Enterprise Rent-A-Car Photos










Enterprise Rent-A-Car Introduce
For residents across Illinois, and particularly those living in the South Suburbs of Chicago, having access to convenient and reliable transportation is paramount. Life can throw unexpected challenges our way, like a car breakdown or an unfortunate accident, or perhaps you're simply planning a long-awaited family vacation that requires a more spacious vehicle. In these moments, a trusted car rental service becomes an invaluable local resource. This is precisely where Enterprise Rent-A-Car at 410 River Oaks W in Calumet City, Illinois, shines, offering essential mobility solutions to our community.
The need for a rental car can arise from various circumstances. Your personal vehicle might be undergoing repairs at a body shop, leaving you temporarily without wheels. Or maybe you're hosting out-of-state visitors and need an additional car to explore the diverse attractions Illinois has to offer, from the bustling city of Chicago to scenic natural landscapes. For business professionals, a rental might be necessary for client meetings, temporary project work, or to supplement a company fleet. Enterprise Rent-A-Car, a globally recognized name synonymous with customer service, has established its presence in Calumet City to meet these diverse local demands.
This article aims to provide a clear, engaging, and factual overview of the Enterprise Rent-A-Car location in Calumet City, Illinois. We will highlight its convenient location, the array of services it provides, and the key features that make it an excellent choice for local users. We'll also draw upon genuine customer experiences to illustrate the exceptional level of care and professionalism that this branch strives to deliver. Our goal is to equip you, the local Illinois resident, with all the necessary information to make an informed and confident decision when choosing your next car rental.
The Enterprise Rent-A-Car branch is ideally situated at 410 River Oaks W, Calumet City, IL 60409, USA. This location offers significant advantages for residents across the South Suburbs of Chicago. River Oaks West is a well-known area, making the branch easily identifiable and accessible from major roads and expressways serving Calumet City and neighboring communities. Whether you're coming from Lansing, South Holland, Dolton, or other nearby towns in the region, reaching this Enterprise office is straightforward.
The ease of access is a crucial factor for anyone needing a rental car, especially if they are without their own vehicle. Its position within Calumet City means that local residents don't have to venture far, often avoiding the increased complexity and travel time associated with airport rental counters. This convenient neighborhood location ensures a smoother process for both picking up and returning your rental, providing a hassle-free experience for the local Illinois community.
Enterprise Rent-A-Car is celebrated for its comprehensive range of services, and the Calumet City branch upholds this standard, catering to a wide array of transportation needs for Illinois locals. Here are some of the key services you can expect:
- Diverse Vehicle Fleet: The Calumet City location typically offers a broad selection of vehicles to suit various purposes. This includes fuel-efficient economy and compact cars for daily commutes, comfortable sedans for business or leisure, and more spacious options like SUVs and minivans, perfect for family road trips or transporting larger groups. They also often provide trucks and cargo vans for moving or commercial projects.
- Flexible Rental Periods: Whether your need for a vehicle is for a single day, a weekend excursion, a week-long vacation, or even an extended monthly rental, Enterprise provides flexible booking options designed to accommodate your specific schedule and requirements. This adaptability is particularly valuable for situations like ongoing vehicle repairs or fluctuating business demands.
- Customer Pick-Up Service: A signature service offered by Enterprise's neighborhood locations, and highlighted positively by customers, is their "We'll Pick You Up" service. While always subject to confirmation with the local branch during normal business hours, this service allows customers to be picked up from their home or a repair shop and brought to the rental office, significantly enhancing convenience, especially when you are without a personal vehicle.
- Insurance Replacement Rentals: Enterprise maintains strong relationships with insurance companies, making them a preferred provider for those needing a replacement vehicle after an accident or breakdown. As evidenced by customer reviews, they often handle the process with empathy and efficiency, directly coordinating with your insurance provider to streamline the rental.
- One-Way Rentals: For individuals planning to travel across Illinois or to another state without returning to the Calumet City location, one-way rental options are generally available, allowing for convenient drop-off at a different Enterprise branch.
- Optional Add-ons: To enhance your rental experience, customers can typically opt for additional services such as GPS navigation systems for easier travel across Illinois, and child safety seats to ensure the secure and comfortable transport of young passengers.
- Protection Products: Enterprise offers various optional protection products, including Damage Waiver (DW), Personal Effects Coverage (PEC), Supplemental Liability Protection (SLP), and Roadside Assistance Protection (RAP). While it's recommended to check your personal auto insurance coverage first, these options provide additional peace of mind during your rental period.
The Enterprise Rent-A-Car branch in Calumet City, IL, distinguishes itself with several key features and highlights that contribute to its suitability for local customers, as reflected in customer testimonials:
- Empathetic and Supportive Staff: Customer reviews consistently praise the "entire staff" for being "great," "supportive," and "extremely empathetic," especially during stressful times like post-accident situations. This high level of personal care and understanding is a significant differentiator, making a difficult situation much more manageable for renters.
- Hassle-Free and Smooth Process: Customers describe their rental experience as "hassle-free" and "not a problem at all," emphasizing the efficiency and ease of the rental process from start to finish. This streamlined approach minimizes stress and maximizes convenience for busy Illinois residents.
- Commitment to Customer Care: The gratitude expressed by a customer for "businesses like this... you still believe in taking care of customers" underscores the branch's dedication to prioritizing customer satisfaction. This commitment extends to every interaction, from initial contact to vehicle return.
- Convenient Local Pick-Up Service: The offer to pick up customers from a body shop, as mentioned in a review, is a concrete example of their commitment to convenience, a crucial service for those suddenly without transportation.
