Enterprise Rent-A-Car

- 1355 Marrows Rd, Newark, DE 19711

For residents of Delaware, especially those in Newark and its vibrant surrounding communities, reliable transportation is a cornerstone of daily life. Whether you're navigating the unexpected need for a vehicle during car repairs, planning a family trip, or simply require extra wheels for a busy week, a dependable local car rental service is invaluable. This article shines a spotlight on Enterprise Rent-A-Car, located at 1355 Marrows Rd in Newark, DE, providing a detailed look at what makes this specific branch a preferred choice for many local users.

Enterprise Rent-A-Car has cultivated a strong reputation nationwide for its customer-centric approach, particularly through its extensive network of neighborhood branches. This focus on local service sets them apart, as it aims to provide convenient and personalized solutions for everyday rental needs, distinct from many airport-centric operations. The Newark - Marrows Road branch embodies this philosophy, striving to offer a seamless and positive experience for its Delaware clientele.

The provided customer reviews for this location speak volumes. Customers consistently praise the "exceptional" customer service, highlighting polite, friendly, and knowledgeable staff members who go "out of their way to help." Specific mentions of "Klaus" and the overall ease of doing business, facilitated by the Enterprise App and text messages, underscore a commitment to efficiency and customer satisfaction. The emphasis on "very clean" and well-driving vehicles further reinforces the positive reputation of this particular branch. This strong positive feedback from local users suggests that the Newark - Marrows Road Enterprise lives up to the brand's commitment to quality service.

The Enterprise Rent-A-Car branch in Newark, DE, is conveniently located at 1355 Marrows Rd, Newark, DE 19711, USA. This address places it in a highly accessible area of Newark, which is a significant advantage for residents across New Castle County. Marrows Road is a well-trafficked thoroughfare, offering straightforward connections to major local roads and highways.

Its proximity to the University of Delaware and key commercial areas in Newark means it's easily reachable for students, faculty, local businesses, and residents alike. The branch is often noted as being "right next to KFC," providing an easy visual landmark for those unfamiliar with the immediate vicinity.

For those without their own vehicle for pick-up, Enterprise is widely known for its "We'll Pick You Up" service, which is typically available at non-airport locations during business hours. This means if you're within a certain radius of the 1355 Marrows Rd branch, you can arrange for a representative to pick you up and bring you to the office to complete your rental agreement. This service significantly enhances accessibility and convenience, particularly for those whose cars are in the shop.

The branch also offers after-hours returns. If you need to return your vehicle outside of their regular business hours, there is usually a secure drop box for keys located near the front door. However, it's crucial to understand that customers remain responsible for the vehicle until the business reopens and staff can inspect it. Always confirm specific after-hours return procedures with the branch when picking up your rental.

Enterprise Rent-A-Car offers a comprehensive suite of services designed to cater to a broad spectrum of car rental needs for the Delaware community:

• Diverse Vehicle Fleet: Customers can choose from an extensive selection of vehicle classes, including fuel-efficient economy and compact cars (like Mazda 3), comfortable medium and large sedans (e.g., Chevrolet Malibu), various sizes of SUVs (such as Nissan Rogue) for families or extra cargo, minivans for larger groups, and sometimes even Manager's Specials, which offer the best available car at a discounted rate. Specialty vehicles or trucks might also be available through separate Enterprise divisions.
• Replacement Rentals: Enterprise specializes in working directly with insurance companies and body shops to provide seamless replacement vehicles when your personal car is being repaired after an accident or breakdown. This often includes direct billing to the insurance provider, simplifying the process for the customer.
• One-Way Rentals: The flexibility to pick up a vehicle at the Newark - Marrows Road location and drop it off at a different Enterprise branch, whether elsewhere in Delaware, a neighboring state, or across the country. This service is ideal for road trips, relocations, or convenient airport drop-offs.
• Long-Term Rentals: Options for extended rental periods that can be more cost-effective than daily rates, suitable for temporary work assignments, seasonal needs, or individuals awaiting a new car delivery.
• Pick-Up Service: As mentioned, the highly convenient "We'll Pick You Up" service for non-airport rentals, offering transportation to the branch to complete paperwork.
• Optional Add-ons: Availability of helpful extras such as GPS navigation systems, child safety seats (infant, toddler, booster), and various protection plans (Damage Waiver, Roadside Assistance Protection, Supplemental Liability Protection) to enhance safety and peace of mind during your rental.
• Cash/Debit Card Rentals: While credit cards are preferred for deposits, Enterprise does accommodate debit card rentals, though specific requirements (like proof of return travel or additional identification) may apply. It's best to confirm these details directly with the branch.

The Enterprise Rent-A-Car experience is consistently elevated by several key features and operational highlights that contribute to its high customer satisfaction:

• Award-Winning Customer Service: As evidenced by numerous reviews, including those provided, Enterprise prides itself on exceptional customer service, with friendly, professional, and knowledgeable staff dedicated to assisting renters. This commitment is a hallmark of the brand.
• Clean and Well-Maintained Vehicles: Customers frequently commend the cleanliness and excellent driving condition of the rental vehicles, ensuring a comfortable and reliable journey.
• Enterprise Plus Loyalty Program: A free loyalty program that allows frequent renters to earn points towards free rental days, receive expedited service, and potentially enjoy upgrades. This program is a significant perk for repeat customers.
• Seamless Digital Experience: The Enterprise App and text message communications cited in reviews make managing reservations, receiving updates, and accessing rental information incredibly easy and convenient, streamlining the overall process.
• Transparent Policies: Enterprise strives for clarity on rental agreements, insurance options (Damage Waiver, Extended Protection), and fuel policies (prepay, refill by them, or you refill). Deposits typically range from $300-$5000 depending on vehicle type, pre-authorized on a credit card.
• Roadside Assistance: Most rentals include access to 24/7 roadside assistance for peace of mind in case of unexpected breakdowns or issues during your rental period.
• Cross-Border Travel: Most vehicles rented in the US can be driven throughout the US and Canada, offering flexibility for travel plans that extend beyond Delaware.

For direct inquiries, reservations, or to confirm specific details, you can contact the Enterprise Rent-A-Car branch at 1355 Marrows Rd, Newark, DE, using the following information:

Address: 1355 Marrows Rd, Newark, DE 19711, USA

Phone: (302) 266-7777

Mobile Phone: +1 302-266-7777

Their typical operating hours are:

• Monday - Friday: 7:30 AM - 6:00 PM
• Saturday: 8:00 AM - 12:00 PM
• Sunday: 9:00 AM - 1:00 PM

It is always recommended to call the branch directly to confirm current hours, especially around holidays, and to arrange for their complimentary pick-up service if needed.

For locals in Delaware, particularly those in Newark and the surrounding New Castle County area, Enterprise Rent-A-Car at 1355 Marrows Rd stands out as an exceptionally suitable and highly recommended option for their car rental needs. The overwhelming positive customer feedback regarding their friendly and efficient staff, clean vehicles, and seamless service experience (including the convenience of their app) paints a clear picture of a branch committed to excellence.

Whether you need a reliable vehicle while your car is serviced, planning a family outing, or require flexible transportation for any reason, the accessible location, diverse fleet, and Enterprise's renowned customer service make this specific Newark branch a top choice. The availability of services like the "We'll Pick You Up" option further solidifies its value for those who might find themselves without immediate transportation. For a hassle-free and pleasant car rental experience right in your neighborhood, look no further than Enterprise Rent-A-Car on Marrows Road.

Enterprise Rent-A-Car

1355 Marrows Rd, Newark, DE 19711, USA