Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents and visitors navigating the diverse landscapes of North Carolina, having a reliable and convenient car rental option is often essential. From exploring the vibrant urban core of Charlotte to venturing into the picturesque Blue Ridge Mountains or heading east to the Outer Banks, personal transportation offers unparalleled freedom. Enterprise Rent-A-Car stands as a prominent and often preferred choice for many in the region, particularly due to its strong presence at major hubs like Charlotte Douglas International Airport (CLT).
Enterprise Rent-A-Car has built a reputation for its extensive network, diverse fleet, and commitment to customer service. For North Carolina locals, this means having access to a well-known and generally trusted brand for a variety of rental needs, whether it's for a quick business trip, a family vacation, or simply a temporary vehicle when their own car is in the shop. The focus on providing a seamless experience, from booking to pick-up and drop-off, is a key aspect that sets them apart in the competitive car rental market.
This article aims to provide a clear, engaging, and informative overview of Enterprise Rent-A-Car at its Charlotte Douglas International Airport location, tailored to the perspective of local users in North Carolina. We'll explore its accessibility, the range of services offered, key features, and why it remains a suitable choice for your local travel requirements, drawing on factual information and real customer experiences.
The primary location for Enterprise Rent-A-Car discussed here is strategically situated at 5489 R Josh Birmingham Pkwy, Charlotte, NC 28214, USA. This address places it directly at the Charlotte Douglas International Airport (CLT), making it incredibly convenient for air travelers arriving in or departing from North Carolina.
Being located within the airport's Consolidated Car Rental facility means that travelers can easily access their rental vehicles shortly after deplaning. Typically, after collecting baggage, visitors can follow airport signage to the car rental area, which often involves a short walk or shuttle ride, although specific instructions like taking an elevator to a certain level might apply. The integration into the airport's infrastructure significantly reduces travel time and logistical complexities for those arriving by air.
For Charlotte locals who might need a rental car for non-airport related purposes, the location at CLT is still quite accessible. Josh Birmingham Parkway connects directly to major roads and interstates around Charlotte, allowing for relatively straightforward commutes from various parts of the city and surrounding areas. While not a neighborhood branch, its connection to the airport ensures it's a well-known and easy-to-find spot for anyone needing a vehicle, offering pick-up and drop-off flexibility that can accommodate different travel plans.
Enterprise Rent-A-Car at CLT provides a comprehensive suite of services designed to cater to a wide array of customer needs:
- Diverse Vehicle Fleet: Customers can choose from an extensive range of vehicle categories, including economy cars, compact cars, sedans (intermediate, full-size), SUVs (compact, standard, full-size), minivans, passenger vans, and even luxury cars and pickup trucks. This variety ensures that whether you need a fuel-efficient car for city driving, a spacious SUV for a family road trip to the mountains, or a larger vehicle for moving, Enterprise likely has an option for you.
- Online Reservation and Pre-Check-in: Their user-friendly website allows for quick and efficient online booking. A significant feature highlighted by customers is the option for pre-check-in, which enables renters to skip lines at the counter, streamlining the pick-up process.
- One-Way Rentals: Enterprise offers convenient one-way rental options between many of its locations, including picking up at CLT and dropping off at another Enterprise branch within North Carolina or even in a different state. This flexibility is highly valued for road trips, relocations, or when travel plans require different start and end points.
- Loyalty Program (Enterprise Plus): Customers can join the Enterprise Plus program for free, earning points on rentals that can be redeemed for free rental days and other benefits. This tiered rewards program (Plus, Silver, Gold, Platinum) offers increasing perks for frequent renters.
- Additional Services: Other offerings include optional insurance products (like Damage Waiver and Supplemental Liability Protection), roadside assistance, child safety seats, GPS navigation systems, and options for fueling policies (prepay, refill by Enterprise, or you refill).
- Extended Hours: While not 24/7, the Charlotte Douglas International Airport location often boasts extended operating hours compared to neighborhood branches, typically from early morning until late evening, accommodating most flight schedules.
Enterprise Rent-A-Car's appeal is bolstered by several key features and customer-centric highlights:
- Seamless Pick-up and Drop-off Experience: Many customers commend the efficiency of their pick-up and drop-off processes, especially with the pre-check-in option, which helps bypass potentially long queues. The ease of finding key drop boxes for after-hours returns also contributes to a smooth experience.
