Enterprise Rent-A-Car

- 9616 Parkside Dr, Knoxville, TN 37922

If you're a resident of Tennessee, whether you're in Knoxville, planning a trip to the Great Smoky Mountains, or simply need a temporary vehicle while yours is in the shop, securing a dependable car rental is essential. The Enterprise Rent-A-Car branch located on Parkside Drive in Knoxville, TN, is a top-tier choice for meeting your short-term and long-term transportation needs. This location specializes in both standard car rentals and van rentals, offering a diverse fleet and a reputation for customer service that keeps local users returning.

This particular branch distinguishes itself not just as a reliable car rental agency, but also proudly identifies as a women-owned business, demonstrating a commitment to diversity and community within the Knoxville area. Their focus on providing a seamless, customer-centric rental experience is evident in the positive feedback from people who have utilized their services, highlighting friendly staff, quick processes, and the quality of their late-model vehicles. They understand the importance of getting you into a pristine, smooth-driving vehicle, whether you're traveling across the state to Kentucky for business, like one satisfied customer, or simply running errands around East Tennessee.

Their commitment to the customer experience often extends beyond the counter. For instance, the convenience of services like being picked up to go to the rental location or being able to leave a rental vehicle directly at a collision center for repair work are examples of the notable customer service skills and solutions-oriented approach that make the entire process a five-star experience for many users.

Location and Accessibility

The Enterprise Rent-A-Car branch is conveniently situated at a high-traffic retail area in West Knoxville, making it easily accessible for a wide range of customers. Being located on Parkside Drive places it near major thoroughfares, allowing for quick pick-up and access to the wider Knoxville metropolitan area, including the important Interstate 40 corridor for travel throughout Tennessee and beyond. This prime location is beneficial whether you are coming from the heart of the city, a nearby dealership, or any of the surrounding residential communities.

A significant highlight of this specific location is its dedication to accessibility for all members of the Tennessee community. The branch ensures that all patrons can access their services without issue, featuring both a wheelchair-accessible entrance and a wheelchair-accessible parking lot. This commitment helps guarantee a welcoming and convenient experience from the moment you arrive.

Services Offered

Enterprise Rent-A-Car at this Knoxville location provides a comprehensive array of rental solutions tailored for various needs, from personal travel to business logistics. These services include:

• Car Rental Agency services, providing a wide selection of vehicles ranging from economy cars for fuel-efficient travel to full-size sedans, SUVs, and even luxury options.
• Van Rental Agency services, including various sizes of passenger vans (such as 12- and 15-passenger options, subject to specific corporate requirements) and cargo vans, perfect for group trips, moving, or business transport.
• After-Hours Service, offering a secure, convenient key drop box near the front entrance for customers who need to return their vehicle outside of normal business operating hours.
• Dedicated customer pickup to the rental location, a service highly praised by customers for its convenience, especially when a car is being repaired at a local collision center or dealership.
• Flexible payment options, accepting major credit cards, debit cards (subject to renter requirements), and NFC mobile payments for a smooth transaction process.
• Damage Waiver (DW) and Extended Protection (EP) options are available to help reduce or waive a renter’s responsibility for damage to the rental vehicle, though these are optional and customers should always review their existing coverage.
• Refueling service options, providing a choice between prepaying for fuel, having the agency refill the tank upon return, or refilling the tank yourself before dropping off the vehicle.

Features / Highlights

The Parkside Drive branch offers a number of key features that enhance the value and convenience for Tennessee renters:

• Identifies as women-owned, contributing to the local diversity of business ownership.
• Active military discounts are available, reflecting the company’s support for service members and veterans. Enterprise is proud to partner with organizations like USAA and the VFW to offer discounts for military personnel and veterans on car rentals.
• A fleet of BEAUTIFUL, clean cars that undergo a rigorous 4-point inspection for integrity, ensuring you drive away in a pristine and reliable vehicle, like the experience of renting a spacious, high-mileage Nissan Altima.
• Wheelchair accessible entrance and parking, ensuring full accessibility for all customers.
• Acceptance of multiple payment methods including Credit Cards, Debit Cards, and NFC mobile payments for a fast and flexible checkout.
• Highly trained, customer-centric staff, exemplified by team members who consistently receive "TOP NOTCH" customer service reviews for being accommodating, knowledgeable, and efficient, ensuring a fast and easy rental process.
• Processes designed for speed and reliability, noted by customers as being "Fast, Easy and Reliable," particularly when coordinating rentals with dealerships or collision centers.

Contact Information

For residents or visitors looking to contact the Enterprise Rent-A-Car branch on Parkside Drive in Knoxville, Tennessee, the details are as follows:

Address: 9616 Parkside Dr, Knoxville, TN 37922, USA
Phone: (865) 690-8448
Mobile Phone: +1 865-690-8448

What Is Worth Choosing This Location

Choosing the Enterprise Rent-A-Car location on Parkside Drive is worth it for Tennessee locals seeking more than just a car. It's about choosing an experience rooted in professional, personalized service, and community values. This branch excels in turning what can often be a stressful necessity—like renting a car due to a breakdown or repair—into a pleasant, smooth-flowing transaction. The combination of its convenient West Knoxville location, a diverse fleet that includes both cars and vans, and a strong emphasis on customer care truly sets it apart.

Customers consistently praise the "Great Service and Friendly Staff" who are adept at navigating dealership rates and ensuring renters understand every step of the process. Furthermore, for our active duty and veteran community, the availability of active military discounts is a meaningful demonstration of support. The ease of the process, from a welcoming walk-in to driving away in a clean, high-quality vehicle, combined with practical services like after-hours drop-off, makes this Enterprise location a reliable and recommended partner for all your rental needs in the Knoxville region and across East Tennessee. This commitment to excellence ensures that whether your rental is for personal leisure or critical business, you receive the quality vehicle and outstanding service you deserve.

From the peace of mind offered by their well-maintained vehicles—which one customer described as having a "PHRNOMENAL" suspension system and incredible fuel economy—to the personable nature of the staff, this is a local business focused on integrity and customer satisfaction. The attention to detail, from a clean interior to a fast sign-up, makes Enterprise Rent-A-Car on Parkside Drive a premier choice for car and van rental in Knoxville, TN.

Enterprise Rent-A-Car

9616 Parkside Dr, Knoxville, TN 37922, USA