Enterprise Rent-A-Car

- 901 N Queen St, Martinsburg, WV 25401

Introduction / Overview

For the residents of Martinsburg and the wider Berkeley County area in West Virginia, reliable ground transportation is more than a convenience—it's a necessity for navigating the Eastern Panhandle, managing vehicle repairs, or planning a weekend escape. The Enterprise Rent-A-Car branch situated at 901 N Queen St serves as a key local mobility resource, specializing in both daily car rentals and essential van rentals. This neighborhood branch is not merely a stop-off point; it is a full-service location dedicated to keeping the community moving, offering a wide array of vehicles ranging from fuel-efficient compacts to spacious SUVs and passenger vans.

The experience at this Martinsburg location, however, is characterized by a stark dichotomy, as is often the case with local service hubs under high demand. On one hand, long-time, loyal customers speak highly of the operational efficiency and quality of the vehicles. Positive feedback consistently highlights the staff as "always friendly and professional," appreciating the attention to detail, such as rentals that are "always clean and smelling fresh," and a streamlined "in and out" process that respects the customer's time. This shows a core team committed to providing a smooth, professional rental experience.

On the other hand, the location has been the subject of extremely serious customer complaints. One highly publicized review details a distressing experience involving allegations of rudeness, discriminatory behavior, and the abrupt cancellation of a reservation, resulting in a customer being stranded without a vehicle. This severe negative feedback raises significant concerns about inconsistent service quality and adherence to professional, non-discriminatory business practices. For local users considering this location, it becomes paramount to weigh the consistently praised professionalism and vehicle quality against these deeply troubling reports of unethical and unacceptable customer treatment. Transparency and awareness of both sides of the customer experience are crucial when choosing a local service provider.

Location and Accessibility

The Enterprise Rent-A-Car branch is centrally and conveniently located in Martinsburg, ensuring easy access for residents throughout the city and surrounding areas of Berkeley County. As a dedicated neighborhood location, it provides an accessible alternative to airport rental facilities, which is ideal for locals requiring a replacement vehicle or organizing a personal trip.

The physical address is:

901 N Queen St, Martinsburg, WV 25401, USA

Its position on North Queen Street places it near local businesses and key routes, making drop-off and pick-up simple. While specific public information about accessibility features for this precise address is not universally detailed, the broader Enterprise company often implements measures such as accessible parking and entrances at its neighborhood branches to accommodate all customers, ensuring that the facility is user-friendly for all West Virginians who rely on local mobility services.

Services Offered

The Martinsburg Enterprise location offers a comprehensive suite of car and van rental services designed to meet the diverse transportation needs of the local West Virginia community. As a professional car and van rental agency, their primary offerings include:

• Wide Range of Passenger Car Rentals: A robust fleet encompassing everything from economical compact cars for errands and short commutes to full-size sedans, and premium or luxury cars for increased comfort on longer drives.
• Specialty and Utility Vehicle Rentals: Providing practical options such as various SUV classes (Standard, Midsize, Full-size) suitable for West Virginia's varied terrain, as well as light-duty pickup trucks for home improvement or hauling needs.
• Van and Minivan Rentals: Offering Minivans (7-passenger) for family trips and larger Passenger Vans (up to 15-passenger options) that are essential for church groups, sports teams, and local organizations.
• Replacement Rentals for Insurance Claims: Direct billing and coordination with local insurance companies and repair shops to ensure customers receive a timely replacement vehicle while their personal car is serviced after an accident.
• Local Customer Pick-Up Program: A highly valued Enterprise service designed to pick up local customers from their home or repair shop (within the designated service area) and bring them to the rental office for seamless service initiation.
• Business Rental Programs: Customized solutions and rates for Martinsburg area businesses needing regular or long-term vehicle access for corporate travel or operational use.
• Flexible Reservation Options: Offering both short-term daily rentals and extended long-term rental options to accommodate diverse travel schedules and personal needs.

Features / Highlights

The 901 N Queen St Enterprise location holds several characteristics that are significant for West Virginia consumers, though the customer experience highlights are notably mixed based on public reviews:

• High Standard of Vehicle Maintenance: Consistent positive feedback indicates that the rental vehicles are "always clean and smelling fresh," suggesting a strong adherence to cleaning and maintenance protocols prior to customer pickup.
• Streamlined Rental Process: Customers frequently note that the staff facilitates a quick and "smooth" process, managing the paperwork and vehicle inspection efficiently to get patrons "in and out" in a timely manner.
• Professional Payment Procedure: The branch uses a procedure that allows for the finalization of payment during the vehicle walk-around, a feature one reviewer liked for its smooth, end-of-process convenience.
• Commitment to Discount Programs: As part of the national Enterprise network, this location participates in system-wide benefits, including Military and Government discount rates for eligible personnel and leisure travelers, as well as the Enterprise Plus loyalty program for frequent renters.
• Essential Local Mobility Hub: As a primary, easily accessible, non-airport location in Martinsburg, it serves a critical role in providing replacement vehicles and general mobility solutions for the local community.

Contact Information

To secure a reservation, inquire about a vehicle, or get assistance with an existing booking at the Martinsburg branch, local West Virginia users can utilize the following official contact information:

Address: 901 N Queen St, Martinsburg, WV 25401, USA

Phone: (304) 264-2400

Mobile Phone: +1 304-264-2400

Given the conflicting nature of customer feedback, direct communication via the provided phone numbers is strongly advised, especially to confirm vehicle availability, reservation status (particularly for insurance claims), and to clarify all required documentation well in advance of the pickup time.

What is Worth Choosing

Choosing the Enterprise Rent-A-Car at 901 N Queen St in Martinsburg is worth considering for West Virginia locals who prioritize vehicle quality, location convenience, and process efficiency. The strong and consistent positive reviews celebrating "friendly and professional" staff, spotlessly "clean and smelling fresh" cars, and a quick "in and out" transaction process demonstrate that this branch, when operating at its best, delivers an exceptional and smooth rental experience. For a typical rental, especially for insurance replacement or a general leisure trip, the logistical benefits of this convenient neighborhood location and the high standard of vehicle preparation are major factors in its favor.

However, potential customers must also be fully aware of the serious negative feedback concerning alleged discrimination and poor customer relations. While these are isolated reports, they represent a significant risk of a negative experience that cannot be ignored. The recommendation to choose this location comes with a crucial caveat: customers should utilize the professionalism and efficiency that the positive reviewers celebrate, while being prepared to report any instances of unprofessional or discriminatory behavior immediately to the corporate customer service lines, should the need arise. Ultimately, the Martinsburg Enterprise is a highly necessary local resource that, for many, provides reliable, clean vehicles with prompt service. If you require a well-maintained vehicle and a quick transaction, and you take the proactive step of confirming your booking and required documentation beforehand, this Martinsburg location offers the fleet and the potential for a top-tier rental experience.

Enterprise Rent-A-Car

901 N Queen St, Martinsburg, WV 25401, USA