison Enterprise location offers a comprehensive array of rental solutions tailored for various needs within the Georgia region and for out-of-state travel. Their primary offerings cater to personal, family, and group transportation requirements.

The available vehicle types and related services include:

  • Car Rental Agency: Offering a diverse fleet that typically includes economy, compact, midsize, and full-size sedans for everyday use and efficient travel.
  • SUV Rentals: Providing a selection of compact, midsize, standard, and full-size SUVs (such as the Chevrolet Equinox, Nissan Rogue, or a premium Jeep Wagoneer) essential for Georgia family vacations, particularly those involving long drives or extra cargo.
  • Van Rental Agency: Specializing in multi-passenger vehicles, including minivans (for up to seven people) and 12-passenger or 15-passenger vans, catering to group travel, church retreats, sports teams, or college trips around the state.
  • Truck Rentals: While primarily a car and passenger van agency, they also serve as a gateway to Enterprise’s larger truck rental division for moving or commercial purposes.
  • Replacement Rentals: Expert handling of rental needs for customers whose personal vehicles are undergoing repair following an accident or breakdown, often working directly with insurance companies.
  • Leisure and Business Rentals: Offering short-term and long-term rental options for personal travel, weekend getaways, or business needs.
Features / Highlights

The Madison Enterprise branch offers several noteworthy features and operational policies that add value and convenience for Georgia customers, distinguishing it as a local business with a focus on specific customer segments.

Key highlights and differentiating features include:

  • Women-Owned Business Status: The branch proudly identifies as women-owned, contributing to local diversity and potentially offering a preference for customers who wish to support diverse business ownership in Georgia.
  • Active Military Discounts: Providing special rates and deals for active military personnel, acknowledging and supporting the service of military families in the region.
  • Customer Service Resolution: Demonstrating a high level of accountability, particularly through the local manager, Nick, who is known for personally intervening to resolve complex, stressful customer issues that may arise during a long-distance rental.
  • Flexible Payment Options: Offering convenience through multiple payment methods, including all major Credit Cards, Debit Cards, and the quick transaction ability of NFC Mobile Payments.
  • Diverse Fleet Availability: Access to a wide spectrum of vehicles from standard sedans to premium SUVs and large passenger vans, ensuring the right vehicle for nearly any travel requirement.
  • Local Neighborhood Focus: Unlike airport locations, this branch typically provides a quieter, less chaotic rental experience and focuses on the needs of permanent local residents.
Contact Information

Direct communication with the Madison branch is crucial for confirming reservation details, vehicle availability, and receiving local service assistance. Prospective customers should utilize the official contact methods provided.

The contact details for the 1462 Eatonton Rd Ste A location are:

  • Address: 1462 Eatonton Rd Ste A, Madison, GA 30650, USA
  • Phone: (706) 342-4410 (Local Branch Line)

Given the occasional reports of service inconsistency or specific requirements (such as age or payment forms), calling the local branch directly before arrival is strongly advised, especially for van rentals or customers using a debit card, to ensure a smooth pickup process.

What is Worth Choosing

For Georgia residents deciding where to rent a vehicle, the Enterprise Rent-A-Car in Madison is particularly worth choosing due to its dual strength: excellent vehicle availability backed by a commitment to local customer resolution. While the size of the national Enterprise fleet ensures customers have access to diverse and reliable vehicle types—from an efficient sedan for a work trip to a large van for a group event—it is the local management's dedication to service recovery that truly adds value.

The positive intervention by manager Nick, in a situation where the national system failed, speaks to the high standard of localized accountability at this particular branch. This is a significant comfort for anyone in Georgia embarking on a long-distance family vacation, knowing that the local office has a proven track record of fighting for their customer's positive outcome. Furthermore, the convenience of the non-airport location, the acceptance of varied payment methods including debit cards (subject to policy), and specific discounts for active military personnel solidify this Madison branch as a trusted and community-focused choice for vehicle rentals in central Georgia.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards
  • Parking

  • On-site parking

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

1462 Eatonton Rd Ste A, Madison, GA 30650, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.9 from 128 user reviews.

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