Enterprise Rent-A-Car

- 1540 N Hwy 77, Waxahachie, TX 75165

Howdy, Texas! For residents in Waxahachie, having access to a reliable car rental service is often crucial, whether for navigating daily life, managing temporary vehicle needs, or embarking on a quick trip to Dallas or Fort Worth. Enterprise Rent-A-Car is a widely recognized name in the rental industry, and their branch at 1540 N Hwy 77 in Waxahachie might seem like a convenient option. However, for any local Texan considering this location, it's vital to be fully aware of recent customer experiences. This article will provide a candid and factual overview of this specific Enterprise branch, drawing directly from the stark feedback of its users, to help you make a truly informed decision about your transportation needs.

When you need a rental car, you expect professionalism, a clean vehicle, and a smooth process. Unfortunately, the experiences shared by customers of this Waxahachie Enterprise location raise significant concerns that go beyond typical inconveniences. Understanding these issues upfront can save you considerable frustration and potential complications.

The Enterprise Rent-A-Car branch is situated at 1540 N Hwy 77, Waxahachie, TX 75165, USA. This address places it along North Highway 77, a significant route running through Waxahachie, a city located south of Dallas in Ellis County. The location along a state highway suggests relatively good accessibility for those traveling by car within Waxahachie and from surrounding communities.

For Texans, Highway 77 serves as a key artery for local traffic, connecting various parts of Waxahachie and providing access to major interstates such as I-35E, which runs directly through the city. This makes the branch reasonably easy to reach for residents in Waxahachie and neighboring towns. Parking at the location should generally be straightforward due to its highway frontage. While public transportation options might be limited compared to larger metropolitan areas, most residents in Waxahachie rely on personal vehicles, making a car rental accessible. The 75165 zip code covers a significant portion of northern Waxahachie, making this a central point for many local residents seeking rental services. It's important to note the operating hours: Monday-Friday 7:30 AM - 6:00 PM, and Saturday 9:00 AM - 1:00 PM, with Sunday being closed. This limits returns outside of these hours.

Enterprise Rent-A-Car, as a prominent national brand, generally provides a wide range of rental services. The Waxahachie branch at 1540 N Hwy 77 is expected to offer standard Enterprise services, which typically include:

• Diverse Vehicle Fleet: Customers can generally expect a selection of vehicles, including economy cars for budget-conscious travel, compact and mid-size sedans, full-size cars, SUVs (various sizes), minivans, and potentially trucks or specialty vehicles, depending on local inventory. However, the condition and cleanliness of these vehicles are a point of contention at this specific branch.

• Flexible Rental Durations: Options for daily, weekly, and monthly rentals are standard, catering to short-term needs or longer-term vehicle requirements for locals.

• Insurance Replacement Rentals: A common and crucial service for Texans whose personal vehicles are undergoing repairs after an accident or breakdown. Enterprise typically works with insurance companies to facilitate these rentals.

• Corporate and Business Programs: Enterprise offers tailored programs and negotiated rates for businesses, providing fleet solutions or travel options for employees.

• One-Way Rentals: The ability to pick up a vehicle in Waxahachie and drop it off at another Enterprise location, convenient for those traveling across Texas or out of state.

• Optional Add-ons: Customers can typically choose from additional options such as GPS navigation, child safety seats, and various protection plans (e.g., Damage Waiver, Personal Effects Coverage) to enhance their rental experience.

• Pick-up Service: While not explicitly stated as available in recent data, many Enterprise locations offer a complimentary pick-up service within a certain radius, which can be beneficial for local customers without immediate transportation to the branch. However, customer reviews mention issues with phone responsiveness, which might impact this service.

Based on the direct and candid feedback from real customers, the "features" and "highlights" of the Enterprise Rent-A-Car on 1540 N Hwy 77 in Waxahachie reveal significant operational and service issues that local Texans should be critically aware of:

• Severe Vehicle Hygiene Issues: A major and disturbing highlight is the report of "roaches in the vehicle" just "3 days into our rental." This is a profound health hazard and indicates a severe failure in vehicle cleaning and maintenance protocols. The customer had to "throw away all of our personal belongings that were in the car," which is an immense inconvenience and financial loss.

• Poor Communication and Unresponsiveness: Customers consistently report "poor communication" and extreme difficulty in reaching the branch. Phrases like "They WILL NOT answer the phone" and "it took 3 days and numerous phone calls to get them to come and retrieve the vehicle" highlight a critical lack of responsiveness from the local team.

• Unwillingness to Fulfill Promises/Resolve Issues: The store manager allegedly "promised we’d get a full refund due to the trouble," but later "danced around it," insisting the customer call corporate themselves. This demonstrates a significant failure in accountability and a reluctance to resolve severe customer complaints at the local level.

• Slow Service and Long Wait Times: Customers explicitly state, "These guys are slower than all get out, be prepared for a very long wait, both in and out. I waited for a half an hour to get my car rental." This indicates systemic inefficiencies impacting customer experience.

• Denial of Issues and Lack of Accountability: The update to a review indicates that the branch later "refus... saying they didn't see roaches in the car," which directly contradicts the customer's experience and shows a lack of accountability and honesty in addressing severe complaints.

• General Unprofessionalism: The summary "This experience was extremely frustrating from start to finish. Between the health hazard, poor communication, and unwillingness to follow through on promises, we will never rent from this location again" encapsulates a highly unprofessional overall service delivery.

For inquiries or to attempt to contact the Enterprise Rent-A-Car branch on N Hwy 77 in Waxahachie, you can use the following details:

Address: 1540 N Hwy 77, Waxahachie, TX 75165, USA

Phone: (469) 383-3688

Mobile Phone: +1 469-383-3688

Given the severe complaints about phone unresponsiveness and customer service, it would be prudent for Texans to be prepared for potential difficulties in reaching the branch directly.

For residents of Texas, specifically those in Waxahachie and surrounding areas, Enterprise Rent-A-Car at 1540 N Hwy 77 presents serious concerns regarding its suitability for local car rental needs. While Enterprise is a globally recognized brand, the documented customer experiences at this particular branch are alarmingly negative and directly contradict the expectations of reliable, clean vehicles and professional customer service.

The severe issues reported, including a major health hazard with roaches in a rental vehicle, persistent poor communication, significant wait times, and a perceived unwillingness by local management to genuinely resolve problems, make this location highly unsuitable for locals seeking a smooth and dependable car rental experience. Texans value efficiency, cleanliness, and straightforward service, especially when relying on a rental car for important personal or business travel. The issues at this branch suggest that engaging with them could lead to considerable frustration, inconvenience, and potential health concerns.

Therefore, despite its physical location along a main highway in Waxahachie, the overwhelming negative feedback strongly advises locals to exercise extreme caution. It would be highly recommended for Texans to explore alternative Enterprise locations in nearby towns or consider other reputable car rental providers that have a more consistent track record of positive customer experiences, ensuring their transportation needs are met without encountering such significant operational and cleanliness issues.

Enterprise Rent-A-Car

1540 N Hwy 77, Waxahachie, TX 75165, USA