Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across the Texas Gulf Coast and the greater Houston area, mobility is not just a convenience—it's a necessity. When your own vehicle is tied up at the mechanic, or you are planning a massive Texas road trip with the family, you need a dependable partner to keep you moving. The Enterprise Rent-A-Car branch located on North Loop West in Houston has earned a sterling reputation as that partner, delivering the expected quality of a national brand with an outstanding level of personalized, professional customer care.
More than just a car rental agency, this location provides a full spectrum of vehicle solutions, identifying proudly as both a car rental and a van rental agency. This dual offering ensures that whether you need a fuel-efficient economy car for a quick city commute or a spacious van to haul your gear and crew, the right vehicle is available. This branch is also uniquely positioned to serve the community, as it identifies itself as a women-owned business, demonstrating leadership and diversity in the local service economy.
Customer feedback consistently highlights the professionalism and genuine care exhibited by the team, turning potential problems, like a missed reservation or unavailable specific vehicle, into "smooth sailing" experiences. The staff, including named representatives like Anthony, Jase, and Mr. Joe, are frequently praised for their helpfulness, kindness, and dedication to answering all questions "with gusto." This level of engagement has successfully created "future consumers" who are thankful to have found an Enterprise location where the service is truly "top-notch" and stress-free, a welcome relief from less pleasant experiences customers might have heard about elsewhere.
This Houston location's commitment to excellence goes beyond simple transactions; it's about making sure every Texan, whether on leisure travel or handling a crisis, gets the "perfect" ride—one that is spacious, clean, and offers great gas mileage, as one appreciative customer noted about their Jeep rental.
Conveniently situated along the North Loop West (I-610), the Enterprise Rent-A-Car location is exceptionally easy to access for residents across North and Central Houston. Its position at the intersection of a major highway loop makes it an efficient pick-up point, bypassing the congestion of downtown for local renters.
The specific address for this highly recommended branch is:
537 N Loop W, Houston, TX 77008, USA
The agency ensures all customers, regardless of mobility requirements, can utilize their services with comfort and ease. Key accessibility features include:
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Being located in the heart of Houston's home-city rental market, this branch serves the critical function of providing immediate replacement vehicles for accidents or repairs, as well as dependable cars for local moves, weekend getaways, and extended business travel within Texas and beyond.
The North Loop West Enterprise location offers a comprehensive set of services designed to address every aspect of a customer’s vehicle rental needs.
- Extensive Vehicle Selection: Providing a fleet ranging from fuel-efficient economy cars and comfortable mid-size sedans to large SUVs, as well as specialty vehicles like Jeeps, which are noted for being "more than perfect" with great gas mileage.
- Dedicated Van Rental: Operating as a specialized van rental agency, offering a variety of passenger and cargo vans perfect for large families, group travel, or moving personal effects.
- Customer-Focused Management: The management and staff, including the manager in the property, are dedicated to solving issues, even going so far as to ensure a customer who "was missing the rental" for a planned road trip was completely sorted out.
- Flexible Payment Options: Customers can complete their reservations and payments using a wide array of methods for convenience: Credit cards, Debit cards, and NFC mobile payments.
- Supportive Additional Driver Policy: Allowing the renter's spouse or domestic partner to be an authorized driver at no additional charge, a helpful benefit for long-distance driving across Texas. Other authorized drivers can be added for a small daily fee.
- Refueling Service Options: Providing choices for the customer on how to pay for fuel—Prepay Fuel, We Refill (for a fee), or You Refill—allowing for control over travel budget and return time.
The distinguishing characteristics of this Enterprise branch are rooted in its dedication to specific communities and an elevated standard of customer interaction.
- Women-Owned Business: The location proudly identifies as a women-owned business, supporting diversity in local business leadership in the Houston area.
- Active Military Discounts: To honor those who serve, the agency offers active military discounts, providing valuable savings for service members and their families on leisure travel.
- Top-Notch Customer Service: Staff members like Anthony, Jase, and Mr. Joe are repeatedly recognized for being "incredibly kind, professional, and genuinely cared" about customer satisfaction, ensuring a smooth and stress-free rental process.
- Effortless Return Process: The return procedure is explicitly highlighted by customers for being handled "effortlessly," which is critical for busy Texans needing a quick transition back to their daily routine.
- Commitment to Satisfaction: Even when a requested specific car is unavailable, the team goes "above and beyond" to ensure the customer receives an alternative vehicle that is "just as great," maintaining high satisfaction levels, even for special occasions like a birthday weekend rental.
- High-Quality, Clean Fleet: The vehicles are reliably clean and well-maintained, as attested to by the customer who received a spacious Jeep with great gas mileage, making their road trip comfortable and efficient.
The Enterprise Rent-A-Car branch on North Loop West offers multiple ways for customers in Texas to connect with their highly-rated team.
Address: 537 N Loop W, Houston, TX 77008, USA
Phone: (713) 869-8838
Mobile Phone: +1 713-869-8838
Customers are encouraged to call the branch directly to take advantage of their free pick-up service, an added convenience that further solidifies their commitment to the "home city" rental market.