- Professional and Friendly Staff: Consistently, reviews praise the "professional, friendly and accommodating" nature of Enterprise personnel. This human element significantly enhances the rental experience, making customers feel valued and supported.
- Competitive Pricing: Enterprise is often noted for offering "very competitive" pricing, particularly beneficial for those looking for cost-effective solutions for multi-day or one-way rentals. This makes quality rental cars more accessible to a broader range of North Carolina residents.
- Wide Network: With numerous locations across North Carolina and nationwide, Enterprise's extensive network offers flexibility for pick-up and drop-off points, which is a major convenience for those embarking on longer journeys or needing different return locations.
- Vehicle Variety and Reliability: While some feedback mentions occasional issues with interior cleanliness, the overall sentiment is that the cars run "great" and are suitable for diverse travel needs. The breadth of their fleet allows customers to find a vehicle that perfectly matches their trip requirements.
For reservations, inquiries, or any assistance regarding your car rental with Enterprise Rent-A-Car at Charlotte Douglas International Airport, you can use the following contact details:
Address: 5489 R Josh Birmingham Pkwy, Charlotte, NC 28214, USA
Phone: (833) 336-0426
Mobile Phone: +1 833-336-0426
It's always recommended to call the branch directly for the most up-to-date information on vehicle availability, specific rental policies, and any ongoing promotions.
For North Carolina locals, Enterprise Rent-A-Car at Charlotte Douglas International Airport presents a highly suitable and often preferred solution for their car rental needs. Its established presence and operational efficiency are key factors that make it an excellent choice for navigating our dynamic state.
Firstly, the prime location at CLT offers unparalleled convenience for those flying in or out of Charlotte, seamlessly integrating car rental into their travel plans. Even for locals not using air travel, the airport location is easily accessible from various parts of the city via major roadways, making it a central and identifiable pick-up point for any temporary vehicle need. This accessibility ensures minimal hassle when starting your journey.
The flexibility offered by Enterprise, particularly with its one-way rental options, is a huge benefit for North Carolinians. Whether you're planning a scenic road trip from Charlotte to Asheville, a move across the state, or simply need to drop off the car at a different city after a visit, Enterprise makes these complex itineraries straightforward. This capability provides a level of freedom and convenience that is highly valued in a state as geographically diverse as North Carolina.
Moreover, the consistent praise for Enterprise's customer service, with staff being described as "professional, friendly, and accommodating," ensures a positive and smooth rental experience. The pre-check-in option and efficient pick-up/drop-off processes minimize wait times, allowing locals to get on the road faster. While isolated incidents of vehicle cleanliness can occur, the overall feedback points to well-running cars and a commitment to customer satisfaction.
In conclusion, Enterprise Rent-A-Car at CLT stands out as a reliable and user-friendly choice for residents of North Carolina. Its combination of convenient location, diverse fleet, flexible rental options like one-way trips, and a strong emphasis on customer service makes it a highly practical and advantageous partner for all your local and regional travel needs.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
5489 R Josh Birmingham Pkwy, Charlotte, NC 28214, USA
Enterprise Rent-A-Car Reviews
pick upcheck inflightdeskgentlemanfull sizeparking garagejeep wagoneerfirst careasy out
★ 5★ 4★ 3★ 2★ 1Rented a car from Charlotte Douglas International Airport. Enterprise offers pre check-in allowing you to skip the line at the airport which was awesome and allowed us to skip a pretty lengthy line. Gentlemen at the parking garage were friendly and helpful. Took the car up to Washington DC Penn Station and dropped off there. We had a train to NY early morning, signage was easy at the train station. No personnel but the key drop box was easy to find. All in all a great experience with enterprise. Fair pricing as well. Only reason for the 4 star was the cars interior was in pretty bad shape. Very dirty. Other than that, car ran great. No other complaints. Thank you enterprise for being a part of a memorable trip for my wife and I.
