Enterprise Rent-A-Car

- 11809 Ocean Gateway Unit 1, Ocean City, MD 21842

For residents of the Eastern Shore of Maryland and the countless visitors flocking to the beaches of Ocean City, reliable transportation is a necessity. Enterprise Rent-A-Car, located on the highly visible Ocean Gateway, serves as a crucial mobility hub for the region. This particular branch brings the extensive fleet and national support of Enterprise right to the heart of Worcester County, catering to everyone from vacationers needing a weekend cruiser to locals requiring a temporary replacement vehicle.

This location stands out as a locally significant operation, identifying itself as a women-owned business. It provides a full range of car and van rental options, including economy vehicles for budget-conscious trips, SUVs for family excursions to Assateague Island, and large passenger vans for group travel. The branch’s commitment extends to supporting the community, notably through the provision of active military discounts.

The customer experience at this Ocean City location is a story of two extremes, demanding that potential renters approach their bookings with awareness and diligence. On the positive side, one local user who booked ahead but was nervous due to past reviews reported an excellent experience: "They had my car ready to go, on schedule, and everyone I dealt with was both helpful and friendly. No complaints. Will use this convenient location again." This highlights that when the reservation is successfully managed, the local service is efficient and pleasant.

However, the contrasting negative review raises a severe caution for all Maryland renters. A customer reported receiving a call from an agent named Christian just 51 minutes before their scheduled pick-up, informing them that their reserved car, and in fact, no other vehicle, was available. Despite having a confirmation number and booking days in advance, the reservation was not honored. The user shared this "Terrible experience" to "warn" others, stating, "Don’t expect any guarantee for your reservation. Until the very last minute, you won’t know if they’ll actually have a car available." This significant operational issue, common in high-demand, seasonal markets like Ocean City, underscores the need for proactive communication and contingency planning for any booking at this location.

This duality suggests that while the customer service team can be very friendly and helpful, the guarantee of vehicle availability, particularly during peak summer months or major Ocean City events, is not absolute. Renters must recognize the operational risks associated with high-volume, seasonal locations and protect their travel plans accordingly.

The Enterprise Rent-A-Car office is conveniently situated directly on Ocean Gateway (US Route 50), the main thoroughfare connecting Ocean City to the rest of the state and the entire Eastern Shore. This prime spot makes it an easy find for anyone driving into or out of the resort area.

The specific address for this Maryland car rental agency is:

Operating hours are structured to serve the needs of local workers and travelers, though they maintain a typical neighborhood branch schedule: Monday through Friday, 8:00 AM to 6:00 PM. Saturday hours are significantly shorter, generally running from 9:00 AM to 2:00 PM. The branch is closed on Sundays. Due to the high-traffic nature of Ocean City, it is highly advisable to confirm these hours, especially on Saturdays, to avoid any unexpected closures or delays in pick-up or return.

The facility ensures an accommodating experience for all patrons with specific attention to physical accessibility:

• Wheelchair Accessible Entrance: Provides a level or ramped pathway for easy access into the rental office.
• Wheelchair Accessible Parking Lot: Designated parking spaces are available nearby to facilitate the transfer of rental equipment or passengers.

As both a Car Rental Agency and a Van Rental Agency, the Ocean City Enterprise branch provides a wide array of mobility solutions tailored for both personal and business use on the Eastern Shore.

• Comprehensive Vehicle Fleet: Offers an inventory that includes economical sedans, full-size cars, mid-size and standard SUVs, pickup trucks, convertibles for scenic drives, and luxury vehicles.
• Van and Minivan Rentals: Specializes in various van sizes, including 7-passenger minivans and larger passenger vans, perfect for accommodating extended family or small groups traveling to Maryland events.
• One-Way Rentals: Allows for pick-up in Ocean City and drop-off at other Enterprise locations across Maryland or elsewhere, though an extra fee may apply.
• Insurance Replacement Rentals: Works directly with local body shops and insurance providers to supply customers with vehicles following an accident or mechanical failure.
• Long-Term Rentals and Subscriptions: Provides options for monthly or extended-duration rentals, a valuable service for seasonal employees or long-stay visitors.

This particular branch distinguishes itself in the local Maryland rental market through several important features and operational highlights.

• Identifies as Women-Owned: A notable characteristic that highlights diversity in local ownership and management within the Ocean City business community.
• Active Military Discounts: Acknowledges and supports the military community by offering special discounted rates for active-duty personnel, veterans, and military families.
• Accepts NFC Mobile Payments: Offers modern payment convenience, including popular options like Apple Pay and Google Pay, alongside traditional Credit Cards and Debit Cards.
• Broad Rental Categories: The fleet is comprehensive, ensuring that whether a customer needs an economy car for a cheap local commute or a convertible for a cruise down Coastal Highway, an option is usually available.
• Friendly On-Site Staff: Positive reviews consistently point to the helpful and courteous demeanor of the individual agents who successfully execute a rental.

For all reservation inquiries, fleet questions, or to verify an existing booking, the Ocean City Enterprise Rent-A-Car can be reached using the contact details below:

• Address: 11809 Ocean Gateway Unit 1, Ocean City, MD 21842, USA
• Phone: (410) 213-0886
• Mobile Phone: +1 410-213-0886

Given the high-demand environment, Maryland customers are strongly advised to call and speak with a representative directly, rather than relying solely on online confirmations, particularly if traveling during peak season.

The Enterprise Rent-A-Car location on Ocean Gateway is undoubtedly a convenient and feature-rich choice for car and van rentals in Ocean City, Maryland. It is worth choosing for several clear reasons: its crucial location on the main artery, its generous payment flexibility including NFC mobile options, its commitment to military discounts, and the genuine, friendly service often provided by the on-site team. For Maryland locals and travelers who successfully secure a vehicle, the process is typically smooth and efficient, as noted in the positive feedback.

However, the overwhelming caveat—the reported risk of non-guaranteed reservations—means that "worth choosing" comes with a significant and essential precaution. This branch should be chosen by Maryland users who understand the need to be proactive. After booking, customers should call the location directly the day before or early the morning of pick-up to verbally confirm vehicle availability and reservation status, a step that is regrettably necessary based on customer experience. This extra diligence is especially critical for those with time-sensitive schedules, such as catching a flight from Salisbury-Ocean City Wicomico Regional Airport (SBY) or beginning a tightly planned family vacation. Choosing Enterprise means choosing a great vehicle and potentially excellent service, but it also requires you to diligently secure the promise of the reservation.

Enterprise Rent-A-Car

11809 Ocean Gateway Unit 1, Ocean City, MD 21842, USA