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Enterprise Rent-A-Car Introduce
For residents of Pennsylvania, navigating daily life, planning a getaway, or managing vehicle repairs often requires a reliable car rental solution. Enterprise Rent-A-Car at 1257 Manheim Pike in Lancaster, PA, stands as a cornerstone of dependable local transportation. This branch of Enterprise has consistently proven itself to be more than just a car rental service; it's a dedicated partner in ensuring Pennsylvanians have access to quality vehicles backed by exceptional customer care. Whether you're in need of a temporary ride while your car is in the shop, a spacious vehicle for a family vacation, or a professional option for business travel, this Lancaster location is poised to exceed your expectations.
In a market with numerous choices, the Enterprise Rent-A-Car on Manheim Pike distinguishes itself through its commitment to customer satisfaction and a personalized approach. Reviews highlight a team that goes above and beyond, even when faced with high demand. This article will explore what makes this specific Enterprise branch a highly recommended choice for locals, from its convenient location and wide range of services to the distinctive features that earn it such high praise, ultimately affirming its suitability for all your car rental needs in the Lancaster area and beyond.
Enterprise Rent-A-Car is strategically located at 1257 Manheim Pike, Lancaster, PA 17601, USA. This address positions it on a prominent and easily accessible road within Lancaster, making it highly convenient for residents throughout Lancaster County and surrounding areas. Manheim Pike is a major artery, ensuring that customers can reach the branch with ease, whether they are driving from downtown Lancaster, Lititz, Manheim Township, or other nearby communities. Its location minimizes travel time and complexity, a significant benefit for anyone seeking a quick and efficient rental experience.
The accessibility of the Manheim Pike branch is a consistent point of appreciation among customers. Its straightforward approach to main roads ensures that both picking up and dropping off your rental vehicle is a hassle-free process. This makes it an ideal choice for a variety of needs, from those needing a vehicle for a local errand to individuals embarking on longer journeys. The ease with which one can access this Enterprise location significantly enhances the overall positive experience for Pennsylvanians.
Enterprise Rent-A-Car is renowned for its comprehensive array of services, and the Lancaster Manheim Pike branch proudly upholds these high standards. Their offerings are designed to cater to diverse customer needs with professionalism and efficiency:
- Extensive Fleet Variety: Customers can choose from a wide range of vehicles including fuel-efficient economy cars, comfortable sedans like the Sonata, spacious SUVs for families, and minivans, ensuring a suitable option for every type of trip and budget.
- Convenient Pick-Up Service: A highly praised feature, Enterprise offers a pick-up service, where they can bring the car to your desired location (e.g., home or service center) and drop it off there, providing unparalleled convenience, especially when your own vehicle is unavailable.
- Flexible Rental Durations: Whether you need a car for a single day, a few days, a week, or a longer term, the branch accommodates various rental periods to align with your specific schedule.
- After-Hours Return Options: For added flexibility, the location typically facilitates after-hours returns where customers can safely park the car, lock the doors, and deposit keys in a secure drop box.
- Clear Communication on Terms: Enterprise provides transparent details on rental terms, insurance options (such as Damage Waiver), and return procedures, ensuring no hidden surprises.
- Corporate and Leisure Rentals: Catering to both individual travelers and business clients, they offer tailored solutions and potentially competitive rates for different rental needs.
The Enterprise Rent-A-Car on Manheim Pike in Lancaster shines due to several standout features and highlights, consistently celebrated by their customers:
- Exceptional Staff and Customer Service: This is the most frequently lauded aspect. Staff members like Conner are consistently described as "awesome," "professional," "friendly," "efficient," "polite," and prioritizing "the customer first." Even under high demand, the team's dedication to making customers "leave with a smile" is highly praised.
- Personalized and Caring Approach: Customers highlight the individual attention, noting instances where staff members went out of their way to ensure satisfaction, like the "very nice, good looking Christian guy" who delivered a car. The staff's willingness to "accommodate customers" even while handling multiple duties (cleaning cars, answering phones) speaks volumes about their dedication.
- Reasonable Pricing: Many customers express satisfaction with "very reasonable" rental prices, especially considering the high level of service and quality of vehicles provided.
- Clean and Well-Maintained Vehicles: Customers consistently receive vehicles that are "clean and very satisfied," indicating a commitment to vehicle hygiene and operational reliability. While one customer mentioned a personal opinion on a car's gear shifter, the overall condition of the vehicle was deemed "fine" or "clean and very satisfied."
