Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
If you're a resident of Tennessee, whether you're in Knoxville, planning a trip to the Great Smoky Mountains, or simply need a temporary vehicle while yours is in the shop, securing a dependable car rental is essential. The Enterprise Rent-A-Car branch located on Parkside Drive in Knoxville, TN, is a top-tier choice for meeting your short-term and long-term transportation needs. This location specializes in both standard car rentals and van rentals, offering a diverse fleet and a reputation for customer service that keeps local users returning.
This particular branch distinguishes itself not just as a reliable car rental agency, but also proudly identifies as a women-owned business, demonstrating a commitment to diversity and community within the Knoxville area. Their focus on providing a seamless, customer-centric rental experience is evident in the positive feedback from people who have utilized their services, highlighting friendly staff, quick processes, and the quality of their late-model vehicles. They understand the importance of getting you into a pristine, smooth-driving vehicle, whether you're traveling across the state to Kentucky for business, like one satisfied customer, or simply running errands around East Tennessee.
Their commitment to the customer experience often extends beyond the counter. For instance, the convenience of services like being picked up to go to the rental location or being able to leave a rental vehicle directly at a collision center for repair work are examples of the notable customer service skills and solutions-oriented approach that make the entire process a five-star experience for many users.
Location and Accessibility
The Enterprise Rent-A-Car branch is conveniently situated at a high-traffic retail area in West Knoxville, making it easily accessible for a wide range of customers. Being located on Parkside Drive places it near major thoroughfares, allowing for quick pick-up and access to the wider Knoxville metropolitan area, including the important Interstate 40 corridor for travel throughout Tennessee and beyond. This prime location is beneficial whether you are coming from the heart of the city, a nearby dealership, or any of the surrounding residential communities.
A significant highlight of this specific location is its dedication to accessibility for all members of the Tennessee community. The branch ensures that all patrons can access their services without issue, featuring both a wheelchair-accessible entrance and a wheelchair-accessible parking lot. This commitment helps guarantee a welcoming and convenient experience from the moment you arrive.
Services Offered
Enterprise Rent-A-Car at this Knoxville location provides a comprehensive array of rental solutions tailored for various needs, from personal travel to business logistics. These services include:
- Car Rental Agency services, providing a wide selection of vehicles ranging from economy cars for fuel-efficient travel to full-size sedans, SUVs, and even luxury options.
- Van Rental Agency services, including various sizes of passenger vans (such as 12- and 15-passenger options, subject to specific corporate requirements) and cargo vans, perfect for group trips, moving, or business transport.
- After-Hours Service, offering a secure, convenient key drop box near the front entrance for customers who need to return their vehicle outside of normal business operating hours.
- Dedicated customer pickup to the rental location, a service highly praised by customers for its convenience, especially when a car is being repaired at a local collision center or dealership.
- Flexible payment options, accepting major credit cards, debit cards (subject to renter requirements), and NFC mobile payments for a smooth transaction process.
- Damage Waiver (DW) and Extended Protection (EP) options are available to help reduce or waive a renter’s responsibility for damage to the rental vehicle, though these are optional and customers should always review their existing coverage.
- Refueling service options, providing a choice between prepaying for fuel, having the agency refill the tank upon return, or refilling the tank yourself before dropping off the vehicle.
Features / Highlights
The Parkside Drive branch offers a number of key features that enhance the value and convenience for Tennessee renters:
- Identifies as women-owned, contributing to the local diversity of business ownership.
- Active military discounts are available, reflecting the company’s support for service members and veterans. Enterprise is proud to partner with organizations like USAA and the VFW to offer discounts for military personnel and veterans on car rentals.
- A fleet of BEAUTIFUL, clean cars that undergo a rigorous 4-point inspection for integrity, ensuring you drive away in a pristine and reliable vehicle, like the experience of renting a spacious, high-mileage Nissan Altima.
- Wheelchair accessible entrance and parking, ensuring full accessibility for all customers.
- Acceptance of multiple payment methods including Credit Cards, Debit Cards, and NFC mobile payments for a fast and flexible checkout.
- Highly trained, customer-centric staff, exemplified by team members who consistently receive "TOP NOTCH" customer service reviews for being accommodating, knowledgeable, and efficient, ensuring a fast and easy rental process.
- Processes designed for speed and reliability, noted by customers as being "Fast, Easy and Reliable," particularly when coordinating rentals with dealerships or collision centers.
Contact Information
For residents or visitors looking to contact the Enterprise Rent-A-Car branch on Parkside Drive in Knoxville, Tennessee, the details are as follows:
Address: 9616 Parkside Dr, Knoxville, TN 37922, USA
Phone: (865) 690-8448
Mobile Phone: +1 865-690-8448
What Is Worth Choosing This Location
Choosing the Enterprise Rent-A-Car location on Parkside Drive is worth it for Tennessee locals seeking more than just a car. It's about choosing an experience rooted in professional, personalized service, and community values. This branch excels in turning what can often be a stressful necessity—like renting a car due to a breakdown or repair—into a pleasant, smooth-flowing transaction. The combination of its convenient West Knoxville location, a diverse fleet that includes both cars and vans, and a strong emphasis on customer care truly sets it apart.