Jun 04, 2025 · Jeff RFirst, the website is very user friendly. I was able to quickly provide my request, confirm my entry and departure details, identify a very acceptable vehicle that fit my needs. The price was very competitive, especially in view of the fact that I picking up and dropping off in different locations.All of my contacts with Enterprise personnel were very professional, friendly and accommodating. The pick up and drop off process was seamless. Your process by which I could provide the needed information such as driver’s license and credit card made the process for picking up the vehicle was very important and made the pickup quick and efficient. We had an enjoyable vacation and the experience with Enterprise mad it that much more special.I will definitely utilize Enterprise in the future will recommend Enterprise.
Jul 14, 2025 · Daniel KnightI recently had the pleasure of renting from Enterprise Rent-A-Car in Charlotte, and I must say—it was a truly refreshing experience. From the moment I walked in, the team demonstrated a genuine commitment to customer service that’s increasingly rare these days.The staff was not only professional and courteous but also incredibly efficient. The entire process—from reservation to vehicle return—was seamless and hassle-free. The vehicle provided was spotless, well-maintained, and ready to go, which made my trip all the more enjoyable.What stood out most was the consistent level of exceptional service. It’s clear that this location prioritizes customer satisfaction and takes pride in delivering a smooth, friendly rental experience every time.Kudos to the Charlotte team for setting the bar high. I’ll definitely be returning—and recommending Enterprise to others!
Jun 27, 2025 · Jason DavidsonI have been an Emerald member for just a short while now, and I must say I absolutely love it. The program offers some nice perks. I also like the choice of vehicles that are offered. This location is very convenient and due to my membership status, I can avoid the lines and head straight to my designated area to choose the vehicle of my choice. Customer service was very helpful when I signed the car out and back in at the end of my term agreement. I won’t be going anywhere else for future rentals
Apr 07, 2025 · J HWe had an awful experience with Enterprise Rent-a-car!!!We rented a Chrysler minivan and it broke down on the highway 10 minutes after driving it from Charlotte NC. The EV Hybrid displayed “the vehicle will shut down soon!” This literally put us in 1st gear (automatic transmission) on the highway and I’m in the middle lane with the family. I was able to inch my way over to the right onto a grassy, hilly stretch. We inches our way to the next exit into Gastonia NC and made it to a Hardee’s Restaurant parking lot. We called the Enterprise 800# for issues, they said they would call a wrecker and an Uber for us. I then looked up the next nearest Enterprise and it was only a mile away in Gastonia, (6-minutes)!Spoke with a young boy at the desk by phone and asked that they send us a replacement van instead of us waiting for a wrecker and an Uber. I called twice!!! They refused to do it and said we had to wait, at that point I asked to speak with the manager. The boy said the manager is aware of your situation and her name is (it started with a “V”) I believe he said Vanessa. And she won’t send anyone, you’ll have to wait!!!!!!!!!! I asked the boy, how big are you guys there do you have enough people to spare and get us and he said yes, we have quite a few people working here!???Meanwhile the wrecker guy had texted me and said he was going to be a bit, just to let me know. At least this guy communicated… Enterprise made it sound we had to wait for the wrecker to get to us before they actually would send an Uber!!!!!!!!This is crazy! Such horrible service from these people, honestly such terrible service when you have an issue like this and how unaccommodating they are. Literally, they are 6-minutes away and in the same town!!!I figured I would try the van again around the parking lot to see if it retuned to normal and it did. So, we kept our fingers crossed and drove over to the Gastonia, North Carolina branch to exchange vehicles. My wife had googled the issue with the minivan and found that it was a common issue with this Chrysler Pacifica Hybrid. That they would just quit on you and with a display saying “engine will shut down soon”!The Chrysler fix was a software update so it didn’t immediately shutdown but gave a warning first, before it shutdown. It also set us up in a very dangerous situation… by giving us NO power to remove ourselves from the situation of a highway/freeway! We got lucky to get off that highway.I’m sure we aren’t the only ones who experienced such a crisis with these vans and I’m sure Enterprise Rent-a-car must be aware these are a hazard but continue to rent them out.But, beyond that, was how we were treated and Enterprise didn’t live up to their adds of“we’ll come and get you”.Also, when we exchanged vehicles the van we drove off in I noticed it only had 3/4 of a tank of gas and wasn’t the cleanest. At this point I just want to be done with these people. This is unacceptable. Never again Enterprise, we will never be renting from you!BEWARE fellow renters.
May 21, 2025 · Jane Denison
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