- Well-Maintained Vehicles: While not explicitly stated in the provided reviews for this specific branch, Enterprise generally prides itself on offering a fleet of clean, reliable, and well-maintained vehicles. Customers often describe the rental cars as "great" and "perfect."
- Online Reservation and Management: Customers can easily manage their reservations, view vehicle options, and often complete much of the booking process online through the Enterprise website or app, further enhancing convenience.
- Enterprise Plus® Program: For repeat customers, the Enterprise Plus program offers benefits like expedited service and earning points for free rental days, providing added value and efficiency for loyal Illinois renters.
For direct inquiries, to make a reservation, or for any assistance regarding your car rental needs in Calumet City, Illinois, you can reach the Enterprise Rent-A-Car team at:
Address: 410 River Oaks W, Calumet City, IL 60409, USA
Phone: (708) 891-1002
Mobile Phone: +1 708-891-1002
It's always recommended to call ahead to confirm current operating hours (typically Monday-Friday 8:00 AM - 6:00 PM, Saturday 8:00 AM - 12:00 PM, and closed on Sunday), vehicle availability, or to arrange for their pick-up service.
For Illinois residents in Calumet City and the surrounding South Suburbs, Enterprise Rent-A-Car at 410 River Oaks W represents an exceptionally suitable and highly recommended solution for all their car rental needs. Its strategic location offers superb accessibility, saving valuable time and effort compared to distant rental options, particularly for those dealing with unexpected vehicle issues.
What truly sets this Enterprise branch apart, as vividly captured in customer testimonials, is its profound commitment to empathetic and outstanding customer service. The staff's supportive role during difficult times, such as post-accident situations, highlights their dedication to making a difference. The consistent feedback of "hassle-free" and "perfect service" underscores their efficiency and focus on a smooth customer journey. This blend of professional service, a diverse and reliable fleet, and a genuine concern for customer well-being makes them an invaluable local asset.
Whether you're navigating the aftermath of an accident, planning a much-needed family road trip, or simply require temporary transportation for daily life, Enterprise Rent-A-Car in Calumet City provides the reliable vehicles and compassionate service that Illinois locals truly appreciate. By choosing this neighborhood branch, you're not just renting a car; you're partnering with a business that understands and actively supports the community, ensuring your mobility needs are met with the utmost care and professionalism.
Enterprise Rent-A-Car Details
From the business
- Identifies as women-owned
Highlights
- Active military discounts
Accessibility
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Enterprise Rent-A-Car Location
Enterprise Rent-A-Car
410 River Oaks W, Calumet City, IL 60409, USA
Enterprise Rent-A-Car Reviews
teaminformationcostmanagerjobinsurancemorningskillsconvenientthumbs up
★ 5★ 4★ 3★ 2★ 1I wish I would have gotten the names like I planned on doing; but the entire staff was great. My car was totaled in a recent accident, so I ended up needed a ride quick. This place offered to pick me up from the body shop and they maintained a supportive and extremely empathetic role.I appreciated that after having my beloved vehicle destroyed by a distracted driver. Cars can be replaced; I thank God that I'm alive.I also thank God for businesses like this...you still believe in taking care of customers and I want you to knowI appreciate that guys!
Jul 16, 2025 · Vincent L WattsFirst car I rented in years. And it was hassle-free not a problem at all. It was perfect service, and I give them two thumbs up. Great car
Apr 22, 2025 · BigpimpinHorrible Experience with Jeff – Unprofessional and Completely Lacking EmpathyI had one of the worst customer service experiences of my life dealing with Jeff, the store manager at Enterprise. I was going through a devastating time with a recent death in my family, and instead of showing basic human decency, Jeff was cold, dismissive, and completely unhelpful.Despite clearly explaining my situation, he allowed me to make a reservation, promised a follow-up call multiple times, and never once followed through. I had to chase him down myself over and over again. It was like pulling teeth just to get basic information.To make matters worse, he acted like my situation was an inconvenience to him. There was zero empathy, zero accountability, and an absolute disregard for customer care. At no point did he show professionalism or even courtesy. My reservations made for 12 noon. I didn’t get a call until 1137 stating that they didn’t have a car for me and Wood 3 PM Of course 3 PM rose around. I had to call Jeff and they informed me with no regards no remorse his exact words were “yeah my bad.”As a result, I was unable to make my father‘s wake for his funeral when Jeff could’ve just been straight up with me like the enterprise in South Holland. I told Jeff he was a horrible person and he shouldn’t play with people during the time of bereavement that’s how people get hurt and he was a complete goofy. I neglected to mention that Jeff called the police on me and lied stating that I threatened him the very next day because I called him a goofy.I sincerely hope no one else has to deal with this level of neglect, especially during a difficult time. Enterprise should really reconsider who they put in charge of their locations—because Jeff is not it.As a result I was forced to rent with Avis Rent-A-Car on 81st and Cicero amazing cars, amazing service amazing people friendly and cars were inexpensive.
Apr 25, 2025 · Kena DavisThe Calumet City, Illinois location was very helpful. I really enjoyed my experience. Shay and Jeff are great. I recommend anyone and everyone to get their rental from there. Keep up the good work
May 29, 2025 · Lawana JonesI had a 12 noon reservation for today, I get a call at 11:23 just 37 minutes before pickup to tell me the rental that was held for me has a check engine light on. I was later offered a downgraded vehicle that could be picked up about 25 minutes away with no pickup or drop off service. I am very disappointed in enterprise and this level of service I have received. Now I have to figure out how to get Me and my family to our destination.
Feb 21, 2025 · roshana moore
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