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Carvel Car RentalCar Rental Near MeTexasDallas CountyMesquiteGrand JunctionCar Rental in Military ParkwayEnterprise Rent-A-Car
Enterprise Rent-A-Car ico

Enterprise Rent-A-Car
- 1821 Military Pkwy, Mesquite, TX 75149

Car rental agency, Van rental agency ★4.0

1821 Military Pkwy, Mesquite, TX 75149, USA

4.0
I’m extremely disappointed with how my recent experience with Enterprise Rent-A-Car was handled following a hit-and-run incident—an accident where I was clearly not at fault.When I brought this to the attention of the general manager, I was met not with professionalism or empathy, but with hostility and dismissiveness. I clearly communicated that I had retained legal representation through Jim Adler, and that my attorney emphasized making the vehicle a top priority. Despite this, Enterprise moved forward with repairs entirely on their own terms, without coordination.What began as minor, cosmetic damage was turned into a bill exceeding $1,200. They chose a body shop of their preference and authorized extensive and arguably excessive work—including replacing the lift gate, full antifreeze and transmission flush, repainting, reapplying “TRAX” and “LT” decals, and adding vague “miscellaneous operations.” The level of work done was disproportionate to the actual damage.To make matters worse, they are now attempting to hold me financially responsible for a rock chip in the windshield that was clearly present when I initially rented the car. This issue was either overlooked during check-in or intentionally ignored, and it’s unacceptable to shift that responsibility onto a customer after the fact.This entire process has lacked transparency, accountability, and the professionalism one would expect from a company of this size. I strongly urge anyone renting from Enterprise to take thorough photos and documentation at pick-up and drop-off, and be prepared to advocate for yourself—especially if an accident occurs. - Denise Tiller
Enterprise Rent-A-Car Overview Photos Intro Detail Location Reviews

Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

For Texans, especially those residing in the bustling Dallas-Fort Worth Metroplex, having access to reliable transportation is often a daily necessity. Whether your personal vehicle is undergoing maintenance, you're welcoming out-of-town guests, or you simply need a temporary ride for a business trip or family outing, car rental services play a crucial role. Enterprise Rent-A-Car, a well-established name in the industry, has a local branch conveniently located in Mesquite, TX, serving the needs of our community.

Enterprise is known for its extensive network and a wide variety of vehicles, making it a go-to option for many individuals and families. However, as with any service, understanding the specific details of a local branch, including its policies and customer experiences, is vital for a smooth rental process. This article aims to provide a clear and informative overview of the Enterprise Rent-A-Car location at 1821 Military Pkwy in Mesquite, TX, from the perspective of a local user.

We'll delve into the location's accessibility, the range of services typically offered by Enterprise, some of its general features and policies, and ultimately, why this particular branch might be suitable for your car rental needs in the heart of Texas. Our goal is to equip you with the necessary information to make an informed decision and ensure a satisfactory experience when you need to rent a vehicle.

Location and Accessibility

The Enterprise Rent-A-Car branch is situated at 1821 Military Pkwy, Mesquite, TX 75149, USA. This location is strategically placed to serve the residents of Mesquite and the surrounding East Dallas communities. Military Parkway is a notable road, contributing to the branch's ease of access. For those familiar with the Mesquite area, finding this location should be straightforward, whether you're coming from nearby residential areas, local businesses, or even venturing from other parts of Dallas.

The Mesquite location offers the convenience of being a "home city" branch, meaning it primarily serves local residents who need a car for various reasons, as opposed to solely focusing on airport travelers. This can often translate to a more personalized service and quicker pick-up/drop-off processes, avoiding the potentially larger crowds and longer waits associated with airport rental counters. Its placement within a vibrant community like Mesquite makes it a practical choice for many Texans.

