Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
Planning your next road trip across Texas, need a dependable ride while your vehicle is in the shop, or simply require a spacious van for a group outing near Houston? For residents and visitors in the Lone Star State, finding a trustworthy and customer-focused car rental service is essential. Enterprise Rent-A-Car, located conveniently on Katy Freeway, stands out as a reliable option, offering a variety of vehicles and services tailored to meet diverse local and travel needs. This specific location prides itself on providing professional, high-quality service, ensuring your rental experience is as smooth and efficient as possible.
As a significant player in the Texas car rental landscape, Enterprise Rent-A-Car at this Houston address has established itself as a go-to destination for both car and van rentals. Their reputation is built on a commitment to customer satisfaction, which shines through in the attention to detail from the initial inquiry to the final drop-off. Whether you're looking for an economy car for city commutes or a full-size van for a move or large family vacation, the team is dedicated to matching you with the perfect vehicle for your journey.
Location and Accessibility
The Enterprise Rent-A-Car office is situated in a highly accessible area of West Houston, right off one of the city's major thoroughfares. The address is 10104 Katy Fwy, Houston, TX 77043, USA. This prime location, near the intersection of the Katy Freeway (I-10) and Gessner Road, makes it exceptionally easy for local Texas drivers to reach, whether they are coming from the Memorial area, Spring Branch, or other surrounding Houston communities.
Accessibility is a key priority at this location, making the rental process convenient for all customers.
- The facility provides a wheelchair accessible entrance, ensuring easy access into the office for all patrons.
- Dedicated wheelchair accessible parking is available on-site, further enhancing convenience for customers with mobility considerations.
- For drivers utilizing their own transportation to reach the location, on-site parking is offered, providing a hassle-free place to leave your vehicle while you pick up your rental.
The typical operating hours are structured to accommodate standard working schedules, but it is always recommended to check directly with the branch for holiday hours or any potential changes before planning your visit. Generally, the hours are: Monday through Friday from 7:30 AM to 6:00 PM, and Saturday and Sunday from 9:00 AM to 1:00 PM.
Services Offered
This Enterprise location specializes in both standard car rentals and van rentals, making it a dual-purpose resource for various transportation needs across the Texas region. The fleet is designed to accommodate everything from short-term local travel to extended road trips.
Key services available include:
- Car Rental Agency Services: Offering a wide selection of vehicles, typically ranging from economy and compact cars for fuel efficiency, to full-size sedans, SUVs, and even luxury options for enhanced comfort and style on the Texas highways.
- Van Rental Agency Services: Providing larger vehicles such as minivans for family trips or passenger vans (like 12-passenger or 15-passenger) for group travel, sports teams, or event transportation. Cargo vans are also often available for moving or business logistics.
- Flexible Payment Options: Customers have the convenience of paying with major Credit Cards, Debit Cards, and modern methods like NFC mobile payments, ensuring a smooth transaction process.
- Refueling Options: Providing choices for prepaying for fuel, having Enterprise refill the tank upon return (for a fee), or the customer refilling the tank just prior to drop-off.
- Optional Protection and Coverage: Offering products such as Personal Effects Coverage (PEC) and Roadside Assistance Protection (RAP) for additional peace of mind during the rental period.
- Additional Driver Policy: Allowing for the addition of an extra driver, subject to specific daily charges and age requirements, though a legal spouse or domestic partner may be exempt from the daily fee in certain cases.
Features / Highlights
The Enterprise Rent-A-Car on Katy Freeway distinguishes itself with several notable features that appeal specifically to the local Texas community:
- Women-Owned Business: This specific location identifies as women-owned, contributing to the diversity and strength of the local Houston business community.
- Active Military Discounts: In recognition of the service of military members in Texas and beyond, the agency offers discounts for active military personnel, which is a valuable benefit for those stationed or traveling through the area.
- Commitment to Customer Service: As highlighted in customer feedback, the agency, particularly staff members like Ms. Green, demonstrates a dedication to attentive and personalized service, taking time to thoroughly explain rental terms and car details.