Customers consistently praise the "Great Service and Friendly Staff" who are adept at navigating dealership rates and ensuring renters understand every step of the process. Furthermore, for our active duty and veteran community, the availability of active military discounts is a meaningful demonstration of support. The ease of the process, from a welcoming walk-in to driving away in a clean, high-quality vehicle, combined with practical services like after-hours drop-off, makes this Enterprise location a reliable and recommended partner for all your rental needs in the Knoxville region and across East Tennessee. This commitment to excellence ensures that whether your rental is for personal leisure or critical business, you receive the quality vehicle and outstanding service you deserve.
From the peace of mind offered by their well-maintained vehicles—which one customer described as having a "PHRNOMENAL" suspension system and incredible fuel economy—to the personable nature of the staff, this is a local business focused on integrity and customer satisfaction. The attention to detail, from a clean interior to a fast sign-up, makes Enterprise Rent-A-Car on Parkside Drive a premier choice for car and van rental in Knoxville, TN.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
9616 Parkside Dr, Knoxville, TN 37922, USA
Enterprise Rent-A-Car Reviews
pickupcallSUVdebit cardemployeesystemcheckdealershipfull sizecigarette
★ 5★ 4★ 3★ 2★ 1Kienan was OUTSTANDING!!Our Mercades Benz was needing a new water pump. When The Dealership said it wasn’t going to be done on Friday, they told us to come over here to Rent a Car! Great Idea!!From the Second we walked in, they welcomed us and assisted us with A Rental. We worked with Kienan. He was On top of his game, his customer service was TOP NOTCH!! Making renting a car exciting, enjoyable and Fast for my Husband and I!! He went the extra mile to make sure we got the Dealership rate! He was accommodating, and personable!! He really knows the ins and out of this work, and his job. We were impressed, and the process was VERY Smooth.After signing the paperwork and crossing out T’s and Dotting our I’s, Kienan got us all set up in a clean, pristine, smooth driving 2025 Nissan Altima!!Such a great Car!! The sound system was incredible, plenty of room for our little guy-(when we traveled to Kentucky) and Spacious room for my Husband to Even run some Calls for our Business!! The trunk was super large and the suspension system was PHENOMENAL!!The fuel economy was… WOW!! With almost 40mpg!We are so blessed to have our Mercedes, however it IS going to be bittersweet to let this sweet Ride go!!Thanks, Kienan!!-The Kanevski’s————————————————————My Recommendations/Helpful Tips:-If you can get a dealership rate have the dealership write someone up, call ahead of time or give you a Business Card to make the process a couple of minutes faster!!-$300 Security Deposit- NO CASH————————————————————Pros:-Fast, Easy and Reliable-Great Service and Friendly Staff-Good Rates!-BEAUTIFUL CARS with exactly what you need! Super Clean!!-4 point inspection for IntegrityCons:None
Jun 14, 2025 · Karenza KanevskiThe entire process was good. The young man that took care of setting me up was customer centric. His customer service skills were notable. (I failed to get his name) I enjoyed talking with the driver, who picked me up to go to the rental car location. This was a 5-Star experience, including being able to leave the rental at the collision center, where my car was being repaired.
Aug 01, 2025 · James FitzgeraldIf I could give zero stars, I would. My recent experience at this Enterprise branch was beyond disappointing. The customer service was terrible, especially from the so-called assistant manager, Heather.This branch is lazy, unhelpful, and completely lacking in professionalism. They refused to make basic phone calls, didn’t want to arrange drop-off or pick-up service, and couldn’t even retrieve my reservation with any efficiency. Heather, in particular, displayed shockingly poor customer service skills. Instead of handling the issue, she repeatedly disappeared down the hallway to make calls on her personal cell phone. With my sharp hearing in the lobby, I could tell she was stalling and even mentioned to Land Rover Knoxville she didn’t feel like arranging travel—the very business that referred me to Enterprise.All Heather had to do was call transportation. She couldn’t even manage that. Instead, she flat-out declined to have me picked up by someone on her team because she didn’t know how to handle accessing the reservation. Absolutely unacceptable. And on top of everything, after Land Rover stepped in to help and picked me up, no one from Enterprise even bothered to say goodbye, have a nice day, or offer a single word of apology. The laziness and lack of courtesy were astounding.The contrast between Enterprise and Land Rover Knoxville could not be clearer: Land Rover was professional, courteous, and honest, while Enterprise felt like dealing with inexperienced, untrained cashiers at a grocery store. Unfortunately, it seems at Enterprise, even assistant managers are promoted with a very low bar.Do better, Enterprise. I will absolutely be sending an email to headquarters regarding this unprofessional and incompetent experience.
Aug 27, 2025 · M BHad a good drive to Florida in the Corolla they got us! Kienan was very polite, respectful & helped us understand everything! He made process so easy with no worries! And for that we appreciated him & highly recommend him!
Sep 08, 2025 · HannahJordan DeAngelis helped me set up a car rental reservation. She presented a great attitude and helped answer all of my questions. She left a very positive impression on me (which is hard to come by these days). Very smooth process all the way through making the reservation, picking up the car, and dropping it off.
Jul 31, 2025 · Filip Grass
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