Services Offered

  • Diverse Vehicle Fleet: Enterprise generally offers a wide selection of vehicles to suit various needs, from economy cars for budget-conscious renters, compact and mid-size sedans for everyday use, full-size sedans for more comfort, SUVs for families or those needing more space, to minivans for larger groups. Specific availability will depend on the Mesquite branch's current inventory.
  • Short-Term and Long-Term Rentals: While often associated with short-term daily or weekly rentals, Enterprise also caters to longer-term needs, such as monthly rentals, which can be beneficial for individuals or businesses requiring a vehicle for an extended period without the commitment of ownership.
  • Online Reservations: Customers can typically make reservations online through the Enterprise website, allowing them to browse available vehicles, compare rates, and secure their booking in advance.
  • Pick-Up Service: Enterprise is well-known for its "We'll Pick You Up" service at non-airport locations, often within a certain radius of the branch, adding a layer of convenience for local customers who may not have immediate transportation to the rental office. It's always advisable to confirm availability and radius with the specific Mesquite branch.
  • Additional Driver Options: Enterprise generally allows additional drivers to be added to the rental agreement, often for an extra daily fee, provided they meet the age and driver's license requirements. Spouses or domestic partners typically do not incur an additional charge.
  • Fuel Service Options: Customers usually have choices regarding fuel: prepay for a full tank, have Enterprise refuel upon return (often at a premium rate), or refill the tank yourself before returning the vehicle.
  • Protection Products: Enterprise offers various optional protection products, such as Damage Waiver (DW), Personal Effects Coverage (PEC), and Supplemental Liability Protection (SLP), which can provide coverage for loss or damage to the rental vehicle, personal belongings, or third-party liability, respectively. These are optional and customers should assess their existing insurance coverage before purchasing.

Features / Highlights

  • Global Brand Recognition: As part of a globally recognized brand, Enterprise provides a certain level of assurance regarding vehicle maintenance standards and general rental procedures.
  • Variety of Rental Needs: The Mesquite branch, like other Enterprise locations, is equipped to handle various rental scenarios, from insurance replacement rentals (when your car is in the shop) to leisure rentals for vacations or special events.
  • Professional Staff: While individual experiences may vary, many customers, as seen in reviews, praise Enterprise staff for their professionalism and excellent service, indicating a commitment to customer satisfaction.
  • Flexible Payment Options: Enterprise typically accepts major credit cards for rentals. Debit card usage might have specific requirements, such as additional identification or a higher deposit, depending on the rental location and vehicle class.
  • Detailed Rental Agreements: Like all reputable rental companies, Enterprise provides a comprehensive rental agreement outlining terms and conditions, including responsibilities regarding damage, mileage, and return policies. It is crucial for renters to review this document thoroughly at pick-up.

Contact Information

Address: 1821 Military Pkwy, Mesquite, TX 75149, USA

Phone: (972) 216-0067

Mobile Phone: +1 972-216-0067

Conclusion: Why this place is suitable for locals

For Texans residing in Mesquite and surrounding areas, Enterprise Rent-A-Car at 1821 Military Pkwy offers a convenient and widely recognized option for their car rental needs. Its established presence in the community, coupled with the broad range of vehicles and services characteristic of Enterprise, makes it a practical choice for a variety of situations. Whether you need a temporary vehicle for daily commutes while your car is repaired, a spacious SUV for a family trip across Texas, or simply a reliable ride for a weekend, this local branch is equipped to assist.

While one customer review highlights a challenging experience with vehicle damage handling, it's important to note that individual experiences can vary widely. The general reputation of Enterprise suggests a commitment to service, and other positive feedback, such as the praise for "excellent service" and a "great choice" of vehicle, reflects positive interactions. As always, for any car rental, especially involving potential accidents, thorough documentation (photos at pick-up and drop-off) and understanding your rental agreement, including protection product options, are paramount for any renter's peace of mind.

Ultimately, for locals in Mesquite looking for a car rental solution with the backing of a large, experienced brand, Enterprise Rent-A-Car on Military Parkway remains a prominent and accessible option. Its capacity to cater to various vehicle types and rental durations, along with customer-focused services like potential pick-up, solidifies its position as a valuable resource for maintaining mobility within our Texas communities.

Enterprise Rent-A-Car Details

  • From the business

  • Identifies as women-owned
  • Highlights

  • Active military discounts
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

1821 Military Pkwy, Mesquite, TX 75149, USA

Enterprise Rent-A-Car Reviews

An average rating of ★4.2 from 918 user reviews.

insurancemanagerjobmilitarycheck in30 minutesfeeswindshieldthe repair shopemployee

★ 5★ 4★ 3★ 2★ 1

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