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Enterprise Rent-A-Car
- 600 Montaño Rd NE, Albuquerque, NM 87107

Car rental agency, Van rental agency ★3.0

600 Montaño Rd NE, Albuquerque, NM 87107, USA

3.0
I rented a 2023 Toyota Corolla from Enterprise Rent-A-Car at their satellite office inside of Car Crafters at 600 Montano Rd NE on April 10, 2024, while my car was being repaired at Car Crafters. I returned the rental car and keys to the Car Crafters front desk on April 19, when my car was done being repaired following the approval to do so by an Enterprise representative. Despite this, I received several calls from the Enterprise branch manager, the Area Rental Manager, Stephen Crispin and other reps from Enterprise on June 12, 2024 – almost two months later treating me like a criminal claiming the car was missing and threatening to report it stolen and file a police report against me. I had to take time off work to file my own police report, make over 30 phone calls to research various things such as how to get the surveillance footage from Car Crafters. I found out who handles the surveillance and requested footage be pulled – why couldn’t Enterprise do this before treating me like a criminal and harassing me? Thankfully, the surveillance footage was able to get pulled even though 30+ days passed since returning the car. The next day on June 13th, I received a phone call from Stephen Crispin the Enterprise Area Rental Manager again saying the surveillance footage showed one of their very own employees driving off in the rental car and although they still didn’t know where this rental car was, they were able to verify I didn’t steal it. Enterprise's mishandling of their records, processes, procedures and poor management led to this extremely stressful situation. If it weren’t for the surveillance footage, they would still be harassing me and treating me like a criminal about their missing car. All I got was a lousy apology about the “confusion” from Stephen Crespin regarding this whole ordeal. I feel I was owed compensation for the time lost at work and the undue hardship endured. I urge and warn others to not rent from this facility or do business with them!!! - Julie Garcia
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Enterprise Rent-A-Car Photos

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Enterprise Rent-A-Car Introduce

In the expansive and scenic state of New Mexico, having reliable transportation is more than a convenience—it's often a necessity for navigating our vast landscapes and connecting with various communities. Whether you're a local resident needing a temporary vehicle for a weekend escape to the Jemez Mountains, a business professional requiring efficient transport across the city, or someone whose personal vehicle is undergoing repairs, a dependable car rental service is indispensable. In Albuquerque, Enterprise Rent-A-Car, particularly the branch located on Montaño Rd NE, stands as a key provider of these essential services. This article is tailored for our New Mexico users, offering a detailed and factual overview of this specific Enterprise location, outlining its benefits and suitability for local needs.

New Mexico's unique character, from the historic charm of Old Town to the bustling energy of Nob Hill and the serene beauty of the Rio Grande, is best experienced with the freedom of personal mobility. Enterprise Rent-A-Car recognizes the diverse demands of our local population and strives to offer rental solutions that fit a variety of situations. We'll delve into the specifics of what this Enterprise branch provides, its strategic location, and why it remains a relevant choice for those seeking car rental services in our community.

Location and Accessibility

The Enterprise Rent-A-Car branch we're highlighting is situated at 600 Montaño Rd NE, Albuquerque, NM 87107, USA. This location offers a notable level of convenience, particularly for residents in the North Valley, Northwest Albuquerque, and other areas accessible via Montaño Road. Montaño Road is a significant east-west corridor, providing relatively easy access to I-25 and other major routes, which simplifies travel to and from the rental office.

One distinctive aspect of this Enterprise location is its presence within Car Crafters. This co-location is a considerable advantage for individuals whose vehicles are undergoing repairs. Customers can drop off their car for service at Car Crafters and seamlessly transition to picking up their rental vehicle from Enterprise right on-site. This integrated service significantly reduces logistical challenges and stress, making it an incredibly practical option for those in need of an insurance replacement or temporary vehicle during auto body work. Its accessibility also benefits general renters looking for a neighborhood branch away from the potentially busier airport locations, offering a more streamlined and local experience.

Services Offered

Enterprise Rent-A-Car at 600 Montaño Rd NE typically provides a comprehensive range of services, catering to a broad spectrum of car rental needs common among New Mexico residents:

