Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents and visitors in the greater Houston area, specifically around Humble, securing reliable transportation is often a necessity. Whether your personal vehicle is in the shop, you have guests visiting, or you need a larger vehicle for a business project or moving tasks, a trustworthy local car rental agency is essential. Enterprise Rent-A-Car, located on N Sam Houston Pkwy E, stands as a key option for vehicle rental services in this community, identifying itself as a women-owned business committed to meeting a variety of local transportation needs.
As part of a globally recognized brand, this local branch aims to provide the diverse fleet options and professional service that customers have come to expect from Enterprise. They specialize in both standard car rental and van rental, helping Texas locals and travelers get access to the right vehicle for their specific plans, whether it’s for a family road trip, a replacement car, or commercial use.
The experience can vary, as reflected by customer feedback. While some patrons have expressed high satisfaction, citing great cars, detailed staff explanations, and a very positive overall experience, others have encountered significant challenges, such as unexpected vehicle unavailability upon a confirmed reservation and perceived miscommunication between local branches. This highlights the importance of proactive communication and checking reservation details with the branch, particularly during peak times or for specialty vehicles, to ensure the best possible service outcome for your trip in and around Texas.
The business operates as a full-service car rental agency and van rental agency, ensuring a breadth of options from economy vehicles for short commutes to more spacious models for group travel or cargo transport. As part of a major international network, this location can tap into a wide selection of vehicle types, aiming to provide solutions for personal, business, and insurance replacement rental situations.
The Enterprise Rent-A-Car branch is conveniently situated at a well-known address in the Humble, Texas region:
- Address: 9025 N Sam Houston Pkwy E, Humble, TX 77396, USA
This location benefits from its proximity to major local thoroughfares, making it easily accessible for customers driving from different parts of Humble, Atascocita, and the broader northeastern Houston metro area. The facility has been designed with customer convenience in mind, particularly regarding physical access. For those with mobility considerations, the location provides a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring a more comfortable experience for all patrons coming to pick up or drop off their rental vehicle.
In addition to these accessibility features, the location offers on-site parking for customers, which helps streamline the process of transitioning from a personal vehicle to a rental. While checking specific operating hours is always recommended, the prime location on N Sam Houston Pkwy E helps reduce travel time for residents in the area needing local vehicle rentals.
This Enterprise Rent-A-Car location is equipped to handle various transportation needs, functioning as both a general car rental agency and a van rental specialist. The services offered generally include:
- Standard car rental for daily, weekly, or long-term use, ranging from fuel-efficient economy cars to full-size sedans.
- Van rental services, often including minivans for passenger travel and cargo vans for hauling or moving tasks.
- Replacement rental vehicles for customers whose personal cars are undergoing repair after an accident (often coordinating with insurance companies).
- Options for renting SUVs and potentially other specialty vehicles, depending on the branch's specific fleet availability.
- Acceptance of multiple payment methods for convenience.
The Humble branch offers specific features and advantages that may make it an appealing choice for local Texas customers:
- Identifies as Women-Owned: Supporting a locally recognized women-owned business in the Texas community.
- Active Military Discounts: Acknowledging and supporting our service members with special discounts for active military personnel.
- Accessibility: The facility provides a wheelchair accessible entrance and parking lot, ensuring service to a wide range of customers.
- Payment Flexibility: Accepts modern and convenient payment options, including major Credit Cards, Debit Cards, and NFC mobile payments (e.g., Apple Pay, Google Pay).
- Broad Fleet Access: As part of a massive global network, the branch has access to a variety of vehicle classes (cars, SUVs, vans, and possibly trucks/exotic vehicles through specialty services).
To confirm availability, hours of operation, or to inquire about a specific rental type, customers can use the following contact details:
- Address: 9025 N Sam Houston Pkwy E, Humble, TX 77396, USA
- Phone: (281) 358-6202
- Mobile Phone: +1 281-358-6202
For Texans in the Humble area, Enterprise Rent-A-Car presents a choice with a strong value proposition. The most compelling reasons to consider this location include its diverse inventory and specific customer-centric policies.
The dual classification as a Car rental agency and a Van rental agency means it's a versatile, one-stop shop for everything from a compact car for running errands around Houston to a large van for moving furniture or transporting a large group to a Texas sporting event. For many, this flexibility is invaluable.