- Convenient Home Delivery/Drop-off Service: The ability to have the car "brought to where it was needed n dropped off there" is a game-changer for many, offering significant convenience and saving valuable time. This level of service truly sets them apart.
- Patience and Understanding: Despite potentially being understaffed at times, the staff's professionalism ensures that customers, even those waiting, remain "patient and understanding," leading to an overall better experience for everyone.
For inquiries, reservations, or any assistance regarding your car rental needs in Lancaster, PA, and the surrounding areas, you can easily contact Enterprise Rent-A-Car using the following details:
Address: 1257 Manheim Pike, Lancaster, PA 17601, USA
Phone: (717) 391-7080
Mobile Phone: +1 717-391-7080
In conclusion, for residents across Pennsylvania, particularly those in the Lancaster area, Enterprise Rent-A-Car on Manheim Pike represents an outstanding choice for all vehicle rental needs. Its easily accessible location on a major thoroughfare provides unparalleled convenience, ensuring a smooth start and end to your rental period. However, it's the consistent delivery of exceptional customer service, exemplified by individuals like Conner and his dedicated crew, that truly makes this branch shine. Despite challenges like high customer volume, the staff's professionalism, friendliness, and willingness to go the extra mile – even offering car delivery – underscore a commitment to customer satisfaction that fosters loyalty.
Choosing this Enterprise location means you're opting for a reliable partner that provides clean, well-maintained vehicles at reasonable prices, coupled with a personalized and caring approach. The positive atmosphere, where even other waiting customers contribute to a pleasant experience, speaks volumes about the branch's effective operation and customer-first mindset. For any Pennsylvanian seeking a car rental experience that prioritizes efficiency, quality, and genuinely friendly service, Enterprise Rent-A-Car on Manheim Pike is undoubtedly the highly recommended local solution.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Service options
- Onsite services
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
1257 Manheim Pike, Lancaster, PA 17601, USA
Enterprise Rent-A-Car Reviews
insurancecleantruckmanagementteamfeesgasjobefficientdealership
★ 5★ 4★ 3★ 2★ 1Conner was awesome and the car was fine.I have two issues...First, they need more employees.The folks I saw there did an amazing job accommodating the customers in addition to being the same employees cleaning and maintaining the cars AND having to answer the phones!Again, Conner and his crew were/are awesome.Second, the car I rented was a '24 Sonata... a nice, stylish car - with the most ridiculous gear shifter I've ever seen. 😳 Just my opinion.That said, I am extremely impressed by the professionalism and friendliness of the staff. They were efficient, polite and put the customer first.Overall, I was satisfied with my experience with Enterprise Car Rental in Lancaster, PA. The rental and the price were very reasonable.On a side note, the other customers that were waiting with me, were great! Not a single complaint or rude remark, only casual, friendly chit chat.They were patient and understanding which led to an even better experience.Thank you to all involved. 😃
Oct 25, 2024 · CharmaineJust rented a car from Enterprise Rental on Manheim Pike for the last 3 days. Was a very satisfied customer! They brought the car to were it was needed n dropped off there. Now that’s service! I didn’t get the Gentleman’s name but a very nice, good looking Christian guy took care of me! Car was clean n very satisfied!. Would recommend them n use again- Thanks!
Jul 08, 2025 · Jeanne PaulesI had to downgrade my rating. This is the second time I have rented here. The first time I was an hour early and they didn't have my car and didn't know when it was coming. So they gave me an upgrade and charged me full price. Witch, I get because I was early, but when you tell me you don't know when the I reserved is going to show up, I should have gotten a deal.The second time, I don't take the insurance or anything because my insurance covers me in the car. That guy sat outside and was putting pressure on me to take the insurance so you people could get more money. After about 5 or so minutes of him badgering me, I said fine I will do it so I could get the hell out of there. Even though I pre checked in and did not take any of that. The best part was when I left the car, I only had 1/4 tank of fuel. You guys need to work on your customer service really badly. If I didn't have to go to work, I would have left and went to budget.
Jul 03, 2025 · Herculesh3o PuppyThey're irresponsible. They didn't accept my payment for a one-day rental.They told me I'd have to come back the next day. A new and uninformed employee. A manager who didn't pay attention to me. The next day I went with my family, and the employee told me he couldn't rent me for a day. Wow, how irresponsible. I don't recommend this place. I'm a tourist, and my planes get damaged... Irresponsible.
Jun 07, 2025 · Andres H. Asencio SepulvedaWe had an amazing experience with enterprise and will definitely recommend to anyone. The customer service is incredible and we look forward to renting from them again
Jul 09, 2025 · Angel Vazquez
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