Enterprise Rent-A-Car Matteson: Your Local Choice for Car Rentals in Illinois

Enterprise Rent-A-Car Photos

Enterprise Rent-A-Car Introduce

For residents across Illinois, particularly in the southern suburbs of Chicago, having access to a dependable car rental service is a common necessity. Whether it's for a planned road trip, a temporary replacement while your personal vehicle is being serviced, or for business travel, the need for a reliable set of wheels arises frequently. Enterprise Rent-A-Car is a widely recognized name in the vehicle rental industry, with numerous locations designed to serve communities directly. The Enterprise branch in Matteson, Illinois, aims to provide such a service, catering to the diverse transportation demands of local users.

The concept of car rental is simple: providing temporary access to a vehicle for various durations. However, the quality of that experience can vary significantly based on the service provider, the condition of the vehicle, and the attentiveness of the staff. For Illinoisans, choosing a local branch means hoping for a convenient and hassle-free process that integrates smoothly into their busy lives. Enterprise Rent-A-Car in Matteson endeavors to be a go-to solution for everyday mobility needs, from quick errands to extended journeys across the state or beyond. While the brand is well-established, individual branch experiences are crucial for local satisfaction.

This article will provide an overview of the Enterprise Rent-A-Car location at 4545 Lincoln Hwy, Matteson, IL. We will delve into its geographical convenience, the range of rental services typically offered by an Enterprise branch, and general features you might expect. Our aim is to give you a factual and informative perspective, helping you decide if this particular location meets your expectations for car rental services in Illinois.

Location and Accessibility

The Enterprise Rent-A-Car branch in Matteson is located at 4545 Lincoln Hwy, Matteson, IL 60443, USA. Lincoln Highway (U.S. Route 30) is a significant east-west arterial road that traverses much of Illinois, providing excellent connectivity for the surrounding communities. Matteson is a village situated in Cook County, offering a suburban setting with access to major transportation routes, making this Enterprise location reasonably accessible for a broad range of local residents.

The branch's position on Lincoln Highway ensures that it is easily reachable from neighboring towns such as Frankfort, Tinley Park, Olympia Fields, and Rich Township. This makes it a practical option for individuals residing in these areas who require a rental vehicle without traveling into the more congested parts of Chicago. Its suburban location means less urban traffic to contend with during pick-up and drop-off, which can be a considerable advantage for locals.

Furthermore, Matteson's proximity to major interstate highways like I-57 and I-80 adds to its accessibility. I-57 runs north-south, connecting the southern suburbs to Chicago's downtown area and beyond, while I-80 is a major east-west route spanning across the country. This network of roads facilitates convenient travel for those embarking on longer journeys within Illinois or to neighboring states. For customers needing a car after an accident or for routine maintenance on their personal vehicle, the straightforward access to the Matteson branch helps alleviate some of the stress associated with being without personal transportation.

Services Offered

Diverse Vehicle Fleet: Enterprise Rent-A-Car typically offers a wide selection of vehicles to cater to various preferences and needs. This commonly includes:
- Economy and Compact Cars: Ideal for individuals or couples seeking fuel efficiency and ease of parking.
- Mid-size and Full-size Sedans: Providing comfortable space for daily commutes or longer trips.
- SUVs: Ranging in size from compact to full-size, suitable for families, groups, or those requiring extra luggage capacity.
- Minivans: Designed for larger families or groups, offering ample seating and cargo room.
- Pickup Trucks and Cargo Vans: Available for utility purposes, moving, or business needs.
- Luxury and Specialty Vehicles: For those special occasions or when a premium driving experience is desired.
Insurance Replacement Rentals: A significant portion of Enterprise's business involves providing rental vehicles to customers whose personal cars are undergoing repairs due to accidents or mechanical issues, often coordinated directly with insurance companies.
One-Way Rentals: For travelers moving between cities or requiring a vehicle for a single leg of a journey, Enterprise generally facilitates one-way rentals between their various locations, offering flexibility for Illinois residents planning travel within the state or out-of-state.
Vehicle Pick-Up Service: For non-airport locations like Matteson, Enterprise is known for offering a "We'll Pick You Up" service during business hours, which is highly convenient for customers who are temporarily without a vehicle. It's essential to confirm availability and schedule this service in advance.
Optional Add-ons: Customers can typically enhance their rental experience with additional options such as GPS navigation systems, child safety seats (infant, toddler, and booster), and various protection plans.
Long-Term Rental Options: For extended needs, such as a prolonged vehicle repair or a temporary work assignment, Enterprise often provides flexible and potentially more cost-effective long-term rental programs.

Features / Highlights

Established Brand Presence: As a part of the Enterprise Holdings family, the Matteson location benefits from being connected to a vast network of rental locations and resources, offering a sense of reliability due to the brand's global reach.
Convenient Local Access: Situated on Lincoln Highway, the branch is easily accessible for residents of Matteson and surrounding southern Chicago suburbs, reducing travel time to pick up or return a vehicle.
Diverse Fleet Selection: The availability of various vehicle types ensures that customers can usually find a car that matches their specific needs, whether it's for fuel efficiency, passenger capacity, or cargo space.
Focus on Insurance Replacements: A significant feature of many Enterprise "home city" locations is their specialization in working with insurance companies to provide seamless replacement vehicles for those impacted by accidents, often a crucial service for locals.