- Fleet Variety: The offering of both standard car rental and van rental services under one roof provides flexibility for all types of renters, from individuals to large groups or businesses.
- Accessible Amenities: Features like the wheelchair accessible entrance and parking lot ensure the business is welcoming and convenient for all members of the community.
Contact Information
For inquiries, reservations, or to speak with a representative, you can reach the Enterprise Rent-A-Car location at:
- Address: 10104 Katy Fwy, Houston, TX 77043, USA
- Phone: (713) 468-6878
- Mobile Phone (Direct): +1 713-468-6878
What is Worth Choosing
Choosing the Enterprise Rent-A-Car location on Katy Freeway is a decision based on the promise of professional service, a diverse fleet, and community-focused operation. For local users in Texas, the convenience of a dual car and van rental agency that is easily accessible right off I-10 is a major plus.
The reported instances of exceptional customer service, where staff members go "above and beyond" to listen to needs and explain terms clearly, suggest a positive, personal touch often sought after in a rental transaction. While every service-based industry may encounter occasional logistical challenges, as evidenced by a less positive account involving payment holds and vehicle cleanliness, the positive feedback strongly emphasizes the high level of care and customer focus that this branch strives to deliver. The willingness of staff to resolve issues, even in complex situations, shows an underlying commitment to making things right.
Furthermore, the business's identification as women-owned and its offer of active military discounts provide a compelling reason to support a locally embedded business that values both community and service members. The comprehensive accessibility features—including the wheelchair accessible entrance and parking—ensure that a wide range of Texans can utilize their services without barriers. For a straightforward, reliable car or van rental experience in the Houston area, backed by a variety of practical amenities and a clear dedication to individual customer needs, Enterprise on Katy Fwy presents a strong case as your preferred choice.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
10104 Katy Fwy, Houston, TX 77043, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 1I had a fantastic experience with the car rental staff — truly outstanding service from start to finish. Ms. Green genuinely cares about customers, taking the time to listen carefully to my needs and helping me choose the right vehicle for my trip.What impressed me most was how thoroughly she explained everything I needed to know, from rental terms to key details about the car. Her positive energy and kind smile made the entire process smooth and pleasant. It’s rare to find such attentive and customer-focused service these days.Highly recommended — I’ll definitely be coming back next time. Thank you, Ms. Green, for going above and beyond!
Jul 07, 2025 · Letian “Leo” WangI never had such a frustrating experience renting a car. First of all the car was filthy. We had to stop pretty quick and wash the windows. Then the hold for $900 which was ok. Then they canceled the $900. Then they charged another $900. Then they called to see if we had a rent car and what was the license plate ?? Then they charged another $287 and then another $189. We took it back early and they could not find the $900 charge. They told us we had to send a picture of the charge to their accountant. Omg….they offered me a credit and I said I don’t ever want to rent here again. Give me the credit this time. Joshua said he’d call me back yesterday by 10 A.M. He did not. An awful lot of confusion here. I will go elsewhere next time. Not this location. Too frustrating for sure….these are the widows before we even drove off. Ugh.
Jul 09, 2025 · Janice BrumbaughQuick (as quick as car rentals ever go, these folks are a little bit better), I was having a classic car reupholstered. So they picked me up from the service shop, handled my rental quickly and then a week later efficiently processed my rental return and dropped me off back of the service shop.
Sep 18, 2025 · Kenneth BarrThey made me wait for about an hour and at the end they gave me a Hooptie with only one hubcap!!! Engine, breaks and steering wheel the whole car needed maintenance. Car was not even washed!!!
Sep 12, 2025 · RoLo SalgadoI worked with MK through my whole rental process & she was AMAZING. Explained everything, answered all my annoying questions, made follow up calls, & was beyond polite all while I was an emotional wreck. Please keep her she was an absolute joy to work with. 🥹
May 05, 2025 · Nique Johnson
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