  • Diverse Fleet Selection: Customers can expect a wide variety of vehicle types to choose from. This includes economical options like compact cars (e.g., Toyota Corolla, Nissan Versa) for fuel-efficient city driving, standard and full-size sedans (e.g., Chevrolet Malibu) for everyday use and comfort, and a selection of SUVs (e.g., Chevrolet Equinox, Nissan Rogue, Chevrolet Tahoe) suitable for navigating New Mexico's diverse landscapes or accommodating families. Depending on availability, specialty vehicles like pickup trucks (e.g., Ford F-150) may also be offered.
  • Insurance Replacement Rentals: A key service at this particular location, given its presence within Car Crafters, is providing rental vehicles for customers whose cars are being repaired due to accidents, mechanical issues, or even theft. Enterprise often works directly with insurance companies, simplifying the process for the customer during what can be a stressful time.
  • Flexible Rental Durations: Whether you need a vehicle for a quick day trip, a weekend excursion, a weekly rental for business, or a longer-term solution, Enterprise typically offers flexible rental periods to suit various schedules.
  • Optional Add-Ons: To enhance the rental experience, customers can often choose from a range of additional features, such as GPS navigation systems to assist with route planning, child safety seats for families, and various levels of protection plans for peace of mind.
  • Complimentary Pick-Up Service: A signature service of Enterprise's neighborhood branches is their offer to pick up customers from their home or office, making it incredibly convenient for individuals who do not have immediate transportation to the rental location.
  • Online Reservations and Loyalty Program: Customers can easily book vehicles online in advance. Enterprise also offers the Enterprise Plus loyalty program, allowing frequent renters to earn points for free rental days and access expedited service.

Features / Highlights

The Enterprise Rent-A-Car location on Montaño Rd NE, much like other Enterprise branches, typically highlights several features that appeal to its customer base, while acknowledging that individual experiences can vary:

  • Convenient Co-location with Car Crafters: This is a significant advantage, especially for locals needing a replacement vehicle during car repairs. The seamless transition from dropping off your car to picking up a rental on the same premises is a major highlight.
  • Customer Service Focus: Enterprise generally prides itself on its customer service. Positive reviews often mention helpful and friendly staff. For instance, a customer praised "Anna at the 600 Montano Location" for being "very HELPFUL and FRIENDLY through the whole process," even periodically checking in. This indicates a commitment to personalized service.
  • Diverse and Well-Maintained Fleet: The availability of a wide range of clean and reliable vehicles is consistently reported by customers, ensuring that there's an appropriate car for most needs, from daily commutes to exploring New Mexico's varied terrain.
  • Support During Vehicle Repair/Theft: Enterprise's process for assisting customers with insurance replacement rentals, and their willingness to coordinate with insurance providers, alleviates a significant burden during difficult times.

It's important to acknowledge that while many customers have positive experiences, like the excellent service received from Anna, there can be isolated incidents of service issues or miscommunications, as highlighted by one review concerning a misplacement of a returned vehicle. While such situations are stressful for the customer, they do underscore the importance of clear communication and diligent record-keeping during the rental process, particularly during return.

Contact Information

For reservations, inquiries, or any assistance regarding your car rental needs at the Albuquerque Montaño Rd NE location, you can reach Enterprise Rent-A-Car using the following contact details:

Address: 600 Montaño Rd NE, Albuquerque, NM 87107, USA

Phone: (505) 344-4380

Mobile Phone: +1 505-344-4380

It is always advisable to contact the branch directly or visit their official website for the most up-to-date information on operating hours, vehicle availability, and specific rental policies, especially if you have unique requirements or questions about your reservation.

Conclusion: Why this place is suitable for locals

For residents of Albuquerque and the broader New Mexico region, the Enterprise Rent-A-Car location at 600 Montaño Rd NE offers a highly suitable and practical solution for various transportation needs. Its strategic placement, especially its co-location with Car Crafters, makes it an exceptionally convenient choice for individuals whose personal vehicles are undergoing repairs. This seamless integration provides immense value by simplifying the logistical challenges often associated with auto service.

Beyond this specific convenience, Enterprise's general commitment to customer service, as evidenced by positive feedback regarding helpful staff, contributes to a more pleasant and efficient rental experience. The diverse fleet ensures that whether you need a compact car for running errands around town, a spacious SUV for a family trip to a state park, or a robust vehicle for exploring the Land of Enchantment, you'll likely find a suitable option.

While isolated incidents of administrative issues can occur, the overall reliability and customer-focused approach of Enterprise, combined with the specific advantages of this Montaño Rd NE location, solidify its position as a valuable local resource. For New Mexicans seeking accessible, varied, and generally reliable car rental services, especially during times when their own vehicle is unavailable, Enterprise Rent-A-Car on Montaño Rd NE stands as a strong and dependable choice to keep you moving forward.

Enterprise Rent-A-Car Details

  • Service options

  • Onsite services
  • Accessibility

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Payments

  • Credit cards
  • Debit cards
  • NFC mobile payments
  • Credit cards

Enterprise Rent-A-Car Location

Enterprise Rent-A-Car

600 Montaño Rd NE, Albuquerque, NM 87107, USA

Enterprise Rent-A-Car Reviews

An average rating of ★3.3 from 15 user reviews.

managerphone

★ 5★ 4★ 3★ 2★ 1

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