Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents and visitors alike in Lafayette, Indiana, the need for reliable and convenient transportation is a common occurrence. Whether it's for business travel, a weekend escape across the Hoosier State, a temporary replacement while your car is being serviced, or simply exploring the greater Tippecanoe County area, finding a trustworthy car rental service is essential. Enterprise Rent-A-Car on McCarty Lane stands as a prominent option, consistently demonstrating a commitment to customer satisfaction and offering a diverse fleet to meet various needs. This guide provides comprehensive information for local users in Indiana looking to learn more about this specific Enterprise location.
Enterprise Rent-A-Car is a globally recognized leader in the car rental industry, known for its extensive network and a strong focus on the "home city" rental market. This means they are well-equipped to serve individuals who need a vehicle for local use, often prioritizing convenience and personalized service. Their dedication to resolving customer issues, even on short notice, speaks volumes about their operational ethos.
The Enterprise Rent-A-Car branch in Lafayette, Indiana, is strategically located at 3705 McCarty Ln, Lafayette, IN 47905, USA. This address places it within a convenient and accessible area of Lafayette, making it easy to reach for residents from various parts of the city and surrounding communities. McCarty Lane is a well-trafficked thoroughfare, ensuring straightforward navigation to and from the branch.
The location's proximity to key landmarks and major roads in Lafayette enhances its accessibility. It's approximately 5.2 miles from Purdue University Airport and very close to several hotels, including Courtyard Marriott Lafayette, Hampton Inn Lafayette, and Quality Inn & Suites Lafayette I-65 (all within 1-1.5 miles). This makes it particularly convenient for both locals and those visiting for business or leisure. Enterprise also offers a "Pick-Up Service Available," which can be incredibly beneficial for customers who don't have immediate transportation to the rental office. This service, typically offered for local rentals, further enhances the convenience for individuals in the Lafayette area.
Enterprise Rent-A-Car provides a broad spectrum of services designed to cater to diverse customer requirements, from short-term personal use to extended professional engagements.
- Extensive Vehicle Selection: Enterprise offers a wide range of vehicles to suit almost any need. This typically includes fuel-efficient economy and compact cars, comfortable mid-size and full-size sedans, spacious SUVs of various sizes, minivans for families or groups, and even premium or luxury vehicles. They also have commercial cargo vans and pickup trucks available through Enterprise Truck Rental for heavier-duty needs.
- Flexible Rental Periods: Whether you need a car for a few hours, a day, a week, or a month-long professional assignment, Enterprise provides flexible rental durations. This adaptability is crucial for meeting both planned and unexpected transportation demands.
- Customer Pick-Up Service: A signature feature of Enterprise is their offer to pick up customers (subject to certain conditions and within a reasonable distance). This service significantly enhances convenience for individuals whose primary vehicle is unavailable.
- Insurance Replacement Rentals: Enterprise frequently collaborates with insurance companies, providing seamless vehicle replacement services for customers whose cars are undergoing repairs after an accident or breakdown. This streamlined process helps alleviate stress during challenging times.
- Corporate and Professional Use Contracts: As evidenced by customer reviews, this location is adept at handling rentals for "professional purposes" or "work-related" contracts, demonstrating their capability to serve business clients efficiently. Renters using corporate IDs may be required to show proof of employment.
- Additional Protection Options: Customers can opt for various protection plans like Damage Waiver (DW), which reduces or waives responsibility for vehicle damage, and other coverages such as roadside assistance protection, available for an additional daily charge.
- Ancillary Equipment: For added convenience, customers can rent child safety seats and GPS navigation systems.
- Refueling Options: Customers typically have choices for refueling the vehicle upon return: prepay for a full tank, have Enterprise refuel it at a higher per-gallon rate, or return it full.
The Enterprise Rent-A-Car location on McCarty Lane in Lafayette truly shines due to several key features and the quality of its customer interactions.
- Exceptional Staff Professionalism and Responsiveness: Customer testimonials consistently highlight the dedication and professionalism of the staff. The experience of a customer whose 32-day reservation required multiple clarifications regarding professional use, ultimately handled efficiently by Seth, Ryley, and Sammy, exemplifies this. Their ability to "efficiently rearranged my contract within five minutes" and "demonstrated exceptional professionalism and respect while handling my last-minute rental arrangements" is a significant strength. Jacqueline also received high praise for being "incredibly helpful and polite," explaining everything clearly and securing a "great deal."
- Proactive Problem Solving: Even when minor issues arise, such as a low tire pressure or a vehicle exchange due to another customer's urgent need, the staff at this location (and the broader Enterprise network) act promptly and efficiently to resolve them. The quick resolution of the tire pressure issue by Sammy and the seamless vehicle exchange at a different location demonstrates a strong commitment to customer satisfaction.
- Modern and Well-Maintained Fleet: Customers appreciate receiving newer models, such as a "new 2025 Hyundai Sonata," indicating that the branch maintains a contemporary and appealing fleet. The cleanliness and maintenance of vehicles are consistently noted positively in reviews.