Contact Information

Address: 4545 Lincoln Hwy, Matteson, IL 60443, USA

Phone: (708) 481-6225

Mobile Phone: +1 708-481-6225

Conclusion: Why this place is suitable for locals

For individuals and families across the Illinois region, particularly those in Matteson and its neighboring southern Chicago suburbs, the Enterprise Rent-A-Car branch at 4545 Lincoln Hwy serves as a key resource for their temporary transportation needs. Its accessible location on a major thoroughfare makes it a practical choice for everyday convenience, whether you're dealing with an unforeseen car issue, planning a local outing, or requiring a vehicle for out-of-town guests.

The core suitability for locals lies in the accessibility of its services and the breadth of its vehicle offerings. When your personal car is in the shop, or you need extra capacity for a family event, having a nearby Enterprise branch that typically offers a wide array of vehicle classes—from compact cars to spacious SUVs and minivans—means you can usually find a suitable solution without extensive travel. The capability to coordinate with insurance providers for replacement vehicles is also a significant advantage for Illinois drivers, providing a streamlined process during stressful times.

While the experiences at any service-oriented business can vary, the fundamental structure of an Enterprise branch like the one in Matteson is designed to cater to the "home city" renter. This focus means a readiness to serve the community's diverse needs, from providing short-term rentals for local errands to facilitating longer journeys. For Illinois residents, this combination of convenient location and a comprehensive range of rental options makes the Matteson Enterprise Rent-A-Car a valuable and suitable option for their ongoing and occasional car rental requirements.

Enterprise Rent-A-Car Details

From the business
Identifies as women-owned

Highlights
Active military discounts

Accessibility
Wheelchair-accessible car park
Wheelchair-accessible entrance

Payments
Credit cards
Debit cards
Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