For Houston residents, choosing Enterprise Rent-A-Car at 537 N Loop W is a choice for guaranteed quality and superior customer commitment. This location is an exceptional hybrid: it carries the reliability and extensive fleet capacity of one of the world's leading rental car companies while operating with the personalized, service-first mentality of a local, women-owned business.
What truly makes this branch a standout is its people. Customer reviews are less about the brand name and more about the individual staff who deliver a "wonderful professional" experience. From the manager to the rental agents like Anthony and Jase, the proactive approach to customer satisfaction—whether it’s finding a replacement vehicle for a road trip or making the return process effortless—minimizes the stress often associated with vehicle rental.
For military families, the readily available active military discount is a significant, tangible benefit. For families or groups needing extra space, the specialized van rental services ensure all travel needs are met. By combining excellent vehicle options, convenient location accessibility, and a dedicated team, this Enterprise location offers Texas users a reliable and uniquely positive rental experience. It’s the location to trust when you need a smooth, worry-free ride.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
537 N Loop W, Houston, TX 77008, USA
Enterprise Rent-A-Car Reviews
managerpick upinsurancepayphone callcredit carddrivingdebit cardtrainingname
★ 5★ 4★ 3★ 2★ 1Wonderful professional people we encounter here. A smooth sailing from the start to finished. We were missing the rental for our planned road trip. Fortune for us Enterprise came to the rescue. From the management to the manager, they really helped all the way. This experience for sure has made us future consumers. I've heard of unpleased experiences but we are thankful that was not the case with this location. The car was the last of two but I promised it was for a reason since the Jeep we used was more than perfect' , soo specious &' great gas milage .Was given directly by the manager in the property and stayed with us till we drove off answering all of our questions and doing it with gusto. Definitely coming back. For a first time user this experience should be share. Mr. Joe thank for making the return process so effortlessly..
Apr 28, 2025 · Lily FCI recently rented from Enterprise for my birthday weekend, and I couldn’t be happier with the service I received! Although the specific car I initially requested wasn’t available, the team went above and beyond to make sure I still got a vehicle that was just as great.A huge shoutout to Anthony and Jase — they were incredibly kind, professional, and genuinely cared about making sure I was satisfied with my rental. Their customer service was top-notch and made the whole experience smooth and stress-free.If you’re in the Houston area and need a rental, this is definitely the Enterprise location to go to. Highly recommend!
Aug 17, 2025 · Shawn WhiteVery disappointed in the integrity and service at this location. Avoid the North Loop office if you value your time.State Farm arranged a rental while my car is being repaired. I called the day before and set a 3pm pickup time, and all seemed smooth and easy as I always experience with Enterprise. I arrived on time, checked in, then after some delay was told I’d need to wait indefinitely for a small sedan - they couldn’t promise when one would come in, said they would call me in the next few hours when one did, then alternatively suggested I try again Monday (this was Friday at 2pm).I asked about the numerous larger sedans, trucks, and SUVs on the lot, and the Assistant Manager said State Farm wouldn’t pay for those. Ok, disappointing but I get it - policy is policy. So I Ubered home.When I called State Farm they were livid and informed me that Enterprise has a contract with State Farm to provide a free upgrade if the ordered car isn’t available. No such option was offered to me. The State Farm agent called this location but was put on hold for over 20 minutes, and eventually had to escalate the issue through an email.I never heard back from this Enterprise office, and when I called Saturday morning I was immediately put on hold and eventually hung up on. I was never able to speak to anyone after being promised someone would call Friday with a car.While the employees were nice, I find it hard to believe an assistant manager wasn’t aware he had to offer an upgrade.After spending over an hour on hold with this office and State Farm, State Farm eventually cancelled the order and transferred me to the Washington Avenue Enterprise location, where I received excellent, fast and stress-free service.I use Enterprise often while traveling, and have almost universally had great experiences outside of this one.
Sep 20, 2025 · Jaclyn PattonI needed a replacement car, as my rental had a flat and only had a spare.The man working at the local branch told me they couldn’t help me, after 2 escalation calls and me calling them back they said the had a comprable car, no they did not they had a smaller vehicle that my things would not fit it.The gentleman then directed me to go to Pep Boys and have them change out the tire, turns out 3 of the four were bad.So now I get to este more of my day working for Enterprise car rental for free getting their unsafe vehicle serviced.This is the most unhelpful location I have ever been to, don’t expect customer service here, don’t think they have heard of it.
Sep 23, 2025 · Andre MoralesA huge shoutout to Jace, Anthony, and the entire Heights Enterprise team for going above and beyond every time. From addressing you by name when you walk in, to spending time trying to find a car when I needed a last second rental on a sold out day, this team understands customer service. Even down to their car detailer who while I was checking out, he noticed a smudge on the window and walked across the lot to polish that spot so I could have a perfectly clean car. This location goes above and beyond, time and time again! I will never not use this Enterprise location; truly the best I’ve Enterprise location I’ve ever used.
Sep 07, 2025 · Jacob Edge
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