- Efficiency and Speed of Service: Despite complex requests, the team's ability to "rearranged my contract within five minutes" and ensure a quick vehicle pick-up highlights their operational efficiency. The prompt return of deposits (within 2 days) is also a highly valued feature for customers.
- Pick-Up Service: The availability of the customer pick-up service adds immense value, particularly for local residents who might be without a vehicle and need a ride to the rental office.
- Transparency and Clarity: Jacqueline's ability to explain "everything I needed without me needing to ask questions" indicates a commitment to clear communication, ensuring customers are fully informed about their rental terms and options.
For those in Indiana looking to connect with Enterprise Rent-A-Car in Lafayette on McCarty Lane, here is the essential contact information:
Address: 3705 McCarty Ln, Lafayette, IN 47905, USA
Phone: (765) 448-4246
Mobile Phone: +1 765-448-4246
For residents of Lafayette and the broader Indiana region, Enterprise Rent-A-Car on McCarty Lane emerges as an exceptionally suitable choice for all car rental needs. Its prime location offers excellent accessibility, making it convenient whether you're coming from downtown Lafayette, Purdue University, or the surrounding communities. The extensive range of services, encompassing diverse vehicle options, flexible rental terms, and crucial conveniences like the customer pick-up service and insurance replacement programs, ensures that nearly every transportation requirement can be met.
What truly sets this Enterprise branch apart and makes it ideal for locals is the consistently high level of customer service. The numerous positive reviews highlight a team of professionals like Seth, Ryley, Sammy, and Jacqueline, who are dedicated, efficient, and genuinely committed to ensuring a smooth and satisfactory rental experience. Their ability to handle complex situations with grace, resolve issues promptly, and maintain a fleet of modern, well-maintained vehicles instills confidence and peace of mind. For dependable service, a friendly approach, and a commitment to getting you on the road quickly and safely, Enterprise Rent-A-Car on McCarty Lane is a top-tier option for anyone in Indiana.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
3705 McCarty Ln, Lafayette, IN 47905, USA
Enterprise Rent-A-Car Reviews
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★ 5★ 4★ 3★ 2★ 106/04/25 - I placed an online reservation for 32 days. The following day, I received a call from Seth regarding my rental. I clarified that my contract was for professional purposes, not personal use.I thought the matter was resolved when I received a second call from Ryley. I reexplained that my contract was for work-related purposes, not personal.One hour later, I received a message requesting to change my travel day from Saturday to that same day. At this point, I contacted them directly and spoke with a representative. They efficiently rearranged my contract within five minutes, and I was able to pick up a vehicle that afternoon.When I arrived to collect my car, Sammy assisted me. He was courteous and attempted to provide me with my preferred vehicle. However, due to an accident in front of the building, another customer required the same vehicle. This was acceptable.Sammy provided me with a new 2025 Hyundai Sonata instead. Notably, the vehicle featured an innovative gearshift knob.Upon inspection, I noticed that one tire had low pressure. Sammy promptly filled the tire, but unfortunately, it became a problem during my trip. Fortunately, Enterprise at a different location efficiently handled the vehicle exchange.I would like to extend my appreciation to Seth, Ryley, and Sammy, who demonstrated exceptional professionalism and respect while handling my last-minute rental arrangements. Their exemplary customer service skills warrant recognition.
Jul 06, 2025 · El PadreJacqueline was incredibly helpful and polite with the entire process. Explained everything I needed without me needing to ask questions. She insured my trip with a great deal. Let me have an amazing car for the importance of the trip. I think she was great, and my deposit was returned within 2 days of returning the vehicle which was quicker than I expected!
Jun 25, 2025 · CeeAnother great experience with this establishment this past weekend. Assisted by a lady named Jackie who not only made the process smooth and quick, but also helped resolve a booking issue on the spot. Great customer service, they treat their regulars very well, 10/10, will always be my first choice.Also REALLY liked that Nissan - great gas mileage!
Jun 30, 2025 · Yang ShenAll associates have been very personable when checking in and out. And it’s always in a timely manner. The cars in my case have always been cleaned, ready and sitting with full tanks of gas which is nice to just know to bring it back full. They Take the time to explain extra services they offer and do a great job walking around the car with you before renting to document any blemishes/damages from prior use. Never a hassle to rent from this location on McCarty lane
Apr 09, 2025 · Aaron HopkinsI used this McCarty Ln location while my vehicle was in the body shop. The body shop was paying for the rental. This location knew that at the time I picked up the rental. They charged my card a 50$ deposit. I had the vehicle for almost 3 weeks. After the rental was returned, they charged my card the full amount, and didn't return the deposit. I contacted the body shop, the body shop contacted enterprise. Enterprise said they would refund me the money, as the body shop all ready sent a wire money transfer to enterprise. It's now 3 weeks later, I have not yet received my refund of the total price or my 50$ deposit. They were paid 2x for the same rental. NEVER again will I use enterprise!! BEWARE!
Jun 12, 2025 · Dana Dimmock
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