Illinois Cook County Matteson Lincoln Highway

4545 Lincoln Hwy, Matteson, IL 60443, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4 from 407 user reviews.

pricemanagerpick upteaminsurancecleancallcompact cardoorgas

★ 5★ 4★ 3★ 2★ 1

I reserved a vehicle through my insurance. When I arrived to pick it up, the vehicle was not ready despite my calling ahead of time. From what I understand Enterprise's call center did not confirm details with the branch. The branch employees seemed nice but told me the car needed 10-15 minutes to be cleaned. 40 minutes later, the car was brought to me. The car was a crossover (not the standard size sedan I requested) and it was absolutely filthy, so I guess the 15-minute cleaning didn't get done after the 40 minutes I waited. The car also had a small crack in the windshield, multiple large scratches, and cigarette burns in the back seat. When I asked the employee if this was documented, she simply said it was wear and tear and not to worry about it. I wanted to complain, but after a 40-minute wait I simply wanted to drive home and take the painkillers I was prescribed for my car accident (the reason I was there to begin with). While driving home, I stopped by a gas station as the vehicle was provided with a half tank and I wanted to top off. As I was driving to the gas station, I heard a faint metallic noise coming from the right front wheel. At first, I thought maybe I was being paranoid but as I continued to drive the vehicle the noise did not fade. I called Enterprise support to complain about this and request switching the vehicles, and the person on the support line gave me an attitude when I described the issues to him (I described them as I did here). I was told that the local branches are closed for the night, and I could have the car towed and pick up another from a branch tomorrow or wait until the branches open and return the car myself. I told him that a branch was a few blocks away from my house, so I'd return it myself, the support seemed annoyed at this and acted like I was exaggerating about the vehicle's safety if I was willing to drive it a short distance. I'm no expert but it sounds like the wheel bearing in the front passenger side is going bad or is bad based on the sound I heard. Definitely disappointed with the service provided.EDIT/UPDATE:I was contacted by Enterprise to remedy the issue. They moved me into another vehicle which was in much better condition, but today I woke up to a $17.37 charge to my bank. My insurance covers charges up to $40 which I was told the car falls under. I contacted Enterprise through their website, and they told me to call. I called the provided help line, the tech on the phone said she saw the charges but didn't understand why they were there. The help tech then, without warning, forwarded me to the local branch. I then re-explained everything to the local branch and was told that my insurance covered the cost of the vehicle but not the taxes and that's the charge I was seeing. I asked why I wasn't informed of this either when I first picked up the car or when I picked up the replacement car, they had no answer other than "sorry" which isn't exactly ideal. Definitely would not recommend renting through Enterprise unless absolutely necessary, it's been an incredibly unpleasant experience.
Oct 28, 2024 · Benjamin Krause (Bennifer)
It was very unfortunate that I could not give 0 or half a star. In the past I never seemed to have a problem with renting from Enterprise or atleast nothing to really be upset about. The insanity of yesterday’s events have led me to post a review for the first time ever! I reserved a vehicle TWO WEEKS in advance for my son’s graduation! I received a call two days prior to pick up asking if I wanted to pick up for a closer location to where I live and I agreed, expecting them to do all of the necessary transferring of information, I was told to contact the Matteson location for my SUV pick up. I did and the gentleman looked and said Insee someone in your file so they must be doing your transfer now and he would call back when it was complete. 10 minutes later he called back and informed me they had no vehicles in my SUV bracket available I would have to keep the Orland Hills location so I said okay (the gentleman from Matteson was very nice and understanding). I called Orland Hills again to inform him of that and to make sure my reservation was still a go with a vehicle I needed (a 7 seater) and I was told yes. I received a call that evening confirming AGAIN my pick up for the next day. On the day of pick low and behold there is no vehicle for me and they were trying to place me in something in a 5 seater or less at full price no accommodations. I told the original reservation would need to be canceled and they would need to find me a location that had my vehicle and they would need to accommodate. They confirmed and wrote down all locations that had the vehicle we originally reserved and assured us he reached out to all locations to confirm the vehicle! We went to Glenwood .. no vehicle no call confirmation, Calumet City .. no vehicle no call confirmation .. Highland, IN .. no vehicle, no call confirmation (shout out to the male manager that worked the evening of 5/8/25 at the Highland location he was trying to help as much as he could and was willing to accommodate pricing, but no vehicle would accommodate the pricing and tenting two vehicles for the trip would have been wayyyy over budget). We then contacted Orland Hills location AGAINNNNNN and we were referred to the Midway Airport location. They connected us over to call center and Immediately asked for the head office or manager, I was told they could only send chats and he claimed to have sent a chat as I was on the phone for someone to contact me personally about an urgent matter (I assume if the message was sent at all it wasn't urgent enough because I still have yet to be contacted). The gentleman then made the reservation and stated I will be accommodated at my same price (mind you they say these calls are recorded so he will be heard saying it) and he notated my reservation about the accommodation. After an hour IN TRAFFIC we made it to the airport only to be told that they are reserving their SUVs for incoming flight guests and the reservation was set for a Mini Van and the absolutely do not do accommodations at the airport because the have newer vehicles than regular locations. So after all deposits and fees my total would be $1000+ which was almost $500 more than my original fees …. ABSOLUTELY NOT!!! The biggest insult to me in all of this was how everyone one was so quick to say “We completely understand and I am sorry you are going through this, but —“ while I traveled all over the Chicagoland area without so much as compensation for gas!!!!! The lack of care, concern, or responsibility on all of their parts (excluding the Matteson and Highland locations) was DIABOLICAL!!! Meanwhile they will go on about their days while I sit at home 800 miles away from my son who will be graduating tomorrow. If someone had a number to corporate I want it!!!!!! I used to think Enterprise was the best rental location, I don't think a positive thing of them now!
May 09, 2025 · JaKitta Dixon
From pick-up to drop-off we received excellent service! The Matteson Manager helped us rent a larger vehicle than we planned and at the perfect price. We have only rented from Enterprise for decades and will continue to do so.
Apr 09, 2025 · Renee Pait
The staff had the car I reserved without any issues. My car was being serviced down the street at Kia and they took me back to my car after it was fixed. Everyone was really nice throughout the process.Teri M
Mar 05, 2025 · Gemstones Mommy
The rental process was somewhat convenient. My neighborhood Enterprise notified me a day early that the vehicle I requested would not be available at that location. I was directed to another Enterprise further away. I was assuredthat l would be able to return the vehicle to the one in my neighborhood with no penalty.Although it was an inconvenience it was doable.The staff oriented me to certain features, presented me with a clean vehicle and 2 key fobs. One fob was sluggish when trying to use it so l used the other one without hesitation. The next morning (5:00am) I'm ready to travel. I’m approximately 200 miles out of town, stop to go into a store. Upon returning to vehicle neither fob is working and I'm locked out. I used the manual key to reenter vehicle which sets off the horrendous loud alarm! Fobs will not allow me to start vehicle or turn alarm off and several curious pedestrians have all eyes on me!! I'm pressing fobs, start button and brake repeatedly! Finally the vehicle starts and alarms cease. I am now too scared to drive and especially turn vehicle off. I call Enterprise but no offices are open this early so l decide to keep driving towards my destination and will contact them when they open. Finally I phone the office, explaining problem. Now BOTH fobs need new batteries and staff offered to locate offices close to my position where I could go to have batteries replaced ( among other helpful suggestions). I googled an office close to my position( 10 miles in opposite directions). Staff nice but only had one battery available and that was fine with me. I lost a total of approximately 2 hours out of my travel which was a great inconvenience. I returned the vehicle to Enterprise a week later and shared my journey with the office manager ( after he asked "how was everything "). Не apologized for the inconvenience and offered a resolution (which I was pleasantly surprised as well as appreciative). I also highly recommended that the staff AND customers follow up immediately if key fobs are sluggish or present hesitation in functioning when using them. Much thanks to Enterprise Marcus, Ken ( Matteson and Steger locations)and entire team for accommodating, friendly and professional interactions. Although I was greatly inconvenienced I must say that Enterprise customer service during this stressful time was comforting and I did not feel abandoned ( especially since I was a female traveling alone for 12-14 hours). Enterprise will remain my number one choice!
Feb 28, 2025 · blksybyl1