The proud declaration of being a women-owned business is a highlight for those looking to support diverse ownership in the local economy. Coupled with the offering of active military discounts, this branch shows a commitment to both local economic diversity and supporting the military families who are so important in the state of Texas.
Furthermore, the practical features—such as wheelchair accessible facilities and acceptance of various payments including NFC mobile payments—ensure the experience is as convenient and comfortable as possible for a broad customer base. One positive customer review specifically noted the "great cars" and "top-notch" staff attention, where everything was explained in "great detail." This suggests that when the operation runs smoothly, this branch excels at providing a professional and pleasant rental process that leaves customers "fascinated" and recommending the location "100%." As with any service provider, clear communication of needs and expectations, especially for reservations, can help ensure you receive the seamless experience this location is clearly capable of delivering.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Parking
- On-site parking
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9025 N Sam Houston Pkwy E, Humble, TX 77396, USA
Enterprise Rent-A-Car Reviews
callpick upmanagerdriveinsuranceSUVmorningairportsmall carwalking
★ 5★ 4★ 3★ 2★ 1Terrible experience for both this location and the Kingwood location.Very unfortunate One-Star that could have been 5. My rental was scheduled for 11 am. On my way to pick up the rental, I received a call informing me they did not have the car, and their cars were all in the shop for repairs. I asked for an ETA, and the employee said he would find out and call me back.No call back.Around 12:30 pm I called this location to find out more details. Different employee who said the cars would not be ready until 3 pm. Then proceeded to tell me to call the Kingwood location to find a car.I called the Kingwood location mentioned, and they don't have any cars available until 4pm. I'm supposed to be at my destination by 4:30 pm, and the travel time would have put me past the scheduled meeting time.Enterprise:1. Why would you put all your cars, especially the ones that are reserved, in the shop at the same time without having a backup?2. If unable to provide a car yourself, shouldn't you be searching other local locations to fill your reservations? Or possibly notify the customer that their reservation has been transferred to another location so it all works out?3. Why is the customer told to call around for something that is obviously on the company end?4. In years past, if they didn't have the car requested, the location would upgrade at no charge. Why was this not mentioned at either place?5. If you cannot manage your fleet to ensure customer reservations are filled, how are you still in business?
Sep 26, 2025 · Eric SanfordI recommend you visit this location, they have great cars and are very reliable. I rented a Toyota Camry for 2 weeks and during that time, no problems. The staff's attention is also top-notch, they explain everything in great detail. My wife and I were fascinated with this location and we recommend it 100%.
Aug 16, 2025 · UnstoppableBruce Lyons your commitment to delivering quality work makes a real difference. Thanks for dedicating time to each customer especially during busy hours when it is just you working very hard. I appreciate the time you spent helping me understand and review my options. Your clarity and thoroughness have been invaluable. Thank you for all that you do!
Oct 08, 2025 · Adrianna TylerOverall, this place has really good customer service. I did not like the first vehicle they were putting me in because I was driving a great distance, and it just really did not look like it could sustain the drive, honestly. It was a really, really small hatchback Mitsubishi, and the tires didn't look like they were nicely kept, and for my first road trip, I just really wasn't comfortable driving that small of a vehicle. They did find me another vehicle; however, the iPad had an extra charge that the employee could not take away. It was showing up differently in the computer, so the manager was able to show me that I wouldn't get the extra charge. He also just told me to trust him that the charge wouldn't be there and did try to appease my concerns, so I eventually did take the car. The following day, I did get a call from one of the employees to ask how everything was going, I thought that was pretty nice. Returning the car was a very smooth process, and the manager there asked for feedback on how everything went, like how was the customer service and everything. I would go to this location again specifically because they seem to really want to make sure that they are, you know, treating customers well and providing a good experience, so I'll be back.
Jul 08, 2025 · Tyisha BrownThis Enterprise location has the best and friendliest staff and the BEST customer service! From start to finish, they cared about my needs and made the rental car process so easy. I was in a car accident and I started off talking to Cacy, who was so sweet and made sure to explain all necessary information. Sergei was very kind as well and helped with the process and Bruce was very hands on when I needed to switch my rental out a couple of times due to unforseen circumstances. They were all very patient, understanding and quick to apologize when there was an issue with my rental. Hands down the best rental car place I've been to in a long time.
Sep 19, 2025 · Sheri Barnes
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